RN CASE MANAGER SUPERVISOR

Receive 17% Weekday Nights, 26% Weekend Nights and 15% Weekend Day shift differentials Compensation Disclaimer Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations. Department: Utilization Management - UH FTE: 1.00 Full Time Shift: Days Position Summary: Responsible for the initial review, triage and assignment of patients to case managers and for the coordination of all systems and services required for an organized, multidisciplinary, patient centered care team approach. Assure quality, cost effective care for the identified patient population. Supervise staff in the department. Act as a resource and role model for staff. The incumbent also functions as a contact person for the patient, family, health care team members, community resources and employees. Ensures adherence to Hospitals and departmental policies and procedures. Patient care assignment may include Neonate, Pediatric, Adolescent, Adult and Geriatric age groups. Detailed responsibilities: * PATIENT CENTERED MED - Adhere to and promote the core expectations of the Patient Centered Medical Home or Patient Centered Specialty Practice as applicable * IDENTIFICATION - Identify appropriate patients within designated specialty area requiring patient case management interventions by utilizing established procedures including census review, risk screens, and referral * SUPERVISION - Develop efficient organizational structure. Supervise employees and select, terminate, train, educate, correct deficiencies, perform appraisals, issue discipline, counsel, schedule work assignments; encourage staff teamwork and growth initiatives * DATA - Perform assessment, data collection, obtain, review, and analyze information in collaboration with the patient, family, significant others, health care team members, employers, and others as appropriate * ASSESSMENT - Assess the patient's clinical, psychosocial status and current treatment plans * NEEDS - Assess the patient/family/significant others needs in relation to the medical diagnosis and treatment and resources; provide treatment options, financial resources, psychosocial needs, and discharge planning in collaboration with appropriate resources * COLLABORATION - Develop collaborative relationships with other departments/services and community health care agencies facilitating and supporting quality care in area of clinical expertise; act as a resource on complex patient care activities * ASSIGNMENT - Oversee and assign case loads and staff hours to best suit Hospitals needs * COVERAGE - Organize case coverage during absence of staff * PERFORMANCE - Assist in developing standards of performance, evaluation of performance, and initiates or makes recommendations for personnel actions * LEADERSHIP - Provide leadership through identification of problems and opportunities for improvement, program planning, implementation, and evaluation * GOALS - Assist the patient, family, significant others to set patient-centered goals for individual patient, family, and significant others in collaboration with physicians, staff RNs and other health care team members * PLAN OF CARE - Develop comprehensive multidisciplinary plan of care effectively utilizing tools and resources * DISCHARGE PLANNING - Conduct timely discharge planning by anticipating patient needs in collaboration with physicians, staff RN's, and other health care team members * VARIANCES - Intervene when variances occur in patient individualized treatment plan * RESOURCES - Coordinate and evaluate the use of resources and services in a quality-conscious, cost effective manner and collaborate with appropriate providers to ensure effective, quality outcomes * INTERVENTIONS - Monitor and evaluate short-term and long-term patient responses to interventions in collaboration with quality assurance and utilization review, maintaining interdependent follow-up as necessary * VARIANCE - Review variance from standardized protocols of care with health care team members and implement resolution strategies * TREATMENT CONFERENCE - Facilitate and/or participate in conferences providing ongoing evaluation of interdisciplinary dynamics, goals attainment and treatment management * EDUCATION - Ensure and/or provide instruction to the patient and family based on identified learning needs; assess patient/family knowledge, health status expectations, and locus of control * INFORMATION - Assist with development of activities and methods to ensure information is articulated and disseminated to appropriate members of the health care team * CONTINUITY OF CARE - Collaborate with the health care team to ensure continuity of patient care throughout all health care settings; promote effective communication among health care team members including the patient, family, and significant others * MEETINGS - Participate in team meetings when indicated or as directed * CARE PLAN - Incorporate recommendations and/or services of interdisciplinary team members in the care plan * COMMUNICATION - Use interpersonal communication strategies with individuals as well as groups of patients, families, significant others, and staff to achieve expected outcomes and patient/family and health care team satisfaction * DOCUMENTATION - Provide routine verbal and written documentation for the initial assessment and progress of the patient to other members of the health care team in a timely manner * ORIENTATION - Participate in orientation, continuing education of staff RN's and other health care team members as appropriate * RELATED WORK - Perform related duties and responsibilities as required * ADMINISTRATION - Perform various administrative functions such as monitoring expenditures and preparing reports and correspondence; may participate in a variety of research projects to develop service plans; may propose changes to program policies and procedures * DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops * STAFF - Assist in interviewing, hiring, orienting, training, coaching, evaluating, counseling, and supervising staff * PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols * PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes * PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk * PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner * PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may "not seem right" Qualifications Education: Essential: * Bachelor's Degree Nonessential: * Master's Degree * Bachelor's Degree Education specialization: Essential: * Related Discipline Nonessential: * Related Discipline * Nursing Experience: Essential: 3 years directly related experience Nonessential: Bilingual English/Keres, Tewa, Tiwa, Towa, Zuni, or Navajo Credentials: Essential: * RN in NM or as allowed by reciprocal agreement by NM * CPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days Physical Conditions: Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. May require walking or standing to a significant degree or requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or may require working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of materials is negligible. Working conditions: Essential: * Sig Hazard: Chemicals, Bio Hazardous Materials req PPE * Subject to an annual contract and performance appraisal * Tuberculosis testing is completed upon hire and additionally as required Department: Registered Nurse

RN CASE MANAGER SUPERVISOR

Receive 17% Weekday Nights, 26% Weekend Nights and 15% Weekend Day shift differentials Compensation Disclaimer Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations. Department: Utilization Management - UH FTE: 1.00 Full Time Shift: Days Position Summary: Responsible for the initial review, triage and assignment of patients to case managers and for the coordination of all systems and services required for an organized, multidisciplinary, patient centered care team approach. Assure quality, cost effective care for the identified patient population. Supervise staff in the department. Act as a resource and role model for staff. The incumbent also functions as a contact person for the patient, family, health care team members, community resources and employees. Ensures adherence to Hospitals and departmental policies and procedures. Patient care assignment may include Neonate, Pediatric, Adolescent, Adult and Geriatric age groups. Detailed responsibilities: * PATIENT CENTERED MED - Adhere to and promote the core expectations of the Patient Centered Medical Home or Patient Centered Specialty Practice as applicable * IDENTIFICATION - Identify appropriate patients within designated specialty area requiring patient case management interventions by utilizing established procedures including census review, risk screens, and referral * SUPERVISION - Develop efficient organizational structure. Supervise employees and select, terminate, train, educate, correct deficiencies, perform appraisals, issue discipline, counsel, schedule work assignments; encourage staff teamwork and growth initiatives * DATA - Perform assessment, data collection, obtain, review, and analyze information in collaboration with the patient, family, significant others, health care team members, employers, and others as appropriate * ASSESSMENT - Assess the patient's clinical, psychosocial status and current treatment plans * NEEDS - Assess the patient/family/significant others needs in relation to the medical diagnosis and treatment and resources; provide treatment options, financial resources, psychosocial needs, and discharge planning in collaboration with appropriate resources * COLLABORATION - Develop collaborative relationships with other departments/services and community health care agencies facilitating and supporting quality care in area of clinical expertise; act as a resource on complex patient care activities * ASSIGNMENT - Oversee and assign case loads and staff hours to best suit Hospitals needs * COVERAGE - Organize case coverage during absence of staff * PERFORMANCE - Assist in developing standards of performance, evaluation of performance, and initiates or makes recommendations for personnel actions * LEADERSHIP - Provide leadership through identification of problems and opportunities for improvement, program planning, implementation, and evaluation * GOALS - Assist the patient, family, significant others to set patient-centered goals for individual patient, family, and significant others in collaboration with physicians, staff RNs and other health care team members * PLAN OF CARE - Develop comprehensive multidisciplinary plan of care effectively utilizing tools and resources * DISCHARGE PLANNING - Conduct timely discharge planning by anticipating patient needs in collaboration with physicians, staff RN's, and other health care team members * VARIANCES - Intervene when