Event Sales Manager (West Palm Beach)
The Brand Since the first Estiatorio Milos was founded in Montreal in 1979, our refined gastronomy has transcended the globe and acquired passionate fans in all our locations. With 12 locations and concepts both locally and internationally, the group continues to grow while striving towards excellence. We rely on the support of our team members to contribute to our worldwide operations. The Milos experience is about far more than an exquisite meal, it encompasses the time-honored virtue of hospitality or, to put it in Greek, philoxenia. With its elegant design, commitment to ingredient quality and guest experience, Milos is more than a restaurant, it is a global hospitality brand combining food, service, culture, and environment. Position Summary The Events Sales Manager is responsible for coordinating and overseeing events hosted at the restaurant and off-site, including private dining, corporate functions, social events, and other special occasions. This role requires a detail-oriented professional with exceptional communication and hospitality skills and the ability to create memorable experiences for guests. Role Responsibilities Sales & Client Engagement Champion and represent the Milos brand in all private dining and event sales efforts, ensuring every guest interaction reflects the highest standards of luxury hospitality and service excellence. Drive private dining and event revenue by proactively sourcing, developing, and converting business opportunities across corporate, social, and high-net-worth clientele. Serve as the primary sales contact for all event inquiries, managing the full sales cycle from lead generation and inquiry response through proposal development, contracting, and final execution. Generate new business through targeted outreach, networking, and relationship development within the local market. Responsible for creation and customization of event proposals, packages, and experiential offerings when negotiating contracts. Negotiate event terms, pricing, and minimums within established guidelines to optimize profitability while maintaining brand positioning and integrity. Ensure that all contracts, deposits, billing details, and payment schedules are accurately managed in coordination with finance and reservations teams. Maintain a strong pipeline of future business through consistent outreach, site visits, networking, and follow-up activities. Accountability for achieving sales targets and revenue of KPIs. Event Consultation & Design Consult with clients to define event goals, guest counts, budgets, menus, beverage selections, and special requests. Develop customized event proposals reflecting the restaurant’s culinary identity, wine program, and service standards. Provide informed recommendations on menu composition, wine pairings, and event enhancements, considering seasonality and dietary needs. Conduct site visits to confirm event details and secure bookings. Pre-Event Planning & Coordination Manage all pre-event communication, contracts, and confirmations with accuracy and professionalism. Conduct detailed pre-event briefings to ensure all teams are aligned on guest expectations, timing, menu, and service flow. Plan event logistics including room layouts, seating plans, timelines, and audio/visual requirements. Coordinate with approved vendors and client partners to ensure alignment with restaurant standards. Prepare and distribute concise event briefs for FOH, BOH, and management teams. Collaborate closely with culinary, beverage, and FOH leadership to ensure event readiness and staffing alignment. On-Site Event Management Oversee all aspects of on-site event execution, including setup, guest arrival, service flow, and breakdown. Serve as the primary point of contact for clients during events, resolving issues promptly and professionally. Manage event pacing, service timing, and transitions to deliver a seamless guest experience. Direct FOH and BOH teams during service, maintaining fine-dining standards of hospitality, presentation, and execution. Maintain an active floor presence, anticipating needs, and addressing issues in real time. Team Leadership & Development Supervise and support event and service staff, reinforcing expectations and service standards. Provide real-time coaching during events and contribute to post-event reviews to drive performance improvement. Foster a culture of responsiveness, professionalism, and proactive hospitality. Post-Event Follow-Up & Process Improvement Conduct post-event client follow-up to express appreciation and gather feedback. Share insights with restaurant leadership to refine event execution, service flow, and internal processes. Reservations & Administrative Oversight Oversee large-party and VIP reservations, ensuring accuracy and alignment with operational capacity. Maintain OpenTable settings including floor plans, pacing strategies, and special event configurations. Complete required administrative documentation and reporting related to events and reservations. Any other tasks as assigned by immediate supervisor. Knowledge, Experience and Skills Minimum 2–3 years of experience in event planning, preferably in a fine dining or high-end hospitality setting. Bachelor’s degree in hospitality management, Event Planning, or a related field preferred. Proficient in event management platforms such as Tripleseat or comparable systems. Comfortable with POS systems, reservation software (OpenTable, SevenRooms, etc.), and Microsoft Office Suite. Proven experience managing private dining, corporate events, and other special functions. Capable of handling multiple events simultaneously while remaining on schedule and within budget. Quick to address and resolve issues calmly and efficiently. Ability to remain composed and effective in high-pressure situations. Committed to creating memorable experiences for guests. Ability to communicate effectively and eloquently, both verbal and written, in English. Bi/Multilingual a plus. Ability to work in a dynamic environment. Ability to work both independently and in a team environment. Strong work ethic and customer-focused approach. Ability to work a flexible schedule including days, nights, weekends, and holidays. Must be passionate, entrepreneurial, and dedicated to success. Physical Requirements Ability to perform essential job functions consistently, safely, and successfully with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards. Must be able to lift and carry up to 25 lbs at times. Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the work area and property. Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment. Climbing steps regularly Prolonged periods standing or sitting at a desk and working on a computer and assist with setup and breakdown of events. Compensation The salary range for this position is between $70,000-$85,000 per annum plus commissions. The determination of what a specific employee in this job classification is paid depends on a number of factors, including, but not limited to, prior employment experience, job-related knowledge, qualifications and skills, etc. Estiatorio Milos is an Equal Opportunity Employer and participates in the federal E-Verify program.
