IT Training Program Manager
The IT Training Program Manager performs both a strategic leadership and tactical delivery role responsible for the design, development, and implementation of IT training initiatives that enhance the technology skillsets of the Associates at GSOC, GTC, and OPC as well as the skillsets of the Shared Services IT department itself. The primary function of this position is the development of the overall IT training program, ensuring that Associates are proficient in the technology necessary for their job roles and have access to relevant technology training to streamline their experience with IT systems and applications. This includes not only developing the curriculum but also delivering some training sessions. With this role engaging frequently with the broad user population, this position also oversees the user experience program, gathering feedback to continually improve the technology platforms' effectiveness and direction. In addition, the IT Training Program Manager plays a crucial role in enhancing the IT department's capabilities, responsible for establishing a high-level training strategy to ensure that Shared Services IT staff are prepared to effectively support current and future IT systems and applications. The IT Program Manager collaborates with Shared Services IT department managers to identify to develop IT training curriculum for department staff, tracking and monitoring the completion of this training by Shared Services IT Associates. This position is accountable for the timely completion of high-quality products. Complies with all applicable laws, regulations, industry standards, corporate policies, guidelines and procedures, including but not limited to, SOX, RUS, OSHA, NERC, FERC and ITS requirements. Promotes an environment of compliance and continuous improvement to meet the Corporation's goals and objectives. Job Duties: Develops the technology training strategy for the organization, ensuring staff are equipped with the capabilities necessary to effectively use technology effectively to enhance their job roles. Develop, implement, and manage a comprehensive IT training program for OPC, GTC, and GSOC users. This involves curriculum design, creating engaging training materials, and delivering some of the training sessions. Provides the vision for design, preparation, and delivery of training courses for the continuous development of Shared Services IT staff. Develop and manage the IT department's training curriculum. This includes working with Shared Services IT's department managers to identify training needs, design tailored training programs, track, monitor, and report on the completion of this training. Manage the user experience program, establishing user groups for gathering feedback on the effectiveness and direction of technology platforms. Collaborate with Learning Management System (LMS) administrators to track, measure, and report on training progress across the organization. Identify, evaluate and negotiate with potential instructors or vendors for supplemental contract training services or strategic partnerships. Lead, facilitate or participate in Lessons Learned activities to ensure training reflects any changes or corrective actions identified, delivering any interim training as needed. Stay informed about new educational trends and incorporate relevant strategies into the training program. Required Qualifications: Education: Bachelor Degree in Computer Science, Business Administration, IT, Engineering, Science, Education, or related field. Experience: 11 years' experience with increasing responsibilities in the area of Technical Training, Training Programs, Teaching, Software Support, IT Infrastructure, Cloud infrastructure, Virtualization, Business Analyst, IT, or Technology. Equivalent Experience: Associate's Degree in Computer Science, Business Administration, IT, Engineering, or related field with at least 15 years of experience with increasing responsibilities in the experience areas defined above. Specialized Skills: Strong verbal and written communication skills, excellent organization and time management skills, analytical and creative problem-solving skills, ability to establish and maintain effective working relationships as necessitated by the work. Unusual Hours: Yes, provides emergency coverage for technology issues. Responsive to after-hours calls, texts, messages, emails, etc. relating to technology and business emergencies. Georgia System Operations Corporation is an Equal Employment Opportunity Employer, including veterans and disabled. We are a drug-free workplace. All applicants are subject to substance abuse testing.