variances occur in patient individualized treatment plan * RESOURCES - Coordinate and evaluate the use of resources and services in a quality-conscious, cost effective manner and collaborate with appropriate providers to ensure effective, quality outcomes * INTERVENTIONS - Monitor and evaluate short-term and long-term patient responses to interventions in collaboration with quality assurance and utilization review, maintaining interdependent follow-up as necessary * VARIANCE - Review variance from standardized protocols of care with health care team members and implement resolution strategies * TREATMENT CONFERENCE - Facilitate and/or participate in conferences providing ongoing evaluation of interdisciplinary dynamics, goals attainment and treatment management * EDUCATION - Ensure and/or provide instruction to the patient and family based on identified learning needs; assess patient/family knowledge, health status expectations, and locus of control * INFORMATION - Assist with development of activities and methods to ensure information is articulated and disseminated to appropriate members of the health care team * CONTINUITY OF CARE - Collaborate with the health care team to ensure continuity of patient care throughout all health care settings; promote effective communication among health care team members including the patient, family, and significant others * MEETINGS - Participate in team meetings when indicated or as directed * CARE PLAN - Incorporate recommendations and/or services of interdisciplinary team members in the care plan * COMMUNICATION - Use interpersonal communication strategies with individuals as well as groups of patients, families, significant others, and staff to achieve expected outcomes and patient/family and health care team satisfaction * DOCUMENTATION - Provide routine verbal and written documentation for the initial assessment and progress of the patient to other members of the health care team in a timely manner * ORIENTATION - Participate in orientation, continuing education of staff RN's and other health care team members as appropriate * RELATED WORK - Perform related duties and responsibilities as required * ADMINISTRATION - Perform various administrative functions such as monitoring expenditures and preparing reports and correspondence; may participate in a variety of research projects to develop service plans; may propose changes to program policies and procedures * DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops * STAFF - Assist in interviewing, hiring, orienting, training, coaching, evaluating, counseling, and supervising staff * PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols * PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes * PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk * PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner * PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may "not seem right" Qualifications Education: Essential: * Bachelor's Degree Nonessential: * Master's Degree * Bachelor's Degree Education specialization: Essential: * Related Discipline Nonessential: * Related Discipline * Nursing Experience: Essential: 3 years directly related experience Nonessential: Bilingual English/Keres, Tewa, Tiwa, Towa, Zuni, or Navajo Credentials: Essential: * RN in NM or as allowed by reciprocal agreement by NM * CPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days Physical Conditions: Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. May require walking or standing to a significant degree or requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or may require working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of materials is negligible. Working conditions: Essential: * Sig Hazard: Chemicals, Bio Hazardous Materials req PPE * Subject to an annual contract and performance appraisal * Tuberculosis testing is completed upon hire and additionally as required Department: Registered Nurse

RN CASE MANAGER

RN CASE MANAGER – CARE MANAGEMENT DEPARTMENT - University of New Mexico Hospital – Albuquerque *Inpatient *Outpatient *Utilization Management *SRMC Care Management *Full Time *Part Time Receive 17% Weekday Nights, 26% Weekend Nights and 15% Weekend Day shift differentials Compensation Disclaimer Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations. Care Management Department Descriptions: Your application may be considered for any of the below programs. We will work with you to find the best fit. Inpatient Care Management: Supports patient’s inpatient stay through care coordination, discharge planning and proactively discharging patient safely to the next level of care when medically ready. RN Case Managers have a 1:25-30 patient ratio and support all age groups from newborn to seniors. From birth to end of life needs. RN CM attend daily multidisciplinary rounds and work alongside providers, therapist, pharmacist on a daily basis. This work is done primarily in person. · Most positions will be Monday- Friday from 8-430pm. · Weekend and PRN availability · There is required on-call for weekends (10 days/year) · Holiday coverage (2 Holidays/year) Outpatient Care Management: Supports patient needs in the outpatient clinic setting, that encompasses care plan facilitation, transition of care coordination between an acute care setting to the home. RN Case Manager (RNCM) will assist with referrals in the areas of Durable