Veterinary Practice Manager
Summary: Who we are: Have you ever wondered what happens to cats and dogs whose owners are unable to afford veterinary care? We did. The ASPCA’s Community Medicine (CM) team provides expert veterinary care to support the welfare of animals and their people through our stationary and mobile veterinary clinics, serving the most underserved communities in New York, Miami, and Los Angeles. We help pet owners overcome barriers to care, bringing quality services directly to the communities that need us most and partially or fully subsidizing the cost of basic and preventive care. CM treats people and pets with dignity and respect, assisting pet owners in making informed decisions about their pets’ health and wellbeing regardless of their financial circumstances. When you come to work at the ASPCA, you join a team of over 1,000 dedicated colleagues with deep knowledge, skills, and passion for the animals we serve. What you’ll do: Oversee a fast-paced, dynamic nonprofit spay/neuter clinic. Enjoy a broad range of responsibilities: lead an engaged, high-functioning team, ensure patients receive the highest-quality care with minimal fear and stress, and deliver outstanding client experiences to maximize the CM’s impact in the community. Veterinary medical experience is beneficial but not required to excel in this role, as medical direction will come through the Regional Medical Director and the Regional Director of Nursing. The ideal candidate will bring passion for serving pets and people, as well as extensive professional operational leadership experience in a people-centered service industry such as retail, hospitality, or healthcare. What you’ll get: Compensation: Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. The target hiring range for this role is $110,000-$115,000 for a Registered Veterinary Technician (RVT) and is $107,000 - $112,000 for a non-Registered Veterinary Technician (non-RVT) Benefits Work/life balance: paid vacation time to relax paid sick time to heal ten paid holidays to observe plus - paid personal time to celebrate what and when you like Terrific benefits package: medical, dental, and vision insurance, pre-tax dependent care and health flexible spending accounts (FSAs), 401(k) plan with generous employer contributions beginning after one year of service, employer-paid life and long-term disability insurance and more (note that benefits are reviewed and subject to change annually) Room to grow: the ASPCA has robust professional development programs to help you grow as a leader and a person Support: we are one of the largest and most impactful animal welfare organizations in the world, so you will always have a strong team to lean on and cheer you on For more information on our benefits offerings, visit our website . Work Schedule and Location: This is typically a Monday – Friday, 8 hour schedule with flexibility to work occasionally beyond the scheduled work day and Saturdays approximately once per quarter may be required. Clinic operates from 6:30 am-4:30 pm; flexibility is required to work various times to observe and manage full operation of the clinic. This is an on-site position at the South Los Angeles Spay/Neuter Clinic. Occasional travel outside Los Angeles (5% or less) may be required Responsibilities: Job Responsibilities include but are not limited to: People Leadership (50%): Lead a team to achieve the clinic’s key program functions: client experience, nursing/medical support, and veterinary medicine. Support a culture of respect, belonging and teamwork through regular 1:1s, recognition, supervision, developmental coaching, performance evaluation and fun; connect with CM’s People Partner as needed for guidance Partner with the Regional Management Team to provide clear and seamless leadership for the Veterinary Staff and Medical Staff Managers – they will report to you (solid line) for all nonmedical job functions and will take direction from the Regional Medical Director or Director of Nursing (dotted line) for all duties related to veterinary medicine Foster open 2-way communication with CM team members to ensure they have timely, relevant information to excel in their work, understand the why behind decisions, feel heard and empowered to give input Provide open and direct feedback and communication to the CM Regional Management Team to execute the department’s strategy and fulfill our mission Be a consistent, visible presence at the South Los Angeles Spay/Neuter Clinic to answer questions, make timely operational and staffing adjustments, offer support, receive/give feedback, remove obstacles, and foster understanding and commitment to ASPCA’s mission Partner with the ASPCA’s Talent Acquisition Team to lead recruitment and hiring of outstanding medical and operations staff Collaborate with CM’s Director of Training and the ASPCA’s Learning and Development Team to ensure all team members receive high-quality onboarding, training and ongoing professional development opportunities to thrive in their roles and grow in their careers at the ASPCA Coach Patient Liaisons (PLs) in delivering consistent, excellent client experience, including: building rapport, serving with a sense of urgency, accurate data entry, de-escalating upset clients, problem-solving and apologizing when things go wrong Coach PLs in taking a non-judgmental approach to building relationships with community members and proactively connecting them with ASPCA services; monitor performance and make adjustments as needed Identify, plan and prioritize opportunities to engage with the community and raise awareness of ASPCA services in the communities we serve Planning, Execution & Administration (40%) Deliver superior client experience and patient care for every client, every animal every day; create routines and follow best practices in CM’s Standard Operating Procedures to maintain smooth, consistent, top-quality operations Monitor financial & administrative health of the program, including cash management, expenses, payroll, vendor management, and operational efficiency Problem-solve: seek out root causes and course-correct to overcome obstacles Work with the Regional Management Team to identify ways to continually improve operations and collaborate/share best practices with peers Ensure Fear Free® certifications are obtained by all staff and practiced consistently with animals in care to minimize fear, anxiety and stress Support the ASPCA’s commitment to improving access to veterinary care nationally by executing processes and data collection to further research projects designed by the Strategy & Research team Partner with ASPCA colleagues in Safety, Facilities and Legal to ensure a safe, secure and squeaky-clean environment at the South LA spay/neuter clinic. Maintain a safe and healthy workplace for all staff, clients and animals: ensure 100% compliance with OSHA and DOT regulations and ASPCA safety guidelines, cultivate a culture of safety and injury/incident awareness and prevention Monitor inclement weather and emergency events that may impact operations; prepare and execute plans to prioritize safety Work effectively with inter-agency partners – generally other animal welfare groups or municipal animal services agencies – to advance ASPCA priorities in the region Schedule PLs to optimize coverage at clinics and successful outreach in the field Audit accuracy of medical record data entry Oversee revenue management processes: processing spay/neuter vouchers from government agencies, cash handling, deposits and daily reconciliation Ensure adherence to CA labor laws and ASPCA payroll guidelines regarding time tracking, breaks/meals and overtime Community Outreach and Client Service (10%) Cover PL shifts as needed to maintain a high level of client service Step in to support the PLs with client service escalations Work with the medical team and Client & Member Services to facilitate outside referrals for cases that do not fall within CM’s parameters of care Collaborate effectively with internal clients from the PeeWee Foster Program and other ASPCA departments Stay Connected – Join Our Talent Community If you are interested in joining our team but do not see a position listed that fits your experience or interests, please click this link and join our Talent Community to stay connected to future opportunities with the ASPCA. Qualifications: Strong interest in working with underserved communities Highly motivated self-starter capable of providing adept leadership and support to a large and complex operation Strong written and verbal communication skills; ability to synthesize complex information and communicate key messages Proven history of building and maintaining positive and productive relationships with internal and external stakeholders Excellent time management skills with the ability to respond to shifting priorities Experience leading and coaching people managers Able to work with animals who are behaviorally and/or medically compromised; support staff in humane euthanasia situations Fear Free® Veterinary certification is required within 60 days of hire Exemplifies the ASPCA’s Core Values: Has Commitment and dedication to improving the lives of animals Demonstrates Ownership and feels responsible for outcomes Believes in Team – that we are stronger together Seeks to Elevate others and reimagine what is possible Focuses on Impact , specifically making change for animals Education: Associate’s degree in Business, Hospitality, Veterinary Technology or related field, or equivalent work experience, is required State of California Veterinary Technician Registration preferred Work experience: Minimum of 5 years of professional experience in a people-centered service delivery industry Minimum of 5 years managing direct reports required; experience managing supervisors of people strongly preferred Medical clinic management experience required; Veterinary or animal welfare experience preferred Experience monitoring program budgets, including cash management, expenses, and payroll required Experience in community outreach a plus Experience with scheduling, coordinating daily operations of teams required Language: English (required) Bilingual in Spanish strongly preferred Qualifications: See above for qualifications details. Language: English (Required), Spanish Education and Work Experience: Associates Our EEO Policy: The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process. Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. ASPCA is an Equal Opportunity Employer (M/F/D/V). About Us: The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States. The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers. The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources. At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering. Your Employee Rights Under the Family and Medical Leave Act: Pursuant to regulations of the Family and Medical Leave Act (FMLA), we provide this notice to applicants about eligible employees’ protected leave for certain reasons. Click on the link to learn more. Applicants that are residents of Colorado and Oregon: Per CO Senate Bill 23-058 and ORS 659A.030, we cannot generally request or require any age-related information (i.e., age, DOB, attendance or graduation dates from an educational institution) on an initial employment application; this includes any age-related inquiries through completion of the initial interview. We can require/request additional application materials; if those materials contain any age-related information, an applicant should redact the information before submitting an initial employment application. Indiana Applicants: Pursuant to Indiana law, we are providing notice that it is an unlawful employment practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by: (1) refusing to employ an applicant for employment on the basis that the applicant is a veteran of the armed forces of the United States; or (2) refusing to employ an applicant for employment on the basis that the applicant is a member of the Indiana National Guard or a member of a reserve component. Should you feel that you were a victim of discrimination on the basis of veteran status, please let us know at [email protected]. Alternatively, you can file a complaint with the following agencies at any time: Indiana Civil Rights Commission (ICRC) 100 North Senate Avenue, Room N103, Indianapolis, IN 46204; Office: (317) 232-2600 | Toll Free: (800) 628-2909; Hearing Impaired: (800) 743-3333 | Fax: (317) 232-6580; E-mail: [email protected] | Website: www.in.gov/icrc. Equal Employment Opportunity Commission - Indianapolis Field Office; 115 W. Washington Street South Tower Suite 600; Indianapolis, IN 46204; Phone: 463-999-1240; Fax: 317-226-7953; TTY: 1-800-669-6820;ASL Video Phone: 844-234-5122. Massachusetts Applicants: Per Massachusetts law, we are providing notice that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Philadelphia Applicants: You may view your rights under the Fair Criminal Record Screening Standards Act here .
