Clinical Team Lead/Education, Respiratory Care Services - Pediatrics

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke University Hospital Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of Duke Health's four hospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more. Clinical Team Lead/Education - Pediatrics General Description of the Job Class The Clinical Lead, Respiratory Therapist (RT) is a role developed to work in coordination with the RT leadership in an assigned unit or department to ensure the work is accomplished effectively. The Clinical Lead RT is the first line of support for staff, physicians, and other related providers on concerning RT specific clinical issues and topics. They will supervise, perform, evaluate and coordinate diagnostic and therapeutic clinical procedures as defined in the Respiratory Care Services scope of clinical practice, performing work in accordance with physician orders in the neonatal, pediatric and adult patient populations in intermediate, intensive and emergency care areas. They will be responsible for supervising, coaching, and mentoring their assigned core group of staff. Duties and Responsibilities of this Level Clinical Support Perform all duties and responsibilities of the Respiratory Care Practitioner, Advanced Respiratory Care Practitioner and ECMO specialist. Demonstrates strong critical thinking skills, rapidly prioritizes both planned and unplanned events and proactively addresses actual and potential issues, exceeding patient expectations Instruct and supervise patient and therapeutic. assessments to assure optimal medical decisions. Expert in all RT technology in the assigned departments. Coordinate all emergency responses. Assist in the development/updates with clinical care protocols/policy and procedures. Evaluate patient care plans. Ability to interact with physicians/medical staff on a high level. Function as a liaison between Clinical Resource Manager, and Clinical Engineering to ensure proper operation and service of equipment Document and report any malfunctioning or broken equipment. Leadership/Managerial Develop expected job results, performance plans, and professional goals for assigned staff Provide input into applicant hiring and termination decisions Monitor and report all patient care, safety, medication, technical, and employee incidents Monitor adherence to policy, procedures and practice guidelines Monitor ventilator protocol adherence Implement any necessary corrective actions in a timely manner Conduct shift planning to include assignments and redirection of staff as needed Assure appropriate supply inventory Coordinate and monitor departmental improvement projects Communicate daily activities to RT leadership Education/Mentoring Provide orientation, education and training as needed internal and external to Duke Respiratory Care Services Assure/Assess respiratory care staff competency and safety Plan and conduct instructional sessions Communicate/educate changes in policy and procedures in an effective/consistent manner Other Coordinate the evaluation of products/equipment Provide input into departmental equipment selection and function Assist with all departmental clinical research projects Serve on department related committees Required Qualifications at this Level Education Work requires completion of a Bachelor's degree in Respiratory Care, Healthcare, Business, or a field related to the assigned clinical discipline. Note: Candidates without a Bachelor's degree will be required to complete their degree within three (3) years of appointment. Experience Five years of experience in clinical respiratory therapy, including at least three years of experience in intensive care respiratory therapy; supervisory experience preferred. Degrees, Licensure, and/or Certification Current RT licensure from the North Carolina State Board of Respiratory Care Registered Respiratory Therapist (RRT) by the National Board for Respiratory Care (NBRC) Certification in Basic Life Support (BLS) Certification in Advanced Cardiac Life Support (ACLS) Certification in Pediatric Advanced Life Support (PALS) Certification in Neonatal Resuscitation Program (if applicable) Respiratory Specific Certifications (to be completed within 1 year of hire) Adult Clinical Lead RT Adult Critical Care Specialist (ACCS) Pediatric Clinical Lead RT Neonatal Pediatric Specialist (NPS) Knowledge, Skills, and Abilities Knowledge necessary to make appropriate clinical decisions and interaction relative to the specific age of a patient. Skills validation/certification of competencies for the duties and responsibilities required for a Level I RT. Work involves contact with patients of all ages, family members, physicians, nursing, and all other members of the health care team. Work is performed in all areas of the hospital. Work may require lifting or pushing in excess of 30 pounds. Required to carry emergency airway bag weighing approximately 20 pounds. Work requires walking, running, climbing and bending. Customer service and communication expertise. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. d24ad0b8-823f-4e68-a892-2986ccdf7392

