Strategic Operations Manager
Hybrid Role: Will Travel to West Chester, PA. Strategic Operations Manager Global Health Economics, Value and Outcomes (GHEVO This position will be integral to developing and maintaining executive dashboards, creating training materials, and organizing leadership team agendas. The role will also focus on optimizing workflows and enhancing cross-functional collaboration across regions. Additionally, the role requires the ability to analyze and compile data in order to develop and implement key performance indicators (KPIs) to monitor and assess the effectiveness of initiatives. Project management and leadership skills to execute initiatives proactively and, due to the geographical location of staff and the cross functional matrix within which the department operates, team management and communication skills will be required. You will contribute to the successful delivery of key research initiatives, ensuring they align with business objectives, regulatory requirements, and global healthcare trends. Key Responsibilities: Strategic Planning and Execution : Collaborate with senior leadership to refine and implement the strategic vision for the GHEVO groupm, aligning with organizational goals and therapeutic area priorities. Identify and evaluate opportunities for improving operational effectiveness and drive impactful initiatives that support the group s success across global markets. Support the GHEVO LT in efficient resource allocation based on organizational needs. Development of Executive Dashboard : Design and implement high-level executive dashboards that provide real-time visibility into the status of ongoing GHEVO projects, KPIs, timelines, and budget adherence. Work closely with senior leadership to ensure dashboards are tailored to track key metrics, performance indicators, and strategic objectives, allowing for actionable insights and data-driven decision-making. Continuously update and enhance dashboard to reflect changing priorities, evolving metrics, and emerging needs across the external landscape. Training Materials and Development : Develop comprehensive training materials that support the onboarding and ongoing education and development of the GHEVO staff. Ensure that training resources are up-to-date with the latest industry best practices, regulatory guidelines, and internal processes related to our disciplines. Facilitate or coordinate training sessions for cross-functional teams, focusing on process improvement, system utilization, and best practices in managing our projects. Support the development of standardized templates, SOPs (Standard Operating Procedures), and guidelines that ensure consistent project execution across the GHEVO group. Leadership Team Agenda Management : Coordinate and prepare detailed agendas for leadership team meetings, ensuring alignment with strategic objectives, project updates, and key decision points. Facilitate the efficient flow of information within leadership meetings, ensuring that all relevant stakeholders are aligned on priorities and next steps. Capture meeting notes, key action items, and follow-up tasks, and ensure timely follow-up and accountability on decisions made during leadership team discussions. Collaborate with senior leaders to ensure agendas reflect pressing issues, potential risks, and the strategic direction of the group. Operational Excellence : Lead the development, documentation, and implementation of standardized operational processes to ensure the GHEVO group operates efficiently and effectively. Monitor project milestones, budgets, and resource allocation, proactively addressing potential risks or delays. Process Improvement and Innovation : Continuously evaluate existing processes, tools, and technologies used to manage GHEVO projects, making recommendations for improvement and driving operational efficiencies. Leverage data analytics, AI tools, and project management software to optimize team performance, reporting, and decision-making. Develop and track KPIs that measure the success of operations and guide future strategic initiatives. Reporting and Analysis : Prepare and present high-quality, data-driven reports for senior leadership and stakeholders, detailing project status, team performance, and operational insights. Track and analyze project metrics, including budget variance, timelines, resource allocation, and team productivity, ensuring transparency and informed decision-making. Provide strategic recommendations based on data analysis to support project management and future initiatives. Qualifications: Education : A Bachelor s degree in life sciences, health economics, public health, business administration, or a related field. A Master s degree or MBA is a plus. Experience : 5 years of experience in strategic operations, project management, or business operations within healthcare, pharmaceuticals, or biotechnology industries. Background in health economics and outcomes research (HEOR), market access, epidemiology, or health policy, with an understanding of the global healthcare landscape. Proven ability to design and implement executive dashboards, training programs, and agendas topics. Experience in developing and optimizing processes and systems for large-scale, cross-functional teams. Skills : Exceptional organizational, project management, and time management skills with the ability to manage competing priorities. Strong analytical skills with a data-driven approach to problem-solving and decision-making. Expertise in creating executive-level dashboards using tools like Power BI, Tableau, or similar platforms. Excellent communication skills, both written and verbal, with the ability to convey complex information to diverse audiences. Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word), project management tools. Personal Attributes : Strong leadership and interpersonal skills, with the ability to work effectively with global teams and senior leaders. Highly proactive, with a solution-oriented mindset and the ability to manage ambiguity in a fast-paced, evolving environment. Attention to detail and an ability to ensure high standards in all deliverables.
