Lead Technical Program Manager
Our Purpose Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead Technical Program Manager Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview The AI & Decision Product Enablement Management Platform (DMP) team is seeking a Lead Technical Program Manager—an energetic, passionate leader eager to join a rapidly growing technology organization dedicated to delivering high quality, scalable products that combat payments fraud worldwide. This role centers on a high throughput, real time decisioning platform that uses advanced business rules and adaptive AI models to safeguard Mastercard’s transaction from fraudulent activity. Capable of processing up to a billion transactions in a single day, the DMP platform ranks among the highest volume technology systems in the industry—handling nearly twice as many daily events as the total number of tweets worldwide. The ideal candidate is a technically savvy, results driven program leader who thrives in fast paced, high scale environments. They communicate clearly, build strong cross functional partnerships, and bring the strategic mindset needed to drive complex AI powered decisioning initiatives that protect the global payments ecosystem. Role • Drive large scale, cross train projects spanning multiple scrum teams and product areas. • Lead end to end program execution, including planning, dependency alignment, risk mitigation, and stakeholder communication. • Serve as Release Train Engineer (RTE), facilitating PI planning and all major Agile release ceremonies. • Track and report program health, delivery progress, and key metrics, providing insights and lessons learned. • Coordinate full release lifecycle activities—from business requirement intake through deployment and operational readiness. • Remove delivery blockers, align dependent teams, and ensure adherence to aggressive release schedules. • Partner with engineering, product, DevOps, and support teams to ensure quality gates, operational handoffs, and readiness criteria are met. • Maintain program alignment with organizational objectives through proactive monitoring of metrics and continuous improvement. • Use BI tools and Copilot to create reports and status updates. • Mentor team members All About You • Demonstrated success delivering complex, high impact initiatives within large scale, highly integrated technology ecosystems. • Exceptional written and verbal communication skills, with the ability to distill complex concepts into clear, actionable messaging for diverse audiences. • Proven ability to influence decisions through data, leveraging metrics, KPIs, and analytical insights to drive alignment and outcomes. • Strong command of Agile methodologies, with deep experience in SAFe, iterative delivery practices, and the full SDLC. • Extensive background in technical program and project management, with a track record of leading cross functional engineering and product teams. • Skilled at navigating ambiguity, resolving conflicts, and driving clarity across multiple stakeholders and organizational layers. • Adept at identifying risks early, implementing mitigation strategies, and ensuring consistent delivery against aggressive timelines. • Highly organized, detail oriented, and committed to operational excellence and continuous improvement. AI2 LI-FT1 Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges O'Fallon, Missouri: $122,000 - $207,000 USD
