Manager, Operations - 2nd Shift
Be part of an amazing story. At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together. Job Overview The Manager, Operations coordinates and oversees the day-to-day management of a distribution department. They manage daily activities and develop both short- and long-term strategic plans to ensure the facility and organization meet their goals and objectives. They also perform other related duties, special projects, or assignments as required. The schedule for this opportunity is, Sun 6:30 PM–5:00 AM, Mon-Wed 5:00 PM-3:30 AM What You Will Do Manage the distribution department, ensuring goals and targets are met or exceeded while coaching and counseling direct reports. Generate reports for management to track department performance and progress. Ensure departments meet or exceed performance metrics in areas such as safety, shortage control, cost management, quality, processing standards, flexibility, reliability, customer service, and execution of plans. Deliver presentations to the retail division and senior management as needed. Identify, develop, and implement short- and long-term strategies to enhance profitability, productivity, and efficiency across operations. Continuously analyze work processes to identify optimization opportunities and implement process improvements. Cultivate a work culture focused on success and superior customer service. Develop and maintain procedures and metrics to ensure customer service satisfaction levels are achieved. Oversee all aspects of inventory control and ensure effective management. Drive and manage changes associated with organizational growth. Review activity, cost, operational, and forecast analyses to assess progress toward department goals and objectives. Develop training programs and ensure staff comprehension and adherence. Ensure a safe work environment by developing and enforcing safe work practices and ensuring compliance with AOSE and safety programs. Collaborate with Macy’s Technology to refine and develop systems that improve operations, productivity, and service levels. Skills You Will Need Leadership and Mentoring: Exceptional leadership skills with the ability to coach, mentor, and motivate teams, fostering a culture of success and continuous improvement. Strategic and Tactical Planning: Ability to develop and execute short- and long-term strategic plans that enhance profitability, productivity, and operational efficiency. Process Improvement and Optimization: Strong analytical skills to assess work processes, identify opportunities for improvement, and implement effective changes to streamline operations. Problem-Solving and Decision-Making: Proven ability to recognize issues, analyze problems, and make sound decisions quickly, especially in a fast-paced environment. Interpersonal Communication: Excellent verbal and written communication skills, including the ability to present information clearly and concisely to different stakeholders. Adaptability and Change Management: Capable of managing change and driving initiatives that support organizational growth, demonstrating flexibility in evolving business conditions. Customer Service Focus: Ability to maintain high customer service standards by developing procedures and metrics to ensure satisfaction across all areas. Inventory and Cost Management: Strong knowledge of inventory control, cost management, and safety protocols, ensuring compliance and efficiency in distribution operations. Collaboration and Cross-Functional Leadership: Ability to work closely with various departments, including technology teams, to improve systems and processes that boost productivity and service levels. Proficiency in Microsoft Office: Expertise in using Microsoft Office tools (Word, Excel, Access) to manage reports, analyze data, and track performance metrics. Integrity and Trust: Demonstrates integrity and builds trust through transparency and open, continuous communication with teams and stakeholders. Creativity and Innovation: Ability to think creatively and implement new strategies or processes that improve efficiency, quality, and service. Who You Are Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy’s aspires to achieve every day in every way. Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 50 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment. Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs. What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include: Merchandise discounts Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Tuition reimbursement Access the full menu of benefits offerings here. About Us This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. Join us and help write the next chapter in our story - apply today! This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. SUPPLY00 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.
