Senior IS Technician
Position Summary: Retail - Offsite - This is not a “work from home” position, it requires driving to different stores throughout the day. Work approximately 40 hours per week in Colorado (Denver, Castle Rock, Colorado Springs, Pueblo areas) using personal vehicle and reimbursed for mileage. Worker will assist in running service calls, installing computer and printer hardware, and completing annual preventative maintenance projects in Target stores. Locations to be visited will be in Colorado (Denver, Castle Rock, Colorado Springs, Pueblo areas). There may be instances where the work needed to be done is outside the areas mentioned. Some drive times may be a several hours in each direction. A permanent FTS employee will provide direction and support on a daily basis. Worker must have valid driver's license and reliable transportation to drive themselves between several locations on a daily basis. Worker will be reimbursed for miles driven on weekly expense report at reimbursement rate. Must have previous hardware repair experience, have ability to work on their own, lift 75lbs, work flexible hours, complete required paperwork, and have excellent customer service skills. Schedule will be 40 hours per week and could include nights, weekends, and holidays as part of normal workdays. This is not a “work from home” position, it requires driving to different stores throughout the day BACKGROUND MUST INCLUDE MVR FOR THIS ROLE DUE TO DRIVING Delivers technical support to field employees, assisting with resolving issues related to point-of-sale (POS) systems, pharmacy systems, photo kiosks, and inventory management systems. Performs regular maintenance tasks, such as software updates, hardware upgrades, and equipment replacements, to ensure the smooth functioning of various systems within the store, under minimal supervision. Integrates new technology equipment into stores, including setting up new POS terminals, configuring software, and ensuring proper connectivity. Conducts most complex troubleshooting when technical issues arise, including diagnosing the problems and implementing appropriate solutions. Assists in the management of maintaining accurate records of all service calls, equipment installations, and maintenance tasks performed. Collaborates with other members of the technology team, including help desk personnel, network engineers, and software developers. Provides exceptional customer service while installing, diagnosing, and solving retail equipment failures. Ensures IT parts, supplies, and equipment are ready by inventorying stock and placing orders. Support after hours, weekends and Holiday down store issues as needed. Provides exceptional customer service while installing, diagnosing, and solving retail equipment failures. Working with a permanent client employee, ensures IT parts, supplies, and equipment are installed and RMAd properly.
