General Manager - Fire Protection (New York)
General Manager - Fire Protection ABOUT THE COMPANY Allstate Sprinkler LLC is a leading provider of fire protection services in the greater New York City market headquartered in the Bronx, NY. As a member of Guardian Fire Protection Services, one of the fastest-growing fire, life safety, and security platforms in the United States, Allstate combines local market expertise with the resources and scale of a regional leader. Guardian operates across multiple states with 700 team members and more than 24 office locations and is committed to delivering exceptional customer experiences, technical excellence, and a culture people are proud to join. This is an opportunity for an experienced operator and business leader to lead one of the most active and strategically important fire protection operations in the country. ABOUT THE OPPORTUNITY The General Manager is the senior operational and commercial leader responsible for the overall performance, growth, and long-term success of Allstate Sprinkler in the New York City market. Reporting directly to the Senior Vice President, this role owns full branch accountability -including safety, customer experience, revenue growth, profitability, field execution, talent development, and operational excellence across inspection, service, repair, and installation services for fire sprinkler, fire alarm, fire extinguisher and related fire and life safety offerings. The General Manager will lead the continued evolution of Allstate Sprinkler as part of the Guardian platform - preserving the company's strong local reputation while implementing scalable operating disciplines, technology enablement, and operational excellence. This role requires a highly visible leader who thrives in fast-paced service environments, develops strong teams, makes decisive operational decisions, and consistently delivers financial and customer outcomes. JOB RESPONSIBILITIES Strategic & Business Leadership Own annual operating plans, forecasts, budgets, and KPI execution. Drive organic growth through customer expansion, service penetration, and market development. Represent Allstate externally and contribute to Guardian strategic initiatives. Operations Management Lead all day-to-day branch operations. Establish operating rhythms, forecasting, KPI reviews, and accountability mechanisms. Improve deficiency conversion to repair and project opportunities. Drive scheduling, dispatch, documentation quality, productivity, and backlog execution. Financial Management Maintain full P&L ownership. Drive pricing discipline, margin expansion, and contract profitability. Improve working capital through billing, collections, WIP, and backlog management. Compliance, Safety & Quality Ensure compliance with NFPA, OSHA, FDNY, NYC, DOT, and AHJ requirements. Maintain technician licensing, certifications, and service quality. People Leadership & Culture Build and retain high-performing teams. Foster accountability, ownership, collaboration, and safety. Customer & Stakeholder Relations Maintain strategic customer relationships and act as executive escalation point. Guardian Platform Integration Lead thoughtful integration of systems, reporting, and operational standards while preserving customer relationships and local identity. Success Measures (FIRST 12-18 MONTHS) Deliver annual revenue and EBITDA objectives Grow recurring inspection and service revenue Improve backlog execution and operational throughput Increase labor productivity and field utilization Strengthen billing velocity, collections, and cash conversion Improve customer retention and account expansion Build leadership bench strength and reduce turnover Successfully implement Guardian standards and systems Maintain exceptional safety and compliance performance QUALIFICATIONS Bachelor's degree or equivalent experience. 10 years of progressive leadership experience with at least 5 years leading branch, district, or business-unit operations. Fire protection, mechanical services, construction services, security, or field service experience strongly preferred. Demonstrated experience managing complex operations and multi-disciplinary teams. Strong financial acumen including P&L ownership, forecasting, job costing, and KPI management. Experience leading growth, transformation, integration, or operational scaling initiatives. Executive presence and ability to influence customers, employees, regulators, and senior leadership. Familiarity with field service management and CRM platforms preferred. COMPENSATION & INCENTIVES Competitive base salary, annual performance bonus opportunity, comprehensive benefits, 401(k), leadership development opportunities, and long-term career growth within Guardian Fire Protection Services. WORK ENVIRONMENT Based on-site in Bronx, NY with regular field presence across the New York metro market. BENEFITS 401K Medical, Dental and Vision Insurance Short Term Disability Long Term Disability Life and AD&D insurance Vacation and Personal time Paid holidays Tuition Reimbursement *AllState Sprinkler, LLC is an Equal Employment Opportunity (EEO) employer and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws. Job Type: Full-time This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. 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