CT Technologist -Per Diem

Job Summary Computed Tomography (CT) Technologists are responsible for the administration of ionizing radiation for diagnostic, therapeutic or research purposes. A CT technologist performs computed tomography and molecular imaging procedures and acquires and analyzes data needed for diagnosis, interpretation, and the performance of interventional and therapeutic procedures at the request of and for interpretation by a licensed practitioner. CT Technologists independently perform or assist the licensed practitioner in the completion of computed tomography. CT technologists prepare, administer and document activities related to medications and radiation exposure in accordance with federal and state laws, regulations, or lawful institutional policy. Job Duties Ensures correct order is obtained, patient is properly identified and prepared for exam, and that clinical history is corroborated and appropriately documented while respecting confidentiality. Utilizes appropriate imaging protocol and optimizes technical factors while maximizing patient safety, optimizing patient care, and applying principles of ALARA (As Low as Reasonably Achievable). Preparing and/or administering, as applicable, medications through new or existing vascular access site as prescribed by a licensed practitioner. Evaluates images for proper positioning and acceptable technical quality and verifies archival storage and/or transfer of data, post processing of data if applicable. Educating and monitoring students and other health care providers. Assisting a licensed practitioner with interventional computed tomography procedures. Performing computed tomography procedures as prescribed by a licensed practitioner. Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position. Position Details Certification by the American Registry of Radiology Technologist (ARRT) OR Certification by the Nuclear Medicine Technologist Certification Board (NMTCB) need upon hire. New graduates must obtain ARRT-R registry or NMTCB prior to first day of employment. Applicants hired after March 10, 2024, must complete steps required for advancing to level 2, including advanced certification, within 24 months of hire. Education Graduate from Specialty Training Program-Radiologic Technology (Required), Bachelor's Degree-Related Field of Study (Preferred) About Geisinger OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran. d24ad0b8-823f-4e68-a892-2986ccdf7392

RN - Registered Nurse Per Diem - Same Day Surgery

Job Summary Geisinger is proud to offer a per diem Inpatient RN market leading pay rates and up to $7 shift differentials for evening, nights, and weekend shifts! Job Duties The Registered Nurse assesses plans, organizes, performs, and evaluates nursing activities to meet the needs of the patient. Promotes adaptive responses of patient andfamily to achieve the highest level of patient care, promote safety, and maximize patient satisfaction. Exhibits compassionate care during patient-nurse interactions. Coordinates patient care and interaction of staff. Meets the qualifications to provide care for patients in their assigned nursing unit. Responsible for ensuring the very best patient/family experience by optimizing all interactions. Completes assessments as established by scope of practice and unit standards. Addresses physical, psychological, social, cultural, and spiritual needs of patient and family throughout the continuum of care. Formulates, coordinates, and provides plan of care as established in unit standards including, patient and family education, family needs and discharge planning throughout hospitalization with members of the interdisciplinary team. Provides direct patient care including, treatments, medications, and diagnostic studies according to policy and procedure. Evaluates effectiveness of nursing interventions and revises plan of care based upon patient response to interventions. Initiates collaboration with physicians, ancillary personnel, and other interdisciplinary team members and acts to proactively resolve and facilitate patient needs. Problem solves, troubleshoots and takes corrective measures in the care and handling of equipment. Participates in unit-based decision-making regarding the utilization of evidence- based practice. Actively participates as a team member working toward team goals of the unit and organization and is accountable for unit and system specific metrics. Actively participates in patient quality and safety education programs and other activities designed to improve departmental and organizational quality and safety. Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position. Benefits of working at Geisinger: 401(k) plan that includes automatic Geisinger contributions Free Care.com membership with discounted backup care for your loved ones Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care; Access free legal guidance, mental health visits, work-life support, digital self-help tools and more MyHealth Rewards wellness program to improve your health Join the Geisinger Family! Apply now! To learn more about Geisinger opportunities, please contact Tracey Carolus, Nurse Recruiter at [email protected] or 717-242-7202. Education Graduate from Specialty Training Program-Nursing (Required) About Geisinger OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran. d24ad0b8-823f-4e68-a892-2986ccdf7392

