Client Care Coordinator (Highland Park)
Client Care Coordinator Real Skin Aesthetics | Highland Park, IL About Us Are you passionate about skincare, dedicated to exceptional customer service, and energized by creating memorable client experiences? Real Skin Aesthetics is a growing, results-driven skincare clinic in Highland Park, IL, and we’re looking for a polished, personable, and detail-oriented Client Care Coordinator to join our team! We specialize in advanced skincare treatments, medical-grade products, and personalized care. Our commitment to exceptional results is matched by our dedication to providing an elevated, welcoming client experience. As our Client Care Coordinator, you’ll be the face and voice of Real Skin Aesthetics, playing an essential role in every stage of the client journey. From the first interaction to post-treatment follow-up, you’ll help ensure every client feels valued, informed, and genuinely cared for. Candidates with social media management and content creation experience will receive strong preference. Key Responsibilities Client Experience & Communication * Welcome clients with warmth, professionalism, and genuine hospitality. * Manage incoming phone calls, text messages, and emails promptly and professionally. * Coordinate appointment scheduling, confirmations, and follow-ups. * Manage client check-ins, check-outs, and payment processing. * Build and maintain meaningful client relationships while delivering a consistently exceptional experience. * Confidently communicate information about our services, skincare products, and provider-approved post-treatment instructions. Daily Operations & Team Support * Maintain an organized, polished, and welcoming reception area and back office. * Support providers with administrative responsibilities and daily clinic operations. * Assist with treatment room turnover and other operational tasks as needed. * Help maintain accurate client records, scheduling details, and communications. * Anticipate the needs of clients and team members while proactively solving problems. * Contribute to a positive, collaborative, and supportive workplace culture. Social Media & Marketing (Preferred Experience) * Assist with creating engaging social media content that reflects our brand and values. * Support Instagram and other social media initiatives, including content planning, photography, and short-form video. * Help promote treatments, products, special events, and clinic announcements. * Collaborate with the team to identify opportunities for authentic, educational, and engaging content. Qualifications & Ideal Candidate We’re looking for someone who takes pride in their work, has exceptional attention to detail, and understands the importance of creating a luxury-level client experience. Our ideal candidate: * Has a genuine interest in skincare, aesthetics, beauty, and wellness. * Brings previous experience in a medical spa, aesthetics clinic, salon, hospitality, or other client-facing environment (preferred). * Demonstrates outstanding verbal and written communication skills. * Is highly organized, dependable, and comfortable multitasking in a fast-paced environment. * Is technologically proficient and comfortable learning scheduling software and digital communication platforms. * Presents themselves with professionalism, confidence, and a positive attitude. * Takes initiative, anticipates needs, and approaches challenges with a solution-oriented mindset. * Works well independently while contributing to a collaborative team environment. * Is available to work a flexible schedule, including some evenings and Saturdays. * Has experience with social media management, content creation, Canva, Instagram, or similar platforms (strongly preferred). Why Join Real Skin Aesthetics? * Be part of a growing, independently owned skincare clinic with a strong commitment to excellence. * Work alongside passionate professionals who value education, teamwork, and exceptional client care. * Enjoy employee discounts on professional skincare products and treatments. * Join a supportive, growth-focused environment where your contributions are recognized and valued. * Explore meaningful opportunities for professional development and advancement in client relations, operations, and leadership. Important Information About This Position We are seeking a dedicated client care professional who is genuinely interested in building a long-term career in client experience and clinic operations. This position is not intended as a pathway into a clinical provider role. While we appreciate individuals pursuing careers in aesthetics and healthcare, we are specifically looking for someone whose professional goals align with front desk operations, client relations, and administrative leadership. The Client Care Coordinator is an essential part of our business, and we are committed to finding someone who recognizes the value and long-term growth potential of this role. How to Apply If you’re passionate about creating exceptional client experiences, thrive in a professional, team-oriented environment, and are excited to grow with Real Skin Aesthetics, we’d love to hear from you! Please submit your resume and a brief introduction outlining your relevant experience and interest in the position. Real Skin Aesthetics Highland Park, Illinois Real Skin. Real Science. Real Results.
