Quality Technician I

Nucor is North America's largest recycler and most diversified steel and steel products company. Since 1969, we've led the industry in developing innovative technologies for recycling scrap into high-quality steels that are all around us, from bridges and buildings to cars and appliances. Basic Job Functions: The Quality Technician is responsible for the safe and efficient preparation, testing, and analysis of samples for all Roll Mill products. The successful candidate will: Cut and prepare samples in a timely manner Operate sample preparation and testing equipment Perform required sample analysis Accurately enter sample data into computer systems Maintain 100% traceability of all inventory and test samples The Quality Technician must be able to identify quality defects through both test results and visual inspection. This position requires clear, timely communication of quality concerns, and the integrity and courage to stop the process when necessary. Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times. Minimum Qualifications: High School Diploma or GED Experience with Microsoft Office Willingness to work a flexible schedule, including rotating shifts, weekends, holidays, and scheduled or unscheduled overtime Preferred Qualifications: Familiarity with reading specifications and understanding tolerances Understanding of material flow in manufacturing processes Experience with lab testing equipment, procedures, and defined maintenance practices Mechanical troubleshooting ability Internal auditing and process control experience Quality Management System (QMS) experience

Python Data Engineer

We have partnered with our client in their search for a Python Data Engineer for a contract to hire opportunity in Wilmington, DE. Responsibilities Working proficiency in python development toolset to design, develop, test, deploy, maintain and improve software Strong understanding of Agile methodologies with ability to work in at least one of the common frameworks Ability to develop new data ingestion pipelines. Development, application resiliency and security Proficiency in one or more general purpose programming languages Working proficiency in a portion of software engineering disciplines and demonstrates understanding of overall software skills including business analysis, development, testing, deployment, maintenance and improvement of software Skills Required Extensive hands-on experience with PySpark/Python and ETL/Streaming Pipelines Experience with AWS services such as SQS, Lambda, S3, and RDS Advanced proficiency in one or more programming languages, such as Java Develops secure and high-quality production code, and reviews and debugs code written by others Drives decisions that influence the product design, application functionality, and technical operations and processes Education & Work Experience Formal training or certification in software engineering concepts with over 7 years of applied experience Degree in Computer Science, Computer Engineering, Mathematics, or a related technical field Title: Python / PySpark Developer Location: Wilmington, DE Client Industry FinTech Compensation $65-80/hr Responsibilities Bullet One Bullet Two Bullet Three Skills Required Bullet One Bullet Two Bullet Three Education & Work Experience Degree Work Experience Title Location Client Industry Compensation Ref ID About Korn Ferry Korn Ferry unleashes potential in people, teams, and organizations. We work with our clients to design optimal organization structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward and motivate their workforce while developing professionals as they navigate and advance their careers. To learn more, please visit Korn Ferry at www.Kornferry.com

Operations Supervisor - Warehouse (Supply Chain/Logistics)

