E-Commerce Operations & Customer Experience Specialist (New York)

About Bond No. 9: For the first time in fragrance history, a major, full-blown fragrance collection was launched as an homage to a great city: New York. Bond No. 9, headquartered at 9 Bond Street in NoHo, celebrates the city with women’s, men’s, and unisex eaux de parfum. Our dual mission is to restore artistry to perfumery and to mark every New York neighborhood with a scent of its own. We are seeking a digitally driven, detail-oriented, and customer-focused individual to join our team as a Customer Service & E-Commerce Specialist , supporting our direct-to-consumer business and ensuring an exceptional client experience. Why Join Bond No. 9? Join the team behind New York City's first luxury fragrance house and help shape the future of an iconic brand. At Bond No. 9, you'll work alongside a collaborative, passionate team where creativity, innovation, and excellence are celebrated every day. Be part of shaping our customers’ online journey and representing iconic fragrances worldwide. Position Summary Bond No. 9 is seeking a proactive and detail-oriented Customer Service & E-Commerce Specialist to support our growing direct-to-consumer business. This role combines luxury client service with e-commerce operations, helping to deliver a best-in-class online shopping experience through customer support, digital merchandising, performance reporting, and cross-functional collaboration. The ideal candidate thrives in a fast-paced environment, has a passion for luxury beauty, and is committed to delivering exceptional service at every touchpoint. Key Responsibilities: Customer Service & Client Experience: Monitor, listen, and respond to customer inquiries via phone, email, and chat, maintaining the Bond No. 9 tone of voice. Escalate inquiries when necessary and provide feedback to improve service processes. Manage eCommerce returns and exchanges, ensuring warehouse processing and timely refunds. Partner with retail and warehouse teams on order fulfillment and omnichannel initiatives. Track customer satisfaction and provide insights to drive process improvements. Assist in mapping the post-purchase journey and testing initiatives to enhance the client experience. E-Commerce Operations & Merchandising: Maintain and update the DTC product catalog, including product pages, banners, offers, and content in line with brand guidelines and launch calendars. Support new product launches, promotions, and sampling initiatives (e.g., GWP, bundles, exclusive offers). Monitor product availability, coordinate stock updates, and ensure site accuracy. Partner with marketing, creative, and HQ teams to optimize imagery, copy, and SEO. Assist with A/B testing and site personalization initiatives to improve conversion and engagement. Performance Tracking & Analytics: Compile and analyze performance reports covering sales, orders, traffic, and conversion KPIs. Maintain campaign and content trackers to assess promotional effectiveness and identify optimization opportunities. Track competitive activity and provide insights to inform business strategy. Skills & Experience: 3 years of experience in customer service and eCommerce operations, preferably in luxury beauty or fragrance. Strong interpersonal skills and a positive, proactive attitude. Highly organized, analytical, and detail-oriented. Knowledge of eCommerce platforms, digital marketing, and CRM systems. Proficient in MS Excel, PowerPoint, and Word. Spanish-speaking a plus. Entrepreneurial mindset with a passion for luxury fragrances, eCommerce innovation, and delivering exceptional client experiences. Benefits 401k match up to 4% Medical, dental & vision insurance – company covers 50% of the premium Summer Fridays - Office closes at 2pm Ready to Join Us? If you're passionate about luxury fragrance, innovation, and delivering exceptional experiences, we'd love to hear from you. Apply today and become part of the team behind one of New York City's most iconic luxury fragrance brands.

Fraud & Disputes Supervisor (Henderson)