Entry Level Sales Representative

Overview : Are you energized by the thrill of closing a deal? Are you looking for a flexible schedule?! Do you love meeting new people and having the freedom to control your own success? If so, this is your chance to turn ambition into action. At TDS Telecom , our Entry Level Sales Representatives are more than sellers—they’re trusted advisors and community connectors. Every day, you’ll be out in the field, meeting homeowners face-to-face, introducing them to cutting-edge fiber internet , TV, and phone services that make life better. You’re not just selling—you’re shaping how people experience technology. Want to see what a Day in the Life of a Sales Rep looks like?! Click on the link below! https://www.youtube.com/watch?v=MdMC5ZHz-I0 What you’ll do: Connect with your community by knocking on 60 doors each day and sparking conversations with 15–20 people. Make an impact by helping 1–3 families daily upgrade to faster, more reliable internet that keeps them connected. Be the face of TDS —represent our brand with professionalism, enthusiasm, and a commitment to exceptional service. Why You’ll Love It Unlimited Earning Potential: Base salary uncapped commissions . Performers can earn $70,000–$100,000 annually . ($70,000 is the minimum you should expect to make in this role!) Freedom & Flexibility: Manage your own 40-hour workweek with hours between 9 AM–9 PM, Monday–Saturday. Yes, you get to schedule your working hours around your personal life! Hybrid Perks: Spend 20–25% of your time on admin work from the comfort of home. Own Your Territory: Knock on doors, spark conversations, and showcase TDS’s residential products and services. Be the Local Expert: Attend community events alongside our Marketing team, educating neighbors about the benefits of TDS Extra Benefits That Set Us Apart Day-one benefits package Monthly gas/mileage stipend phone allowance Ramp-up payments for your first two months Exclusive rewards: Top performers earn an all-expenses-paid tropical getaway! TDS Discounted Services available! 3 Weeks of Paid Vacation and 2 Weeks of Paid Sick time PER YEAR! If you’re ready to take control of your career, earn what you deserve, and make a real impact in your community, apply today and start building your future with TDS Telecom! Responsibilities : Engage with potential customers : Reach out to both new and existing prospects through door-to-door visits, networking, and referrals to inform them about TDS's voice, data, and television services within your assigned territory. Conduct sales calls : Identify customer needs, provide relevant information, and sell TDS services to prospective customers to achieve your sales targets. Complete sales documentation : Accurately record and submit daily sales orders, agreements, third-party verifications, and reports to your supervisor, following company guidelines. Oversee customer accounts : Manage customer relationships from the initial sale through installation, conducting follow-up calls to ensure satisfaction post-installation. Create community buzz : Organize and participate in community events to create sales opportunities and increase brand awareness. What We're Looking For: Self-Motivated : You’re driven, ambitious, and always looking for ways to improve. Charisma and Confidence : You’re a people-person who loves talking to new people and making connections. Goal-Oriented : You thrive on hitting targets and love the thrill of closing a deal. Qualifications : Required Qualifications Must have access to reliable transportation Must be eligible for a seller's permit and/or solicitors license as required by market Please note : This position may require additional local background checks and permitting processes to obtain licenses to sell, as required by local municipalities and government. Any licenses or permits required will be company-paid and provided. Benefits We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority! Associates scheduled to work 20 or more hours per week have access to: Medical Coverage Dental Coverage Vision Coverage Life Insurance 401(k) Plan Generous Vacation & Paid Sick Leave Seven Paid National Holidays & One Floating Holiday Paid Parental Leave (6 weeks after 12 months of employment) Adoption & Surrogacy Assistance Employee Assistance & Wellness Programs Associates working 30 or more hours per week additionally have access to: Short-Term & Long-Term Disability TDS Service Discounts Education Assistance Paid Volunteer Time In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here . Who is TDS Telecom? TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more! At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. d24ad0b8-823f-4e68-a892-2986ccdf7392

