Manager, Benefits-Accommodations (Northfield, IL)
Job Summary THIS IS AN ONSITE ROLE MONDAY – FRIDAY The Benefits Manager-Accommodations is responsible for leading and managing the operations, policies, and activities related to non-occupational injury and disability employee accommodations. This role ensures compliance with regulatory requirements and internal policies while delivering compassionate, efficient, and expert support to employees and stakeholders across the organization. Job Description MAJOR RESPONSIBILITIES Program Leadership & Strategy Oversee the accommodations program, ensuring alignment with company values and legal standards. Develop and implement policies, procedures, and communications that support a consistent and complaint accommodations process. Lead cross-functional initiatives to improve operation efficiency and employee experience. Case Management & Compliance Lead the team that owns the administration of the accommodations policies broadly across the Company. Independently plan and conduct work, make decisions and recommendations within the scope of authority. Keep Benefits Director informed and bring complete or sensitive issues or problems forward for guidance or resolution. Manage accommodation requests through the interactive process, providing timely and comprehensive recommendations. Ensure compliance with ADA, FMLA, and other relevant state and federal laws and regulations. Maintain accurate and confidential documentation of cases and outcomes. Demonstrate understanding in return-to-work strategies and accommodation related expertise, to include: accommodation related regulatory (federal/state/local) laws and requirement, workforce policies, ADA, FMLA, Workers' Compensation, and ergonomics. Stakeholder Engagement Serve as a subject matter expert and consultant to employees, managers, HR partners, and legal teams. Educate and coach people-leaders and HR partners, on accommodations procedures and best practices. Collaborate with internal stakeholders to implement job modifications and coordinate support services. Training & Development Design and deliver training programs to increase awareness and understanding of accommodations processes. Stay current on legal developments and industry best practices to drive program enhancements. Identify and seek training and development for direct reports to ensure compliance with ADA, FMLA, and other relevant state and federal laws and regulations and career growth. Data & Reporting Monitor program metrics and trends to identify opportunities for improvement. Manage workflow to meet internal SLAs. Ensure accurate recordkeeping and reporting in accordance with company policies and legal requirements. MINIMUM JOB REQUIREMENTS Education Bachelor’s Degree. Work Experience At least 5 years of accommodations experience to include acting as subject matter expert. Experience applying regulatory and legislative knowledge of ADA and other federal, state, and local compliance requirements. Experience managing people, providing work direction, and developing a high performing team. Knowledge / Skills / Abilities Proven ability to manage complete cases with discretion and empathy. Excellent communication, problem-solving, and stakeholder management skills. Project management experience with emphasis on process redesign. Experience working with HRIS systems and maintaining confidential data. Intermediate level skill in Microsoft Word (for example, inserting headers, page breaks, page numbers and tables and/or adjusting table columns). Advanced level skill in Microsoft Excel (for example, using AVERAGE function, merging and centering cells, printing centered page and/or creating a pivot table). PREFERRED JOB REQUIREMENTS Certification / Licensure ADA Coordinator Training Certification Program (ACTCP) Certified ADA Administrator (HR Certifications) Knowledge / Skills / Abilities Workday and ZenDesk experience Bilingual/Spanish Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $101,000.00 - $152,000.00 Annual The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here . For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here . Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
