Professional Services Delivery Manager – Networking & Communications
IT Management Corporation (ITMC) and its UCaaS division, 101VOICE, deliver mission-critical technology solutions to State, Local Government, Education, Healthcare, and public sector organizations. Since 2009, we have helped institutions modernize and secure their infrastructure through resilient networking, wireless, security, and cloud communication platforms. We have been recognized on the Inc. 5000 list four times and featured multiple times by CRN for growth, innovation, and customer success. Our solutions include enterprise networking, physical security, UCaaS, AI-enabled communications, and Push-to-Talk, enabling reliable and secure communication in environments where uptime and continuity matter most. Our focus is simple: Reliable technology that keeps organizations running. We are seeking a Professional Services Delivery Manager to lead day-to-day execution of customer onboarding and deployment across ITMC and 101VOICE. This role is responsible for ensuring all projects are delivered on time, on budget, and with consistent quality, while strengthening delivery processes as the organization continues to grow. This individual will be part of the Engineering & Technical Operations organization and will report to the Director of Engineering. The role requires a strong balance of technical understanding, operational leadership, and customer engagement. The ideal candidate has experience working within a value-added reseller, system integrator, or public sector IT environment, understands infrastructure and communications deployments, and is comfortable working directly with customers and internal engineering teams. Key Responsibilities Delivery & Project Leadership Lead execution of professional services and deployment projects for ITMC and 101VOICE customersEnsure projects are delivered on time, within scope, and within budgetOversee scheduling and resource planning across engineering and field teamsManage subcontractors, vendors, and external delivery partnersMonitor project progress, risks, and financial performanceDrive clear documentation, reporting, and customer communication Operational Excellence Strengthen and maintain structured delivery processes and project governanceImprove standard operating procedures, visibility, and consistencySupport forecasting, utilization, and delivery performancePartner with leadership to improve operational efficiency and customer experience Customer Engagement Serve as a primary point of contact during onboarding and implementationLead customer meetings, status updates, and escalation managementEnsure a positive and professional customer experience throughout the project lifecycleBuild trusted relationships with technical and operational stakeholders Pre-Sales Collaboration (25–30%) Participate in solution scoping and project validationSupport account executives with timelines, risk assessment, and implementation planningProvide input on technical feasibility and deployment strategiesAssist in defining project scope and level of effort Technology Areas This role will support projects involving: Enterprise networking, switching, and routingWireless infrastructure (Ruckus, Cisco, and similar)Security and firewall solutionsUCaaS and VoIP deployments (101VOICE)Push-to-Talk and mobility platformsStructured cabling and physical infrastructureIdentity, directory, and hybrid environments Required Qualifications 7 years of experience in IT infrastructure deployment or professional servicesBackground in a VAR, system integrator, or similar delivery environmentStrong understanding of networking, wireless, and communications technologiesExperience managing complex, multi-site implementationsProven ability to manage subcontractors and external vendorsCustomer-facing experience with strong communication skillsHigh level of ownership, accountability, and operational discipline Preferred Qualifications Experience working with public sector or SLED customersFamiliarity with UCaaS, VoIP, or mission-critical communicationsTechnical certifications such as CCNA, CCNP, PMP, or equivalentExperience supporting large campuses, districts, or distributed environments Success in This Role Projects delivered on time and on budgetHigh customer satisfaction and strong post-deployment relationshipsImproved operational visibility and consistencyEffective collaboration across engineering, sales, and leadershipScalable and repeatable delivery practices All your information will be kept confidential according to EEO guidelines. PandoLogic. Category: Technology, Keywords: Professional Services Manager
