State Tested Nursing Assistant (STNA)

Step Into a Role Where You Make a Difference! Now Hiring: State Tested Nursing Assistant (STNA) Franciscan Care Center – Toledo, Ohio Join Franciscan Care Center, where compassionate care is guided by our core values of Compassion, Excellence, Inclusion, Integrity, and Collaboration. Be part of a supportive, mission-driven team that values your skills and dedication while making a meaningful impact on residents’ lives every day. Why Join Us? Competitive Pay: Up to $21/hour, based on experience Flexible Scheduling: Full-Time and Part-Time opportunities Shifts Available: Day Shift (1st): 7:00 AM – 3:30 PM Evening Shift (2nd): 3:00 PM – 11:30 PM Night Shift (3rd): 11:00 PM – 7:30 AM Comprehensive Benefits: Medical, Dental, and Vision Insurance (Full-Time) Employer-funded HSA and 401(k) with generous contributions Tuition Reimbursement Paid Time Off (PTO) with cash-out options Company-Paid Life and Disability Insurance Employee Assistance Program (EAP) Annual merit-based salary increases Your Role as an STNA Assist residents with daily living needs, including hygiene, mobility, and nutrition Promote dignity, independence, and comfort Support individualized care plans and collaborate with the healthcare team Accurately document care provided What You’ll Bring Valid STNA license in Ohio Long-term care experience is a plus but not required Join Franciscan Care Center in Toledo and be part of a mission-driven team where your compassion, skills, and dedication truly make a difference. Apply today!