Medical Equipment (DME) support, Home Healthcare, Hospice, and any other care coordination needs that helps patients continue to stay at home and reduce readmission to the hospital. RN CM work collaboratively with primary and specialty care providers within clinic setting. Ratios vary depending on clinic site but can vary depending on whether it is a specialty clinic versus a primary care clinic. · Primarily working on computer and phone, navigating multiple software systems/programs to send and receive referrals for patients. Microsoft excel and word Powerchart - Cerner/Oracle electronic medical record electronic faxing/scanning system. · Clinic hours are normally 0800-1700. · Position schedule primarily Monday- Friday from 0800-1630, with some flexibility. · Primarily work in clinic setting with consideration for one work from home day after 6 months of employment and successful completion of competency requirements. · No weekends or on-call work requirement. · Clinics are closed on major holidays. Utilization Management: Supports the medical necessity appropriateness for all patients receiving treatment/services. This is supported by a chart review for the level of care and correcting billing aspects of care for our patients while they are hospitalized. They provide provider support, appeals and denials and work directly with insurance payors to recuperate payment for patient care. There is limited patient interaction. · Primarily a remote work from home position once applicant has successfully completed the onsite orientation phase. · Most positions are Monday-Friday 7-3:30, with additional weekend positions and prn availability. Scheduled Holiday rotations. · Staff can be requested to attend in-person meetings, trainings or come into the work environment if any remote work issues arise. Inpatient Care Management- SRMC Campus: Supports patient’s inpatient stay through care coordination, discharge planning and proactively discharging patient safely to the next level of care when medically ready. RN Case Managers are assigned to units and have a 1:25-30 patient ratio and support for all age groups. RN CM attends daily multidisciplinary rounds and works alongside Social Work case manager, case management assistants, providers, therapist, and pharmacist daily. This work is done primarily in person on their assigned unit/s. · Most positions will be Monday- Friday from 8-430pm. · Weekend and PRN availability · There is required on-call for evenings and weekends (approximately 10 days/year) · Holiday coverage (approximately 2 Holidays/year) MINIMUM QUALIFICATIONS EDUCATION: Nursing program (nationally accredited) graduate EXPERIENCE: 1 year directly related experience CERTIFICATIONS: RN MATRIX - Complete and maintain unit/clinic based required certifications and competencies as listed in the department expectations/and or the unit/clinic education matrix LICENSES/CERTIFICATIONS: CPR Certification for Healthcare/BLS Providers or for Professional Rescuers or must obtain within 30 calendar days of date of position Licensed Registered Nurse (RN) in State of New Mexico or as allowed by reciprocal agreement by State of New Mexico CAP III - Clinical Advancement Program Level III requirements satisfied TESTING REQUIREMENTS: Tuberculosis testing is completed upon hire and additionally as required PREFERRED QUALIFICATIONS PREFERRED EDUCATION: Bachelor's Degree of Science in Nursing PREFERRED EXPERIENCE: Bilingual English/Spanish Bilingual English/Keres, Tewa, Tiwa, Towa, Zuni, or Navajo Sign-On Bonus Available Relocation Assistance Available Department: Registered Nurse

RN CASE MANAGER SUPERVISOR

Receive 17% Weekday Nights, 26% Weekend Nights and 15% Weekend Day shift differentials Compensation Disclaimer Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations. Department: Utilization Management - UH FTE: 1.00 Full Time Shift: Days Position Summary: Responsible for the initial review, triage and assignment of patients to case managers and for the coordination of all systems and services required for an organized, multidisciplinary, patient centered care team approach. Assure quality, cost effective care for the identified patient population. Supervise staff in the department. Act as a resource and role model for staff. The incumbent also functions as a contact person for the patient, family, health care team members, community resources and employees. Ensures adherence to Hospitals and departmental policies and procedures. Patient care assignment may include Neonate, Pediatric, Adolescent, Adult and Geriatric age groups. Detailed responsibilities: * PATIENT CENTERED MED - Adhere to and promote the core expectations of the Patient Centered Medical Home or Patient Centered Specialty Practice as applicable * IDENTIFICATION - Identify appropriate patients within designated specialty area requiring patient case management interventions by utilizing established procedures including census review, risk screens, and referral * SUPERVISION - Develop efficient organizational structure. Supervise employees and select, terminate, train, educate, correct deficiencies, perform appraisals, issue discipline, counsel, schedule work assignments; encourage staff teamwork and growth initiatives * DATA - Perform assessment, data collection, obtain, review, and analyze information in collaboration with the patient, family, significant others, health care