Team Lead, Technical Account Manager (Boston)

Team Lead, Technical Account ManagerBoston, MA · Full-time · Management About The PositionCoralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, traces, and security events with features such as APM, RUM, SIEM, Kubernetes monitoring, and more, enhancing operational efficiency and reducing observability spending by up to 70%.As the Team Lead, Technical Account Manager (TAM), you will lead a team responsible for delivering excellent technical account management, with a focus on guiding the seamless onboarding of new customers. You will ensure your team’s success in building strong customer relationships, addressing technical issues related to observability, and maintaining data-driven operational excellence. This role requires technical depth in logging, monitoring, and observability tools as well as strong leadership skills. Responsibilities: ● Leadership & Team Development: * Lead, mentor, and manage a team of TAMs to ensure successful customer onboarding and long-term success* Develop KPIs for the team and track performance related to the onboarding experience, ensuring customer satisfaction* Provide technical guidance and foster team collaboration on observability tools and log analytics● Technical Expertise & Customer Engagement: * Oversee the implementation of observability tools , guiding customers through Logs, Metric and Traces monitoring, and real-time analysis * Ensure that your team delivers expert-level onboarding and ongoing work, for our observability and logging solutions* Provide deep technical insights on cloud observability and integration of Coralogix into customer infrastructures● Customer Relationship Management: * Be the primary escalation point for customer technical challenges * Proactively work with customers to enhance their logging and observability practices, integrating them seamlessly with Coralogix’s platform* Engage with Coralogix stakeholders to provide tailored technical solutions that align with customer business goals● Data-Driven Leadership: * Leverage customer feedback and usage data to enhance the onboarding process and overall TAM team performance* Analyze patterns in customer data, ensuring that your team applies data insights to improve observability outcomes and preempt issues* Collaborate with internal teams on product enhancements, informed by your team's customer data analysis Requirements● Technical Expertise: * Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) and the equivalent with Azure and GCP* Background knowledge and hands-on practice in Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger● Leadership & Onboarding: * Proven experience leading technical teams, especially focused on delivering observability solutions, logging infrastructure, and successful customer onboarding* Ability to define and track onboarding KPIs , focusing on technical adoption and customer satisfaction● Customer-Focused & Data-Driven Mindset: * Strong analytical skills to interpret customer data and usage trends, ensuring continuous improvements in observability practices* Ability to communicate complex technical information to both technical and non-technical stakeholders* Excellent communication skills in English* Strong presentation skills with the ability to establish credibility with executives Cultural Fit We’re seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we’d love to hear from you.*Compensation and rewards The on-target earnings range for this role is $220,000 - $260,000. When determining your salary, we consider your experience, skills, education, and work location.* Our total compensation package includes comprehensive and inclusive employee benefits for healthcare, dental, and mental health benefits, a 401(k) plan and match, paid sick time and paid time off.Coralogix is an equal opportunity employer and encourages applicants from all backgrounds to apply. J-18808-Ljbffr

Vice President of Payment Posting (Town of Florida)

Vice President of Payment Posting - Exact Billing Solutions (EBS) Lauderdale Lakes, FL - In Office - No Remote Salary Range: $200K - $230K This is a full-time, on-site role requiring daily presence at our Lauderdale Lakes, FL location. Who We Are Exact Billing Solutions is a unique team of revenue cycle management professionals specializing in the substance use disorder, mental health, and autism care fields of healthcare services. We have extensive industry knowledge, a deep understanding of the specific challenges of these markets, and a reputation for innovation. With our proprietary billing process, EBS is the oil that brings life to the engines of its partner healthcare companies. EBS is poised for exponential growth, and we are building out our teams to support the expansion of global operations. Part of the ICBD family office portfolio, Exact Billing Solutions combines entrepreneurial speed with the financial discipline of a self‑funded, founder‑led organization. Our growth reflects a proven ability to solve complex healthcare challenges with operational precision, scalable systems, and client‑first innovation. Our Origin Story Exact Billing Solutions was launched to address one of healthcare's most persistent challenges: the burden of billing and insurance administration on providers. With firsthand knowledge of how inefficiencies in revenue cycle management drain resources from patient care, our founder built a company dedicated to removing obstacles, accelerating cash flow, and delivering peace of mind to clients across specialties. Recognition & Awards Inc. 5000, 2024 - Top 5 Fastest‑Growing Private Companies in America (ABA Centers of America) Florida Trend Magazine - 500 Most Influential Business Leaders EY Entrepreneur Of The Year® U.S. Overall About the Role The Vice President of Payment Posting is responsible for overseeing the strategic direction and operational efficiency of revenue cycle management (RCM) functions, heavily focused on Out of Network (OON) with growing focus on In‑Network (INN) and Medicaid. This is more than just an operational leadership role—it is an opportunity to drive business transformation, guide the organization to market, and be a key player in a high‑growth, high‑impact journey. The Vice President will be instrumental in shaping the future of Out‑of‑Network RCM commercialization and will influence the broader trajectory of the company's expansion and success. The Vice President of Payment Posting will play a central role in implementing operational best practices, building scalable processes, and ensuring the seamless delivery of services while enhancing the company's competitive advantage in the industry. This role demands a strategic thinker with a deep understanding of RCM, a proven track record in operational leadership, and a passion for driving transformative change within a rapidly growing organization. The principal functions of the position identified shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Key Responsibilities Oversee the daily operations of the team, ensuring that all outstanding claims are processed, followed up on, and resolved in a timely manner. Monitor and manage the posting process to ensure timely and accurate posting for all clients. Review and analyze reports to identify trends and areas for improvement. Review the productivity and quality of each team member's work and provide specific areas for improvement. Build and scale high‑performing teams that drive efficiency, accountability, and results. Develop and refine client onboarding, integration, and management processes to support a growing external client base. Shape the go‑to‑market strategy, working closely with business development and operational leaders to ensure seamless execution. Leverage AI and automation to create a best‑in‑class RCM platform that differentiates us in the market. Serve as the face of the company both internally and externally, representing our commitment to excellence and driving the vision forward. Lead with confidence, strategic foresight, and the ability to inspire teams to execute with precision. Externally engage with clients, partners, and industry stakeholders to ensure our value proposition resonates and meets the expectations of a growing client base. Nurture relationships, secure buy‑in, and demonstrate the unique advantages of our RCM offering while fostering a collaborative and partnership‑driven environment. Inspire a culture of accountability, high performance, and continuous improvement. Ensure operational health while creating an environment where teams feel empowered to excel, collaborate, and innovate. Qualifications Bachelor's degree in Business Administration, Healthcare Management, or a related field. An MBA or other advanced degree is highly preferred. Minimum of 10 years of experience in operations management, with at least 5 years in a senior leadership role within the healthcare or RCM industry. Minimum 5-7 years of experience in medical billing and collections, preferably in healthcare. Proven track record of successfully scaling operations and leading large, cross‑functional teams. Experience with automation and AI integration in operational processes is a significant advantage. Strong strategic thinking and problem‑solving skills, with the ability to translate vision into actionable plans. Excellent leadership and team‑building skills, with a focus on fostering a culture of accountability and high performance. Exceptional communication and interpersonal skills, capable of engaging effectively with clients, partners, and internal teams. Proficiency in data analysis and performance metrics, with a keen eye for identifying trends and opportunities for improvement. Ability to manage multiple priorities in a fast‑paced, dynamic environment. Familiarity with RCM software and tools, as well as general IT systems used in healthcare operations. Understanding of AI and automation technologies and their application in RCM processes. Deep understanding of the healthcare industry, specifically out‑of‑network RCM, including regulatory requirements and payer landscapes. Knowledge of market trends and best practices in RCM and healthcare operations. High level of integrity and ethical standards. Strong executive presence and the ability to inspire confidence and trust. Adaptability and resilience in the face of challenges and change. Benefits 21 paid days off (15 PTO days, increasing with tenure, plus 6 holidays) Flexible Spending Account (FSA) and Health Savings Account (HSA) options Medical, dental, vision, long‑term disability, and life insurance Generous 401(k) with up to 6% employer match About Exact Billing Solutions Exact Billing Solutions is committed to building a culture of professionalism, accountability, and operational excellence. We believe billing is more than a back‑office function—it's a vital part of delivering quality healthcare. By hiring individuals with the right blend of expertise, integrity, and client focus, we empower providers to thrive while making the business of healthcare more efficient and sustainable. Join our mission and help transform healthcare billing with precision and purpose! Exact Billing Solutions participates in the U.S. Department of Homeland Security E-Verify program. J-18808-Ljbffr