Infusion Coordinator

RTD Talent Solutions is currently representing a medical group based out of Miami, FL that is seeking an Infusion Coordinator to join their team. Our client is comprised of board-certified physicians with that provide their patients with the highest level of treatment, analytical, and preventative care. This is a permanent, full-time, on-site role with excellent compensation and benefits plan. This role would be based out of their Coral Gables office. As the Infusion Coordinator , you would be responsible for supporting the daily operations of a growing infusion program by managing patient intake, insurance authorizations, scheduling, and biologic medication procurement. This role serves as the primary liaison between patients, providers, pharmacy partners, and payers to ensure seamless coordination of infusion services. The position requires strong knowledge of Buy & Bill workflows, specialty medication purchasing, and prior authorization processes to optimize patient access and operational efficiency. · Coordinate patient referrals, intake, and scheduling for infusion services. · Verify insurance coverage and secure prior authorizations for biologic therapies. · Procure and manage biologic medications under Buy & Bill protocols. · Serve as the main point of contact between patients, providers, pharmacies, and infusion staff. · Maintain accurate EMR documentation while tracking authorizations, inventory, and medication availability.

Tier 1 Technical Support Specialist

About Us: Kloud9 IT is a leading provider of comprehensive IT solutions for businesses seeking secure, reliable, and scalable technology services. With a commitment to exceptional client satisfaction, we provide managed IT, cloud solutions, cybersecurity, and network management to a wide range of clients. Position Overview: The Tier 1 Technical Support Specialist provides first-level support to customers or internal users by troubleshooting, diagnosing, and resolving technical issues. As the front line of support, the Tier 1 Specialist is responsible for handling basic technical queries, escalating more complex problems, and ensuring a positive support experience for end-users. This role requires excellent communication skills, a strong technical foundation, and the ability to solve problems efficiently. Key Responsibilities: Technical Support: Serve as the first point of contact for customers or internal users experiencing technical issues. Provide support via phone, email, chat, or ticketing systems. Diagnose, troubleshoot, and resolve hardware, software, and network-related issues. Assist with common IT requests such as password resets, software installations, and basic network troubleshooting. Incident and Ticket Management: Log, track, and update support tickets in the ticketing system. Ensure all tickets are resolved within the established service-level agreements (SLAs). Escalate unresolved or more complex issues to Tier 2 or Tier 3 support teams. Communication and User Guidance: Communicate effectively with users to understand and resolve their technical issues. Provide clear and simple instructions to non-technical users to resolve common IT problems. Keep users informed of ticket progress, issue resolution timelines, and any necessary follow-up actions. Documentation: Document troubleshooting steps, solutions, and technical processes in the knowledge base. Update and maintain technical support documentation to improve service efficiency. Basic Maintenance and IT Tasks: Perform basic system administration tasks such as account provisioning, configuration changes, and system updates. Support basic network operations, including printer setups, peripheral troubleshooting, and device connectivity issues. Collaboration and Team Support: Work closely with other support teams to ensure issues are addressed quickly and efficiently. Participate in team meetings, knowledge-sharing sessions, and training as needed. Required Skills and Qualifications: Technical Skills: Basic understanding of computer systems, hardware, and software. Familiarity with Windows, macOS, and Linux operating systems. Knowledge of common troubleshooting techniques for networks, printers, and mobile devices. Experience with ticketing systems (e.g., Zendesk, Freshdesk, Jira) is a plus. Soft Skills: Strong communication skills, both verbal and written. Ability to explain technical concepts to non-technical users clearly and effectively. Excellent problem-solving and multitasking abilities. Patience and empathy when dealing with frustrated users. Certifications (Preferred but not mandatory): CompTIA A or equivalent certification. ITIL Foundation or similar certification in IT service management is a plus. Experience: 1-2 years of experience in a technical support or helpdesk role. Prior experience in customer service or IT support is a plus but not required. Work Environment: Shift Work: This role may require working in shifts, including nights and weekends, depending on business needs. Work Location: [Remote/On-site] as per company policy. Why Join Us? Opportunity to develop your technical skills in a supportive and dynamic environment. Competitive salary, benefits, and opportunities for career advancement. Be part of a collaborative and customer-focused IT support team.