Do you have a demonstrated ability to drive process improvement and lead change? Penske Logistics is seeking a proven leader with relevant experience and skills to join our team of logistics professionals. We are seeking a candidate to provide leadership at one of our warehousing operations. The Operations Supervisor provides direction at a single location, leading staff to ensure customer requirements are achieved while meeting our Penske goals and objectives. In this role, Operations Supervisors will be bonus eligible based on their performance and location performance. Operations Supervisor could earn up to 12% of their base for Max Performance. Position Summary: Provide operational leadership to individual contributors and hourly workforce to ensure the execution of daily tasks and activities including, loading/unloading of trailers, cross-docking, and customer service operations in a manner consistent with company services and cost objectives. Supervise most processes directly including workforce and equipment scheduling. Responsible for making corrective action and disciplinary decisions up to written warning level. Involved in the hiring process and customer meetings as necessary. Opportunity Details: Schedule : Sunday - Wednesday Hours : 4:30AM - until work is complete (Hours vary depending on business needs) Experience : Warehouse management background, strong communicator, goal oriented, detail oriented, demonstrated leadership skills. Supporting warehouse associates. Salary: $56,200 - $74,500 Position is bonus eligible up to 12% of the base salary Benefits: Our excellent benefits plan keeps associates and their families happy, healthy, and secure. To learn more visit https://penske.jobs/benefits/ Major Responsibilities: People • Establish and sustain that all supervisors and associates are trained and competent and understand how their work relates to the customers' business objectives • Establish and sustain that performance standards are communicated that are specific and measurable • Interview hourly associates and provide recommendations for hire • Monitor attendance, productivity, and other performance standards and provide coaching and counseling to associates • Motivate and engage associates by focusing on team accomplishments and recognition Operations • Supervise logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control • Conduct team meetings • Evaluate and recommend changes in preferred work methods to increase productivity of warehouse operations. Assist in new associate training • Provide relief coverage for operational duties when associates utilize time-off or are absent from the shift • Have a thorough working knowledge of the site's operating systems in order to ensure operational compliance and correct exception resolution • Complete all necessary records and reports in a timely and accurate fashion Finance • Ensure compliance with financial policies and procedures such as, inventory accuracy and control, returns, damages, etc. • Understand the relationship between decision-making and profitability • Closely manage associates' working hours and activities to minimize overtime and to meet or exceed productivity targets Safety • Ensure day-to-day management and associate activities are in alignment with the location safety strategy • Provide associates with communication, training, feedback, and direction to ensure safe performance • Ensure compliance with all applicable regulatory agencies and company policies and procedures • Conduct safety observations Growth/Customer Experience • Understand the location-specific customer goals & objectives and work to meet and exceed these expectations daily • Ensure the customer knows that we are committed to helping them meet their objectives • Determine areas that could benefit from Continuous Improvement efforts Fleet/Assets • Properly plan work assignments to ensure effective use of warehouse equipment • Work with hourly associates to ensure they understand safe and efficient operation of equipment • Work with vendors to ensure equipment is maintained • Other projects and tasks as assigned by the manager Qualifications: • 2 - 4 years related functional experience • High School Diploma or equivalent required • Bachelor’s Degree preferred • Strong written/oral communication skills and the ability to actively listen are required • Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required • Must demonstrate ownership & responsibility to run the operation with a sense of urgency • Must have ability to connect and build rapport/relationships with associates and external customers at all levels • Must have ability to work efficiently with time management and organizational skills • Ability to manage through a problem and think and make decisions independently • Ability to drive process improvement and lead change • Experience with inventory management system preferred • Regular, predictable, full attendance is an essential function of the job • Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required. Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Penske is an Equal Opportunity Employer. About Penske Logistics Penske Logistics engineers state-of-the-art transportation, warehousing and freight management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more. Job Category: Logistics/Supply Chain Job Function: Logistics & Supply Chain Job Family: Operations Address: 8323 North Eldridge Pkwy, Suite 140 Primary Location: US-TX-Houston Employer: Penske Logistics LLC Req ID: 2603449

Sr. Scientist, Process Development (2026-001-106)

Essential Duties and Responsibilities Works on complex problems in which analysis of situations or data requires an evaluation of various factors. Uses professional concepts in accordance with company objectives to solve complex problems in creative and effective ways. Exercises judgment in developing methods, techniques and evaluation criteria for obtaining results. Acts with little guidance to determine methods and procedures on new assignments. Serves as both an internal and external consultant. Responsible for solutions to complex problems and their presentation to senior management. Synthesizes and relies on multiple data sources and draws insightful, non-obvious conclusions. Defines complex problems, develops approaches, and develops experiments with sound judgment. Key contributor in the development of IP. Interfaces with various departments, customers and partners. Puts work practices in context with larger team and contributes to changes when required. Plans activities with long-term perspective. Possesses strong influence across the organization. Contributes, writes, and/or approves complex reports and protocols that are organized in a logical way so others can understand with minimal revision. May assist with designing and implementing organizational processes and assist in identifying capital equipment requirements. May mentor and train other members of the team and ensures adherence to company policies and quality requirements. Minimum Qualification Requirements A PhD in a scientific discipline is required. Equivalent experience may be accepted. A minimum of 5 years work experience in a research and/or development environment is required. Post-doctoral work may serve as experience. Exceptional non-PhDs with demonstrated capabilities and/or significant experience may also be considered. Must be able to demonstrate broad success in technical proficiency, scientific creativity, collaboration with others and independent thought. Experience with polymer synthesis is a plus. Must demonstrate expert knowledge in scientific principles and concepts both internally and externally with sustained performance and significant accomplishments. Must be able to clearly communicate scientific information both written and oral. Must be able to compose sound written work. Must be able to exert influence effectively. Must possess excellent oral and written communication skills. Ability to present technical information to both technical and non-technical audiences is required. Must be able to demonstrate sound judgment. Must be able to demonstrate problem solving capabilities. Strong organizational skills are required. Good computer skills are required. Working knowledge of MS word, Excel, Power point and CambridgeSoft Chem Office is a plus. Experience working in an FDA regulated environment and knowledge of current GMPs as they apply to laboratory practices are a plus. Must be willing and able to work as part of a team. Must be able to demonstrate good interpersonal skills. Physical Requirements Must be able to pass pre-employment drug screening and background check for employment consideration. Performance of tasks essential to the job function may require the employee to work directly with, handle, or otherwise come into contact with chemicals or pharmaceutical agents. Employees may be required to enroll in a medical surveillance program based on the potential exposure to certain health hazards encountered as a result of their job function.

