Shift Manager – Restaurant Crew Member

Dunkin' - Stout is currently looking for a full time or part time Shift Manager to join our team in Menomonie, WI. Shift Managers keep day to day operations running smoothly by leading their teams to success. A successful Shift Manager will keep everything running smoothly and roll up their sleeves to join their team when needed. Requirements: Managers lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit. A Shift Manager provides leadership to crew and other managers during a shift to ensure great Quality, Service and Cleanliness to customers. Shift Managers perform a variety of tasks, which may include planning for each shift, monitoring performance during the shift, taking action to ensure the team is meeting restaurant standards, monitoring safety, security, and profitability, and communicating with the next Shift Manager to help prepare him/her to run a great shift, too. Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned teams meet their goals. As a Shift Manager, you may be responsible for: -Food quality and safety -Internal communication -Inventory management -Daily maintenance and cleanliness -Managing/leading your team -Exceptional customer service -Training and schedule management of team members We can't wait for you to join our team. We are interviewing immediately, so apply ASAP!

Shift Manager – Customer Service Associate (Restaurant)

Dunkin' - Stout is currently looking for a full time or part time Shift Manager to join our team in Menomonie, WI. Shift Managers keep day to day operations running smoothly by leading their teams to success. A successful Shift Manager will keep everything running smoothly and roll up their sleeves to join their team when needed. Requirements: Managers lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit. A Shift Manager provides leadership to crew and other managers during a shift to ensure great Quality, Service and Cleanliness to customers. Shift Managers perform a variety of tasks, which may include planning for each shift, monitoring performance during the shift, taking action to ensure the team is meeting restaurant standards, monitoring safety, security, and profitability, and communicating with the next Shift Manager to help prepare him/her to run a great shift, too. Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned teams meet their goals. As a Shift Manager, you may be responsible for: -Food quality and safety -Internal communication -Inventory management -Daily maintenance and cleanliness -Managing/leading your team -Exceptional customer service -Training and schedule management of team members We can't wait for you to join our team. We are interviewing immediately, so apply ASAP!