Bus Operator (FT) Trainee

Hampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to become part of a committed team providing excellent and effective public transportation to the Hampton Roads region. We offer unmatched benefits and competitive wages in a stimulating and rewarding environment. Are you looking for an exciting new career? Come join our team! We offer excellent benefits including medical, dental, vision, and a pension. Hourly Wage: $22.00 Responsible for operating Agency revenue service vehicles safely to include 29 to 40 ft buses used in public transportation in the cities of Chesapeake, Hampton, Newport News, Norfolk, Portsmouth and Virginia Beach. Assumes responsibility for the safety of Agency customers and equipment; performs routine vehicle inspections to ensure proper operations. Communicates appropriate information to customers, Supervisors and other designated to receive such information. Answers inquiries from customers and others. Follows Agency transportation guidelines, operating rules and procedures. Responsible for collecting fares, overseeing the safety of passengers, resolving problems, providing good customer relations and maintaining public trust. Arrives on-time and works independently with minimal supervision, however, work performance is carefully and frequently evaluated by supervisor through monitoring of bus schedule adherence, driving record, and the courteous treatment of the public. Essential Job Functions: (Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.) Operates a transit vehicle to pick up, transport and discharge passengers while adhering to transit vehicle route schedule and maintaining a pleasant and courteous manner. Operates any one of the five models of buses varying in size from 29 to 40 ft. Performs HRT pre-trip inspection of transit bus for mechanical problems prior to beginning scheduled run. This includes conducting an external/internal visual inspection of the transit bus and pre-testing all necessary equipment, operating/safety devices, and transit bus controls for use while in service. Also conducts an internal visual inspection at the end of revenue service to collect and turn-in lost items. Complete familiarization with system and safety features; geography and roadways of an assigned route and of the entire service area; traffic rules, regulations and laws, transfer points and fare structures. Refers to time schedules and instructions for pull-outs, line service, pull-ins, and off-route trips. Provides information on bus services to passengers which include bus schedules, routes and fare information. Receives and transmits two-way radio messages involving accidents, incidents, emergencies, criminal activities, or other authorized HRT business utilizing judgment and discretion to ensure customer and individual safety. Maintains radio contact with CENTRAL Communication to report transit vehicle breakdown, accidents, interruptions in service, or other vital information to maintain efficient transit operations. Writes reports and completes forms as required, may prepare detailed written reports concerning accidents incidents, breakdowns and mechanical defects, as required at the end of their shift. Adheres to safety rules, regulations, and Standard Operating Procedures (SOP) to ensure the well being of Hampton Roads Transit customers and employees. Operates a passenger bus safely and effectively in accordance with the Virginia Code and local traffic regulations. Maintains scheduled time over assigned route. Ensures safe operation of HRT vehicles under adverse conditions. Performs vehicle operations at varying hours of day and night. Will work outside regular business hours as required by the Labor Agreement and by the selection of posted runs. Collects proper fares from boarding passengers. Operates a wheelchair lift, secures passengers wheelchair and assists passengers with disabilities in boarding, riding and alighting in a safe manner which may include pushing a manual wheelchair up a particularly steep ramp. Responsible for maintaining a general awareness of HRT’s EMS. Responsible for handling all related job responsibilities in accordance to HRT’s Environmental Policy, relevant EMS Standard Operating Procedures, and Emergency Management Plan. All other duties as assigned. Required Knowledge, Abilities and Skills essential to Job Functions: Ability to comprehend and operate bus on all streets in Chesapeake, Hampton, Newport News, Norfolk, Portsmouth and Virginia Beach. Ability to operate vehicle under safest possible conditions. Ability to establish and maintain good public relations and effective working relationships with others. Ability to successfully complete the Bus Operator Training Program, which includes achieving the required minimum scores on all written and driving tests and evaluations. Ability to read, write and speak English. History of satisfactory attendance, which includes the ability to report to work in a punctual manner. Ability to read and understand maps and time tables, which includes determining directions and following a mapped-out route. Ability to use prudent judgment and common sense in making quick, safe decisions with minimal supervision and adapt to constantly changing operating environments. Ability to effectively communicate, both orally and in writing, while interacting with customers and HRT staff in a courteous, professional manner. This includes providing good customer service by attending to the needs of a diverse customer base in a sensitive manner. Ability to work and maintain professional composure while under stress and pressure. Must have a working knowledge of relevant equipment, policies, procedures, and strategies to promote effective security operations for the protection of people, data, property and the organization. Extensive knowledge of defensive driving techniques, safety guidelines; customer service procedures and Standard Operating Procedures relevant to your position. Social perceptiveness skill. This includes being aware of others’ reactions and understanding why they react as they do. Ability to see details from a distance, make sound judgment on objects that are closer or farther away from the vehicle ensuring the proper distance is maintained. Ability to recognize when something is going wrong and quickly respond to situations which may jeopardize the safety of customers. Must be able to listen, understand and carry out the information, ideas, and direction presented verbally, or electronically by CENTRAL Dispatch and or a street supervisor. A high degree of maturity, courtesy, memory, and concentration is needed to perform duties. Required Software Knowledge and Skills essential to Job Functions: Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential. Basic problem solving skills associated with software applications used is expected. Software usage relevant to job duties will be evaluated. Software applications: Basic computer systems for the acquisition of forms/reports in the operation of scheduled routes Training and/or Education: High School graduate and/or equivalent GED Required Experience: Two years public driving experience or five years of related work experience. One year of customer service experience Licenses or Certificates: Must have CDL Class B license and/or CDL permit and the ability to acquire within sixty (60) days of employment a valid Virginia CDL Class B license with air brake and passenger endorsements. Special Requirements: This position is classified as essential personnel. Ability to pass DOT physical examination Must be able successfully complete Hampton Roads Transit’s bus operations training program. Must successfully pass a job-related agility assessment. Must be able to pass federal government background screening process for local military installation access. FLSA Status: Non-Exempt Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include, but are not limited to the following: Climb and descend bus steps Climb up and down the stairwell Ability to walk approximately ¼ mile in all weather Ability to bend at the knees or squat to perform various pre-trip requirements Must be able to lift up to 50 lbs Ability to kneel, bend and squat at wheelchair securement positions Excellent night vision is required. Unusual Demands: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Must be able to work flexible hours on various days of the week. This includes weekends; evenings and holidays, and to be available for work on short notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves meeting multiple demands on a timely basis. Duties may require some overtime. Hampton Roads Transit is an EOE. Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at:Phone: 757-222-6000 Email: [email protected] compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job related disability, or any other protected group status.