team members, employers, and others as appropriate * ASSESSMENT - Assess the patient's clinical, psychosocial status and current treatment plans * NEEDS - Assess the patient/family/significant others needs in relation to the medical diagnosis and treatment and resources; provide treatment options, financial resources, psychosocial needs, and discharge planning in collaboration with appropriate resources * COLLABORATION - Develop collaborative relationships with other departments/services and community health care agencies facilitating and supporting quality care in area of clinical expertise; act as a resource on complex patient care activities * ASSIGNMENT - Oversee and assign case loads and staff hours to best suit Hospitals needs * COVERAGE - Organize case coverage during absence of staff * PERFORMANCE - Assist in developing standards of performance, evaluation of performance, and initiates or makes recommendations for personnel actions * LEADERSHIP - Provide leadership through identification of problems and opportunities for improvement, program planning, implementation, and evaluation * GOALS - Assist the patient, family, significant others to set patient-centered goals for individual patient, family, and significant others in collaboration with physicians, staff RNs and other health care team members * PLAN OF CARE - Develop comprehensive multidisciplinary plan of care effectively utilizing tools and resources * DISCHARGE PLANNING - Conduct timely discharge planning by anticipating patient needs in collaboration with physicians, staff RN's, and other health care team members * VARIANCES - Intervene when variances occur in patient individualized treatment plan * RESOURCES - Coordinate and evaluate the use of resources and services in a quality-conscious, cost effective manner and collaborate with appropriate providers to ensure effective, quality outcomes * INTERVENTIONS - Monitor and evaluate short-term and long-term patient responses to interventions in collaboration with quality assurance and utilization review, maintaining interdependent follow-up as necessary * VARIANCE - Review variance from standardized protocols of care with health care team members and implement resolution strategies * TREATMENT CONFERENCE - Facilitate and/or participate in conferences providing ongoing evaluation of interdisciplinary dynamics, goals attainment and treatment management * EDUCATION - Ensure and/or provide instruction to the patient and family based on identified learning needs; assess patient/family knowledge, health status expectations, and locus of control * INFORMATION - Assist with development of activities and methods to ensure information is articulated and disseminated to appropriate members of the health care team * CONTINUITY OF CARE - Collaborate with the health care team to ensure continuity of patient care throughout all health care settings; promote effective communication among health care team members including the patient, family, and significant others * MEETINGS - Participate in team meetings when indicated or as directed * CARE PLAN - Incorporate recommendations and/or services of interdisciplinary team members in the care plan * COMMUNICATION - Use interpersonal communication strategies with individuals as well as groups of patients, families, significant others, and staff to achieve expected outcomes and patient/family and health care team satisfaction * DOCUMENTATION - Provide routine verbal and written documentation for the initial assessment and progress of the patient to other members of the health care team in a timely manner * ORIENTATION - Participate in orientation, continuing education of staff RN's and other health care team members as appropriate * RELATED WORK - Perform related duties and responsibilities as required * ADMINISTRATION - Perform various administrative functions such as monitoring expenditures and preparing reports and correspondence; may participate in a variety of research projects to develop service plans; may propose changes to program policies and procedures * DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops * STAFF - Assist in interviewing, hiring, orienting, training, coaching, evaluating, counseling, and supervising staff * PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols * PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes * PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk * PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner * PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may "not seem right" Qualifications Education: Essential: * Bachelor's Degree Nonessential: * Master's Degree * Bachelor's Degree Education specialization: Essential: * Related Discipline Nonessential: * Related Discipline * Nursing Experience: Essential: 3 years directly related experience Nonessential: Bilingual English/Keres, Tewa, Tiwa, Towa, Zuni, or Navajo Credentials: Essential: * RN in NM or as allowed by reciprocal agreement by NM * CPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days Physical Conditions: Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. May require walking or standing to a significant degree or requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or may require working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of materials is negligible. Working conditions: Essential: * Sig Hazard: Chemicals, Bio Hazardous Materials req PPE * Subject to an annual contract and performance appraisal * Tuberculosis testing is completed upon hire and additionally as required Department: Registered Nurse

