Han-Dee Hugo's Manager
(Major responsibilities include, but are not limited to :) Be able and willing to perform proficiently and consistently all duties and performance requirements of a Customer Service Representative (CSR) and Assistant Manager as outlined in the CSR Job Description and Assistant Manager Job Description section of the Operations Policy and Procedures Manual. In addition, perform managerial & leadership duties to include recruiting, interviewing, hiring, firing, training, preparing daily reports, bank deposits, night bank deposits, gasoline/fuel and other surveys of competition, time sheets, operate Point of Sale equipment, Credit/Debit card, Lotto, Lottery, Fuel Dispensers and ATM's and other equipment and transactions as necessary. Be proficient in the use of all equipment and all reports. Be an Ambassador for SBOC/Han-Dee Hugo's at all times. Must be a champion and support the Company's Values and Mission Statement. Must be able to resolve personnel issues within the stores and address customer complaints in a professional and timely manner. Have good communication skills and promote teamwork within the store. Must ensure the store is fully stocked with merchandise and fronted at all times and all POP signage is accurately posted. Must be mentally and physically capable of immediately activating emergency controls, handle accidental spills, fire extinguishers and Emergency Shut Offs. Qualifications Prior Assistant Manager Experience with SBOC/Han-Dee Hugo's preferred. Must have some computer skills. Must have the ability to read and interpret documents and department manuals. Ability to effectively and positively present information in one - on -one and small group situations to customers and other employees in the organization. Ability to read, write and comprehend simple instructions, short correspondence and memos. Ability to accurately add, subtract, multiply and divide, calculate percentages and discounts. Must be able to grasp cash and inventory control procedures and basic accounting functions. Ability to apply common sense understanding, to carry out instructions furnished in written, oral or diagram form. Must have some computer skills. Required Preferred Job Industries Customer Service
- Raleigh, NC
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