Respiratory Therapist Assistant - Pediatrics

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke University Hospital Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more. Job Description Perform diagnostic and therapeutic clinical procedures as defined in the Respiratory Care Services scope of clinical practice. Work performed in accordance with physician orders and under supervision of a Registered Respiratory Therapist. Duties and Responsibilities -Verify physician orders for appropriateness and accuracy. -Understand pharmacological indications, dosages and response to adverse drug reactions. -Consults with providers based on patient care assessments and in accordance to accepted protocols. Provides education to patients, families, physicians, nursing and other members of the health care team. -Monitors response to all therapy. Documents in the patient medical record. Communicates all pertinent clinical information during patient rounds and handoff. -Perform diagnostic cardiopulmonary procedures; inclusive of nasotracheal and artificial airway suctioning and samples, arterial blood gas punctures, pulse oximetry and EtCO2 monitoring, pulmonary function and bedside pulmonary mechanics, and EKG's. -Recognizes life threatening situations and initiates appropriate response, perform CPR and bag- mask ventilation -Assure correct set-up, safety and function of all equipment/ supplies necessary in the provision of patient care. -Assure adherence to all infectious disease standards in the delivery of all patient care procedures. -Participates in quality improvement activities. -Maintains all necessary safety and life support certifications per required. -Can provide the following therapy: -Oxygen Supply Systems Equipment Processing Manual Resuscitation Oxygen administration Humidity and Aerosol Therapy Small Volume Nebulizer MDI Administration Incentive Spirometry Airway Clearance Therapy Arterial Uncture ECG (if perofrmed by hiring institute) Patient reportinng Required Qualifications at this Level Education Active enrollment in a 2 year approved respiratory care program (Associates Degree or the equivalent) and is in good standing. & Completion of the first semester of the respiratory care program. Experience None required beyond clinical affiliation of the respiratory program. Degrees, Licensure, and/or Certification The student RCP must register with the Board before providing Respiratory Care procedures as a Respiratory Care Assistant and will receive an approval letter from the Board. The student RCP will provide a copy of the approval letter to the employer. Certification in Basic Life Support (BLS) and any other certifications applicable to the institution. Knowledge, Skills, and Abilities Knowledge necessary to make appropriate clinical decisions and interactions relative to the specific age of a patient. Skills validation/certifications of competencies for the duties and responsibilities of this level. Must maintain annual skill requirements. Must maintain annual safety/compliance requirements. Must maintain North Carolina annual license requirements for CEU's Customer service and communication expertise. Work involves contact with patients of all ages, family members, physicians, nursing, and all other members of the health care team. Work is performed in all areas of Duke University Health System, at applicable hiring location. Work may require lifting or pushing in excess of 30 pounds. Work requires walking, climbing and bending. Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. d24ad0b8-823f-4e68-a892-2986ccdf7392

Respiratory Therapist - Pediatrics

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke University Hospital Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of Duke Health's four hospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more. $15,000 Commitment Bonus eligible if qualified, plus $5,000 kicker bonus Up to $8,000 Relocation Assistance eligible if qualified Job Description Perform diagnostic and therapeutic clinical procedures as defined in the Respiratory Care Services scope of clinical practice. Work performed in accordance with physician orders. Defined duties are performed in neonatal and pediatric patient populations. Duties and responsibilities Administer oxygen, aerosolized medication via Intermittent Positive Pressure Breathing ( IPPB), Intermittent Aerosol Therapy (IAT) and Metered Dose Inhaler ( MDI) and incentive breathing devices. Perform nasotracheal and artificial airway suctioning, CPR and bag- mask ventilation, pulse oximetry monitoring, arterial blood gas punctures and bedside pulmonary mechanics. Diagnostic cardiopulmonary procedures, pulmonary function studies, EKGs and cardiac monitoring. Assure correct set-up, safety and function of all equipment/ supplies necessary in the provision of patient care. Assure adherence to all infectious disease standards in the delivery of all patient care procedures. Understands pharmacological indications, dosages and response to adverse drug reactions. Provides education to patients, families, physicians, nursing and other members of the health care team. Perform other related duties incidental to the work described herein. Required Qualifications at this Level Education RCP Completion of AMA 2 approved year Associates Degree, or the equivalent program. RCP Advanced Completion of a 2 year AMA approved respiratory care program (Associates Degree or the equivalent). Must maintain annual skill maintenance requirements Must maintain annual safety/compliance requirements Must maintain North Carolina annual license requirements for CEUs Experience RCP None required RCP Advanced Six months to one year of clinical experience following graduation from a respiratory care program. Degrees, Licensure, and/or Certification RCP North Carolina State Licensure or North Carolina State Provisional License, Certification by the National Board for Respiratory Care (NBRC). If CRT, must obtain RRT within 6 months of employment Certification in Basic Life Support (BLS), and any other applicable certifications applicable to the institution. RCP Advanced North Carolina State Licensure Registry ( RRT) by the National Association for Respiratory Care (NBRC) Certification in Basic Life Support (BLS) Certification in Advanced Cardiac Life Support (ACLS) Certification in Pediatric Advanced Life Support (PALS) Certification in Neonatal Resuscitation (NRPS) if applicable to institution. Knowledge, Skills, and Abilities Knowledge necessary to make appropriate clinical decisions and interactions relative to the specific age of a patient. Skills validation/certifications of competencies for the duties and responsibilities of this level. Must maintain annual skill and safety/compliance requirements Must maintain North Carolina annual license requirements for CEU's Customer service and communication expertise. Work involves contact with patients of all ages, family members, physicians, nursing, and all other members of the health care team. Work is performed in all areas of the hospital. Required to carry emergency airway bag weighing approximately 20 pounds. Work requires walking, running, climbing and bending. Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. d24ad0b8-823f-4e68-a892-2986ccdf7392