Entry Java/MERN Developer/AI engineer

Applied Everywhere? Still No Interviews or Offers? Let's find the solution! Many job seekers assume the tech market has shut down, but the truth is companies are still hiring — they're just being more selective. That means only the most prepared, polished, and employer ready candidates get through.If you've sent out hundreds—maybe thousands—of applications and your inbox is still silent, it doesn't mean you're not capable. It usually means your profile isn't lining up with how companies filter, shortlist, and interview candidates right now. In today's market, employers expect more than a degree or a few tutorial projects. They want candidates who look job-ready on paper, sound confident in interviews, and demonstrate hands-on ability in the tools teams actually use. That's exactly what SynergisticIT solves—because the real challenge isn't learning in isolation. The real challenge is translating learning into interviews and offers. Since 2010, SynergisticIT has helped thousands of candidates secure full-time roles with leading companies and recognizable brands—think Google, Apple, PayPal, Visa, Western Union, Wells Fargo, Client, Walmart Labs, Client, Banking, Client, Wayfair, and many more—often in the $95k to $154k offer range depending on role, location, and skillset. The purpose of SynergisticIT is simple: close the gap between what you know and what employers expect you to prove. Here's the truth employers hire based on whether you can handle real work—clean coding, debugging, teamwork workflows, version control, APIs, cloud basics, deployment pipelines, and the ability to explain what you did. That's why SynergisticIT emphasizes structured skill-building, project depth, resume positioning, interview readiness, and support through the job-search process. What roles are in demand right now? A lot of jobseekers assume they must become "AI experts” overnight. Not true. Many companies are actively hiring professionals in core roles that run modern software teams. In JOPP, the demand typically includes roles such as entry-level software programmer, Java full stack developer, Python/Java developer, data analyst, data engineer, data scientist, and machine learning/AI engineer. In other words, SynergisticIT focuses on building candidates across Java / Full Stack / DevOps and Data Analytics / Data Engineering / Data Science / ML/AI based on what employers repeatedly request. Who benefits most from this model? If you're applying and not seeing results, you're likely in one of these situations: You have skills, but your resume doesn't show impact and your projects look generic You know tools, but you can't explain them confidently in interviews You've learned from courses, but you lack real-world structure and job alignment You've built a portfolio, but it doesn't match what hiring managers evaluate SynergisticIT works especially well for candidates such as: recent grads in CS/Engineering/Math/Stats, jobseekers who were laid off and need an updated stack, career switchers who want a guided plan, candidates with career gaps, people with "learning but not hired” bootcamp history, experienced professionals not landing interviews, and international candidates on F1/OPT needing a clear employment pathway. SynergisticIT also supports candidates with guidance around STEM extension, and provides process support for H-1B and Green Card filing once employed (as applicable through employers and standard processes). If you want to explore here are the key links: Event videos (OCW, JavaOne, Gartner): USA Today feature Contact Us (Fill the Form): https://www.synergisticit.com/contact-us/ You don't need more random applications. You need a job-ready plan. Start smarter—start with the right support. Please read our blogs Why do Tech Companies not Hire recent Computer Science Graduates | SynergisticIT What Recruiters Look for in Junior Developers | SynergisticIT Software engineering or Data Science as a career? Please note: Resume databases are shared with clients and interested clients will reach out directly if they find a qualified candidate for their req. Resume submissions may be shared with our JOPP team database also. Please unsubscribe if contacted or if you don't want to be contacted please don't submit your resume.

