Operations Senior Consultant (GPS) (Charlotte)
Position Summary Do you keep projects and tasks moving, align stakeholders, and drive crisp decisions and follow-through—turning priorities into measurable progress? Can you juggle a dozen competing priorities and still translate them into a clear plan—fast? Are you tech-savvy and innovation-minded—able to spot opportunities to streamline work, improve visibility, and modernize how teams operate using tools and automation? If so, the Operations Senior Consultant role supporting the Government & Public Services (GPS) Office of the Chief Operations Officer (OCOO) might be for you.Work You Will DoThe Operations Senior Consultant advances priority initiatives through disciplined execution, cross-functional coordination, and exceptional communications. This role is ideal for someone who can quickly synthesize complex inputs into concise leadership-ready briefings, manage multiple concurrent priorities, and operate independently in a fast-moving environment where priorities shift frequently—while also bringing a tech-forward, innovative approach to improving operational effectiveness. On any given assignment, the Operations Senior Consultant may be responsible for the following activities:Executive Communications & Briefings Develop executive-ready materials (briefings, talking points, leadership readouts, meeting agendas, and written updates) aligned to OCOO objectives and voice.Synthesize complex and ambiguous inputs into clear “what / so-what / now-what” messages for senior audiences.Create and refine executive-level presentations, including storyboarding, structuring key messages, and producing polished decks under tight timelines.Leverage tools (e.g., advanced PowerPoint features, collaboration platforms, and emerging GenAI-enabled workflows where appropriate) to accelerate drafting, improve clarity, and increase consistency—without sacrificing accuracy or discretion.Initiative and Workstream Execution Support multiple OCOO initiatives by building workplans, tracking milestones, and driving follow-through with stakeholders.Maintain action trackers, decision logs, and next steps to ensure momentum and accountability.Introduce innovative ways of working (templates, lightweight automation, dashboards, standard work) to reduce friction, improve throughput, and increase transparency across workstreams.Cross-Functional Coordination Coordinate across teams to gather inputs, manage dependencies, align deliverables, and surface risks, tradeoffs, and recommendations.Drive clarity on owners, timelines, and expectations to keep work moving.Act as a catalyst for continuous improvement—identifying recurring bottlenecks and proposing tech-enabled solutions that strengthen coordination and governance.Prioritization and Independent ownership Triage competing requests, pivot quickly as priorities change, and maintain quality under pressure.Own deliverables end-to-end with minimal direction: clarify the ask, propose an approach, deliver, and incorporate feedback rapidly.Demonstrate comfort learning new tools quickly and experimenting with better approaches—balancing innovation with practicality, security, and stakeholder needs.The TeamThe OCOO is a dynamic, fast-paced team that helps drive and deliver on top GPS priorities. The OCOO supports the GPS Chief Operations Officer (COO), who oversees GPS operations—providing end-to-end finance and operational support across the GPS business. Working at the center of the action, the OCOO connects stakeholders, drives execution against key initiatives, and helps ensure GPS has the operational foundation to perform and grow.QualificationsRequired:Bachelor's degree.3 years of experience in project management, project coordination, or a comparable role in a complex, matrixed environment.3 years of experience managing competing priorities across multiple concurrent workstreams with varied stakeholders and timelines. 3 years of demonstrated exceptional communication and presentation delivery, including: Ability to synthesize complex or incomplete information into clear, executive-ready messages.Proficiency in storyboardingand delivering executive-level briefings and presentations (logical storyline, persuasive structure, polished materials under time constraints).Ability to rapidly incorporate feedback and iterate materials to improve clarity, alignment, and executive readiness.Tech-savvy mindset with demonstrated ability to use digital tools to improve execution (e.g., advanced slide/office productivity capabilities, collaboration tools, and comfort adopting new platforms quickly). Demonstrated innovation/continuous-improvement orientation—able to identify inefficiencies, propose pragmatic solutions, and help teams adopt better ways of working.Ability to work independently with sound judgment and high discretion; anticipate needs and drive work forward proactively. Strong collaboration and stakeholder management skills; able to build alignment without direct authority.Flexibility and resilience in a fast-paced environment with shifting prioritiesMust be legally authorized to work in the United States without the need for employer sponsorship, now or any time in the future.Ability to travel 25%, on average, based on the work you do and the initiatives you support.Preferred:Experience supporting leadership in an operations or strategy execution capacity.Experience establishing operating rhythm artifacts (agendas, readouts, action tracking) and supporting governance cadences (weekly status, leadership updates).Experience implementing tech-enabled process improvements (e.g., dashboards, lightweight automation, standardized templates, or improved reporting workflows).Familiarity with the GPS operating environment and cross-functional Enterprise Solutions teams (e.g., Finance, Contracts, Talent, Risk, Technology). The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $80,600 to $134,300. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Information for applicants with a need for accommodation: Professionals in the OpX Channel may apply and be considered for the role regardless of US office location. Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at [email protected]. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, Deloitte means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Requisition code: 324607 Job ID 324607 Project Management | Program and Project ManagementSame job available in 15 locations