Product Owner

Job description:- Title: Product Owner Location: Austin, TX Duration: Fulltime Additional Job Details: Position Overview We are seeking an experienced Business System Analyst / Product Owner with deep expertise in Contact Centre Technology, specifically Genesys Cloud. The ideal candidate will bring strong functional and technical knowledge of Genesys workflows, self-service capabilities, and AI-driven automation. This role requires strong analytical skills, stakeholder management, and the ability to translate business needs into scalable technology solutions. The successful candidate will have 7–10 years of experience in contact centre systems, workflow analysis, chatbot/AI solution design, and API-driven integrations, with a proven track record of driving digital transformation in customer engagement. Key Responsibilities Requirements Gathering & Analysis Partner with business stakeholders to elicit, document, and prioritise requirements for contact centre solutions. Analyse self-service workflows in Genesys Cloud to identify areas for improvement and automation. Define product backlog, create user stories, and manage acceptance criteria. Genesys Cloud Expertise Configure and customise Genesys Cloud “plain vanilla” workflows to meet business needs. Leverage IVR applications and APIs to deliver seamless customer support experiences. Conduct workflow assessments to enhance both customer experience and operational efficiency. Chatbot / AI Solutioning Design and implement AI-powered chatbots to handle common customer queries and reduce ticket volume. Integrate conversational AI platforms with Genesys Cloud to optimise customer engagement. Collaborate with data and AI teams to enhance chatbot intelligence and personalisation. Product Ownership Own and manage the roadmap for contact centre solutions as Product Owner. Prioritise backlog items and ensure timely delivery in collaboration with development teams. Ensure solutions adhere to enterprise architecture, compliance, and security standards. Collaboration & Stakeholder Management Act as a bridge between business, technical teams, and vendors. Communicate effectively with stakeholders at all levels, providing updates, insights, and recommendations. Facilitate workshops, demos, and user acceptance testing (UAT). Required Skills & Experience 7–10 years of professional experience as a Business System Analyst / Product Owner in Contact Centre Technology. Proven expertise in Genesys Cloud (GCX), including workflow setup and customisation. Strong background in IVR applications and API-based integrations. Hands-on experience analysing and optimising self-service workflows in Genesys. Experience in designing and implementing Chatbots / AI-based customer support solutions. Solid understanding of contact centre operations, KPIs, and customer journey optimisation. Strong business analysis, documentation, and requirements management skills (Agile / Scrum preferred). Excellent communication, presentation, and stakeholder management abilities. Preferred Qualifications Certification in Genesys Cloud or related contact centre technologies. Experience with Agile Product Ownership and backlog management tools (e.g., Jira, Azure DevOps). Knowledge of customer experience platforms, CRM integrations, and omnichannel support strategies. Exposure to AI/ML conversational platforms (Dialogflow, Amazon Lex, Azure Bot Service, etc.). About Tanisha Systems, Inc. Tanisha Systems, founded in 2002 in Massachusetts, is a leading provider of Custom Application Development and end-to-end IT Services to clients globally. We use a client-centric engagement model that combines local on-site and off-site resources with the cost, global expertise and quality advantages of off-shore operations. We deliver Custom Application Development, Application Modernization, Business Process Outsourcing and Professional IT Services from office locations in * and *. Tanisha Systems services clients in Government, Banking & Financial Markets, Insurance, Healthcare, Retail & Consumer Goods, Energy & Utilities, Life Sciences, Telecom, Manufacturing and Transportation Industries around the globe. Our engagement model provides a flexible operational environment that empowers our clients with the right levels of control. Want to read more about Tanisha Systems? Visit us at www.tanishasystems.com WebsiteOpen Jobs

