Metro General Manager (MGM) Security (Oak Brook)
About Us Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. Role Overview As the Metro General Manager, you will own the overall performance of a complex field organization spanning sales, operations, service, and project delivery. You will be responsible for growth, profitability, customer satisfaction, and employee engagement while developing leaders and strengthening strategic customer relationships across the market. What You’ll Do Lead the metro business with full accountability for growth, execution, profitability, and customer experience. Develop and execute local market strategies aligned with Johnson Controls growth objectives. Own the P&L, budgeting, forecasting, and resource planning for the assigned business. Drive revenue growth, margin performance, and operational efficiency across sales, service, and project delivery. Lead and coach cross-functional teams, including sales, operations, service, and project management leaders. Build executive-level relationships with key customers, partners, and stakeholders to strengthen retention and expand business opportunities. Support disciplined service delivery, project execution, inventory management, and cost control. Identify market trends, customer needs, and competitive dynamics to guide business decisions. Develop future leaders, strengthen succession plans, and foster a high‑performing, inclusive culture. Champion safety, compliance, and quality standards across all business activities. How You’ll Do It Own outcomes with accountability by setting clear priorities, tracking performance against plan, and acting quickly to address risks in safety, service, quality, and financial results. Stay close to the work by understanding customer expectations, field execution realities, and the operational barriers that can slow delivery or impact experience. Improve every day through candid business reviews, root‑cause problem solving, and continuous improvement actions that strengthen productivity, margins, and consistency. Win as one team by aligning sales, operations, service, and project delivery around shared goals and by creating trust across functions and levels of the organization. Use data, market insight, and forecast discipline to make decisions that balance near‑term performance with long‑term market growth. Lead with transparency and coaching so managers and frontline leaders have the clarity and support they need to perform at a high level. Maintain a strong safety mindset and operational rigor in every customer interaction, project milestone, and service commitment. Required Qualifications Must hold Bachelor's degree in Business, Engineering, Operations Management, or a related field. 10 years of progressive leadership experience in Security systems and services, building automation, controls, mechanical services, construction services, industrial services, or a related technical industry. Significant experience leading geographically dispersed teams and large operational organizations. Proven success managing a substantial P&L and delivering sustainable business growth. Demonstrated strength in strategic planning, operational leadership, and financial management. Experience leading sales, operations, service, and project execution functions. Strong executive presence with the ability to influence customers, employees, and senior leadership. Excellent communication, coaching, and relationship‑building skills. Preferred Qualifications Preferred MBA or advanced business degree. Experience leading large‑scale field operations within Security systems, controls, building systems, or related industrial businesses. Experience driving organizational transformation and change management initiatives. Experience building leadership pipelines and developing future leaders. Familiarity with multi‑site market operations and complex customer portfolios. Hiring Salary Range HIRING SALARY RANGE: $140-200K (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. Equal Employment Opportunity Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non‑discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play. J-18808-Ljbffr