Nurse Practitioner

Minimum qualifications: Must have a New York State License to practice as a Registered Professional Nurse; and certification by the New York State Education Department in a specialty area to practice as a Nurse Practitioner. Duties: Provide chronic and emergency health care to 1000 incarcerated individuals (1) Full time – 8am-4pm Monday – Friday located Walsh RMU (1) Part time - 20 hours weekly - located Walsh RMU - Work days negotiable Provide primary care to patients Serve as a nurse practitioner in skilled nursing centers Make independent health care decisions regarding patient care Provide care and treatment for psychiatric patients Providing patient-focused health care Provide well child care, acute care Providing care for patients in acute and critical care settings Produce care plan for patients Provide wound care to patients Provide primary health care, including preventive care services, for patients Provide primary care and patient education Ensure care coordination and patient centered care Provide comprehensive primary health care to a population of patients Advise patients about continuing care Act as an independent practitioner Treat and care for patients Providing episodic care of patients Provide work related health care services to patients Manage patients for wound care services Perform routine diagnostic and therapeutic procedures according to established protocols and current standards for acute care nurse practitioner practice

Pharmacy Technician

Immediate need for a talented Pharmacy Technician . This is a 03 Months Contract opportunity with long-term potential and is located in Must reside in PA, NJ or DE (Remote) . Please review the job description below and contact me ASAP if you are interested. Job ID:26-06455 Pay Range: $24 - $27/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Applies critical thinking and judgement skills based on advanced medical knowledge to cases utilizing specified resources and guidelines to make case determination. Utilizes resources such as Care Management Policy, Medical Policy, MicroMedex and Electronic Desk References to determine the medical appropriateness of the proposed plan. Contacts servicing providers regarding treatment plans/plan of care and clarifies medical need for services. Notifies ordering providers and Specialty Pharmacy Vendor or approved authorization to arrange shipment of medications to the office. Reviews treatment plans/plan of care with provider for requested medications, clarifying medical information with provider if needed. Identifies and refers cases where medical necessity criteria are not established to the Clinical Care Coordinator for further evaluation determination. Ensures request is covered within the member’s benefit plan. Ensures utilization decisions are compliant with state, federal and accreditation regulations. Meets or exceeds regulatory turnaround time and departmental productivity goals when processing referral/authorization requests. Ensures that all key functions are documented via Care Management and Coordination Policy. Maintains the integrity of the system information by timely, accurate data entry. Performs additional duties assigned. Key Requirements and Technology Experience: Must be Certified Pharmacy Technician At least 2 yrs experience preferred in Utilization Review or Utilization Mgt experience. Our client is a leading Health Insurance Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here .

