Revenue Cycle Systems Analyst I - 40 hrs/wk.
PURPOSE OF THIS POSITION The Revenue Cycle Systems Analyst is responsible for reviewing, analyzing, and evaluating Revenue Cycle system/data and departmental user needs to continually improve processes. Provides application support, implementation, testing, reporting, and troubleshooting. JOB DUTIES/RESPONSIBILITIES Duty 1: Provides primary technical support and monitoring of systems by interfacing with end users to resolve problems, determine best methods of solving issues, and troubleshoot problems Duty 2: Maintains and updates documentation and knowledge base articles for job duties and responsibilities Duty 3: Prepares for and participates in Revenue Cycle operational departmental staff meetings and in-service sessions. Able to provide project and issue status updates, describe upcoming requirements, and evaluation of areas of improvement. Duty 4: Works closely with vendors, other analysts, and super users, managing and organizing review of changes, determining functionality requirements, and testing related to the implementation of software upgrades and enhancements. Duty 5: Utilizes established change management processes when making system changes. In response to help desk tickets, manages the list of tickets and provides timely updates related to progress and completion. Duty 6: Interfaces with end users and business owners as a liaison for Revenue Cycle as it relates to technology and software solutions to help identify, troubleshoot, resolves issues, and helps to identify best practices. Duty 7: IT project management representative for small projects, including creation of documentation, time management, adherence to deadlines, and overcoming project barriers. Duty 8: Resource for small projects and project tasks as assigned Duty 9: Maintains current technical knowledge to support rapidly changing technology, always on a look out for new technologies and work with management and development team in bringing new technologies to the organization. Including but not limited to participating in technology forums and industry user-groups. Duty 10: Responsible for problem ticket and service request turnaround time while meeting departmental metrics Duty 11: Monitors application performance, roadmaps, updates and patching of systems. REQUIRED QUALIFICATIONS Associates degree or equivalent relative work experience 1 to 3 years’ experience in the field or related area Flexible work schedule to accommodate implementation and support schedule Proven work ethic, team and customer service orientated Knowledge of financial and/or administrative applications, and Microsoft Office Working knowledge of financial and/or administrative documentation and workflow Ability to coordinate and manage effective meetings and agendas Positive service-oriented interpersonal and communication skills A valid driver's license is required (if you do not have a valid Ohio driver’s license you must obtain one within 30 days of your residency in the state). You must also meet BVHS's company fleet policy and insurance company requirements, and any other requirements that may be required to operate a vehicle. PREFERRED QUALIFICATIONS Bachelor’s degree in related field Experience in the healthcare industry. PHYSICAL DEMANDS This position requires a full range of body motion with intermittent activities in walking, lifting, bending, squatting, climbing, kneeling, and twisting. The associate will be required to sit for five hours a day. The individual must be able to lift ten to twenty pounds and reach work above the shoulders. This position requires corrected vision and hearing in the normal range. The individual must have excellent eye-hand coordination and verbal communication skills to perform daily tasks.