L1 Service Desk Analyst

Job Title: L1 Service Desk Analyst (5–6 Years Experience) Locations: Sleepy Eye, Minnesota Job Type: Contract (1 year) Candidate must speak both English and Spanish About the Role: On behalf of our client. We are looking for a L1 Service Desk Analyst. The ideal candidate will act as the first point of contact for all IT-related incidents, service requests, and user inquiries. Deliver high-quality, customer-focused support across enterprise IT environments. Ensure first-call resolution wherever possible and effective escalation when required. Key Responsibilities: Provide Level 1 technical support via phone, email, chat, and self-service portal Log, categorize, prioritize, and resolve incidents and service requests in the ITSM tool Troubleshoot issues related to; Windows and macOS end-user devices, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), Active Directory (password resets, account unlocks, group access), VPN, network connectivity, Wi-Fi, and printer issues Perform initial diagnosis and resolution using knowledge articles and SOPs Escalate unresolved incidents to L2/L3 teams with accurate documentation Follow ITIL-based incident, request, and problem management processes Meet or exceed defined SLAs, OLAs, and KPIs (FCR, AHT, CSAT) Provide user communication and status updates throughout the ticket lifecycle Participate in shift handovers and knowledge sharing sessions Identify recurring issues and suggest improvements or automation opportunities Support new user onboarding/offboarding tasks as per SOPs Assist in major incident calls by handling communications and ticket updates. Mandatory Skills & Qualifications: 5–6 years of experience in an Enterprise IT Service Desk / End User Support role Strong hands-on experience with; Windows 10/11 and macOS, Microsoft 365 & Teams administration basics, Active Directory and Azure AD fundamentals, Basic networking concepts (DNS, DHCP, TCP/IP, VPN) Experience with ITSM tools such as ServiceNow, Freshservice, ManageEngine, or similar Familiarity with remote support tools and endpoint management solutions Exposure to VDI, MFA, and endpoint security tools is a plus Good understanding of ITIL v3 / ITIL 4 processes Adherence to security, compliance, and access control policies Experience working in SLA-driven, 24×7 or shift-based environments.

E983 Director of Operations

Salary Range: $140k to $160k DOE Bonus: 15% Relocation: Yes Job Responsibilities: The Director of Operations will lead the plant team to achieve a best-in-class culture in Safety, Continuous Improvement, and Operational Discipline. Success is measured by meeting customer requirements and driving daily process improvements. Also responsible for implementing systems and processes that elevate performance across the business. Drive safety as a core value and ensure compliance with all safety, health, and environmental regulations. Lead continuous improvement initiatives in housekeeping and 5S. Develop and mentor plant leadership and technical experts to build an engaged, best-in-class workforce. Create and implement a site vision aligned with company’s overall strategy. Develop and execute organizational strategy for the site. Utilize management systems to monitor and measure site performance. Ensure on-time delivery of quality products that meet customer needs. Control costs through operational and capital budget management and continuous improvement projects. Build strong relationships with internal partners (commercial, marketing, operations, supply chain, HR, Finance, R&D) and foster collaborative teamwork. Demonstrate proficiency in company competencies such as innovation, accountability, performance excellence, change and risk taking, customer focus, and teamwork. Develop and maintain a collaborative partnership with union leadership and represented employees, fostering mutual respect, open communication, and effective labor-management relations. Requirements: Bachelor’s degree in engineering, Supply Chain, or closely related degree required. MBA or MS in Operations Management, Leadership, Finance or Accounting a major plus. Experience with continuous improvement techniques (TQM, DMAIC, FMEA, Lean, 5S, Value Stream Mapping). Lean and/or Six Sigma certifications desired. 10 years of progressive experience in Operations, Manufacturing, or Supply Chain Management, with a demonstrated track record of leadership, process improvement, and operational excellence required. Expertise in managing significant change within a manufacturing environment required. Demonstrated success in organizational development and team building. Advanced analytical and problem-solving skills; ability to prioritize and align organizational goals. Leadership experience in a Union environment highly preferred. Process Safety Management experience plus. Knowledge of SAP or similar ERP systems. Experience in distribution and warehouse operations. Ability to speak Spanish a major plus.