Fleet Maintenance Fueler Washer

15270 Diana Dr, Brook Park, OH 44142 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Fleet Maintenance Fueler Washer at Penske, you’ll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske—the person greeting our customers when they arrive and the one sending them off with a smile. Why join Penske as a Fleet Maintenance Fueler Washer, you ask? It’s simple. Maybe you’ve always had an interest in vehicle maintenance but haven’t had the chance to pursue it. This is the perfect place to start. No experience is required. We will introduce you to our vehicle maintenance processes. We will teach you how to use our leading-edge technology. In fact, the training and experience you get here will help you advance to become a technician. And you’ll get to do that learning at a company that offers career stability and competitive benefits. Talk about an amazing opportunity. It’s about going above and beyond for our customers—the way Penske goes above and beyond for you. It’s about building meaningful relationships. It’s about keeping our customers moving forward. Main Responsibilities: • Greeting our customers and making sure they have a great experience as you fuel and wash vehicles • Performing vehicle readiness inspections to make sure tires, fluids, and other basic maintenance items are done • Helping make sure our facilities are clean, safe environments for our customers and associates • Building your skills through training and hands-on coaching to perform minor repairs such as installing mounted tires, replacing or rotating tires and performing preventive maintenance repairs • Completing other projects and tasks as assigned by supervisor Why Penske is for You: • Competitive starting salary • Shift Premiums • Career stability • Opportunity for growth • Excellent benefits, including lots of time off • Strong, well-rounded training programs • Advanced vehicle maintenance technology • Location and schedule flexibility General Requirements: • High school diploma, equivalent, or prior work experience preferred • Valid driver’s license required • Excellent customer service and communication skills • The ability to work well as part of a team • The ability and willingness to work outside • Basic mechanical ability and tool usage (preferred) • Basic computer skills • The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management • The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice. • Regular, predictable, full attendance is an essential function of the job • As this position requires driving Penske and customer vehicles, it is regulated by the DOT and requires a current driver qualification file to be maintained as required by the role. The driver qualification file includes: an annual motor vehicle records (MVR) check, a successfully completed DOT Physical, and Safety Performance History records request from prior employers in the last 3 years. Additionally, CDL holders will have a DOT Drug Screening within 30 days of start and subject to a FMCSA Clearinghouse review. • Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background screening (to include criminal checks, past employment and education), the ability to pass a drug screen and physical as required by the Department of Transportation, and potential travel within a near geography for training are required. This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required. Associates must have the ability to accept responsibility for their own safety, as well as the safety of others. Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period. • The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls. • The associate must be able to work safely at heights using applicable ladders and elevated working platforms. • The associate must be able to safely work in all weather conditions. • Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment. • The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg. This position also requires the ability to push/pull truck tires on a regular basis that exceed 100 pounds. Penske is an Equal Opportunity Employer About Penske Truck Leasing/Transportation Solutions Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more. Job Category: Vehicle Maintenance/Mechanics/Technicians Job Family: Vehicle Maintenance Address: 15270 Diana Dr Primary Location: US-OH-Brookpark Employer: Penske Truck Leasing Co., L.P. Req ID: 2602090

Express Lane Tech | Lube Technician

Express Lane Tech | Lube Technician Jim Click is looking for an Express Lane Tech | Lube Technician to join our busy service department! Whether a recent technical school graduate or an experienced oil change master, we offer a chance to kick-start your career in automotive repair! We are always looking for bright, motivated, and energetic professionals to add to our Team. Our Dealership team strives to provide the best service for our customers, in Sales, Service and Parts. We Offer: Competitive pay plans Career growth and opportunity Recognition programs and awards P aid holidays Medical, dental, vision, life and disability insurance 401(k) with employer contribution Employee discounts What you'll do: Perform vehicle inspections, basic maintenance, minor repairs, and documentation Perform oil changes and lubrication work Communicate with service advisor when additional repairs are needed or when repairs cannot be completed in the scheduled time period Inspect and test-drive new vehicles to ensure that all features function properly Install accessories on new vehicles as specified by the customer or dealer Work alongside skilled technicians to learn how to perform quality vehicle service maintenance and repairs What we are looking for: 1 year of automotive experience OR automotive technician training Experience can include oil changes, basic maintenance, or minor repair work Team-oriented, flexible, and focused on maintaining a high level of customer service Must have a valid driver’s license If you feel that your skills would be a valuable asset to our customers, and you enjoy helping people, then we want to get to know you! Apply on our website! https://jimclickjobs.com/

Child Support Case Processing Specialist

Date Posted: 02/24/2026 Hiring Organization: Rose International Position Number: 497479 Industry: Professional Services Job Title: Child Support Case Processing Specialist Job Location: Jefferson City, MO, USA, 65109 Work Model: Onsite Shift: 8am-5pm Employment Type: Temporary FT/PT: Full-Time Estimated Duration (In months): 13 Min Hourly Rate ($): 16.00 Max Hourly Rate ($): 16.00 Must Have Skills/Attributes: Clerk, Customer Service, Data Entry, MS Office, Office Skills, Typing Experience Desired: Working in a clerical, data entry, or office assistance position (1 yrs) Required Minimum Education: High School Diploma or equivalent C2C is not available Job Description Required Education: • High School diploma or equivalent Required Skills: • At least one-year of working in a clerical, data entry, or office assistant position • Proficient in data entry skills, including keyboard, mouse, and 10-key pad • Typing speed of 45-50 wpm minimum • Proficient in Microsoft Office programs • Ability to sit for long periods of time • Ability to lift at least 15 pounds as needed Essential Duties and Responsibilities: • Assess child support cases using contract/project systems and online resources • Assist customers who call in regarding their applications • Analyze and interpret data to determine appropriate next steps • Maintain confidentiality and uphold legal standards • Enter and verify accurate data into computer programs • Follow standard operating procedures thoroughly to ensure everything is processed properly Only those lawfully authorized to work in the designated country associated with the position will be considered. Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. Rose International has an official agreement (ID 132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)

