Operations Manager (Libertyville)
Position Summary The Operations Manager leads the team responsible for Mimo Monitors' daily warehouse, inventory, fulfillment, and logistics activities to ensure products are delivered accurately, on time, and cost effectively. This role sets priorities, provides direction and problem-solving support, and serves as the escalation point for operational, freight, customer delivery, and service/RMA issues. The Operations Manager works closely with leadership, Sales, Engineering, Finance, and Customer Support to ensure customer requirements are understood and operational commitments are achievable. Essential Duties and Responsibilities Operations and Fulfillment Management • Establish priorities for warehouse, inventory, fulfillment, and shipping activities based on customer orders, backlog, requested delivery dates, and product availability. • Monitor order status, inventory availability, shipping deadlines, and delivery risks; provide direction and resolve or escalate issues that may affect customer commitments. • Oversee the team and processes responsible for receiving, inventory movement, picking, packing, shipping, configuration, labeling, and other fulfillment activities. • Coordinate operational readiness for custom products, special customer requirements, and new product introductions. Purchasing and Supply Coordination • Provide support for purchasing activities, product availability, and supply issues that affect operations or customer commitments. • Coordinate as needed with suppliers and overseas manufacturing personnel on order status, lead times, quality concerns, and delivery issues as needed. Inventory, Logistics, and Customer Delivery • Ensure the team maintains accurate inventory records, appropriate stock levels, and effective controls for receiving, storage and inventory adjustments. • Oversee warehouse organization, workflow, product handling, and fulfillment standards, and serve as the primary escalation point for questions or exceptions from the operations team. • Oversee domestic and international freight activities, including carrier and forwarder coordination, shipping documentation, and resolution of delivery delays, damage, failed deliveries, shortages, and other exceptions. • Ensure customer-specific shipping, routing, labeling, packaging, palletization, appointment, and delivery requirements are understood and followed. Customer Support and RMA Coordination • Serve as the operations-side escalation point for customer service and RMA issues requiring coordination beyond routine support. • Coordinate with Customer Support and Engineering on technical troubleshooting, product evaluation, replacement needs, warranty disposition, and next steps for customer issues. • Ensure RMA and service issues are resolved with appropriate documentation, customer communication, product disposition, and follow-through on recurring problems. Sales Coordination, Systems, and Improvement • Work with Sales before quoting or order acceptance to identify delivery requirements affecting freight cost, lead time, packaging, handling, or fulfillment. • Ensure the team provides accurate freight quotes and operational input to Sales; review unusual or complex delivery requirements before commitments are made. • Maintain accurate operational information and practical procedures and controls for key activities. Team Leadership • Lead assigned employees, establish priorities and expectations, delegate work, and monitor results. • Ensure employees are trained and cross-trained on procedures, systems, customer requirements, inventory controls, and safe work practices. • Provide coaching, feedback, accountability, and participate in hiring, performance reviews, and staffing decisions. • Serve as the escalation point for direct reports on fulfillment, freight, inventory, delivery, and customer-requirement issues; coordinate solutions across departments as needed. Required Qualifications • Five or more years of progressively responsible experience in operations, supply chain, manufacturing, or distribution, including team leadership or supervisory experience. • Experience managing warehouse operations, inventory control, fulfillment, freight coordination, and customer delivery requirements; purchasing experience is beneficial. • Experience using ERP, inventory, or order-management systems and spreadsheets to manage information and evaluate performance. • Strong organizational, analytical, problem-solving, and communication skills with demonstrated follow-through and sound judgment. • Ability to work independently, manage competing priorities, and collaborate effectively across departments and with external partners. Preferred Qualifications • Experience with electronics, commercial displays, audiovisual products, or related technology products, including support or troubleshooting coordination. • Experience with domestic/international freight, customer delivery requirements, contract manufacturers, and RMA or warranty processes. • Bachelor's degree in operations, supply chain, business, engineering, or a related field, or equivalent relevant experience. • Position is in Libertyville, IL