Electrician (ISTB)- Polytechnic campus

Arizona State University Electrician (ISTB)- Polytechnic campus Campus: Polytechnic JR107777 End Date: January 29, 2026 Apply before 11:59 PM Arizona time the day before the posted End Date. Minimum Qualifications: High School Diploma and two-years (2) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved. Job Description: Facilities Development and Management (FDM) at Arizona State University seeks an Electrician be a part of a facilities maintenance team at the Polytechnic campus, with primary duties within newly constructed research buildings. This role operates within zoned maintenance teams, supports complex lab and research operations, and ensures high-performance building systems function optimally for ASU’s Knowledge Enterprise and the broader campus community. The ideal candidate will demonstrate strong technical skills, collaborative experience in research-intensive environments, and a proactive approach to problem-solving solving in research-intensive environments that rely on cutting-edge technology with global impact. Are you An experienced Electrician that can support cutting-edge academic research and the labs that support them, including a brand-new, 177,000 square foot facility that supports over 50 faculty and more than 3,000 students specializing in: Additive manufacturing Robotics for smart manufacturing and industry automation Cyber manufacturing and operations research Semiconductor manufacturing Energy sector manufacturing systems Someone who wants to directly support academic research and laboratory facilities that host diverse technologies including both wet and dry labs and a Class 10,000 cleanroom that contributes to ASU’s 1 ranking for innovation 10 tears in a row? Passionate about setting conditions for our students, researchers, faculty, and staff to thrive as they change the world in the areas of Cyber, Energy Sector, Semiconductor Technology, Additive Manufacturing, and Robotics? Essential Duties: Read blueprints and schematics. Install circuits and sub-distribution from 120-600 volts. Install conduit, wire mold and cable raceways. Perform general electrical repairs. Repair and maintain conventional and addressable fire alarm systems. Use hand tools (e.g. wire cutters, screw drivers, pliers, hammers, wrenches, sockets) and power tools (e.g. drills, reciprocating saws, hydraulic hole punches, hydraulic and electric conduit benders, cable pullers, voltage, amperage and cable testing meters). Troubleshoot of emergency electrical systems (up to 600V) generators and automatic transfer switches. Install, troubleshoot and repair of 277v-480v systems and equipment. Communicate effectively both verbally and in writing. Days and Schedule: 6:30am- 3:00pm Salary Range: $25.30 per hour, commensurate with experience and education. ASU offers a comprehensive benefits package with the State of Arizona. Desired Qualifications: Evidence of working within research laboratory, clean room, high bay, administrative and office spaces. Higher education work setting Experience in: Experience in electrical systems up to and including 480 volt 3-Phase systems. Commercial/industrial electrical field Medium voltage (e.g. up to 12,460 volts) Troubleshooting of emergency electrical systems (up to 600v) Demonstrated knowledge of: Work order systems to include WebTMA (or similar) Facilities management principles and techniques Customer Service Microsoft Office (e.g., Word, Excel, Outlook) Working Environment: Activities are performed in a variety of internal and external settings. Utilize power tools (e.g. drills, generators, saws, lifts, vacuum equipment). Climb ladders, ladder wells, and stairs. Work off ladders using hand tools and power tools to include working off lift platforms and boom trucks at heights above six feet. Use lifting, moving, and rigging equipment to safely move, transfer, or relocate heavy equipment. Work in adverse working conditions such as confined spaces (e.g. tunnels, man holes, vaults), dirty areas, low lighting, and extreme temperatures. Stoop, bend, and reach. Walk throughout campus/various research buildings. Lift up to 75 pounds. Ability to push and/or pull weight loaded maintenance cart. May drive University vehicles. May be exposed to hazardous and dangerous materials, tools, and equipment which will require safety precautions and/or specific process to be followed, and may include the use of Personal Protection Equipment (PPE) (e.g. safety glasses, hearing protection, negative pressure and positive pressure respirator). Use of PPE may require medical clearance prior to use. May also perform some activities in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse. Effectively respond to emergency situations. Clearly communicate to perform essential functions. What’s in it for you? ASU offers unmatched benefits and opportunities for career growth. ASU offers the following: Flexible work schedules 22 days of accrued vacation leave, 12 days of accrued sick leave and 10 paid holidays annually for all staff. Tuition Reduction Program for staff members, their spouses, and dependents, available on day one. For more information visit https://cfo.asu.edu/reduced-tuition 12 weeks of paid parental leave following the birth or adoption of a child Affordable benefits package including dental, vision, and life insurance benefits. More information available at https://cfo.asu.edu/benefits Retirement program designed to promote long-term savings and provide income upon retirement which includes Arizona State Retirement System (ASRS) Paid time for volunteer and professional development Wellness program for preventative health education and screenings Disability and leave program for income protection Free and confidential Employee Assistance services, helping to manage personal difficulties or life challenges ASU Discounts to sports/events along with discounts with ASU partnerships ASU Facilities Development and Management (FDM) maintains and services all university-owned property, and develops and constructs innovative and sustainable facilities. FDM’s vision is to contribute to and guarantee the success of the university’s mission by creating and caring for the ASU campus and environment. We provide quality customer service, effectively steward our resources, and meet the needs of the university through creative and collaborative efforts. Facilities Development and Management at ASU employment requires current eligibility to legally work in the United States. Facilities Development and Management will not be a sponsor for this position. This position is located on the ASU Polytechnic Campus in Mesa, AZ. This position requires that you must possess a valid Arizona driver's license (minimum of Class D) upon employment and maintain throughout employment. Post-offer of employment, selected candidate must possess an acceptable driving record which is 5 or fewer points in the most recent 39 month period from date of hire. Must pass pre-employment physical examination post offer of employment to include, asbestos worker clearance, respiratory clearance questionnaire and respiratory fit test. This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of all background, including fingerprint checks. This position may be called in for emergency response assistance including nights, weekends, and holidays. Driving Requirement: This position may require driving. Employee must possess a valid US Driver’s license of the appropriate class and required endorsements throughout employment. Location: Campus: Polytechnic Funding: No Federal Funding Instructions to Apply: Current Employees and Students should apply directly within Workday using the Jobs Hub. Use this link and log in using SSO: https://www.myworkday.com/asu/d/inst/1$9925/9925$15839.htmld To be considered, your application must include all of the following attachments: Cover letter Resume/CV Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission. Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests. ASU Statement: Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe. ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law. Notice of Availability of the ASU Annual Security and Fire Safety Report: In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456. Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources. Employment Verification Statement: ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications. Background Check Statement: ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check. Fingerprint Check Statement: This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check. To view full description or to apply please click this link: https://asu.wd1.myworkdayjobs.com/en-US/ASUStaffCareers/details/ElectricianISTBPolytechnic-campus_JR107777?q=jr107777

