Patient Care Coordinator (New York)
About the Role Lushful Aesthetics is NYC's premier clinic for aesthetic treatments, offering services ranging from Botox to specialized male enhancement procedures. As an LGBTQ and Latino-owned practice, we pride ourselves on providing an inclusive, welcoming, and judgment-free environment for our patients. We are seeking a personable, highly organized, and proactive Patient Care Coordinator to join our growing team. This hybrid role combines patient communication, appointment coordination, administrative responsibilities, and hands-on clinical support. As a primary point of contact for our patients, you'll help ensure a seamless experience from initial inquiry through treatment and checkout. The ideal candidate is an exceptional communicator who thrives in a patient-facing environment, takes initiative, and is comfortable discussing intimate aesthetic and sexual wellness procedures with professionalism and discretion. Key Responsibilities Patient Communication & Experience Serve as a primary point of contact for patients via phone, text, email, and in person. Respond to inquiries, provide general treatment information, and assist prospective patients with scheduling. Communicate confidently and professionally about our aesthetic, sexual wellness, and male enhancement services. Guide prospective patients through the inquiry and scheduling process, providing attentive follow-up to encourage appointment bookings. Follow up with prospective and existing patients regarding appointments, treatment preparation, and aftercare. Address patient questions and concerns with empathy, discretion, and professionalism. Scheduling & Front Desk Operations Manage appointment scheduling, confirmations, cancellations, and provider calendars. Coordinate patient check-in and checkout, including documentation, payments, and financing. Maintain accurate patient records within our practice management and electronic medical record systems. Ensure an organized, welcoming reception area and efficient daily patient flow. Clinical & Administrative Support Prepare treatment rooms and assist medical providers during consultations and procedures, as appropriate to training and applicable regulations. Clean and disinfect treatment rooms, equipment, and shared spaces in accordance with established protocols. Monitor and organize medical and office supplies, including inventory and replenishment. Assist with patient education by reinforcing provider-approved pre- and post-treatment instructions. Support daily administrative operations, including documentation, deliveries, and general office coordination. Collaborate with the Practice Manager and clinical team to maintain efficient workflows and exceptional patient care. Qualifications & Requirements Previous experience in a customer-facing or patient-facing role. Excellent written and verbal communication skills with a strong customer service mindset. Highly organized, detail-oriented, and capable of managing multiple priorities. Comfortable discussing intimate aesthetic and sexual wellness procedures in a professional, judgment-free manner. Proficient with computers, scheduling software, and digital communication tools. Proactive, dependable, and able to work independently and collaboratively. Commitment to patient confidentiality, professionalism, and discretion. Flexible availability. High school diploma or equivalent. Preferred Qualifications Experience in medical aesthetics, dermatology, plastic surgery, healthcare, or a similar clinical environment. Previous experience as a Patient Care Coordinator, Medical Receptionist, Medical Assistant, or similar role. Familiarity with electronic medical records (EMR), patient scheduling, and payment processing. Knowledge of HIPAA regulations and patient privacy practices. Bilingual in English and Spanish. Experience working with LGBTQ communities and diverse patient populations. What We're Looking For We're looking for someone who genuinely enjoys helping people, communicates with confidence, and takes ownership of their responsibilities. The ideal candidate is organized, adaptable, and comfortable balancing patient interactions with administrative and clinical support. Above all, we're seeking a dependable team member who understands that exceptional patient care begins with exceptional communication. What we offer: Salary range: $42,000-50,000 Overtime pay when applicable Health benefits: medical, dental, and vision through Aetna 10 days of PTO 401(k) HSA Fully paid office holiday break from Christmas through New Year’s Lushful Aesthetics is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Lushful Aesthetics, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through interview, please email: [email protected]