Water Treatment Engineer

At Whitman, Requardt & Associates, LLP, we are "People Focused and Project Driven". We have been in business for more than 110 years and we are known for our quality work and quality employees. This is your chance to join our team - help us to design the infrastructure and buildings that improve the world! We are seeking a Water Treatment Engineer with 5–10 years of progressive experience in the planning, design, and construction of water treatment systems. This role involves working on municipal and industrial water treatment projects, including raw water & pre-treatment facilities and processes, filtration facilities and processes, post filtration facilities and processes, chemical storage & feed systems, chemical treatment, and process mechanical, piping, and pumping systems. The ideal candidate will have strong technical expertise, project management skills, and the ability to mentor junior staff. Responsibilities: Analysis & Design: Assess municipal water treatment facilities and perform planning studies Develop engineering designs for water treatment plants and associated facilities. Project Management: Manage and oversee projects from concept through construction. Coordinate with internal teams, subconsultants, and clients as needed to meet project design/construction milestones and schedule. Prepare and monitor project budgets, schedules, and deliverables to ensure timely and cost-effective completion. Construction Support: Provide construction-phase services, including attending pre-bid meetings and progress meetings, reviewing submittals, responding to RFIs, and resolving technical issues. Technical Leadership: Serve as project design lead and coordinate technical tasks across multidisciplinary teams. Mentor and train junior engineers and support staff. Client Interaction & Proposals: Participate in client meetings, presentations, and interviews. Assist in preparing technical proposals and developing innovative design approaches. Requirements: Must have a Bachelor’s degree in Civil, Environmental or Mechanical Engineering from an ABET accredited program Must have 5–10 years of progressive experience in municipal water treatment, treatment technology, water quality and process system planning, design, and construction alongside multidisciplinary teams of engineers and architects Professional Engineer (PE) registration in Virginia or ability to obtain within 6 months. Excellent oral and written communication skills. Attention to detail with strong organizational and leadership abilities. Preferred Qualifications: Master’s degree in Civil, Environmental, or Mechanical Engineering Water treatment plant hydraulic/process system modelling Benefits: WRA recognizes that employees play an important role in its success. Our commitment to full-time employees is reflected in the comprehensive benefits package we offer: Flexible work schedule options Competitive salary Leave accrual and paid holidays Healthcare benefits Group Life Insurance, as well as additional optional life Insurance, short and long term disability insurance Flexible spending accounts for medical and dependent care reimbursement 401(k) Retirement Plan Tuition Reimbursement Employee Assistance Program Parental and maternity leave benefits WRA is an equal opportunity/affirmative action employer and complies with all applicable anti-discrimination laws. Applicants must be currently authorized to work in the United States on a full-time basis without the need for employment-based visa sponsorship now or in the future. WRA will not sponsor applicants for U.S. work visa status for this opportunity. (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa) Not accepting resumes from 3rd party recruiters for this position Position : 3057 LI -Onsite LI - Mid-Level

Sr Applications Engineer - EPIC CERTIFIED PATIENT ACCESS

Schedule: This is a standard day shift role that can include rotating on-call commitments and other variations. Minimum Job Requirements: Epic Certification in Cadence, Referrals and Authorizations (required) Bachelor's Degree in Information Systems. Other relevant fields of study (Required) 3 - 4 years experience in a related field (Required) Flexible/adaptable learning and understanding new technologies Proven analytical and problem-solving abilities Ability to work both independently and in a team-oriented, collaborative environment Execute tasks in a high-pressure environment Job Overview: Under the general direction from the Application Project Leader, the position performs high level technical systems analysis and programming in one or more specialized phases of applications, acts independently. Also prepares detailed specifications from which programs will be written and is responsible for understanding customer needs and processes to ensure maximum utilization of automation and system availability. This position is responsible for program design, coding, testing, debugging and documentation, following departmental standards. Works with other Information System teams to ensure the performance of underlying technical infrastructure and software utilization. Involved in a multi-disciplinary team approach for selection and implementation of new or upgraded systems. This position will participate in application development, modifications of existing and new systems, customer support, consulting and providing information as appropriate to departments, management and the organization. Job Responsibilities: Attends technical/professional training courses -seminar or self-study- for career development and job responsibility performance. Demonstrates flexibility and initiative in seeking and/or accepting additional assignments. Leadership: Successful: Work with a team and provide constructive feedback to move initiatives forward. Submit innovative idea to improve quality or efficiency. (Need to provide specific examples). With minimal supervision supports departmental and organizational processes including customer support and problem resolution in a timely manner to ensure maximum system availability. Provides appropriate escalation of critical issues as necessary. With minimal supervision, ensures that project solutions -designs, request for proposal, system acquisition, and modification, etc.- meet the goals and objectives of the requesting department. With minimal supervision, performs high quality definition, analysis, design, programming functions and documentation for assigned projects and requests.