Project Manager (Facade/Curtainwall)

Project Manager (Facade/Curtainwall) - Canton, OH - JOB 25-01682 Salary: $60K - $80K Permanent Position with Benefits Local manufacturing company involved in the development and application of advanced facade technology. Our work shapes the appearance of cities and provides comfort and protection to countless people. Building these monumental works requires a team of dedicated and committed people to be successful. Candidate must be able to attend design-assist meetings and collaborate with architects, owners, and construction management teams. Responsibilities: Collaborate effectively with team members, clients, architects & engineers within Traditional Project Delivery Methods, Design Assist, and Integrated Project Delivery arena to create constructible envelope designs that meet project expectations. Attend required meetings and conference calls as the main point of contact during design-assist. Work with vendors and design team to develop systems most appropriate to meet architects design intent and performance specification Assist with developing, managing, and executing project scope within budget. Manage project documents including submittals, cost tracking, and closeouts. Communicate effectively with subcontractors, vendors, suppliers, manufacturers, and project partners to ensure efficient performance and on-time project delivery. Skills: Proficient with the following Software: Microsoft Office (Word, Excel, etc.) AutoCAD Adobe Suite/Acrobat and/or Bluebeam Revu Autodesk Revit Scheduling Software (Gantt, Primavera) Candidates are required to pass a Criminal Background Check and a 10 Panel Drug Screen. Only U.S. Citizens or persons with a Green Card work permit may apply. Due to the large amount of resumes we expect to receive only the most qualified candidates will be contacted. We will retain all other resumes for any future job considerations. Integrity Technical Services, Inc. 14 Whitehall Drive Suite 102 Akron, Ohio 44278 Toll Free: 1-888-262-3226 Akron: 330-633-6500 Cleveland: 440-257-3232 Website: www.integrityjobs.com (To view all of our open positions please visit our website) Integrity Technical Services, Inc. does not charge a fee for finding anyone a job. Integrity Technical Services is an Equal Opportunity Employer.

