VP, Solution Architect - Digital Servicing
Role Summary/Purpose: The Vice President, Solution Architect craves working in a hands-on system design and architecture environment and leads by example to make sure time sensitive projects get done on time and to specifications. To be successful in this role, deep expertise in solution architecture using UI, API, and full-stack designs, and the ability to influence and lead multiple teams is crucial. This VP will lead the architecture and support the development of our digital servicing applications by architecting and designing thoughtful solutions and maintain operational excellence, with a particular focus on scalability, performance and security as part of the overall solution design. The Solution Architect will architect complex business solutions by partnering with business and technology leaders to understand key challenges as well as produce process flows and system interaction diagrams to help drive these solutions. Our Way of Working We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. You are the right candidate if you… Have passion: Sure, you can code, but are you passionate about application development in a complex ecosystem, using the latest technologies, open-source projects and languages? Have common sense: Building is important, but do you think through designs to ensure they’re the best solutions first? Are slightly obsessed with solution design: Do you focus on failure scenarios, performance, data integrity, security…all the good stuff? Are a leader: This VP will influence a large cross functional team to deliver awesome cutting-edge customer facing applications. Are you up for the challenge? Learn quickly and adapt to new technology: Let’s face it – technology changes by the minute. Are you able to quickly adapt and learn to be productive with new languages, operating systems, and tools? Think like a customer: Central to our products is our understanding of our customers’ needs and requirements. Do you consider UX in your decision making, and think like a customer? Have tech chops. Are you ready to get into the weeds on complex technology solutions and be willing to identify the right tool for the right solution, not simply falling back on what you’re comfortable with? Essential Responsibilities: Design and guide the architecture for complex systems, ensuring that it is secure, scalable, performant, adaptable, and meets business needs. Assist in crafting and maintaining the architecture roadmap, future state technology architectural strategy, along with application modernization and migration roadmap. Design solutions to business needs by documenting systems, data, and business logic of an end-to-end business process. Ensure compliance with architecture, security, and technology standards set by Synchrony. Be a leading architect for development teams, influencing them through all phases of Agile development life cycle. Influence and collaborate with software developers, UX designers, product managers, application architects, and customer application experts to create exceptional application solutions. Implement new technologies and assist developers as they migrate to new technologies. Participate in Agile scrums consisting of cross-functional teams. Design data models to support complex business processes. Mentor and influence all levels of the team: in this role, you will have the opportunity to influence up and down the chain of command. Lead Agile sprints as the technical expert, including sprint planning, daily standups, backlog grooming sessions, and sprint reviews. Participate in troubleshooting production defects, root cause analysis, incident reports, and provide direction in problem resolution. Provide 24x7 on-call support periodically throughout the year. Identify ways to increase efficiency and improve system performance. Work with third party vendors to develop software and/or integrate their software into the company's products. Perform other duties and/or special projects as assigned. Qualifications/Requirements: Bachelor’s degree in computer science or related degree and a minimum of 8 years of experience with software engineering experience OR, in lieu of degree, High School Diploma/GED 10 years of experience with software engineering. Proven strong solution architecture skills and experience in designing complex technical solutions. Experience with microservices, event-driven architecture, and cloud native design patterns. Experience in architecting applications across the full stack including Cloud Native Application Architecture, Microservices ecosystem, RESTful APIs, API Gateway and Spring Framework. Experience with Java, Spring Boot, Spring Cloud and related open-source technologies. Familiarity with JSON, REST, and XML based web services. Experience with Database Architecture, Modeling, and familiarity with Oracle, MySQL, & SQL. Pivotal Cloud Foundry (PCF) experience is desired. Experience in iOS, Android, Web, React and AWS is desired. Experience using Splunk or similar tools for production support. Experience developing and supporting financial/banking applications is desired. Critical Thinking, creativity and problem-solving skills. Strong communication skills with technical and non-technical peers. Ability and flexibility to travel for business as required Desired Characteristics: Strong cross-functional team player with the ability to work seamlessly across a matrix organization. Desire to work in a dynamic, fast-paced environment. Excellent interpersonal skills with the ability to influence clients, team members, management, and external groups, including challenging opinions. Strong attention to detail in a team environment. Strong oral and written communication, analytical and problem-solving skills. Ability to effectively communicate complex technical details to non-technical audiences. Ability to analyze, use structured problem solving and available tools to troubleshoot systems, identify root cause, action plans, impact and resolution options. Being comfortable with ambiguity and rapidly changing priorities. Grade/Level: 12 The salary range for this position is 135,000.00 - 230,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Our Way of Working : We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to our nearest Hub (either virtual or physical) for in-person engagement activities such as weekly business or team meetings, training and culture events. *Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology
