Program Manager Oncology Care Navigator - Chemotherapy - Full Time
Description Summary: The Oncology Care Navigator serves as a patient advocate by providing support and acting as a liaison between patients and physicians. This role works with multidisciplinary services to coordinate patient education, treatment, and follow-up with oncology patients. The Navigator promotes and facilitates optimal care and works with a diverse group of individuals including families, physicians, nurses, and other hospital staff. Acts as a liaison between cancer patients and community resources and assists with support groups, practical in-home support, targeted outreach, psychotherapy, educational and cultural and healing arts programs, and administrative and special event support. This role involves creating a vibrant community network to inform and enlist support for patient navigation services and other educational programs related to wellness and cancer care. This role serves as a resource to all clinical disciplines relative to the assigned area(s) of disease specialty. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Serve as an essential link between patients and all other care providers, including being the primary contact person for all Oncology patients. Follow patients throughout the care continuum, including inpatient admissions, and collaborate with inpatient care management resources. Identify client needs in terms of access to healthcare, and any barriers to a treatment plan. Track appointments with PCPs and surgeons to ensure timely delivery of diagnostic and treatment services. Monitor the online appointment portal and follow up with patients promote compliance and schedule appointments appropriately. The care navigator will provide follow-up and confirm patient understands the schedule and has transportation for the appointment. Track appointments to specialist office as needed to follow up on patient care. Facilitate the process for charity care for uninsured patients. Maintain communication with patients and the health care providers. Track quality measures and report results during appropriate meetings. Lead a multidisciplinary committee for cancer patient care. Coordinate regular meetings to monitor patient progress and address any barriers to continuity of care. When applicable, work with other entity patient navigators when an oncologist specialist is required. Responsible for tracking all cancer patients to ensure patients are receiving all appropriate medical care, imaging, referrals, etc., and continue to be engaged in their care. Ensure appropriate medical records and referring information are available at scheduled appointments. Encourage patients to comply with treatment goals and routinely review their progress toward these goals. Develop and maintain Cancer Support Groups. Develops, coordinates, and participates in weekly physician multidisciplinary conferences (Tumor Board), i.e., tracks scheduled procedures, follows pathology results, coordinates with pathology/radiology the collection of slides/films related to a diagnosis and monitors outcomes of meetings. Visits physician offices regularly. Handle physician/physician office issues in a timely manner. Initiate Physician communications as needed. Facilitates the navigation of patients with cancer as the single point of contact through the cancer pathway program. Ensure efficient and coordinated services through screening, diagnosis treatment, and support/educational services. Facilitates patient continuity of care between hospital departments and provides patient follow-up for laboratory, radiology, and pathology procedures. Educates patients concerning what can be expected prior to, during, and after diagnostic and treatment procedures. Develops and revises patient education materials. Provides staff and community education as required. Travels to physician offices and/or other hospital sites, as required, and completes reminder calls. Regularly meets with physician, staff, patient, family, or significant others to identify problems and or concerns, and provides timely resolution and support (within 24 hours). Works with the Oncology providers and general surgeons. Must have knowledge of survey requirements and local, state, and federal regulations. Performs other duties as assigned by management to support both departmental and organizational objectives. Job Requirements: Education/Skills Associate’s degree in nursing required Bilingual in English/Spanish preferred Experience 3 years of direct healthcare experience required Experience including community outreach, Imaging, Radiation Therapy, Chemotherapy, or Oncology preferred Experience working in partnership with healthcare professionals and support staffing in a clinical setting is highly preferred Previous Oncology/Cancer Services navigator work experience preferred Licenses, Registrations, or Certifications RN License in state of employment or compact required Breast Patient Navigator certification preferred Work Schedule: 5 Days - 8 Hours Work Type: Full Time