Plastic Injection Mold Maker

Plastic Injection Mold Maker - Mentor, Ohio - JOB 26-00017 Pay Range: $30.00 - $50.00/HR Permanent Position with Benefits. Mentor, Ohio area is seeking to hire an experienced plastics injection Mold Maker to build, troubleshoot and repair plastics injection molds. REQUIREMENTS High School Graduate (trade school or post-secondary education is a plus) Exception skills & experience in mold assembly, grinding & polishing Ability & experience using manual & CNC Mills is preferred Preferred skills / experience operating CNC EDM & Wire EDM (Electrical discharge machining, also known as spark machining, spark eroding, die sinking, wire burning or wire erosion, is a metal fabrication process whereby a desired shape is obtained by using electrical discharges.) Computer literate Microsoft Office SolidWorks CAD skills are a plus Candidates are required to pass a Criminal Background Check and a 10 Panel Drug Screen. Only U.S. Citizens or persons with a Green Card work permit may apply. Due to the large amount of resumes we expect to receive only the most qualified candidates will be contacted. We will retain all other resumes for any future job considerations. Integrity Technical Services, Inc. 14 Whitehall Drive Suite 102 Akron, Ohio 44278 Toll Free: 1-888-262-3226 Akron: 330-633-6500 Cleveland: 440-257-3232 Website: www.integrityjobs.com(To view all of our open positions please visit our website) Integrity Technical Services, Inc. does not charge a fee for finding anyone a job. Integrity Technical Services is an Equal Opportunity Employer.

Program Manager II

$102K-110K/year bonus SUMMARY: The Program Manager is responsible for directing the overall activities of assigned programs throughout their lifecycle as required to meet the contract's cost, schedule, and performance constraints in accordance with the latest Program Lifecycle Management (PLM) process. The Program Manager will direct resources to support marketing proposals and new program introduction with a focus on delivering products that meet requirements on schedule at quality, and within budget. Provides program management for products in after-market and provides quick resolution of in-service problems. Overall objectives are to meet or exceed our customer’s expectations in terms of program quality, cost, and delivery. RESPONSIBILITIES: Supports marketing new business activities by providing the program management section of proposals. After contract award, coordinates and works with marketing to develop plans and set strategy for achieving follow-on business. Acts as the company representative and prime customer contact for all assigned programs. Identifies and secures program team members in agreement with Division and Functional Heads. Responsible for all facets of assigned programs, working within management's objectives, goals, and funding requirements. Incumbent produces and manages the Program Management Plan, ensuring all aspects of the program, including Technical, Commercial, and Supply Chain activities, are integrated into a Master Program Schedule. Maintains a risk management system where risks and issues are identified, prioritized, and mitigation plans and recovery strategies are defined and actioned. Allocates and controls funds and prepares reports to monitor actual versus budgeted costs. Progress on program status and performance is constantly monitored through review meetings, reports, and presentations to management and customers. Participates in the resolution of technical and commercial in-service issues, especially those related to Customer Interaction and relationships. Carries out special duties as assigned. QUALIFICATIONS: Education: Bachelor’s Degree is required (preferred in engineering or other technical field) PMP certification required, typically within 6 months of assignment; advanced degree (MS/MBA) and additional certifications (e.g. PgMP, PMI-RMP) preferred. Years Experience: Minimum 7 years of relevant experience - must have recent experience in a manufacturing environment The position is both administrative and technical in nature. Experience in project engineering, manufacturing and scheduling is desirable. Demonstrated ability to manage multiple activities and projects. Effective motivator and communicator. Excellent written and verbal communication skills. Strong PC skills, including MS Project and SAP. Ability to travel.