Specialist NOA Audit & Origination

Are you a driven, hands-on individual looking for a new career where you can work independently and manage your own workload? Then this is the position for you. We are seeking detail-oriented individuals to join our Audit and Closing department. This department is responsible for ensuring the accuracy and compliance of contracts, closing and loan documents prior to recordation . The position is perfect for a goal-oriented self-starter who believes procedures are made to be followed. We are a fast-paced environment, so this job is perfect for someone who likes to stay busy and enjoys a daily challenge. Experience with reviewing real estate contract, closing or loan documents is preferred, but not required. Perform all tasks related to advanced real estate closing of vacation ownership involving deeded property, right to use, and financed sales. Ensure an efficient flow of the processing of contracts, entity and other typical contracts and loans from the time the initial contract package is received through review, closing document preparation, closing, loan origination and final recordation. Ensure that signed contract paper work is accurate and contains all necessary information and documentation. Determine the validity of contract and closing documents in accordance with established guidelines. Conduct reviews of documents such as Trust Agreements and corporate documents to determine the individual authorities, provisions, and requirements outlined to purchase and/or encumber real estate. Perform general office duties (e.g., filing, sending emails, typing, faxing, and copying). Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Anticipate and address owners’ service needs. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Enter and locate work-related information using computers. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. CRITICAL TASKS • Closing Documentation Review documents such as Trust Agreements and corporate documents to determine the individual authorities, provisions, and requirements outlined to purchase and/or encumber real estate. • Review and audit executed real estate documentation (inclusive of cash and financed) for correctness and acceptability prior to closing. • Verify the accuracy of all new owner information. • Respond to internal and external requests for information regarding closing disbursement, issuance of checks, preparation of affidavits to Escrow Agent to release funds, and preparing and distributing reports to appropriate parties. • Determine validity of contract and closing documents in accordance within established guidelines. • Office Equipment Transmit information or documents using mail, scanner, or facsimile machine. • Operate standard office equipment other than computers such as telephone, typewriter, scanner, fax, photocopier, calculator, and electronic peripherals. • Keep office equipment in working order and contact service representatives to correct problems with office equipment, including following up so that problem is corrected. • Maintain office areas (e.g., cubicles, storerooms, conference rooms, etc.), include calling housekeeping and maintenance when needed. Computers/Software • Use computer systems and software packages to input, access, modify, store, or output information • Enter and retrieve data from computer systems using a keyboard, mouse or trackball. • Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Communication • Monitor and respond to inbound customer, client, and communications via email, voicemail, etc in a timely manner. Speak to customers and co-workers using clear, appropriate and professional language. • Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to maintain accuracy and completeness. • Talk with and listen to other employees to effectively exchange information. Working with Others • Support all co-workers and treat them with dignity and respect. • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. • Partner with and assist others to promote an environment of teamwork and achieve common goals. Physical Tasks • Enter and locate work-related information using computers. • Read and visually verify information in a variety of formats (e.g., small print). • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Policies and Procedures • Maintain confidentiality of proprietary materials and information. • Protect the privacy and security of customers and coworkers. • Follow company and department policies and procedures. • Perform other reasonable job duties as requested. CRITICAL COMPETENCIES Personal Attributes • Integrity • Dependability • Positive Demeanor • Presentation • Initiative • Stress Tolerance • Adaptability/Flexibility Interpersonal Skills • Team Work • Customer Service Orientation • Diversity Relations Communications • Telephone Etiquette Skills • English Language Proficiency • Communication • Writing • Listening • Applied Reading Organization • Detail Orientation • Multi-Tasking • Time Management • Planning and Organizing • Analytical Skills • Computer Skills • Learning General Administration • Typing • Filing • Computer Software • Microsoft Office PREFERRED QUALIFICATIONS Education High school diploma/G.E.D. equivalent Related Work Experience 1-year related experience. Supervisory Experience No supervisory experience is required imvwcorp Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Pizza Hut - Delivery Driver - Lake Delton - Urgently Hiring (53940)

DELIVERY WITH FULL BENEFITS 30 HOURS PER WEEK - Flexible schedule - Health insurance - Vision & dental insurance - Long term & short-term disability insurance - Life insurance - 401(k) - Vacation DELIVERY DRIVER Pizza Hut is committed to delivering oven-hot pizza every day. If you are looking for a side hustle to deliver pizzas when you are available, then Pizza Hut is the place for you because we are looking for great people to join our team of drivers. We offer flexible schedules that could meet your needs. So if you are looking to earn extra cash in your spare time or for a full time gig, Pizza Hut could be the right next step for you. Flex your time. Pad your pocket. Drive pizza. Apply today! Tips daily. Flexible schedules. Apply now. WHAT ARE WE LOOKING FOR? The good news is that your training will teach you everything you need to know to succeed on the job. But here are a few skills you should have from the get-go, as well as some requirements: - Friendly: Smile, tell a joke…treat our customers like you would your family and friends. Think of it this way: a smile and a kind word can mean the difference between a wallet full of tips and just some extra change for your cup holder. - Dress the part: Nothing “uniform” about the way we do things, because our uniforms (which are actually just really cool t-shirts that you get when you start) were made for team members by team members. If you want a flexible job―and great tips and benefits―then Pizza Hut is the place for you. - Age restrictions: Our delivery drivers must be at least 18 years old. A clean driving record: Safety is our priority. You'll also need a valid driver's license, auto insurance and reliable vehicle.