The Fraud & Disputes Supervisor is responsible for overseeing daily operations of a frontline team handling inbound calls and transaction-related claims, including fraud, disputes, and account investigations. This role ensures operational excellence, regulatory compliance, quality assurance, and timely resolution of customer claims while supporting team performance, engagement, and continuous improvement. This position is in office in Henderson, Nevada and requires you to be in office M-F 8:00 am to 5:00 pm. Key Responsibilities Supervise, coach, and develop a team of Fraud & Disputes Analysts handling inbound calls and casework Monitor daily staffing, queues, call volumes, and claim backlogs to meet SLAs and service levels Conduct regular one-on-ones, performance reviews, and coaching sessions Address performance gaps through action plans, training, and real-time support Serve as the first point of escalation for complex customer issues or sensitive cases Oversee end-to-end processing of fraud claims, disputes, chargebacks, and related investigations Ensure accurate and timely case handling in accordance with Visa, Mastercard, and internal policies Identify trends in fraud activity, disputes, and customer complaints and escalate as needed Handle customer escalations as they arise Ensure compliance with applicable regulations (e.g., Reg E, card network rules, internal SOPs) Partner with Quality Assurance to implement feedback and corrective actions Maintain audit-ready documentation and support internal/external audits Payroll and workforce management to ensure appropriate staffing Supervisory Responsibilities Oversees daily operation of Fraud & Disputes department and is responsible for the development and performance management of Fraud & Disputes staff. Required Skills/Abilities Outstanding customer service skills. Excellent written and oral skills. Computer literacy and keyboard typing skills. Proficiency in Microsoft Office Suites. Ability to work independently and as part of a team in a fast-paced environment. Problem-solving skills and the ability to handle challenging situations with professionalism and empathy. Excellent Problem-Solving skills. Bilingual preferred – English/Spanish. Education and Experience High school diploma or equivalent. Must be 18 years of age. Minimum of 3 years in supervisor/manager role Experience with Fraud/Disputes/Back Office Working Conditions Work is generally performed within an indoor office environment utilizing standard office equipment. General office environment requiring frequent sitting; dexterity of hands and fingers to operate a computer Position is not eligible for remote work.

Veterinarian (Chicago)

Kindred Veterinary is a family- owned and operated, companion animal hospital in Chicago, IL. Our work environment includes: Modern office setting 30 minute appointment-based practice On-the-job training Growth opportunities Team and Community social events Kindred Veterinary is a locally- owned, family- operated, new clinic that is focused on supporting a kind, empathetic, and collaborative veterinary environment for patients, clients, and staff alike. We are dedicated to providing the highest-quality care and comfort to our pets, and clarity to our clients' concerns in the (truly awesome) Pilsen, Chicago neighborhood and surrounding communities. We are seeking a Veterinarian for our growing, dynamic practice. The right candidate will have strong foundation in medicine, communication skills, enjoy client education, and be a positive, pro-active team player that sees equal parts preventative care and urgent care/emergency cases. Surgical interest, Ultrasound Certification, and Complementary/TCVM experience is a plus. Kindred Veterinary strives to deliver the kind of medicine, service, and experience that we would want for our own family- and our highly-trained support staff is integral to helping us provide a high-quality medicine experience. As we are a small group, we aim to fully utilize the skills of our support staff, encourage cross-training, and strive to support the needs of our individual team members. We regularly discuss work-flows and touch-base on daily happenings. We are very engaged in the community and regularly partake in events to support local businesses. Opportunities for growth into leadership roles will be actively fostered for the right candidate. Bilingual (Spanish-speaking) and Social Media interest is a plus. Salary: $100k – 150k based on experience Job Type: Full-time Benefits: 401k (with Employer Match) Health, Dental, Vision, Life Insurance Employee discount Flexible schedule Paid time off Professional development assistance Schedule: 10 hour, day shifts only No nights No On-Call Rotating Saturday availability We're looking for a dynamic and enthusiastic Veterinarian to join our team and help us provide the highest-quality care and service. Job Type: Full-time or Part Time Pay: $100,000.00 - $160,000.00 per year

Architectural Job Captain-Charleston / Summerville, SC (Summerville)

Minimum 5 Years Experience Commercial Retail Architecture MMA Architects | Summerville, SC MMA Architects is expanding its Charleston-area presence in Summerville, South Carolina! Coordinate Great Projects. Deliver Technical Excellence. Grow Into Project Leadership. MMA Architects is a multi-sector architectural firm with expertise in retail, mixed-use development, commercial, industrial, healthcare, education, hospitality, and residential design. While our work spans a wide range of markets, this opportunity is within our growing Retail Studio, where we support some of the nation's largest retail brands through every phase of project delivery. Based in our Summerville, South Carolina office, you'll play a key role in the technical execution of projects ranging from ground-up stores and major expansions to remodels, tenant improvements, and prototype rollouts across the United States. As an Architectural Job Captain, you'll work closely with Project Managers to coordinate construction documents, consultants, and internal project teams while ensuring projects are delivered accurately, efficiently, and on schedule. This position is ideal for someone who enjoys solving technical challenges, coordinating complex projects, and preparing for future project management responsibilities. What You'll Do Lead the preparation and coordination of construction documents using Revit. Coordinate architectural drawings with structural, MEP, civil, and specialty consultants. Develop floor plans, elevations, sections, details, schedules, and project documentation. Review construction documents for quality, accuracy, and coordination before project milestones. Assist Project Managers with project schedules, deliverables, and consultant coordination. Perform code research and apply building code, accessibility, and life safety requirements. Support permit submissions and responses to agency review comments. Participate in construction administration activities, including RFIs, submittal reviews, shop drawing reviews, and field observations. Mentor entry-level architects and designers on project documentation, Revit standards, and best practices. Help maintain and improve prototype standards, drawing quality, and production workflows. Who You Are You're a technically strong architect who enjoys bringing projects together. You understand that great construction documents are the result of careful coordination, attention to detail, and teamwork. You enjoy solving problems before they reach the field, coordinating consultants, and helping younger team members grow. You're looking for an opportunity to expand your technical expertise while taking on increasing responsibility within a collaborative project team. What We're Looking For Experience & Education Bachelor's or Master's degree in Architecture from an accredited program. Minimum of 5 years of professional architectural experience. Architectural registration preferred or actively pursuing licensure. Authorized to work in the United States. Experience preparing commercial construction documents is required. Experience with commercial retail projects is strongly preferred. Experience with prototype-based projects or national retail programs is a plus. Technical Skills High proficiency in Revit; AutoCAD experience is a plus. Strong understanding of construction document preparation and architectural detailing. Experience coordinating drawings with structural, MEP, civil, and specialty consultants. Working knowledge of commercial building systems, building codes, accessibility requirements, and permitting processes. Experience with construction administration, including RFIs, submittals, field observations, and consultant coordination. Professional Skills Strong organizational and time management skills. Excellent written and verbal communication skills. Ability to manage multiple projects and deadlines in a fast-paced environment. Strong attention to detail and commitment to producing high-quality work. Ability to mentor junior staff and contribute to a collaborative team environment. Success in This Role Within your first year, you will: Become the technical lead on multiple national retail projects. Deliver coordinated construction documents with minimal revisions. Build strong working relationships with consultants and internal project teams. Improve drawing quality, coordination, and production efficiency across multiple projects. Become a trusted technical resource within MMA's Retail Studio. Why MMA? At MMA, you'll join a firm that combines the resources and stability of a multi-sector practice with the collaborative culture of a growing organization. Within our Retail Studio, you'll work on projects for nationally recognized brands alongside experienced project managers, dedicated production staff, an in-house permitting department, and long-standing consultant partners. Our team manages projects in nearly every state, giving you the opportunity to gain experience with a wide variety of jurisdictions, building types, and project challenges. We're also investing in the future of architecture through Integrated Project Delivery (IPD), AI-assisted workflows, and advanced digital technologies. As an Architectural Job Captain, you'll play a key role in improving how projects are coordinated and delivered while preparing for future leadership opportunities. Benefits Competitive salary Paid Medical, Dental, and Vision coverage 401(k) with company match Paid Time Off and Paid Holidays Life Insurance and Long-Term Disability Professional Development and Licensure Support Hybrid work schedule after successful completion of the introductory period Flexible work hours Collaborative, team-oriented culture with opportunities for advancement Join Our Team If you're looking for an opportunity to strengthen your technical expertise, coordinate nationally recognized retail projects, mentor the next generation of architects, and continue growing toward project management and leadership, we'd love to hear from you. This position is based in our Charleston/Summerville, SC office and is not eligible for remote work outside the United States. MMA does not provide relocation assistance or visa sponsorship for this position. Candidates must be legally authorized to work in the United States without sponsorship.

Project Engineer (Charleston)