Software Test Analyst 5 - Lead Testing Analyst

Job Description • Responsible for preparing testing estimates for projects and maintenance support activities. • Review, analyze and report on requirements or user stories and design deliverable documents, to ensure the requirements and designs are testable, measurable and adhere to standards. • Participate in project team meetings and daily standup and to provide updates on defects and testing status. • Provide status updates to management on testing quality of the project deliverables, test results, quality and recommend testing best practices for improvements. • Create test planning documents based on user requirements. • Complete test artifacts. • Execute testing data management plan activities. • Ensure testing resources are aligned to the project schedule, budget and tasks to complete on time. • Record and manage defects to closure. • Execute and document test cases as assigned, by completing each test step using end product. • Store testing documents in Devops and maintain at predetermined baseline checkpoints. • Participate in lessons learned/ retrospectives as required. • Responsible for functional testing, Systems integration testing, load testing and share results with the project team. • Prepare automated test plan. • Create automated scripts based on test approach, specific for all environments preferably using the Provar automation tool. • Complete sections of maintenance plan for automated test scripts as assigned. • Performs assigned maintenance plan tasks within the automated tool. • Setup application authentication and authorization in environments for load testing. • Conduct automated role-based testing. • Execute testing data management plan activities. • Over 8 years’ experience leading and reviewing QA testing, functional testing, system integration testing preferably for projects in the Public Health area. • Over 8 years’ experience coordinating user acceptance testing on projects and support. • Over 5 years’ experience maintaining test logs, defect logs, reviewing defects and prioritizing defects for resolution • Over 5 years of experience mentoring and guiding testing team members on testing best practices, and feedback. • Over 5 years’ experience in Devops or relevant tools to maintain test cases, test plans. • Over 3 years’ experience in automated testing tools such as Provar, Selenium, Smartbear and related tools on large projects. • Over 5 years’ experience in preparing testing closure documents, creating and sharing testing metrics, updating testing logs, ensuring priority defects are completed and projects transition to maintenance. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected. LI-ST1 LI- Hybrid

Administrative RN-Trainer

Take this job and LOVE IT! Do you love making a difference in other's lives? Do you love being appreciated on the job? Do you love getting extra perks throughout the year? Come join our AMAZING team at Clinton Manor Living Center! Are you a nurse looking to join a mission focused organization? At Clinton Manor in New Baden, IL, our nursing team is vital for us to perform our mission to passionately support each person in living a meaningful and satisfying life. Clinton Manor does not use staffing agencies for any position. We have a casual, comfy work environment and dress code. This role works with administrative team members to identify, coordinate, track, implement & train a variety of procedures within the nursing department and across other departments. Trains all departments on designated items. Ex: a new medical device may need training to nurses, CNAs and/or DSPs depending on the device & resident. An infection control process may need trained to housekeeping and dietary as well as previously listed positions. Completes orientation, new hire, and DSP trainings as part of the training committee. Works closely with multiple departments to ensure high quality of standards are trained to employees. Job Summary: The RN Trainer is responsible for performing assessments and responding to emergency situations. Responsible for communicating concerns with medical provider/Director of Nursing /Administration. In addition, the Nurse will provide oversight of resident medical needs for assigned area and appropriate training for staff member assigned to areas while providing person centered experiences and supporting each person in living a meaningful and satisfying life. This position is a manager and supervisor for CNAs. The RN Trainer's administrative duties are split 50% in the SNF program and 50% in the ICF/DD program. This position combines clinical and administrative nursing skills with risk management and working with residents, other team members, guardians, doctors and community partners to provide the highest level of person centered care. This position is part of the administrative nursing team and is on-call in a rotation (1 week out of 5). This position is responsible for a working 1 supervisory floor shift per week (12p-8p). This role is full time with flexibility for selecting 8 hour or 10 hour shifts and typically works weekdays. Compensation is received for on call responsibility. There is also shift differential of $2 for any evening, weekend shifts. Clinton Manor's full benefits listing: https://clintonmanorlivingcenter.com/benefits-list/ EDUCATION & SKILLS: Must be a licensed Register Nurse in the State of Illinois in good standing and maintain such licensure. Must have 1 year of RN experience. Must be willing to and obtain and Illinois Nurse Trainer Certification. Must be proficient in the use of computer and programs utilized by the facility. The RN must have the ability to communicate effectively in English both orally and in writing with individuals, families/guardians, other team members, physicians, and other medical professionals while maintaining HIPAA responsibilities. A valid IL Driver's license is required. Must possess the desire to provide care to and advocate for individuals at the highest level of quality. Continuing education and training is mandatory. Additionally, the ability to take initiative, make independent judgments, and promote teamwork is required to successfully fulfill this job's responsibilities. EOE For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://clintonmanor.mitcawm.com/jobs/1282809-181548.html