Warehouse Associate - Event Technology (New York)
CrowdSync Technology LLC Location: New York | On-Site, Full-Time - Downtown Brooklyn, NY 11201 Department: Operations & Logistics Reports To: Head of Operations CrowdSync Technology is a rapidly growing event technology company specializing in interactive LED wristbands, RFID/NFC wearables, and innovative audience engagement solutions. We work with leading sports organizations, music tours, festivals, corporate brands, and experiential marketing agencies to deliver technology-driven experiences around the world. As our business continues to scale, we are seeking a highly organized, hands-on Warehouse Manager to oversee our daily warehouse operations, inventory, shipping and receiving, quality control, and equipment management. This is a physically demanding, hands-on position requiring someone who is equally comfortable managing warehouse processes, coordinating freight shipments, lifting and moving inventory, and improving operational efficiencies. Position Overview The Warehouse Manager will be responsible for ensuring CrowdSync's warehouse operates efficiently, accurately, and reliably. The role requires a combination of physical warehouse labor, logistics coordination, inventory management, vendor communication, and operational planning. Shipping and receiving are central responsibilities of this position. The ideal candidate will take ownership of daily warehouse activities while developing better systems for inventory tracking, quality control, equipment maintenance, and order fulfillment. We are looking for a proactive, detail-oriented individual who takes pride in organization, accountability, and getting things done. Key Responsabilities Shippping, Receiving, and Freight Logistics Manage and physically execute daily shipping and receiving operations for domestic and international shipments. Pick, pack, label, palletize, and prepare products for shipment to clients, event venues, and partners. Coordinate with freight carriers, LTL brokers, parcel delivery services, and logistics partners to schedule pickups and deliveries. Manage incoming freight, including unloading, inspecting, counting, and documenting shipments. Prepare shipping documentation, bills of lading (BOLs), packing lists, and other required freight paperwork. Track outgoing and incoming shipments to ensure timely delivery and resolve freight-related issues. Coordinate return shipments and process equipment and inventory returning from events. Maintain an organized shipping and receiving area that supports high-volume fulfillment. Inventory Management & Replenishment Maintain accurate inventory records across hardware, LED wristbands, electronic components, packaging supplies, and production equipment. Conduct regular inventory counts, cycle counts, and reconciliations. Establish and maintain minimum inventory thresholds and reorder points to prevent stock shortages. Work directly with manufacturers, suppliers, and vendors to place replenishment orders when inventory reaches established thresholds. Monitor inventory aging, product usage, and stock movement to identify obsolete or slow-moving inventory. Track purchase orders, expected deliveries, and inventory discrepancies. Improve inventory labeling, bin locations, organization, and tracking systems. Hardware and Quality Control Establish, execute, and maintain quality control procedures for incoming and outgoing hardware. Inspect LED wristbands, electronic components, controllers, transmitters, and related event technology for defects or damage. Perform functional testing of hardware to verify operational readiness before shipment. Document defective products, quality issues, and discrepancies. Coordinate with manufacturers and vendors to resolve product defects, replacements, and warranty claims. Maintain accurate QC logs and reporting to ensure product reliability and accountability. Support the implementation of standardized QC checklists and procedures. Warehouse & Supply Chain Management Monitor and replenish packing materials, shipping boxes, labels, pallets, protective materials, and other warehouse supplies. Manage warehouse tools, production machinery, and equipment used for product preparation and fulfillment. Maintain an inventory of production equipment, including equipment age, condition, maintenance requirements, and replacement schedules. Identify aging or inefficient equipment and recommend repairs, upgrades, or replacements. Coordinate purchasing, servicing, and maintenance of warehouse and production equipment. Ensure warehouse equipment is operated safely and properly maintained. Organization and Operational Efficiency Maintain a clean, organized, safe, and efficient warehouse environment. Develop and implement better warehouse layouts, storage systems, labeling processes, and inventory workflows. Identify opportunities to reduce shipping errors, improve fulfillment speed, and minimize unnecessary handling. Create and maintain standard operating procedures (SOPs) for shipping, receiving, inventory, quality control, and equipment management. Lead warehouse improvement projects focused on automation, efficiency, organization, and accountability. Work closely with the Operations and Client Success teams to ensure products are prepared and shipped according to event deadlines. Support warehouse expansion and operational improvements as the company grows. Reporting Requirements: Generate regular reports for management covering inventory levels, shipments, freight costs, QC issues, and equipment status. Track warehouse performance against established operational KPIs. Report inventory shortages, damaged goods, shipping delays, and operational risks. Provide recommendations to management for reducing costs and improving warehouse efficiency. Maintain accurate documentation of purchase orders, freight transactions, equipment maintenance, and inventory movements. Required: 3 years of experience in warehouse operations, shipping and receiving, inventory management, or logistics. Previous experience coordinating freight, LTL shipments, and parcel carriers. Strong understanding of warehouse inventory systems and tracking procedures. Experience physically packing, loading, unloading, and preparing shipments. Ability to perform substantial physical labor throughout the workday, including regularly lifting and moving boxes, products, and equipment. Ability to lift and carry up to 50 lbs, with or without reasonable accommodation. Strong organizational skills and attention to detail. Proficiency in Microsoft Excel, Google Sheets, and inventory tracking software. Experience working with suppliers, vendors, and purchasing processes. Ability to manage multiple priorities and work under tight shipping deadlines. A hands-on, team-oriented attitude and willingness to perform all necessary warehouse tasks. Responsibilities regularly include: Standing, walking, bending, lifting, and moving products throughout the workday. Loading and unloading deliveries, pallets, and freight shipments. Packing and preparing high-volume orders. Moving and organizing inventory and warehouse equipment. Operating warehouse tools and material-handling equipment when properly trained and authorized. Working in a fast-paced environment with changing shipment volumes and event deadlines. KPI's: Performance will be evaluated against measurable operational objectives, including: Shipping Accuracy: Percentage of orders shipped correctly, completely, and on schedule. Inventory Accuracy: Maintaining accurate inventory counts and minimizing discrepancies. On-Time Fulfillment: Meeting shipping deadlines and client event requirements. Quality Control: Ensuring hardware is tested, inspected, and properly documented before shipment. Inventory Availability: Maintaining minimum stock thresholds and avoiding preventable shortages. Freight & Shipping Efficiency: Reducing shipping costs, errors, damages, and unnecessary expenses. Warehouse Organization: Maintaining a safe, clean, and organized working environment. Operational Improvements: Implementing measurable improvements to warehouse processes, tracking, and efficiency. Who we're looking for: Hands-On: Willing and able to do the physical work, not just oversee it. Accountable: Takes ownership of warehouse operations and follows through on responsibilities. Organized: Maintains accurate records, orderly inventory, and efficient workflows. Proactive: Identifies issues before they become problems and recommends practical solutions. Resourceful: Finds cost-effective ways to improve shipping, inventory, and warehouse processes. Reliable: Understands the importance of shipping deadlines and operational accuracy. Growth-Oriented: Comfortable helping build the systems and processes needed to scale a growin
