Associate Director, Tax Transformation
Global Tax Context The Global Tax function at Marriott Vacations Worldwide (MVW) is undergoing a multi-year transformation driven by new leadership and a renewed vision for how tax supports the business. We are seeking team members who embrace a customer service mindset, proactively identify and address issues, and bring a commitment to establishing and following standard processes and high-quality work practices. Successful candidates are those who strive for efficiency, champion simplification, and leverage technology and data to create lasting value. We welcome individuals who are eager to collaborate with business partners, think ahead of emerging risks, and contribute to building a modern, agile, and strategically focused tax organization. Specific Job Summary Based at the Marriott Vacations Worldwide Corporate Office in Orlando, FL and reporting to the Assistant Vice President, Global Tax Transformation, the Associate Director, Global Tax Transformation plays a pivotal role in modernizing and optimizing MVW’s Tax Department’s operations by supporting operational transformation initiatives that align with business priorities and regulatory requirements. The Associate Director, Tax Transformation serves as a Project Manager who manages and delivers tax transformation projects successfully. The role serves as a tax technology product owner by defining functional operational requirements of individual technology products that support Global Tax operations. In addition, the role supports the adoption of GT delivered technology tools and platforms, and internal process improvements that enhance operational efficiencies, ensure compliance, support audit readiness, and enable data-driven decision making across MVW’s Global Tax functional operations. Assigned business projects and support efforts are varied in scope and duration and encompasses one or more of the following project management elements: project definition, performance metrics and reporting, detailed planning, issues and risks, tactical operations support, development of deliverables, timeline development and management, implementation of deployment plans, training development, communications strategy, and content development. The role interacts with senior Global Tax leaders on transformation project design and implementation matters that support making Global Tax a dynamic capability for MVW. Candidates must demonstrate technical tax expertise, the ability to manage competing priorities in a fast-paced environment, and a commitment to upholding MVW’s standards of integrity and excellence. Objectives & Key Results Delivers projects on time, within scope and budget, e.g., achieve 95% on-time delivery rate, maintain a budget variance within /- 5%, and complete 100% of scope items defined in each project charter Strengthens risk and issue management, e.g., mitigate or resolve 90% of critical tasks before project milestone achievement, and maintain issue resolution time under three days for 95% of cases Drives continuous improvement in delivery practices, e.g., implement three new process improvements based on post retrospective feedback Measures documented reduction in time spent on key tax processes such as provision, compliance and audit support due to process automation or redesign. Measures a reduction in data errors, reconciliation issues, and/or manual adjustments. Working Relationships Global Tax Team Global Technology Finance & Accounting Legal Counsel Internal Audit Treasury Procurement & Sourcing Risk Management Internal and External Project Managers External Tax Advisors External Vendor Representatives Specific Expected Contributions Identifies and designs fit-for-purpose processes, tools, and controls required to operate in the new operating model and in support of functional business strategy of Global Tax Manages assigned tactical support efforts as well as overall management in support of the successful delivery of assigned Global Tax transformation projects. Manages the definition and documentation of business requirements, controls, and operating procedures for GT-delivered tax technology solutions that streamline reporting, compliance, and analytics. Ensures business requirements for assigned projects are clearly identified and documented. Partners with process owners to understand pain points and deliver tailored improvement strategies. Monitors achievement of project milestones and deliverables of project teams; identify, manages, and tracks project issues and risks through to resolution. Ensures critical interdependencies are identified, defined, and managed in transition and transformation project plans while defining workable integration mechanisms. Evaluates methods that measure the effectiveness of transition and transformation projects including broad organizational acceptance and adoption of intended outcomes. Assists in achieving business results by identifying opportunities to enhance the effectiveness of business processes, guiding project participants, where appropriate, and serving as point-of-contact for risk and issue management, and problem resolution. Provides accurate and timely reporting of project performance against project plans and the business case; communicates progress to MVW stakeholders. Stays current with emerging tax-relevant technologies and applies strategic business thinking to assess their relevance and potential impact. Represents the Tax Department in enterprise-wide tax technology products, platform, and system implementations advocating for tax-related requirements and functionality. Scopes communications plans, defines content and story lines, and executes change management and communications plans in support of achieving transition and transformation project results. Manages relationships with internal representatives and external service providers supporting global tax transformation efforts, ensuring quality, timeliness, and adherence to budget and MVW company standards. Fosters a culture of continuous improvement and professional development. Assists with ad hoc tax projects and initiatives to meet business and statutory deadlines. Performs other reasonable job duties as requested. Candidate Profile Education Bachelor’s degree in Accounting, Business Administration, or similar discipline required. Advanced degree in Tax, Accounting, MBA, Juris Doctorate, or equivalent preferred. Certifications Preferred CPA or PMP/PMI preferred. Experience At least eight years of progressive work experience managing projects that support functional, strategic transformation initiatives, preferably in Global Tax. At least three years of progressive experience in a global tax role preferred. Experience leveraging analytics, automation, or low-code tools from a business requirements and governance perspective (development owned by GT). Experience in a corporate, multi-unit and/or multi-state/country environment preferred. Experience in a matrix corporate structured organization preferred. Experience in Hotel Management, Vacation Ownership, Hospitality preferred. Experience coordinating and directing multiple resources, both internal resources and external vendors, to accomplish tasks. Skills & Attributes Ability to apply listening, written, and verbal communication skills to prepare written reports, correspondence, for presentation to senior leaders. Experience managing strategic organization transformational initiatives within a multi-national, multi-business line, corporate matrix structure, and a publicly traded business. Understanding of financial regulatory compliance standards such as SOX and GAAP. Relates well to people at all levels both inside and outside of the organization. Possesses a strong personal presence who deals with senior leaders with confidence and poise. Ability to think clearly and globally while anticipating and developing success and risk mitigation strategies for future consequences and trends. Creative in developing new and unique ideas; possesses good judgment about which creative ideas and suggestions will work. Able to design conceptual frameworks and deal with concepts and complexity comfortably. Copes with change well and works effectively in an environment of uncertainty. Energized by tough challenges. Self-motivated and directed with collaborative team orientation. Strong program/project management capabilities with deadline focus. Able to conceptualize, plan, document, and engage effectively with stakeholders at all levels of the organization. Effective presenter in both formal and informal settings. Ability to share compelling and inspired stories with a sense of purpose. Able to understand organizational operations and achieve results via formal processes and informal networks. Maneuvers through complex situations effectively and quietly. Solves difficult problems with effective solutions using rigorous and persuasive logic and empathy. Ability to be cool under pressure and act as a calming influence in a crisis; able to resolve conflicts quickly and mitigate disputes fairly. Flexible and adaptable when facing tough situations and decisions. Provides direct and “actionable” positive and corrective feedback to others with care. Capable of managing oneself professionally in a culturally diverse work environment. Proficiency with Microsoft Office products including Word, Excel, PowerPoint, and Teams. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
