Operations Manager I Foodservice

Manages departmental budgets (e.g., capital, projects, supplies, operations). Ensures food is handled, packaged, stored, and disposed of by federal and state regulations and appropriate documentation is maintained. Manages the food service department's necessary and required resources and provides recommendations for staffing levels, products, and equipment. Completes all Human Resources responsibilities for interviewing, hiring, managing, staff development, corrective actions, and / or staff engagement needs. Responsible for all quality improvement initiatives regarding training, auditing, inspecting, rounding, and making recommendations as needed. Collaborates with the FS director to establish dashboard metrics to track operations and improvement initiatives. Promotes a culture of safety, hand hygiene, patient experience, employee engagement, and retention. Coordinates scheduling and oversees subcontractors and vendors. Supervises and/or performs on-call emergency services when needed. Compose general and technical reports. Establishes self as the Subject Matter Expert (SME) within foodservice, regulatory compliance, and training. Effectively employs computer programs and mobile devices, evidenced by proper log-ins, using applicable hardware or software, attaching files, composing appropriate email messages, and appropriately using internet browsers or sites. Takes a customer-centered approach when addressing the needs of and interacting with patients, visitors, guests, team members, and other healthcare workers. Work is typically performed in an office environment. Accountable for satisfying all job-specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Supervisor Foodservice

Responsible for all aspects of Foodservices. Coordinates and oversees the daily activities of the staff. This may include but is not limited to scheduling, conducting meetings, monitoring performance and providing feedback. Ensures that deadlines are met and duties are completed according to policy and procedure to ensure optimal operations. Assists in overseeing work of staff, and provides direction to ensure maintenance of all quality, safety, sanitation, service and HACCP standards. Follows and enforces system wide standards as well as department specific service standards. Assists with recruitment, interviewing and selection of foodservice staff. Coordinates and conducts training and orientation program for new hires. Serves as a resource to respond to questions and solve problems. Serves as a contact person for all questions for patients, staff and guests in Foodservices. Assists with the development of policy and procedures for assigned area and implements approved procedures. Assists with the evaluation of the staff. Functions in position as needed to assure service timelines are met according to Policy. In the absence of the Manager makes decisions that cannot be postponed. Assists with collection and analysis of data and the development and implementation of action plans as part of the Department Performance Improvement Program. Works in a cooperative fashion with all staff to accomplish objectives. Completes all required in-services according to established standards. Other specific job duties including but not limited to cash handling, cooking, driving, patient meal rounds, menu items and other decisions will be essential to some supervisors based on the area they supervise. Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. *Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years).

Foodservice Lead

Acts as the Designated PIC (See “Authority & Chain of Command, Foodservice” Policy) at assigned times or shifts. Opens or Closes department: Lock / unlock doors, equipment, safe for cash handling Covers Call Off’s: Manipulates schedule to cover open shifts by calling in other employees or asking staff to stay. Solicits and encourages staff suggestions for process improvements Works to promote a team environment and open communication within the work area. Monitors, clears alerts/alarms, and takes appropriate corrective action when necessary Takes and records food temperatures of food being held for service. Takes corrective action when necessary. Ensures recipe compliance, performs, or inputs test trays, patient rounding, communication with CDO, timely execution of tray line, enforces tray standards. Cash handling as instructed, temperature monitoring, staff monitoring. sanitation monitoring, portion control, customer service Updates daily communication boards with information including counts, product outages, PIC name, etc. Monitors cleaning assignments or cleaning assignments lists, monitors staff to ensure they are cleaning and sanitizing correctly. Monitor staff tasks to completion and acts a mentor to staff. May train staff Places maintenance requests for broken equipment to Facilities Additionally, Leads perform daily tasks in their area of focus as part of a workflow that is separate from Lead Duties. Read and interpret patient meal tickets, read and confirm patient identifiers, recipes, ingredients, labels and dating. Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.