Resident Assistant (RA)- All Shifts
Job Description Job Description Description: Join a Team Where Hospitality Meets Heart! At The Wynwood House, we believe exceptional care begins with making every resident feel truly at home. Our communities are built on a hospitality-first philosophy where kindness, dignity, respect, and meaningful relationships guide everything we do. We are committed to creating a warm, welcoming environment where residents enjoy comfort and independence; and where every team member is valued, supported, and empowered to make a difference every day. Seeking All Shifts Competitive Pay Shift Differential (Evening & Nights) Enhanced Benefits Package Summary of Responsibilities: The Resident Assistant (RA) provides compassionate, person-centered care and supportive services to residents by assisting with activities of daily living (ADLs), promoting resident comfort, dignity, safety, and independence, and creating a warm, engaging home-like environment. Working under the supervision of the Resident Care Director or designated leadership, the Resident Assistant collaborates with the interdisciplinary care team to deliver exceptional resident care in accordance with individualized support plans, company policies, and all applicable federal, state, and local regulations. Employees are expected to maintain required competencies and training while demonstrating professionalism, compassion, and a commitment to exceptional resident service. Essential Functions/ Duties: Essential duties may include, but are not limited to: Resident Care & Assistance Provide assistance with Activities of Daily Living (ADLs), including bathing, dressing, grooming, toileting, ambulation, transfers, continence care, dining assistance, and personal hygiene in accordance with resident support plans. Promote resident independence, choice, dignity, privacy, and comfort while providing care and services. Provide compassionate emotional support, companionship, cueing, supervision, and redirection to residents as needed. Assist residents with mobility and transfers utilizing proper body mechanics and approved safety equipment and techniques. Conduct routine resident rounds, wellness checks, and safety observations as required by policy or resident need. Observe, document, and promptly report changes in resident condition, behavior, mood, cognition, or needs to the appropriate supervisor, nurse, or healthcare provider. Follow individualized care/support plans and participate in care plan updates as directed. Respond promptly to resident call bells, emergencies, incidents, and requests for assistance. Assist with resident transportation to dining rooms, activities, appointments, and community functions as assigned. Assist with resident activities, engagement programs, and social interaction opportunities as directed. Dining, Housekeeping & Environmental Services Provide dining assistance including meal service, feeding assistance, cueing, hydration monitoring, and observation of nutritional intake. Assist with Instrumental Activities of Daily Living (IADLs), including laundry, light housekeeping, organization of personal living spaces, linen changes, and room upkeep. Maintain cleanliness and organization of resident care areas, common spaces, and work areas. Maintain a safe, clean, comfortable, and homelike environment for residents. Documentation & Communication Accurately document care and services provided in accordance with Company policy, regulatory requirements, and resident support plans. Complete all required resident care, behavioral, intake/output, incident, and related documentation accurately and timely. Maintain communication logs, care records, and related documentation in accordance with Company policy and applicable regulations. Participate in shift change reports, team communication, resident care discussions, and interdisciplinary communication as assigned. Communicate effectively and professionally with residents, families, supervisors, healthcare providers, vendors, and team members. Answer phones and respond professionally to resident, family, vendor, and healthcare provider inquiries as appropriate. May assist with orientation, training, mentoring, and support of newly hired Resident Assistants as assigned. Compliance, Safety & Emergency Response Maintain compliance with all applicable federal, state, and local laws, regulations, and licensing requirements governing resident care. Follow infection prevention and control procedures, including universal precautions and personal protective equipment (PPE) requirements. Comply with resident rights, abuse prevention, mandatory reporting, confidentiality, and HIPAA requirements. Respond appropriately during medical emergencies, behavioral emergencies, fire alarms, evacuations, elopement/wandering incidents, equipment failures, and disaster situations. Report all accidents, injuries, medication errors, incidents, hazards, and unsafe conditions immediately according to Company policy. Participate in emergency preparedness drills and safety training programs. Attend all required in-person training, online education, competency evaluations, and continuing education programs. May be requested to provide scheduling flexibility, shift coverage assistance, or temporary support at alternate Company locations based on operational needs, employee competency, and business necessity. Other Duties: Assist with resident activities, engagement, and social programming as directed Support a team-based environment by assisting coworkers in resident care tasks as needed Maintain cleanliness and organization of resident care areas and common spaces Attend and participate in required staff meetings and training sessions Perform other related duties as assigned Supervisory Responsibilities: This position has no direct supervisory responsibilities. Position Type/ Expected Hours of Work: Full-time, part-time, PRN, and variable shift positions may be available based on operational needs. Employees may be scheduled for day, evening, overnight, weekend, holiday, overtime, or rotating shifts as necessary to meet resident care and staffing needs. Requirements: Required Skills/ Abilities: Strong attention to detail and documentation accuracy. Strong commitment to resident safety, quality care, and resident-centered services. Ability to think, act, and respond independently in both routine and emergency situations. Ability to maintain professionalism, diplomacy, and confidentiality under all circumstances. Ability to communicate effectively verbally and in writing. Ability to establish and maintain effective working relationships with residents, families, healthcare providers, and team members. Ability to read, write, speak, hear, and understand English sufficiently to safely perform essential job duties. Basic computer and electronic documentation skills. Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment. Ability to provide compassionate, resident-centered care while maintaining resident dignity and privacy. Education and Experience Requirements: High school diploma or equivalent. (Required) Must be at least 18 years of age. Previous experience in a personal care home, assisted living, healthcare, or senior living environment (Preferred) Previous direct care or caregiving experience (Preferred) Work Authorization/ Clearances: Criminal History Clearances FBI fingerprint clearance (if required) Pre-employment drug screening (if applicable) Proof of eligibility to work in the United States Current CPR, and First Aid Certification (Required or ability to obtain within established timeframe) Successful completion of all required orientation, competency evaluations, and ongoing education requirements. Physical Requirements and Physical Demands: Ability to stand, walk, bend, stoop, kneel, and assist residents throughout scheduled shifts. Ability to lift, push, pull, and transfer up to 50 pounds with or without reasonable accommodation. Ability to safely administer medications and complete required documentation. Ability to work weekends, holidays, overtime, and flexible schedules as needed.