Registered Nurse

all shifts available Diagnose and treat a patient's health problems. Perform health assessments to identify new symptoms of possibly undiagnosed conditions or complications. Administer medication. Manage and deliver restorative or palliative care to the ill, disabled and dying. Teach and counsel patients about maintenance of health and prevention of illness or complications. Contrivute as a member of an interdisciplinary health care teamand as a consultant on health related committees to plan and implement the health care needs of consumers. Execute medical regimens as prescribed by licensed physicians, dentists, nurse practitioners, physician assistants, and podiatrists, and dentists. Includes advance practice nurses such as: clinical nurse specialists, certified nurse midwives, and certified registered nurse anesthetists. Advanced practice nursing is practicedd by RNs who have specialized formal, post-basic educationand who function in highly autonomous and special roles. Regeistered nurses must be licensed in New York State and have a minimum of one year work experience post licensure. Deliver nursing care to patients Provide professional nursing care to patients Ensure the nurse to nurse reports Perform professional nursing care of patients Provide direct professional nursing care to patients Implement the nursing care plan and provide skilled nursing care Provide skilled nursing care to assigned patients Provide professional nursing care to assigned patients Provide professional nursing care to patients within assigned unit Provide general nursing care to patients Educate the nursing staff on patient care Coordinate the nursing care of assigned patients Render professional nursing care to patients in need of medical care Provide professional nursing care to patients within assigned unit Coordinate nursing care for patients during hospitalization Ensure that appropriate nursing care Ensure that appropriate nursing care Formulate individualized nursing care plans Adapt patient care to individual patient needs Assist the nurse managers in decisions regarding nursing care

Warehouse Associate

Shift: Monday - Friday | 6:00am - Finish Compensation: $780 - $1,000 / Weekly Miramar, FL $780 - $1,000 / Weekly Monday - Friday | 6:00am - Finish People want to work at Capstone because of our high-performance culture. We build strong relationships, challenge the status quo, work hard to deliver results, and pay it forward in our communities. Through transparency and open lines of communication, we do the right thing and deliver on our promises. Think you have what it takes? The Opportunity: Warehouse Associates perform a variety of warehouse responsibilities including but not limited to loading, unloading, selecting, freight hauling, auditing, repacking, sorting, palletizing, clean up, housekeeping and other duties as assigned by site leadership. Requirements: High-energy individual with a strong work ethic, the work is fast paced and very physical Lift and carry 25-75lbs, materials handled vary Prior warehouse and/or equipment experience is preferred but we are willing to train the right candidate Why you should work with us: Get paid weekly Benefits-after 60 days of employment Career growth-our company looks to promote from within first Join our travel team, see the country, learn how all our sites operate Paid Training, Safety Incentives Our team fully embraces a high-performance culture, that inspires us to build strong relationships, challenge the status quo, work hard to deliver results, and pay it forward in our communities. About the Company: Capstone is a North American supply chain solutions partner with more than 650 operating locations, 19,000 associates, and 60,000 carriers. We have capabilities in freight management, warehouse and distribution center support, last-mile delivery, supply chain analytics, and optimization, and more. Our integrated, end-to-end logistics solutions uniquely position us to help partners reduce warehousing and transportation costs. CB Capstone Logistics, LLC is part of The Transportation and Logistics industry which has been designated a "Critical Infrastructure Segment". As a "critical infrastructure industry" worker in the Transportation and Logistics industry, associates are considered exempt from local restrictions such as curfews, shelter-in-place orders, and other mobility restrictions when reporting to, returning from, or performing his or her work functions.