Burger King Shift Leader

We need a Shift Leader to join our restaurant team. Shift Leaders are trained to perform all the duties performed by the Team Members, with additional responsibility for directing the daily operations of a restaurant in the Restaurant General Manager's and Assistant Manager's absence. This includes but is not limited to ensuring compliance with company standards in all areas of operation including product preparation and delivery, customer relations, restaurant maintenance, team management and other duties as required or assigned. Job Duties: Ensure your team provides outstanding service & satisfied guests Train & coach the team Utilize GPS Hospitality Systems to run a great restaurant every shift, every day Set an example by maintaining an excellent working knowledge and high level of proficiency in restaurant operations Provide coaching and feedback to the team Supervise in accordance with GPS values, traits and behaviors Demonstrate strong problem-solving skills Follow and enforce all cash policies; address and document any policy violations Any / all other duties as assigned by the Restaurant General Manager (RGM) Job Requirements: 0-2 year of supervisory experience in a restaurant or retail setting Excellent customer service skills Must be able to perform under pressure in a high-volume setting Must be 18 years old and authorized to work in the US Physical Requirements: Ability to perform the following motions: bending, squatting, twisting, pulling and reaching Ability to work in warm and cold temperatures Ability to stand for 8-10 hours Ability to lift up to 20lbs About our benefits: We offer a passionate, fun and positive work environment, with a welcoming and supportive team, along with… Regular performance reviews Health & Life Benefits HSA program Anniversary Vacation Bonus Employee Rewards & Recognition Program Career development through structured training programs EEO Statement GPS Hospitality is an Equal Opportunity employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, creed, national origin, ancestry, lineage or citizenship status, age, disability, gender (including pregnancy, childbirth and other related conditions), sexual orientation, genetic information / characteristics, veteran or military status, marital status or any other characteristic provided by applicable federal, state or local laws. ADAA GPS Hospitality will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact Human Resources at 770-738-8779 .

Website Content Marketing Specialist

Job Title: Website Content Marketing Specialist Client: Medical Device Manufacturing Industry Duration: 1 Year (Possible Extension) Location: Lafayette, CO 80026 Shift: 1st shift, full time,(4 days/wk onsite) Role Overview Acts as a strategic leader in defining and advancing website content strategy for digital experiences. Drives large-scale content transformation across healthcare portfolios, focusing on patient monitoring and airway management. Translates clinical, customer, and business insights into high-impact, SEO-optimized digital content. Influences cross-functional teams (marketing, UX, SEO, tech, clinical, regulatory) to deliver cohesive and high-performing web experiences. Ensures content aligns with brand standards, regulatory requirements, and evolving digital discovery trends (including AI-driven search). Responsibilities Lead large-scale website content transformation initiatives Define and implement content architecture (product solution-based journeys) Develop long-form, evidence-based healthcare content Conduct content gap analysis and recommend improvements Establish content governance and multi-channel content strategy Optimize website content for SEO and AI-driven discovery Collaborate with UX, analytics, and technology teams to enhance user experience Design and test website layouts, navigation, and content structures Influence stakeholders across functions without direct authority Align content with brand voice, editorial standards, and regulatory requirements Support global content strategy including localization and governance Must Have Strong experience in website content strategy (enterprise level) Expertise in healthcare/clinical content in regulated environments Deep understanding of content architecture, UX journeys, and navigation strategy Experience leading complex, large-scale digital/content projects Strong stakeholder management and influencing skills Experience with CMS platforms (Adobe Experience Manager preferred) Strong knowledge of SEO strategy and digital content optimization Ability to work independently with minimal supervision Nice to Have Experience in website migrations or large-scale restructures Understanding of healthcare buyer journeys (HCP, admin, procurement) Experience in regulated environments (claims, compliance, approvals) Knowledge of AI-driven search and content optimization (LLMs, answer engines) Experience in global content governance and localization Ability to build messaging frameworks and unified brand narratives ZR Marketing, SEO

