Lab Engineer / Innovation Lab Engineer (Charlotte)
Job Title: Infrastructure & Innovation Lab Engineer Location: Charlotte, NC Work Model: Hybrid – 3 days onsite per week (additional onsite days may be required) Duration: 12 Months (Potential Extension) Start Date: ASAP Interview Process: 2 Rounds – 30-minute Microsoft Teams interview followed by an in-person interview. Job Description We are seeking an experienced Infrastructure & Innovation Lab Engineer to support technology innovation initiatives within the Corporate & Investment Banking (CIB) environment. The ideal candidate will have a strong background in infrastructure engineering, cloud platforms, systems administration, endpoint technologies, and virtualization , along with broad technical knowledge and a passion for exploring emerging technologies. This role will support an innovation lab that provides isolated virtual environments for evaluating new technologies, conducting proof-of-concept (POC) testing, and assessing potential enterprise solutions. The successful candidate should be a technology generalist who can work across multiple platforms, troubleshoot complex technical challenges, and collaborate with business, architecture, and engineering teams. Key Responsibilities Support and maintain innovation lab environments used for technology evaluation, experimentation, and proof-of-concept testing. Partner with project managers, business teams, and engineers to understand technical requirements and provide appropriate lab solutions. Administer and troubleshoot Windows, macOS, Linux, iOS, and Android environments. Support cloud infrastructure and virtualization technologies, including Microsoft Azure, Google Cloud Platform (GCP), VMware, and Hyper-V. Troubleshoot infrastructure issues involving networking, connectivity, proxy services, identity management, operating systems, and platform integrations. Support Kubernetes, containers, and hybrid cloud environments. Automate infrastructure provisioning and configuration using PowerShell, Bash, Terraform, or similar tools. Assist with evaluating emerging technologies, enterprise SaaS platforms, and AI/ML solutions. Collaborate with infrastructure engineers, architects, vendors, and project teams on platform improvements and technology integrations. Develop and maintain technical documentation, knowledge articles, operational procedures, and service standards. Provide technical guidance to internal customers regarding lab capabilities, supported technologies, and platform limitations. Required Qualifications 5–7 years of experience in Infrastructure Engineering, Cloud Engineering, Systems Administration, Lab Engineering, or related technical roles. Strong hands-on experience with infrastructure administration, troubleshooting, and enterprise technology environments. Experience supporting Windows, Linux, macOS, and endpoint technologies. Knowledge of virtualization technologies such as VMware and Hyper-V. Experience with Microsoft Azure, Google Cloud Platform (GCP), or multi-cloud environments. Understanding of networking, compute, storage, identity management, access controls, and infrastructure security. Familiarity with Kubernetes, container technologies, and infrastructure automation. Experience supporting enterprise on-premises, cloud, SaaS, and hybrid environments. Strong troubleshooting, technical communication, documentation, and customer-facing skills. Ability to collaborate with engineering, architecture, and business teams to translate technical requirements into solutions. Strong interest in emerging technologies, innovation, and continuous learning. Preferred Qualifications Experience supporting innovation labs, sandbox environments, proof-of-concept programs, or pre-production testing platforms. Hands-on experience with PowerShell, Bash, Terraform, or infrastructure automation tools. Exposure to AI/ML platforms and emerging enterprise technologies. Experience with enterprise networking, proxy services, endpoint management, secure connectivity, and identity platforms. Experience evaluating and integrating new technologies in collaboration with vendors and technical teams. Cloud, infrastructure, virtualization, endpoint management, or security certifications. Ideal Candidate Profile Strong infrastructure, cloud, endpoint, or systems engineering background. Broad technical knowledge across multiple technologies rather than specialization in only one area. Experience working directly with internal customers, project teams, and technical stakeholders. Comfortable exploring unfamiliar technologies and supporting multiple innovation projects. Self-driven, adaptable, technically curious, and passionate about innovation. Important: This is primarily an Infrastructure / Cloud / Innovation Lab Engineering role , not a traditional Software Development, DevOps, SRE, CI/CD, or Application Support position. Candidates with strong hands-on infrastructure experience and broad technical expertise will be prioritized.