Luxury Jewelry Sales Associate (Cleveland)
For four generations, IMG Jewelers has helped families throughout Greater Cleveland celebrate life’s most meaningful moments with exceptional jewelry, trusted expertise, and personalized service. Located in Lyndhurst, Ohio, IMG Jewelers is a luxury jewelry retailer offering fine jewelry, diamonds, bridal pieces, luxury timepieces, custom jewelry design, and professional repair services. Our business is built on craftsmanship, style, lasting value, and “Generational Gems”—treasured pieces that carry memories and become part of a family’s legacy. Our team works in an upscale showroom environment and is committed to providing knowledgeable guidance, genuine care, and an exceptional experience for every client. Role Description IMG Jewelers is seeking personable, motivated, and service-focused Luxury Jewelry Consultants for both full-time and part-time, on-site positions at our Lyndhurst showroom. In this role, you will welcome clients, learn about their needs, and provide knowledgeable guidance on fine jewelry, diamonds, custom pieces, rings, necklaces, bracelets, watches, and meaningful gifts. You will help clients celebrate milestones and special occasions while developing lasting relationships built on trust. Daily responsibilities include presenting merchandise, explaining product features and benefits, processing sales transactions, assisting with special orders, and accurately taking in jewelry for repairs. You will also help maintain beautiful displays, support inventory procedures, follow up with clients, and contribute to a polished and professional showroom environment. Responsibilities Welcome clients and create a warm, attentive, and professional luxury experience Listen carefully to each client’s needs, preferences, occasion, and budget Guide clients through selections of things from; fine jewelry, diamonds, gemstones, bridal pieces, custom designs and repairs. Present merchandise and explain its craftsmanship, materials, features, benefits, care, and lasting value. Accurately accept and document jewelry repairs, including the condition of each item and the client’s requested service Assist with custom-design inquiries, special orders, and product sourcing working closely with our in house gemologist. Process sales transactions accurately and handle valuable merchandise responsibly. Maintain organized customer, sales, repair, and special-order records. Build long-term client relationships through personalized service and thoughtful follow-up. Support inventory checks and loss-prevention procedures. Keep showcases and displays clean, secure, organized, and visually appealing. Contribute to reaching store goals. Collaborate with colleagues to maintain a positive and professional store environment. Qualifications Strong communication and active-listening skills. A genuine commitment to customer service and client satisfaction. Ability to create a welcoming and professional experience that reflects a luxury brand. Strong relationship-building and retail sales skills combined with product knowledge. Excellent attention to detail, organization, and follow-through. Integrity and discretion when handling valuable merchandise, customer information, and payment details. Ensuring store security protocol is followed. Professional appearance, positive attitude, and dependable work ethic. Ability and willingness to learn about diamonds, gemstones, metals, watches, custom jewelry, and repair services. Previous experience in jewelry, luxury retail, fashion, hospitality, or consultative sales is preferred but not required. High school diploma or equivalent required. Additional education or training in sales, merchandising, diamonds, watches, or gemology is a plus. Ability to stand for extended periods and work weekends, holidays, and special events as needed. Ability to collaborate effectively with team members. Position Details Employment Type: Full-time and part-time Location: On-site in Lyndhurst, Ohio Schedule: Weekday and weekend availability may be required Join IMG Jewelers If you are passionate about fine jewelry, meaningful client relationships, and creating memorable luxury experiences, we would love to meet you. Join IMG Jewelers and become part of four generations of trust, craftsmanship, and service. IMG Jewelers is an equal opportunity employer.