THE REGIONAL OFFICE IS LOCATED IN CHARLESTON, SC WITH THE INITIAL ASSIGNMENT ALSO LOCATED IN CHARLESTON . THE RATE OF PAY IS $55-$80k / YEAR The Bell Company is a large Mechanical Contractor that takes on some of the most complex projects in our East Coast Market. This is your chance to become a part of this dynamic team. THE OPPORTUNITY: Project Engineer As a Project Engineer with The Bell Company you will have the opportunity to use your skills to work on hospitals, laboratories, projects, large industrial and institutional projects. Additional information on our past and current projects can be found on our website: www.thebellcompany.com PAY RANGE : $55-$80k / YEAR FOR PROJECT ENGINEER THE BENEFITS: At the Bell Company we believe in rewarding members of our employees with more than just a competitive rate. We also offer: Being part of an EMPLOYEE-OWNED COMPANY with the company contributing stock in the anticipated value of 3% to 6% of your gross (ESOP program) as well as an annual bonus program for all employees. Both programs are subject to vesting and/or company performance. Ongoing professional training and development Opportunities for advancement Defined annual bonus program based on Company performance Employer paid $50,000 life insurance Elective medical with 75% employer contribution, dental and supplemental benefits are available immediately 401 (k) program with 3% employer grant Paid vacation Paid holidays Relocation assistance available Job Requirements This is a position for a contractor that is in the self-perform mechanical and plumbing trades on complex industrial, institutional and health care projects. Candidates must have the following credentials to be preferred: Candidates with a 4-year degree in Mechanical Engineering are preferred Other engineering curriculum or Construction Management MAY be considered. Experience: Candidates must demonstrate a past work history and their desire for a career in construction. Entry Level candidates that meet the education requirements will be considered but previous experience in all facets of project controls such as submittal, change orders, purchase orders, material take offs and releases are required skills, is preferred. This is an excellent opportunity to be part of an industry leading team and take advantage of ample opportunities for advancement in our growing market. Additional Requirements: Maintain the ethics and professionalism of The Bell Company in the execution of the duties and responsibilities of the position. Dedicated, self-motivated with good verbal and people skills. Demonstrate a stable work history. Able to prioritize and work independently. Pass a pre-employment drug screening. Willing to work all hours and schedules assigned. Certifications: OSHA 30 hour required prior to start date (company will provide the online course at no cost to employee). The Bell Company is an Equal Employment Opportunity Employer. Minorities, Women, Disabled and Veterans are encouraged to apply. Our focus marketplace is the Heavy Construction Industry ( Mechanical Piping ) and PLUMBING

Production Manager (Columbus)

The QUIKRETE® Co. one of the largest manufacturers of packaged concrete products in the US and an innovative leader in the commercial building, home improvement products, & DOT industries is seeking a motivated & proactive Production Manager for our Columbus, TX location. We prioritize fostering a positive, collaborative environment where every team member is valued and treated with dignity. The ideal candidate will play a pivotal role in driving excellence in product production by championing safety, quality, and cost-effectiveness. Your leadership will extend from overseeing manufacturing operations, managing materials, and supervising shipping processes. Key Responsibilities: Responsible for the supervision of 40 employees across two shifts. Ensures products are manufactured to company standards and meet all quality control requirements. Schedules production in an efficient manner while ensuring that inventory levels are appropriate to meet customer requirements. Reviews accuracy of data for daily production reports. Establishes and maintains an accident free work environment. Ensures that plant machinery & equipment is in compliance with established company, OSHA/ EPA policies & requirements. Maintains an organized and clean warehouse. Responsible for housekeeping in the production areas of the plant. Other duties as assigned by supervisor. Qualifications: 2 years of supervisory/management experience required. Bi-lingual communication skills are a plus. Must have a mechanical aptitude and be capable of communicating with maintenance personnel. Must be able to build, maintain and lead a teamwork type environment. Must be able to monitor and manage adequate inventory controls. Must have strong analytical problem solving skills. Must have good communication skills and work well with customers. Longevity in a building products or an industrial manufacturing background is preferred. A four-year college degree preferred. Basic proficiency in Microsoft Office Suite (Excel, Word, Outlook), JD Edwards experience preferred. Benefits 401(k) Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance Equal Opportunity Statement The QUIKRETE® Companies, LLC is an Equal Opportunity Employer and not an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, protected veteran status, or status as an individual with a disability.

Rental Manager (Denver)

Hogan is now part of the Enterprise Mobility portfolio of brands. As part of the Enterprise Mobility portfolio of brands, Hogan is excited to provide our employees with access to enhanced benefits, resources, and career opportunities. Hogan Transportation is a 100-year-old full-service transportation and logistics company operating throughout North America. Through its transportation, logistics, truck leasing and fleet maintenance operations, Hogan provides customized solutions backed by a tradition of unparalleled service, first-class equipment, and advanced technology. From the relationship-driven service we deliver every day to the communities we support through our giving efforts, team members like you are what make our business thrive. Job Summary The Rental Manager (RM) position has responsibility for the sales & operational activities of our commercial truck rental product line, including: business development, account management, customer service, asset management, and the branch’s overall product line performance. *This position pays $51k-56k per year, plus 15% commission earnings based on performance* *Benefits include: Medical, Dental and Vision Insurance; 401(k) with company match, PTO, Paid holidays, etc.* *Apply at Hogan1.com/Careers* As the Rental Manager , you’ll manage a multi-million-dollar fleet, make decisions and create solutions to maximize product line revenue & profitability performance, create an efficient rental operation, provide outstanding service to our customers, pursue new commercial rental accounts, develop sales leads for new contractual product lines (e.g., full service lease, contract maintenance, etc.), and execute the company’s sales & marketing strategies. Our Rental Managers are exposed to many different sales & operations aspects of our business, gaining valuable experience and knowledge. And, our management team provides positive coaching & mentoring to help develop your skill sets for success. Essential Duties and Responsibilities Manages a fleet of trucks and matches availability with customer requirements and needs. Ensures decisions and solutions throughout the vehicle rental process maximize product line revenue and profitability performance. Ensures the rental operation runs efficiently. Interacts with clients and potential clients in-person and on the phone ensuring high-quality service and excellent overall customer experience. Arranges for the rental of vehicles, including all necessary paperwork. Works with shop personnel, as well as takes ownership and all steps necessary, to ensure trucks are client-ready, on-time. Ensures high-quality customer satisfaction and overall positive customer experience. Resolves customer complaints to their satisfaction with Hogan policies and procedures. Pursues new commercial rental accounts. Develops sales leads for new contractual product lines (e.g., full-service lease, contract maintenance, etc.) Works with and assists other Hogan sales personnel to maximize branch’s financial performance. Executes the company’s sales and marketing strategies. Other duties as required. Requirements Bachelor’s degree or equivalent working experience (preferred, not required). 2 years sales and/or leadership experience is preferred Ability to develop positive business relationships Analytical and problem-solving mentality Ability to work well within a professional team environment Strong desire to take initiative and compete in a sales-driven department Desire to face and address new challenges Ability to handle multiple tasks in a fast-paced work environment Strong organizational skills with great attention to detail Excellent written and verbal communication skills Proficient in Word, Excel, and PowerPoint No required overnight travel (except for an occasional meeting at corporate HQ) A valid driver's license with no more than 2 moving violations and/or at fault accidents in the past 3 years. No drug or alcohol related conviction on your record in the past 3 years (i.e., DUI, DWI, reckless driving, using a cellular device, etc.) Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. Compensation Package Salary Commission/Bonus. Total compensation for a successful Rental Manager typically ranges between $57,000 - $70,000 annually (based on performance). Competitive benefits package (401K, medical & dental benefits, paid time off days, etc.)

Director, Broker Dealer Controller (Jersey City)

Our client is a global bank. They seek a Director, Broker Dealer Controller to join their Jersey City, NJ office. Responsibilities Direct month-end close and financial reporting processes to ensure accuracy, timeliness, and compliance with US GAAP, IFRS, and regulatory standards Lead a multi-location accounting team supporting U.S. broker-dealer and affiliated entity financial operations Validate revenue, expense, and balance sheet reporting to ensure accurate financial statement presentation under US GAAP and IFRS Collaborate with head office finance control teams to support reporting, controls, and disclosure requirements Liaise with regulators, external auditors, and internal audit teams to manage inquiries and ensure the timely resolution of audit matters Oversee all internal and external audit activities, including coordination, deliverables, and closure of audit findings Strengthen internal control frameworks and governance structures to maintain audit readiness and regulatory compliance Monitor adherence to policies, procedures, and reporting requirements across U.S. broker-dealer entities Advise on complex transactions, new products, and accounting standards in partnership with cross-functional stakeholders Drive finance transformation initiatives, including ERP enhancements, automation, analytics, and AI-enabled process improvements Requirements 10 years relevant experience Combo or private experience Experience with financial products across capital markets, wealth management, and retail banking In-depth experience and knowledge of IFRS and GAAP accounting requirements Strong understanding of regional and global P&L reporting General understanding of SEC and FINRA regulatory reports CPA is preferred Series 27 is a plus JobID: 48363

Senior Clinical Project Manager (United States)

Remote – Hiring in these states: FL, NC, NJ, NY, PA, VA Preference for FL & NC Travel up to 50% required ABOUT THE COMPANY Fortvita Biologics is a San Francisco Bay Area–based biopharmaceutical company advancing next-generation biologics with the goal of addressing critical health needs. Building on our foundation in oncology, we are expanding into cardiovascular and metabolic diseases, immunology, and ophthalmology, applying our scientific rigor and platform capabilities to areas of growing global health burden. Our expertise covers antibody discovery and engineering, including monoclonal, bispecific, and polyspecific antibodies, as well as antibody-drug conjugates, all supported by development strategies rooted in thoughtful design and agile execution. Our clinical development footprint covers the U.S., Australia, and key regions across APAC and Europe, including the EU, UK, South Korea, and Japan. With more than 100 professionals across research, development, regulatory, and operations, we bring deep expertise and a global perspective to every program. Guided by our mission to transform research breakthroughs into therapeutic excellence and driven by our vision to improve lives through scientific innovation, we are committed to delivering meaningful impact for patients around the world. POSITION SUMMARY The Sr. CPM will oversee the planning, execution, and delivery of our oncology clinical trials across Phase I through III upon the task assignment. This is a critical role that blends hands-on clinical trial management with strategic oversight in a highly collaborative, entrepreneurial environment. As part of a small but high-impact team, the SCPM will play a key role in driving operational excellence, managing internal or external monitoring team of CROs and vendors, and ensuring clinical programs are delivered on time, within scope, and in compliance with GCP and regulatory standards. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Independently lead the operational execution of oncology clinical trials from startup through close-out. Serve as the primary point of contact for internal teams and external partners, including monitor team, CROs, vendors, and clinical sites. Develop and maintain detailed project timelines, operational plans, budgets, and risk mitigation strategies. Support protocol development, informed consent forms, site feasibility assessments, and study document creation/review/update/archive. Drive site engagement and issue resolution, collaborating closely with the Medical Monitor, Regulatory, Clinical Supply, Central Sample Management and Data Management team ect Manage and oversee CROs and vendors, ensuring quality and performance against contractual obligations and timelines. Facilitate cross-functional clinical study team meetings, ensure documentation of decisions and follow-up actions. Contribute to the development and continuous improvement of SOPs, tools, and operational best practices. Assist in preparation for regulatory inspections and submission of INDs/NDAs. Provide leadership in a hands-on, resource-limited environment, balancing strategic thinking with operational execution. Other duties as assigned. REQUIRED QUALIFICATIONS Bachelor's degree in Life Sciences or related field required; advanced degree (MS, PharmD, PhD) a plus. 5 years of clinical operations experience, with at least 3 years managing oncology trials. Experience in managing cross-functional, global clinical trials; demonstrated capabilities in supporting operational aspects of clinical trial related activities. Demonstrated experience in vendor and CRO oversight, including contracts, budgets, and performance management. Strong understanding of FDA, EMA, ICH-GCP guidelines, and clinical development processes. Effective leadership, communication, organizational, and interpersonal skills within small-team environments. Ability to manage multiple projects and pivot quickly in a fast-paced, evolving setting. Proficiency with CTMS, EDC systems, and Microsoft Office Suite. Self-starter mindset with a collaborative spirit and willingness to “roll up your sleeves.” Competencies / Core Skills Communication Problem-solving Collaboration Time management Attention to detail Fortvita is proud to be an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate based on any protected characteristic under applicable federal, state, or local law. This includes but not limited to race, color, religion, national origin, ancestry, sex (including pregnancy, childbirth, and breastfeeding), gender identity or expression, sexual orientation, age, marital status, physical or mental disability, medical condition, genetic information, military or veteran status, or hair texture and style. Harassment or discrimination on the basis of any protected trait is strictly prohibited. We do not accept unsolicited resumes from staffing agencies or search firms. Any resume submitted without a signed agreement will be considered unsolicited, and Fortvita will not be obligated to pay any fees. Additional Legal Disclaimers Applicants must have legal authorization to work in the United States. In compliance with federal law, all new hires will be required to verify identity and eligibility to work in the U.S. and complete Form I-9 upon hire. Employment at Fortvita is at-will. This means that either the employee or the company may terminate the employment relationship at any time, with or without cause or advanced notice. This job description is intended to describe the general nature of the work being performed and does not constitute a contract or guarantee of employment. Fortvita reserves the right to modify job duties or responsibilities at any time, based on business needs. Reasonable accommodation: If you require reasonable accommodation during the application process, please contact Fortvita’s Human Resources team at [email protected]. We are dedicated to ensuring all applicants have equal access and opportunity throughout the recruitment process. Employment may be contingent upon successful completion of a background check and any other requirements permitted by law.