Printing Press Operator/Flexographic

Flexographic Press Operator – 2nd Shift Location: Midtown Kansas City (near the Country Club Plaza) Pay: $20.00 – $27.00/hour (based on experience) Job Type: Temp‑to‑Hire Shift: 2nd Shift | 3:00 PM – 11:30 PM, Monday–Friday Overtime: Every other Saturday Apply today and check out this company for yourself! Call 816-437-8200 or email to [email protected] Position Overview We are seeking an experienced Flexographic Press Operator to join a well‑established manufacturing company in Midtown Kansas City. This is a long‑term, stable opportunity offering technical growth, consistent overtime, and the potential for direct hire. The ideal candidate will have hands‑on experience operating and maintaining high‑speed flexographic printing presses and a strong attention to quality and detail. Qualifications Previous experience as a Flexographic Press Operator Strong mechanical aptitude and technical troubleshooting skills Knowledge of ink systems, color matching, and press controls Ability to work independently and as part of a production team Willingness to work 2nd shift and every other Saturday for overtime Attention to detail with a commitment to quality Key Responsibilities Operate and set up high‑speed flexographic printing presses Produce packaging labels and printed materials on paper and plastic substrates Monitor and adjust ink viscosity, color matching, and press pressure to meet precise quality standards Perform routine press maintenance and troubleshooting Read and interpret job tickets and quality specifications Inspect finished products to ensure print accuracy and consistency Maintain a clean and safe work environment Why This Opportunity? Competitive pay based on experience Stable work with long‑term career growth potential Consistent, predictable schedule Opportunity to convert to full‑time, permanent employment Work with modern equipment in a supportive production environment

Assistant Manager, Guest Services

Overview We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: "Life's a Party, We're Makin' It Fun!" and "So Much Fun It's Scary!" At Spencer's and Spirit, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all. One Team / One Goal We are leaders and owners of our business success. Whether it's developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness. We offer a comprehensive benefits package that includes: Flexible work environment Career advancement Competitive base salary Bonus opportunity Vacation, Personal, Sick and Holiday pay Medical, Dental, Vision, Disability, Life and AD&D insurance 401k with a company match 30% merchandise discount Responsibilities This position will oversee the day-to-day operations and workflow of the Guest Services Team, ensuring quality and guideline compliance. This position will also work effectively across departments to ensure seamless communication and information sharing for performance enhancement, training, and process improvement. Oversee the day-to-day performance and workflow of the Guest Services Team and answer team questions, help with problems, and oversee their work for quality and guideline compliance Work effectively across all departments to ensure that information is captured and communicated appropriately for purposes of performance, training and process improvement and maintain comprehensive working knowledge of all programs, tools, and systems Ensure that operational performance goals and Key Performance Indicator performance standards are met Take escalated customer calls and answer questions/recommend corrective services to address guest complaints Perform department auditing and assessments for the team and provide feedback for calls, live chat, emails and social Assist in determining work procedures, prepare work schedules, and expedite workflows Conduct team meetings to update members on best practices and continuing expectations and administer corrective action when needed, following all departmental guidelines and established timeframes Coach and develop associates to improve quality, performance, and productivity; develop and implement goals and action plans as needed Participate in hiring and interviewing processes and new team member onboarding Qualifications Bachelor or Associates degree or 3-5 years experience and/or training; or equivalent combination of education and experience Proficiency with MS Office to include Outlook, Word, and Excel Strong verbal and written communication skills Excellent organizational skills to manage and prioritize multiple tasks Ability to remain confidential with all proprietary and sensitive information Ability to mentor and provide support to other associates The pay range reflects the potential base salary range for this role. Individual base pay is determined by various factors such as relevant experience and skills, and the scope and responsibilities of the position. Pay Range $55,000 - $65,000