Pizza Hut - Delivery Driver - Lake Delton - Urgently Hiring (53961)

DELIVERY WITH FULL BENEFITS 30 HOURS PER WEEK - Flexible schedule - Health insurance - Vision & dental insurance - Long term & short-term disability insurance - Life insurance - 401(k) - Vacation DELIVERY DRIVER Pizza Hut is committed to delivering oven-hot pizza every day. If you are looking for a side hustle to deliver pizzas when you are available, then Pizza Hut is the place for you because we are looking for great people to join our team of drivers. We offer flexible schedules that could meet your needs. So if you are looking to earn extra cash in your spare time or for a full time gig, Pizza Hut could be the right next step for you. Flex your time. Pad your pocket. Drive pizza. Apply today! Tips daily. Flexible schedules. Apply now. WHAT ARE WE LOOKING FOR? The good news is that your training will teach you everything you need to know to succeed on the job. But here are a few skills you should have from the get-go, as well as some requirements: - Friendly: Smile, tell a joke…treat our customers like you would your family and friends. Think of it this way: a smile and a kind word can mean the difference between a wallet full of tips and just some extra change for your cup holder. - Dress the part: Nothing “uniform” about the way we do things, because our uniforms (which are actually just really cool t-shirts that you get when you start) were made for team members by team members. If you want a flexible job―and great tips and benefits―then Pizza Hut is the place for you. - Age restrictions: Our delivery drivers must be at least 18 years old. A clean driving record: Safety is our priority. You'll also need a valid driver's license, auto insurance and reliable vehicle.

Pizza Hut - Delivery Driver - Lake Delton - Urgently Hiring (53944)

DELIVERY WITH FULL BENEFITS 30 HOURS PER WEEK - Flexible schedule - Health insurance - Vision & dental insurance - Long term & short-term disability insurance - Life insurance - 401(k) - Vacation DELIVERY DRIVER Pizza Hut is committed to delivering oven-hot pizza every day. If you are looking for a side hustle to deliver pizzas when you are available, then Pizza Hut is the place for you because we are looking for great people to join our team of drivers. We offer flexible schedules that could meet your needs. So if you are looking to earn extra cash in your spare time or for a full time gig, Pizza Hut could be the right next step for you. Flex your time. Pad your pocket. Drive pizza. Apply today! Tips daily. Flexible schedules. Apply now. WHAT ARE WE LOOKING FOR? The good news is that your training will teach you everything you need to know to succeed on the job. But here are a few skills you should have from the get-go, as well as some requirements: - Friendly: Smile, tell a joke…treat our customers like you would your family and friends. Think of it this way: a smile and a kind word can mean the difference between a wallet full of tips and just some extra change for your cup holder. - Dress the part: Nothing “uniform” about the way we do things, because our uniforms (which are actually just really cool t-shirts that you get when you start) were made for team members by team members. If you want a flexible job―and great tips and benefits―then Pizza Hut is the place for you. - Age restrictions: Our delivery drivers must be at least 18 years old. A clean driving record: Safety is our priority. You'll also need a valid driver's license, auto insurance and reliable vehicle.

Pizza Hut - Delivery Driver - Lake Delton - Urgently Hiring (53951)

DELIVERY WITH FULL BENEFITS 30 HOURS PER WEEK - Flexible schedule - Health insurance - Vision & dental insurance - Long term & short-term disability insurance - Life insurance - 401(k) - Vacation DELIVERY DRIVER Pizza Hut is committed to delivering oven-hot pizza every day. If you are looking for a side hustle to deliver pizzas when you are available, then Pizza Hut is the place for you because we are looking for great people to join our team of drivers. We offer flexible schedules that could meet your needs. So if you are looking to earn extra cash in your spare time or for a full time gig, Pizza Hut could be the right next step for you. Flex your time. Pad your pocket. Drive pizza. Apply today! Tips daily. Flexible schedules. Apply now. WHAT ARE WE LOOKING FOR? The good news is that your training will teach you everything you need to know to succeed on the job. But here are a few skills you should have from the get-go, as well as some requirements: - Friendly: Smile, tell a joke…treat our customers like you would your family and friends. Think of it this way: a smile and a kind word can mean the difference between a wallet full of tips and just some extra change for your cup holder. - Dress the part: Nothing “uniform” about the way we do things, because our uniforms (which are actually just really cool t-shirts that you get when you start) were made for team members by team members. If you want a flexible job―and great tips and benefits―then Pizza Hut is the place for you. - Age restrictions: Our delivery drivers must be at least 18 years old. A clean driving record: Safety is our priority. You'll also need a valid driver's license, auto insurance and reliable vehicle.

