Director of Student Success Services
POSITION OFFERED: Director of Student Success Services EMPLOYMENT DATE: ASAP TERM OF EMPLOYMENT: Renewable, Full-Time, 12-Months JOB DESCRIPTION: Provides strategic leadership for the design, implementation, and continuous improvement of institution-wide student success initiatives that advance persistence, progression, and completion. Leads proactive, data-informed strategies emphasizing early identification of risk, timely intervention, and the expansion of success coaching grounded in learning-centered, strengths-based student development. Collaborates across academic, financial, and student support functions, including the Panther Welcome Center one-stop, to ensure student success services are aligned, coordinated, and responsive to student needs. Leverages multiple technology tools and platforms to support student appointments, early alert, tracking, and coordinated interventions, and works in partnership with Academic Affairs to support and lead advisement initiatives across the campus. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provides vision and leadership for a coordinated student success framework that promotes student engagement, academic progress, and equitable outcomes, ensuring alignment with institutional goals and priorities. Leads the design, implementation, and continuous refinement of a comprehensive success coaching model that addresses transitional, behavioral, and non-academic barriers while complementing academic guidance and advising structures. Oversee the development, implementation, and ongoing improvement of early alert and intervention systems, utilizing multiple student success and administrative tools to provide timely support to students demonstrating risk factors. Provides oversight of entering student advisement, placement, registration, and transition-related processes, including services offered through the Panther Welcome Center one-stop, ensuring students experience a smooth entry and are effectively connected to ongoing success resources. Partners with Academic Affairs to support and lead campus-wide advisement initiatives, fostering a coordinated approach to academic guidance, referrals, and student progress tracking. Designs and implements proactive success initiatives, including credit-threshold interventions and targeted strategies to assist Faculty Advisors and other student support personnel in guiding students toward timely completion. Monitors and reviews early momentum and performance metrics, including gateway course completion, credit accumulation, and retention indicators, to provide leadership, inform strategy, and guide institutional interventions. Develops and oversees training, tools, and resources for advisors, success coaches, staff, and students, promoting consistent practices, shared understanding of processes, and effective referral pathways. Responsible for ensuring student success initiatives are inclusive and equitable, addressing the needs of diverse, underserved, and at-risk student populations to promote access, persistence, and completion. Collaborates across the institution, including academic, financial, and student support functions, to embed student success priorities into institutional policies, programs, and services, ensuring alignment with the College’s strategic plan. Advocates for and implements technology solutions that enhance early alert, student appointments, tracking, communication, and coordinated support, ensuring tools are effectively used to improve student outcomes. Provides oversight and coordination of student-facing services in one-stop contexts, ensuring staff deliver high-quality advisement, coaching, and intervention, modeling best practices, supporting professional development, and using insights to inform continuous improvement of services. Leads the Student Success team, including hiring, supervision, evaluation, and professional development, ensuring efficient use of human resources and fostering a culture of excellence. Oversees budget and resource management, ensuring effective allocation of fiscal and material resources to support student success priorities and operational needs. Engages with internal and external stakeholders, including college and community committees, professional networks, and higher education organizations, to advance student success initiatives, share best practices, and foster collaborative partnerships. MINIMUM QUALIFICATIONS: Master’s degree in Student Affairs, Higher Education, Education, or a closely related field with a minimum of two (2) years of management or supervisory experience in a student-facing functional area or a Bachelor’s degree in a related field with a minimum of five (5) years of progressively responsible experience in student development, academic advising, or student success. DESIRED QUALIFICATIONS: Preferred qualifications include experience with student success initiatives such as advising, retention, and targeted interventions Use of student success technologies, early alert systems, and data-informed decision-making Experience leading organizational or systems-level change in student success, advising, or retention. A demonstrated commitment to equity, inclusion, and supporting diverse student populations including traditional and post-traditional (adult) learners is desired, Strong collaboration, communication, and leadership skills, community college experience Understanding of the diverse academic, socio-economic, cultural, disability, and ethnic backgrounds of college students. EXPECTED HIRING SALARY RANGE: $78,339-$117,507. The starting salary will be commensurate with qualifications and experience. Tompkins Cortland Community College offers a comprehensive benefits package that includes retirement benefits through the New York State pension system or an attractive employer contribution to a SUNY 414 retirement plan. The College also provides competitive health care options, with 80% of the premium covered by the employer, as well as retiree health insurance and generous paid time off, including vacation, sick leave, holidays, and more. In addition, employees may be eligible for tuition assistance and the opportunity to apply for Public Service Loan Forgiveness (PSLF), among other benefits. Please inquire for additional details. Review of applicants is continuous until position is filled. To apply, visit https://www.tompkinscortland.edu/hr/employment-opportunities. Note: Additional application materials will be requested. Tompkins Cortland Community College is situated in the scenic and culturally vibrant Finger Lakes region of upstate New York, strategically positioned near major cities such as Syracuse, Rochester, Ithaca, and Binghamton. The college prides itself on fostering a culturally diverse campus environment, supported by over two decades of robust partnerships with international colleges and universities. This commitment underscores our mission to equip students for engaged citizenship within a global context. Accredited by both the Board of Regents of The State of New York and the Middle States Association of Colleges and Schools, Tompkins Cortland Community College offers a range of associate degrees. These programs are designed to cater to both career-oriented paths and liberal arts/sciences programs of study, providing students with a comprehensive educational foundation. To learn more about the College, visit our website at Tompkins Cortland Community College. Visa sponsorship not available. Women and minorities are strongly encouraged to apply. AA/EOE Human Resources Department | P.O. Box 139, 170 North Street | Dryden, NY 13053-0139 Phone: 607.844.8211 | Fax: 607.844.6551 | tompkinscortland.edu The State University of New York | Tompkins Cortland Community College is an Equal Opportunity Employer
