AVP of Learning (Chandler)
Position Summary The Associate VP serves as a Department Leader for the Learning and Development function responsible for learning operations, program management, and Standard Operating Procedures operation. The AVP will be responsible for strategy, planning, development and delivery of learning programs products and tools to enable learning throughout our enterprises globally and learning ecosystems. The AVP leads and develops a team of Learning Advisors and manages learning vendor relationships, and contracts. Additionally, The AVP will serve a business thought partner and work with global teams and business leaders: multi-layered business leaders and individual contributors throughout the organization to help identify learning objectives, design content and learning experiences that align with our business goals, process operation and talent development needs. Essential Duties and Responsibilities Lead a team of Learning Advisors, create team development plans, job descriptions, career pathing and deliver learning experiences for team. Manage Employee Lifecycle Process: Interview, hire, onboard, performance manage, EE development, discipline, recognition, termination. Responsible for team Employee Engagement and Experience Manage department communications, learning department marketing campaigns, and internal sites. Manage and audit learning data and present monthly and quarterly outcomes.Create and manage department strategic plans with quarterly goals and business alignment. Design, build and maintain learning products, tools, and templates for global standardization. Manage content and subscription access for learning materials through learning vendors. Assist with or manage learning policy development, and EE learning incentive program. Manage Vendor Contracts and budget for LMS, LXP and other learning systems and subscriptions. Partner with business units, various levels of leadership, and stakeholders, and maintain relationships for talent development. Conduct needs analysis, analyze responsibilities, skills, capabilities, and performance needs, and propose targeted learning solutions to close gaps, evolve capability, and align with business objectives Design, build and establish Leadership Development programs Design, build and maintain global learning standard tools, and SOPs. Conduct and facilitate virtual and in-person training, practice labs, and workshops. Recommend and build measurement tools, assessments, and knowledge checks for specific solutions. Collaborate with global teams to explore new tools, methods, and technologies for improved learning experiences. Internal lead for special learning programs. Curate, create, facilitate, present, and manage multi-tiered Leadership, Professional, and Personal Development Programs Assist Learning Advisors and department trainers with building department training programs. This role requires regular on-site attendance due to the need for real-time collaboration, access to secure systems and environments, and effective coordination with internal teams and stakeholders. Travel both domestic and internationally may be required occasionally to attend team onsite meetings, customer events, industry conferences, and training sessions. This may include air travel, ground transportation (including cars, taxis, or rideshare services), and in some cases potential public transportation. Marginal Functions Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients. Attend webinars and training to stay up to date on best practices related to the company and department. Complete projects and other duties as assigned by supervisor. Knowledge, Skills, and Abilities Demonstrated expertise in leading end-to-end learning operations, including program strategy, execution, governance, and continuous improvement. Proven ability to design and drive enterprise talent development strategies that build critical capabilities, enhance leadership pipelines, and support long-term organizational growth. Strong experience managing vendor partnerships and overseeing learning budgets with a focus on cost optimization and measurable ROI. Deep expertise in instructional design methodologies and adult learning principles. Proficient in modern learning tools, platforms, and technologies, including LMS/LXP systems, digital learning tools, and content authoring software. Strong business acumen with the ability to align learning strategies to organizational priorities, financial goals, and operational performance. Outstanding presentation and facilitation skills, with the ability to engage diverse audiences at all organizational levels. Expertise in designing dynamic, interactive, and learner-centric experiences that drive engagement and knowledge retention.Advanced capabilities in reporting, data analytics, and insights generation to evaluate program effectiveness, inform decision-making, and demonstrate business impact. Exceptional critical thinking and problem-solving abilities to address complex organizational challenges. Expertise in driving employee engagement through innovative development programs, career pathways, and continuous learning initiatives. Ability to lead and coach teams, fostering a high-performance culture focused on growth, accountability, and engagement. Trusted partner to senior executives and business leaders, providing strategic consultation on workforce capability development and organizational effectiveness. Skilled in influencing executive stakeholders and aligning learning initiatives with enterprise-wide transformation efforts. Strong capability in assessing organizational learning needs through data, stakeholder input, and performance analysis. Ability to translate business needs into scalable, impactful learning solutions and development strategies. Demonstrates adaptability, resilience, and grit when operating in fast-paced, ambiguous, and globally complex environments. Exceptional teamwork skills with a collaborative, inclusive approach to problemsolving and innovation. Drives cross-functional alignment to deliver impactful learning solutions across the enterprise. Highly skilled in managing multiple, concurrent initiatives with strong attention to timelines, quality, and outcomes. Exceptional organizational and prioritization skills to balance strategic initiatives and operational execution. High level of emotional intelligence with exceptional interpersonal, communication, and storytelling skills. Strong understanding of emerging technologies, including AI-driven learning solutions, adaptive learning platforms, and integrated learning ecosystems. Experience in applying product thinking to learning, including branding, user experience design, and scalable solution development. An ability to demonstrate a strong curiosity and focus on continuous self-learning, and exploring new trends, strategies, and practices in the learning and development field Proficiency with Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed. Proficient with rapid development authoring tools. Education & Experience Bachelor's degree in relevant field or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs) preferred. 10 years of Business Operations, Learning, Human Resources Organization/ Talent Development or relevant experience. 7 years of Leadership/ Management experience. 7 years of Vendor Management/ Relationship Management and department budget management. 7 Senior Leadership and/ or executive partnerships, Business Strategy, Goal and Business Objective Alignment. 5 years in corporate learning, instructional design or equivalent and department/business partnerships. 5 years of experience with a Learning Management System (LMS) or Learning Experience Platform (LXP) and learning product and content development. This role requires a valid, non-restrictive driver's license as it involves regular travel to client sites and company locations. Must possess a valid passport and be willing to travel internationally on occasion. Required Licenses and/or Certifications Learning, Human Resources, Association for Talent Development (ATD) or SHRM Certification or equivalent preferred or ability to obtain. Physical, Mental, & Communication Demands Physical Demands: Primarily operates in a professional office environment with frequent use of a computer, including prolonged periods of sitting, typing, and screen engagement. Regularly required to use hands and fingers for data entry, document preparation, and operation of standard office equipment. Ability to stand, walk, and move between workspaces, meeting rooms, and training environments as needed. Occasional lifting and carrying of materials such as training equipment, laptops, or presentation supplies (typically up to 15–20 pounds). May be required to facilitate in-person training sessions, workshops, or events, which can i