Clinic RN - Urgent Care

Description Under the general direction of the Supervisor/Manager of Clinic Operations with clinical oversight from the Director of Clinical Operations, RN: The Journey Clinic RN provides comprehensive nursing care for patients in an ambulatory care environment based on individual physical, emotional, spiritual needs, and appropriate care strategies throughout the lifespan. This position facilitates care coordination by using the nursing process to assess, identify, plan, implement, and evaluate all aspects of care and teaching needs via direct and telephonic/telehealth or electronic encounters. This role works in collaboration with other members of the health care team. The Clinic RN maintains compliance with professional nursing standards and regulatory requirements and supports clinicians in delivering quality health care to patients. Actions will reflect the organization's core values. Providence caregivers are not simply valued – they're invaluable. Join our team at Kadlec Regional Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. 3,000 Sign-on Bonus for eligible rehire and external candidates who meet all conditions for payment - this is in addition to the fantastic benefits and compensation package offered by Providence that begin on your first day of employment. Required qualifications: Graduation from an accredited nursing program. Associate's Degree or Bachelor's Degree in Nursing Washington Registered Nurse License upon hire National Provider BLS - American Heart Association upon hire 18 months professional nursing experience Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our mission of providing safe, compassionate care About Providence At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. About the Team Located in sunny Tri-Cities, Washington, Kadlec is the largest non-profit healthcare provider in the region, offering primary and specialty care to patients in the Tri-Cities and surrounding region. Kadlec is the premier choice for customer service excellence, providing compassionate healthcare by combining cutting-edge technology and innovation with evidence-based, patient-focused care. Kadlec is the home to a growing open-heart surgery and interventional cardiology program, the region's only level III Neonatal Intensive Care Unit, a world-class all digital outpatient imaging center as well as a number of other innovative services and programs. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement. For any concerns with this posting relating to the posting requirements in RCW 49.58.110(1), please click here where you can access an email link to submit your concern. Requsition ID: 422879 Company: Kadlec Jobs Job Category: Patient Care (Non-Acute) Job Function: Clinical Care Job Schedule: Full time Job Shift: Day Career Track: Nursing Department: 3010 URGENT CR 4804 CLEARWATER Address: WA Kennewick 4804 W Clearwater Ave Work Location: Kadlec Urgent Care-Kennewick Workplace Type: On-site Pay Range: $39.19 - $60.84 The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. PandoLogic. Category: Healthcare, Keywords: Emergency Room Nurse

Manager Nursing - Mother Baby Obstetrics

Description Under the general direction of the Service Line Director/VP, assumes twenty-four hour accountability for the human resource development, operational and patient care management of a specified unit/service. The Nurse Manager is a Registered Nurse who has a comprehensive understanding of leadership and patient care principles and applies those principles in evaluation of work performance and outcome standards. The Nurse Manager exhibits behaviors that enhance professional performance and reflect the key moral commitment, ethical principles, values and philosophy of PSHMC. Promotes staff productivity through a defined care delivery system, and facilitation of the professional practice model and governance structure. Participates in the development and implementation of marketing strategies for their particular service. The Nurse Manager is accountable for the selection and evaluation process of unit staff. S/he is accountable for integrating a performance assessment and improvement plan for the unit/service. Applies leadership skills and CQI principles when serving as a representative or chair on multidisciplinary committees, and Nursing Service Councils. Providence caregivers are not simply valued – they're invaluable. Join our team at Providence Sacred Heart Medical Center & Children's Hospital and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required Qualifications: Bachelor's Degree in Nursing Washington Registered Nurse License upon hire National Provider BLS - American Heart Association upon hire Preferred Qualifications: Master's Degree in Nursing or related field 3 years of related clinical setting experience Previous managerial experience in nursing Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. About Providence At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. About the Team Providence has been serving the Inland Northwest since 1886 when Mother Joseph and the Sisters of Providence founded Sacred Heart Medical Center. Today, Providence is the largest health care provider in Washington located in communities large and small across the state. In eastern Washington, Providence provides care throughout Spokane, Stevens and Walla Walla counties. Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network also provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement. For any concerns with this posting relating to the posting requirements in RCW 49.58.110(1), please click here where you can access an email link to submit your concern. Requsition ID: 422583 Company: Providence Jobs Job Category: Nursing-Patient Facing Job Function: Nursing Job Schedule: Full time Job Shift: Day Career Track: Leadership Department: 3040 OBS ACUTE 2W Address: WA Spokane 101 W 8th Ave Work Location: Sacred Heart Medical Center-Spokane Workplace Type: On-site Pay Range: $58.05 - $91.64 The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. PandoLogic. Category: Healthcare, Keywords: Nurse Manager

