Endpoint Coordinator (La Crosse)
BC forward is currently seeking a highly motivated Endpoint Coordinator opportunity in La Crosse, WI. Title: Endpoint Coordinator Location: La Crosse, WI Duration: 6 Months Rate: $24 to $26 Anticipated Start Date: ASAP Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date. Job Type: [Fulltime] (40 HRS WEEKLY)], [CONTRACT], [ONSITE] Title: Endpoint Coordinator Location: La Crosse, WI Duration: 6 Months Job Summary: Endpoint Specialists act as the primary customer liaison for all moves, adds and change requests to the workstation environment. Job Responsibilities: Coordinating the ordering, configuration, installation, and removal of all computers, printers, copiers, and related peripheral equipment. Work directly with customers to evaluate needs pertaining to new requests for services; preferred configuration of devices; inquiries on products and orders; and/or returns for product that has been ordered, but no longer needed. Gather, document, and evaluate specific customer requirements in order to ensure product order is accurate, complete, and will support the customer’s needs. Acting on behalf of the customer, order electronic equipment within Lawson, identify and troubleshoot any ordering issues, and engage senior work unit personnel and / or Supply Chain Management staff to resolve any issues, keeping the customer up to date on order status. Excellent interpersonal communication and effective time management skills in order to deliver outstanding customer service in a team-based environment. Project management proficiencies of effectively evaluating process improvement opportunities in regard to equipment order lifecycle; thorough documentation of work; and the ability to document and communicate concepts and procedures such as hardware and software requirements, purchase requisition information, moves/adds/changes coordination/scheduling, and other various workflows in a clear, concise, easy-to-understand manner for a large and diverse customer base. Required Skills & Experience: Excellent computer troubleshooting and problem-solving skills. Understanding of computer-related terminology (CPU, Internet, Networking, Client/Server, LAN/WAN, etc.) in order to provide evaluation of customer requests to match needs with appropriate IT solutions (hardware or software). Understanding of and has demonstrated the ability to use ticket tracking software and related tools for documentation of Endpoint Specialist operations. Possess flexibility with workloads to accommodate special projects or requests and high priority orders. Understanding and maintaining a working knowledge of PC and MAC computers, printers, scanners, and multifunction devices, hardware, and software, as well as acquire information and maintain tracking tools, documentation, and databases. Ability to build and develop strong working relationships with internal and external customers. Preferred Skills & Experience: -N/A Required Education: High School / GED with four (4) years of experience in project coordination, order fulfillment, or customer service role. OR Associate's degree with two (2) years of experience in project coordination, order fulfillment, or customer service role. OR Bachelor’s degree and excellent computer troubleshooting and problem-solving skills. Benefits: BC forward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k. About BC forward : Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BC forward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BC forward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BC forward to become a market leader and best in class place to work. BC forward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. To learn more about how BC forward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum . As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BC forward will only use this information to complete the recruitment process. This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