ServiceNow Architect with BSS experience (Cincinnati)

The ServiceNow Architect will lead solution and workflow design for ServiceNow initiatives, with a primary focus on BSS experiences in a telecommunications environment and ServiceNow Sales and Order Management (SOM). This role will apply architectural expertise to design scalable solutions aligned with business and operational needs. Remote Job Position Responsibilities Design ServiceNow solutions aligned with business and technical requirements. Define and own the ServiceNow solution architecture , ensuring alignment with business objectives, enterprise architecture, security, scalability, and platform best practices. Design ServiceNow solutions supporting BSS and telecom business processes , including customer service, order management, service fulfillment, product/catalog management, billing-related processes, and case management. Translate business and BSS requirements into scalable ServiceNow technical and functional architectures . Develop integration strategies between ServiceNow and BSS/OSS, CRM, billing, provisioning, inventory, ERP, and other enterprise platforms. Design and govern integrations using REST/SOAP APIs, IntegrationHub, MID Server, event-driven architectures, and other integration technologies . Provide architectural leadership across ServiceNow modules such as CSM, ITSM, ITOM, CMDB, FSM, SPM, and IntegrationHub , as applicable. Establish ServiceNow data models, application architecture, integration patterns, security models, and governance standards . Lead technical design reviews and provide guidance to developers, administrators, business analysts, and implementation teams. Ensure solutions follow ServiceNow development best practices , including configuration over customization, upgradeability, performance, and maintainability. Collaborate with enterprise architects, BSS/OSS architects, product owners, and business stakeholders to develop end-to-end solutions. Identify opportunities to improve customer experience, operational efficiency, automation, and digital workflows through the ServiceNow platform. Support roadmap development, platform modernization, technical debt reduction, and ServiceNow transformation initiatives. Provide technical leadership during implementation, testing, deployment, and production support activities. Design workflows that support efficient, scalable business processes. Oversee ServiceNow BSS experiences within a telecommunications environment. Guide architecture for ServiceNow Sales and Order Management (SOM). BSS processes,telecom operation,customer management, order management, billing, product/catalog management, and enterprise integrations . Qualifications 8 years of experience in ServiceNow implementation, architecture, or technical leadership . Strong hands-on experience designing and implementing ServiceNow enterprise solutions . Significant experience in BSS and/or telecommunications environments . Strong understanding of BSS domains such as: Customer Management / CRM Product & Catalog Management Order Management Service Fulfillment Billing and Payments Customer Service / Case Management Customer and Service Lifecycle Management Experience integrating ServiceNow with BSS/OSS and other enterprise applications . Strong knowledge of ServiceNow CSM, ITSM, CMDB, IntegrationHub, and APIs . Experience with REST, SOAP, JSON, XML, web services, middleware, and enterprise integration patterns . Strong understanding of ServiceNow architecture, data model, application development, security, and platform governance. Experience leading architecture/design discussions with technical and business stakeholders. Strong communication, problem-solving, and stakeholder-management skills.

2nd Shift Production Manager (Muncie)

Job Description: This role will be responsible for the day-to-day management and supervision of the production area. This incumbent will be responsible for ensuring top quality units are produced, implementing continuous process improvement and cost savings, and performing the everyday schedule/team management duties. Supervise and Develop Production Personnel Floor Control Production Reporting (Inventories, Production Achievement, Rejects) Quality Improvement Associate Communications Attendance Tracking (Line-up, Overtime) 5S and Safety Control Continuous Improvement (Efficiency, Quality, Budget, w/PDCA cycle)o Initiate Training and Assessment Associate Coaching and Counseling Understand and Achieve Customer Requirements (Quality, Cost, Delivery) Minimum Qualifications (Education, Experience, and Skills): High School Diploma or GED Self-directed and task-oriented Willing to work overtime and all shifts Ability to lead teams Experience with Microsoft Office Applications such as Excel, Word and PowerPoint. Preferred Qualifications (Education, Experience, and Skills): College course work or 2-year Degree in Business Management, Business Administration, Organizational Leadership or Related Field 3 years of work experience in a repetitive, automotive manufacturing environment Equal Opportunity Employer (EOE) – Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender, identity, disability, protected veteran status and national origin. At Astemo, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. Our goal is to build an inclusive work environment that celebrates the differences of our employees. We want to ensure that every employee feels valued, respected and empowered. We don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Astemo is proud to be an equal opportunity employer.