Customer Service Resolution Specialist

Elevate your career with a 2020 INC 500 company offering a competitive salary 401k match health benefits extra paid time off, and more! Wesley Financial Group is hiring for the Customer Service Resolution Specialist position at a starting salary of $50k additional earning incentives. you're likely asking yourself, "What in the world is a Customer Service Resolution Specialist?!" Wesley Financial Group is the leading name in helping timeshare owners get out from under their timeshares. In the 12 years we've been in business, we've created a tidal wave of excitement from timeshare owners needing help, and we're looking for a new trusted Resolution Specialist to help the families we serve! What is a Customer Service Resolution Specialist? The Resolution Specialist position works with our clients to assist them in canceling their timeshare. The focus of this role is to ensure best-in-class customer experience for all of the clients you work with while providing strategic guidance throughout the dispute timeline. Don't have experience canceling timeshares? We don't expect you to. The ideal candidate for this role is extremely organized, highly motivated, optimistic, flexible, patient, a team player and has strong problem solving expertise. The hours for this role are Monday - Thursday, 9am - 5pm and Friday, 9am - 3pm. Fridays are earned work-from-home days. New Employees Receive: A MacBook for your work tasks, which means you'll enjoy a seamless and efficient work experience, aiming to reduce your stress associated with technical issues. A weekly pay schedule to ensure you have a reliable, steady income, which means you can confidently manage your personal budget and financial obligations. A 401k program that includes a company match, which means your retirement savings get a significant boost, helping you achieve your long-term financial goals quicker. An employer-funded Health Savings Account (HSA) along with comprehensive Medical, Dental, and Vision Insurance, which means both your immediate and future healthcare needs are covered, reducing your financial stress related to health. 9 paid holidays, which means more time to recharge and be with loved ones, enhancing your overall job satisfaction and work-life balance. Access to our office's health and wellness facilities such as the fitness center and natural courtyard, which means you can easily incorporate fitness and relaxation into your workday, promoting a healthier, more balanced lifestyle. A unique culture featuring food trucks, lounge areas, and (occasional) foosball tournaments, which means a vibrant and collaborative work atmosphere, providing an opportunity for you to build meaningful relationships and have fun while working. Continuous coaching from industry professionals, which means you're set up for career advancement and personal growth, keeping you competitive in your chosen field. Wesley Financial Group proudly promotes from within the organization. This practice is one factor that has led to a culture we are proud of. Requirements: Ability to be flexible and adaptable Strong organizational skills and attention to detail Ability to utilize strong problem solving skills to address client needs/challenges Outcome-oriented/Results-focused Ability to work hard and efficiently, jumping in and helping wherever necessary. Ability to hold yourself accountable for doing what's right, even when nobody's watching 2 years of providing impeccable customer service and account management Energized by change, and adaptable to an ever-changing industry Must live within 60 miles of Franklin, TN - this is an IN-OFFICE role in our Franklin, TN office Responsibilities Actively work with and advocate for clients, setting clear expectations throughout the timeshare termination process Ensure clients have a full understanding of each step/action throughout their dispute Draft strategic, client-specific action steps throughout the dispute with the goal of moving the client towards timeshare ownership termination Respond to all client communication within set department standards for response times Address all comments from clients submitted through the feedback form within 24 hours and provide an update through chatter thread Must maintain accurate and up to date client records in Salesforce Must maintain professional and consistent communication with your clients through email, mail, and phone correspondence Create positive team environment centered around accountability, efficiency, idea sharing, and a "we can always be better" mindset Be the leader for industry updates, trends, and general knowledge. Preferred Experience Salesforce Customer Service Google Suite/Microsoft Office Why Wesley? Wesley Financial Group, LLC has been in business for over 10 years. We are a 200 employee company with a platinum rating through Dun & Bradstreet and were ranked on INC 500 in 2020 as the 203rd fastest-growing privately held company in the U.S. We've won over 75 business awards since 2020, including: 2024 - Great Place to Work Certified 2023 Great Place To Work Certified2023 Business Intelligence Group - Excellence in Sales & Marketing2022 Inc. 5000 Fastest Growing Company2021 Gold Stevie Award - Fastest Growing Company2021 Fortune Magazine - Best Workplaces for Women2021 Nashville Business Journal - Best Places to Work2021 CEO Views - Top 50 Best Companies of the Year2020-21 Inc. 500 Fastest Growing Company2020 Fortune Magazine - Best Places Workplaces Millennials2020 Business Intelligence Group - Best Places to Work Aside from business accolades, Wesley Financial Group is strongly dedicated to giving back to the community. Through donations and volunteer work, we always strive to help others whether through our services or through our charitable work. Additional PERKS for being a Wesley Employee: Leadership training and advancement opportunities Robust employee recognition programs Ability to participate in company-wide community outreach programs Fun engaging company-wide events and activities Outstanding work/life balance Spirited and passionate team environment with members who display core values of teamwork and integrity 9 Paid Holidays 2 Floating Holidays Relaxation on-demand with our in-office massage chairs-because we know how important it is to take a break and recharge Wesley is an Equal Opportunity Employer. We verify employment eligibility for all new hires using E-Verify. Monday - Thursday, 9am - 5pm and Friday, 9am - 3pm. Fridays are earned work-from-home days. Compensation details: 50000-24.04 Hourly Wage PIfd39e67ce96d-8536

