Director, Generative AI & Platform
Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally. Our Engineering and Analytics Team Members utilize the latest technology to develop, monitor, and maintain complex practices that help optimize our success. Our Team Members value being challenged, are encouraged to express their ideas, and have the flexibility to enjoy work life balance. We build intrinsic value by partnering with all functions of our business to support their success and make strategic business decisions. We focus on professional development and continuous improvement while enjoying a casual work environment and Great Place to Work culture! The AIML Director is a senior technology leader responsible for defining and driving the enterprise strategy across AI, Machine Learning, and Generative AI. This role owns the long term roadmap for AI/ML solutions, platforms, models, and engineering capabilities. The Director will lead a high-performing organization across data science, machine learning engineering, or GenAI/platform engineering (depending on assignment), ensuring scalable, secure, and innovative solutions that deliver measurable business impact. The Director operates as a cross-functional thought leader, partnering with Product, Engineering, Analytics, Infrastructure, and executive stakeholders to advance the company’s AI maturity and accelerate responsible, value-oriented AI adoption. Outcomes and Activities This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required. However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member. Define and communicate the long-term vision for Generative AI and platform capabilities. Partner with senior executives, product, and engineering leaders to prioritize initiatives and allocate resources effectively. Execution & Delivery Lead the enterprise-level architectural design and technical strategy for major components of our generative AI applications and platform, ensuring solutions are scalable, resilient, and aligned with the product vision Partner with senior engineering managers, product leaders, and data scientists / MLEs to translate strategic objectives into executable architectural blueprints, guiding multiple development teams through implementation Drive the adoption of superior engineering standards and advanced AI evaluation frameworks like LangSmith, taking ownership of the quality and verifiability of system outputs Spearhead technical solutioning for the platform's most complex challenges, making critical decisions on the use of LangGraph, and our core context engineering engine Mentor and cultivate a team of associate architects and senior engineers, establishing a culture of technical excellence and acting as a key decision-maker for significant architectural challenges Own and execute a significant portion of the technology roadmap, actively researching and integrating cutting-edge AI agent patterns to keep the platform at the forefront of innovation Oversee design and deployment of enterprise-scale GenAI platforms, inference pipelines, and AI-powered applications. Ensure operational excellence in LLM Ops, including automation, observability, and lifecycle management. Innovation Champion adoption of cutting-edge generative AI techniques (LLMs, multimodal models, fine-tuning strategies). Drive responsible AI practices, model interpretability, and compliance with regulatory requirements. Team Development Build and mentor a high-performing organization of managers and senior engineers. Foster a culture of continuous learning, experimentation, and engineering craftsmanship. Governance & Risk Establish standards for security, scalability, and architectural integrity across GenAI platforms. Implement robust governance for data privacy, ethical AI, and risk mitigation. Competencies: The following items detail how you will be successful in this role. Customer Empathy: Customer Empathy is the ability to understand the perspectives, pain points, and experiences of customers. It involves actively putting oneself in the customer’s shoes, comprehending their needs and challenges, and using that understanding to provide a better, more customer-centric experience. Engineering Excellence: Engineering Excellence is about bringing great craftsmanship and thought leadership to deliver an outstanding product that delights customers and solves for the business. This involves pursuing and achieving high standards, best practices, innovation, and superior solutions. One Team: A One Team mindset refers to a collaborative approach across the organization, where individuals work together seamlessly, without boundaries, as a single, cohesive team. Shared goals, open communication and mutual support create a sense of collective purpose. This enables teams to navigate challenges and pursue shared objectives more effectively. Owner’s Mindset: Owner’s Mindset involves adopting a set of behaviors that reflect a sense of responsibility, accountability, strategic thinking, and a proactive approach to managing your domain. As an owner, you understand the business and your domain(s) deeply and solve for the right outcome for the domain(s) and the business. Requirements Education & Experience PhD in Computer Science, AI, or related field with 10 years in AI/ML engineering (preferred); or MS with 12 years of experience. Minimum 5 years in senior leadership roles managing managers and large engineering teams. Technical Expertise Proven track record in building enterprise level production-grade GenAI platforms and services and strong problem-solving skills In-depth knowledge and hands-on experience with LLM fine-tuning, model optimization, context graphs, automation, and advanced prompting strategies Deep knowledge of LLM lifecycle tools, distributed systems, and cloud-native architectures. Architect and implement enterprise-grade LLM-powered solutions, managing the full lifecycle from business requirements to production deployment, monitoring, and continuous optimization Design and develop multi-agent GenAI systems using state-of-the-art frameworks (LangChain, LlamaIndex) to orchestrate complex workflows across retrieval augmentation, data operations, and compliance verification Engineer robust Retrieval Augmented Generation (RAG) pipelines incorporating advanced techniques such as hybrid retrieval, reranking, query expansion, and contextual compression Implement parameter-efficient fine-tuning strategies (LoRA, QLoRA, PEFT) to adapt foundation models to domain-specific use cases while optimizing for inference costs and latency Develop intelligent routing and orchestration systems to manage conversation state across multiple specialized AI agents, ensuring seamless transitions between different system capabilities Build evaluation frameworks to measure and improve LLM performance across diverse metrics, including factuality, coherence, task completion, and alignment with business objectives Integrate LLM solutions with existing enterprise architecture, ensuring compliance with data security policies, authentication mechanisms, and transaction safety requirements Leadership Skills Passion to solve problems and drive value-based transformative changes Ability to influence C-suite stakeholders and communicate complex technical concepts clearly. Experience in strategic planning, budgeting, and organizational scaling. Preferred Expertise in DAG-based orchestration (Airflow, Kubeflow), streaming architectures (Kafka/Kinesis), and microservices. Familiarity with responsible AI frameworks and compliance standards. Experience with multimodal AI, parameter-efficient fine-tuning, and GenAI frameworks. Target Compensation: A competitive base salary range from $205,561 – $301,490. This position is eligible for an annual variable bonus of cash and equity, between 20-60%. Bonus amounts are based on individual performance. Final compensation within the range is influenced by many factors including role-specific skills, depth and experience level, industry background, relevant education and certifications. Candidates who reside in the following major metropolitan areas may be eligible for a premium on top of the posted range based on their specific zone: San Francisco, Seattle, Boston, New York City, Los Angeles and San Diego. INDENGLP zip LI-Remote Benefits Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work Our Company Values: To be successful in this role, Team Members need to be: Positive by maintaining resiliency and focusing on solutions Respectful by collaborating and actively listening Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions Direct by effectively communicating and conveying courage Earnest by taking accountability, applying feedback and effectively planning and priority setting To create an environment where people do their best work, we focus on the dimensions of Organizational Health. All leaders must: Identify the Right People by recognizing top talent Set Clear Expectations by managing change and directing others Train team members and focus on developing talent Performance Manage by ensuring accountability and driving results Create the Right Environment by establishing trust and managing conflict Maintain the Right Number of team members needed to build an effective team Expectations: Remain compliant with our policies processes and legal guidelines All other duties as assigned Attendance as required by department Advice! We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application! P.S. We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk! Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent. Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic. California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you. Play the video below to learn more about our Company culture.