RN - Registered Nurse - Patient Experience Liaison

Job Summary As one of the Top 8 Most Innovative Healthcare Systems in Becker's Hospital Review, we're working to create a national model for improving health. Today, we're focused on bringing our region services that improve every facet of life to drive total health, inside and out. Through professional growth, quality improvement, and interdisciplinary collaboration, we've built an innovative culture that allows nurses to grow their skillsets, develop their practice, and leverage their years of experience to build a rewarding, lasting career with impact. Job Duties Join us in this RN Patient Experience role within our Patient Experience & Advocacy Division and support our vision to make better health easier for everyone while working within a collaborative environment designed to set you up for success. A typical schedule is 8 am to 430 pm or 730 am to 4 pm, full-time, days, 40 hours weekly, and salaried. At least three (3) years of RN work experience is required. Benefits of working at Geisinger: Full benefits (health, dental and vision) starting on day one Three medical plan choices, including an expanded network for out-of-area employees and dependents Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA) Company-paid life insurance, short-term disability, and long-term disability coverage 401(k) plan that includes automatic Geisinger contributions Generous paid time off (PTO) plan that allows you to accrue time quickly Up to $5,000 in tuition reimbursement per calendar year MyHealth Rewards wellness program to improve your health while earning a financial incentive Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more. Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance Position Details Plays a key role in improving patient satisfaction and enhancing service delivery by using nursing education and critical thinking skills to investigate and resolve patient care and service issues in compliance with regulatory and organizational standards. Serves as a liaison between patients or designated representatives and healthcare employees, ensuring patient concerns are addressed in a safe, timely and professional manner. Provide primary review of patient relations events and grievances. Partners to drive change by creating and fostering a positive, proactive culture and environment. Use nursing education and critical thinking skills to promote problem-solving. Educate staff and departments on service recovery initiatives and processes. Communicate and report service improvement opportunities to department leaders and administration, as necessary. Ensure compliance with regulatory agency requirements and system standards are met. De-escalates situations involving angry or frustrated patients or designated representative, ensuring concerns are addressed while maintaining a calm and safe environment. Promotes safe work environment by communicating clear expectations regarding conduct and importance of mutual respect in interactions. Investigates, documents and resolves patient complaints and grievances per regulatory agency requirements and system standards through active listening of the patient experience, verifying facts, and collaborating with department leaders and administration. Serves as a liaison between patients or designated representative, and employees to share necessary information and coordinate to achieve a reasonable resolution, which may occur in a meeting forum. Educates patients and families about reasonable service expectations and their rights and responsibilities. Prepares and provides written and verbal responses to address patient service concerns in accordance with the organization's service standards. Consults and collaborates with Patient Safety, Risk Management, Legal Services, and necessary ad hoc departments to communicate and investigate patient or designated representative concerns regarding quality of care, compensation requests, and concerns whereby an experience may pose potential risks to the organization. Coordinates efforts to ensure compliance with regulatory standards related to patient complaints and grievances. Collects and analyzes patient relations data to identify and trend areas for opportunities in patient care services. Participates in relevant committees, workgroups and meetings to support system goals and Patient Experience Liaison standards. Work is typically performed in both a clinical and office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position. Education Bachelor's Degree- (Preferred) About Geisinger OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.a25371ca-cde7-4fb6-ba87-2cf40b156c8b