Claims Service Representative

National Truck Protection Job Summary: The Claims Service Representative (CSR) is an entry-level claims position which reports to the Claims Team Manager. The CSR is responsible for leading phone and email communications with customers, creating claim records within the claims handling system, assigning claims to other claims team members, and handling low complexity claims arising from medium and heavy-duty commercial vehicle breakdowns submitted under commercial vehicle warranties. Supervisory Responsibilities: None. Duties & Responsibilities: Serves as the primary contact for customers reporting commercial vehicle warranty claims by phone or email. Creates accurate and complete claim records in the claims handling system. Explains the claims process to customers, answers inquiries, and provides status updates throughout the claim's lifecycle. Assigns claims to appropriate team members based on type, complexity, and workload. Reviews repair facility diagnostic reports and repairs estimates for accuracy and validity of recommended repairs. Evaluates claims for coverage under warranty terms and obtains necessary approvals for repair authorization. Processes low-complexity claims efficiently from first report to payment in accordance with company guidelines. Maintains organized claim documentation and ensures timely follow-up on all open claims. Delivers outstanding customer service by actively listening to customer needs, addressing concerns, and resolving complaints in a calm, professional manner. Communicates clearly and courteously with customers, repair facilities, and internal team members to ensure timely claim resolution. Promotes a positive company image by upholding professionalism, accuracy, and responsiveness in all interactions. Collaborates with other members of the claims team to support overall departmental goals and workload balance. Participates in team meetings and ongoing training to enhance claims knowledge and customer service skills. Performs other duties as assigned. Required Skills & Abilities: A strong desire to meet customer needs and deliver exceptional customer experiences, and an ability to actively listen and calmly resolve customer concerns or complaints. Excellent verbal and written communication skills. Ability to work well with others and support the mutual success of a team. Fluency in Spanish or French is preferred. Education & Experience: High school diploma or equivalent required; Associates degree or higher, or trade/technical school desirable. At least 1 year of experience handling commercial vehicle claims for a property and casualty insurance company, or warranty company, or 1-2 years of experience working in a customer call center environment, or other customer service-related job. Physical Requirements: Prolonged periods of sitting and working on a computer. Manual dexterity to operate standard office equipment (keyboard, phone, calculator). Visual acuity to read detailed claim files, emails, and digital documents. Ability to communicate clearly via phone and email. Occasional standing, walking, and reaching for files or office materials. Work is primarily performed in an office environment with moderate noise levels. This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary. This is Monday- Friday 11:30 am until 8:00 pm This is Monday- Friday 11:30 am until 8:00 pm Compensation details: 0 Yearly Salary PI175a209f14b0-3678