Financial Service Trainee in Elgin, IL - Customer Service

Customer Service - Financial Service Representative – Full-Time Schedules – Evenings and Saturday or Sunday Required! Shift Differentials of $2-$5 an hour! BILINGUAL (SPANISH) SHIFT DIFFERENTIAL OF $1.00/AN HOUR FOR THOSE THAT QUALIFY EARN INCENTIVES FOR ELIGIBLE BILINGUAL INTERACTIONS. Must be able to commute to LSI location for in-office training - Elgin, IL. Paid training, No Experience Required! Class starts 2/24/2026! Customer Service - Financial Service Representative – Full-Time Schedules – Evenings and Saturday or Sunday Required! Compensation: $17.00 an hour, plus (evening, weekend, holiday) Shift Differentials of $2-$5 an hour! Bilingual (Spanish) Shift Differential of $1.00/an hour for those that qualify. Hours: Our contact center is open 24 hours a day 7 days a week - more hours to serve our client's needs creates a variety of schedule options for our staff based on our business needs. DESCRIPTION In this exciting, fast-paced position, you will be responsible for providing remarkable customer service on behalf of Credit Unions/Banks nationwide by handling primarily inbound calls, as well as occasionally returning messages left by members/customers requesting a call back. Summary: Service banking transactions on behalf of a credit union or bank by accessing sensitive information and completing the transaction in the various computer platforms. You will be responsible for protecting the account by ID verifying every caller (fraud prevention) along with answering and resolving a lengthy list of banking inquiries (not all inclusive): view and reconcile account and loan related inquiries, online banking issues, transfer funds, reorder checks, use third party platforms to resolve various issues (unblock debit cards, submit loan payments), view and explain why funds are on hold, and provide loan and deposit rates. A Financial Service Representative answers back-to-back calls and typically handles 10-12 calls per hour. You will also provide Product and Service Education to members/customers, as it relates to our Clients and have the opportunity to learn additional skills by cross-training within or outside of your department based on performance and/or business need. Competencies: Language Skills: Ability to read, write, and comprehend complex instructions while clearly and professionally communicating in an accurate and timely manner. Mathematical Skills: Ability to accurately add, subtract, divide, and multiply to provide callers with accurate account data. Computer Skills: Type approximately 40 net words per minute and have the ability to troubleshoot basic computer issues. Physical Demands/Work Environment: While multi-tasking (reading, typing, and listening) the employee is regularly required to sit for an extended time, use a keyboard, and talk to callers via a hands-free headset. The noise level in the contact center is usually moderate, but at times there could be 100 employees on interactions. If working remotely, the noise level is minimal. Essential Job Functions/Qualifications Experience with general banking knowledge/terminology and banking platforms (mobile, online banking) preferred Proficient typing, listening, computer, and reading skills Exceptional attendance record - ability to work scheduled days/evenings, Saturday or Sunday and some Holidays Quickly and efficiently navigate through several computer programs simultaneously while accurately documenting interaction details Excellent problem-solving skills with the ability to multi-task Ability to communicate clearly and professionally while effectively handling and diffusing challenging situations based on reason for call and temperament of the caller Ability to manage and control emotions and stress while maintaining excellent customer service on all interactions Professional and upbeat attitude that thrives in a fast-paced environment Desire and ability to provide excellent customer service on every interaction Ability to meet the following metrics (not all inclusive): Monthly average talk time 7 minutes or less, Monthly average less than 12 minutes on chats, 98.5% or higher in-production status’s, Monthly average wrap up time 40 seconds or less, and Monthly average Quality Review score 85% or higher Work From Home: Work-from-home eligibility is not guaranteed and will be based on performance and schedule adherence. Candidates must be prepared to work onsite as required. EDUCATION High school/GED or better (minimum) OUR BENEFITS INCLUDE: Paid Training Shift Differentials ($2-$5 an hour) for hours worked in the evenings, weekends and observed holidays Spanish Bilingual Differential Incentives for Eligible Bilingual Interactions Relaxed dress environment Generous Paid Time Off – rest and relaxation! Year-round employee appreciation events and online recognition award program – you are awesome! Free Coffee at all LSI facility locations Medical, Dental and Vision Insurance for Full and Part-time employees (30 hrs/wk) Life and Disability Insurance Pet Insurance Paid Volunteer Time Off – give back to your community! Educational Assistance and Employee-Assistance-Program 401k match Growth opportunities – 90% of leadership positions are filled from within! Apply ONLINE atwww.myLSIcareers.com! Applicants, as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants, as well as employees are encouraged to contact the Human Resources Department to initiate the interactive process if a reasonable accommodation is needed to perform the essential job functions of the position. Accommodation Requests will be reviewed and approved or declined on a case-by-case basis.