Lead Audio Visual Technician
Inter Technologies Corporation (ITC) provides expert audio-visual integration services. Our adaptable structure enables us to complete and provide follow-on support for large-scale installations throughout the United States, Canada, and Mexico. ITC is a rapidly growing and evolving family-owned and operated business and we need you to join our growing family and client list! Lead AV Technician (Buffalo, NY) Title: Lead AV Technician - Buffalo Department: Operations Reports To: Project Manager Position Purpose & Objectives The Lead AV Technician is responsible for directing and overseeing installation teams in the deployment of professional audio-visual (AV) systems, with a strong emphasis on educational environments (K-12 and higher education). This role ensures installations are completed to AVIXA standards , project specifications, and ITC's quality and safety guidelines. The Lead AV Technician provides technical leadership on-site, supports the professional development of junior technicians, and ensures that all installations meet compliance, performance, and client satisfaction expectations. This position reports to a Project Manager and is part of the Operations team supporting ITC's mission of delivering Best-in-Class AV integration solutions . Essential Responsibilities Leadership & Project Execution * Direct and oversee AV installation teams, ensuring work complies with AVIXA/InfoComm standards , manufacturer guidelines, and ITC procedures. * Coordinate day-to-day project activities including scheduling, work assignments, and ensuring timely completion of tasks. * Provide on-site problem-solving, technical expertise, and serve as the primary technical contact for clients and project managers. * Train, coach, and mentor junior technicians to develop technical and professional skills, supporting advancement toward certifications (CTS, CTS-I). * Ensure job sites are professional, safe, and represent ITC with a high level of customer satisfaction. Technical Duties * Install and commission AV equipment such as projectors, displays, interactive boards, cameras, control systems, DSPs, and speaker systems with an emphasis on classroom and lecture hall environments. * Terminate, test, and label AV cabling in accordance with AVIXA standards and ITC's quality benchmarks. * Perform system testing, troubleshooting, and adjustments to confirm functionality and performance. * Accurately interpret signal flow diagrams, architectural drawings, and wiring schematics. * Work in diverse construction environments: drilling, mounting, working on lifts (above 10 ft.), and accessing confined spaces as required. Collaboration & Client Interaction * Maintain effective communication with Project Managers, Account Executives, and clients regarding progress, issues, and site conditions. * Represent ITC professionally with customers, acting as a trusted technical leader. * Provide feedback on project workflows, identifying opportunities to improve installation processes. Knowledge, Skills & Abilities * Leadership Experience: 2-4 years in a lead or supervisory AV installation role. * Certifications: * * CTS required. * CTS-I must be achieved within 3 months. * Technical Expertise: * * Knowledge of AVIXA standards and best practices for educational installations. * Proficiency with AV control systems (Crestron, Extron, AMX), DSPs (Biamp, QSC), and video/audio distribution. * Familiarity with classroom-specific technologies: lecture capture systems, wireless presentation, distance learning tools, etc. * Soft Skills: * * Strong leadership, communication, and mentoring skills. * Ability to problem-solve under tight timelines. * Professional, approachable, and team-oriented. * Other Requirements: * * Ability to lift 75 lbs. and work on ladders/lifts. * Valid driver's license and reliable transportation. * Flexibility to travel regionally and nationally on short notice. Supervisory Responsibilities * Direct and coordinate AV technician teams on job sites. * Provide coaching and mentoring to junior technicians. * Ensure compliance with scheduling, safety, and quality standards. * Act as liaison with client representatives and ITC leadership. Success Factors * Demonstrates optimism, professionalism, and accountability. * Leads by example, showing initiative and adaptability. * Builds trust and rapport with both colleagues and clients. * Provides clear communication, constructive feedback, and team motivation. * Upholds ITC's reputation for high-quality AV integration. Working Conditions * Work may be in comfortable indoor educational environments, but also includes construction sites with varying temperatures. * Regular use of ladders, lifts, and hand/power tools. * Regional travel required; national travel opportunities available. Compensation & Benefits * Competitive salary with full-time employment. * Paid vacation and sick leave. * Medical, vision, and dental insurance options. * Generous daily per diem while traveling. * 401(k) program with employer contribution after one year. * Company-provided toolkit, PPE, uniforms, and cell phone stipend. * All work-related travel booked and paid by ITC's travel team. The pay range for this role is: 25 - 35 USD per hour(Buffalo, New York) PIaa623df458e0-29400-38332638