RN CASE MANAGER SUPERVISOR

Receive 17% Weekday Nights, 26% Weekend Nights and 15% Weekend Day shift differentials Compensation Disclaimer Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations. Department: Utilization Management - UH FTE: 1.00 Full Time Shift: Days Position Summary: Responsible for the initial review, triage and assignment of patients to case managers and for the coordination of all systems and services required for an organized, multidisciplinary, patient centered care team approach. Assure quality, cost effective care for the identified patient population. Supervise staff in the department. Act as a resource and role model for staff. The incumbent also functions as a contact person for the patient, family, health care team members, community resources and employees. Ensures adherence to Hospitals and departmental policies and procedures. Patient care assignment may include Neonate, Pediatric, Adolescent, Adult and Geriatric age groups. Detailed responsibilities: * PATIENT CENTERED MED - Adhere to and promote the core expectations of the Patient Centered Medical Home or Patient Centered Specialty Practice as applicable * IDENTIFICATION - Identify appropriate patients within designated specialty area requiring patient case management interventions by utilizing established procedures including census review, risk screens, and referral * SUPERVISION - Develop efficient organizational structure. Supervise employees and select, terminate, train, educate, correct deficiencies, perform appraisals, issue discipline, counsel, schedule work assignments; encourage staff teamwork and growth initiatives * DATA - Perform assessment, data collection, obtain, review, and analyze information in collaboration with the patient, family, significant others, health care team members, employers, and others as appropriate * ASSESSMENT - Assess the patient's clinical, psychosocial status and current treatment plans * NEEDS - Assess the patient/family/significant others needs in relation to the medical diagnosis and treatment and resources; provide treatment options, financial resources, psychosocial needs, and discharge planning in collaboration with appropriate resources * COLLABORATION - Develop collaborative relationships with other departments/services and community health care agencies facilitating and supporting quality care in area of clinical expertise; act as a resource on complex patient care activities * ASSIGNMENT - Oversee and assign case loads and staff hours to best suit Hospitals needs * COVERAGE - Organize case coverage during absence of staff * PERFORMANCE - Assist in developing standards of performance, evaluation of performance, and initiates or makes recommendations for personnel actions * LEADERSHIP - Provide leadership through identification of problems and opportunities for improvement, program planning, implementation, and evaluation * GOALS - Assist the patient, family, significant others to set patient-centered goals for individual patient, family, and significant others in collaboration with physicians, staff RNs and other health care team members * PLAN OF CARE - Develop comprehensive multidisciplinary plan of care effectively utilizing tools and resources * DISCHARGE PLANNING - Conduct timely discharge planning by anticipating patient needs in collaboration with physicians, staff RN's, and other health care team members * VARIANCES - Intervene when variances occur in patient individualized treatment plan * RESOURCES - Coordinate and evaluate the use of resources and services in a quality-conscious, cost effective manner and collaborate with appropriate providers to ensure effective, quality outcomes * INTERVENTIONS - Monitor and evaluate short-term and long-term patient responses to interventions in collaboration with quality assurance and utilization review, maintaining interdependent follow-up as necessary * VARIANCE - Review variance from standardized protocols of care with health care team members and implement resolution strategies * TREATMENT CONFERENCE - Facilitate and/or participate in conferences providing ongoing evaluation of interdisciplinary dynamics, goals attainment and treatment management * EDUCATION - Ensure and/or provide instruction to the patient and family based on identified learning needs; assess patient/family knowledge, health status expectations, and locus of control * INFORMATION - Assist with development of activities and methods to ensure information is articulated and disseminated to appropriate members of the health care team * CONTINUITY OF CARE - Collaborate with the health care team to ensure continuity of patient care throughout all health care settings; promote effective communication among health care team members including the patient, family, and significant others * MEETINGS - Participate in team meetings when indicated or as directed * CARE PLAN - Incorporate recommendations and/or services of interdisciplinary team members in the care plan * COMMUNICATION - Use interpersonal communication strategies with individuals as well as groups of patients, families, significant others, and staff to achieve expected outcomes and patient/family and health care team satisfaction * DOCUMENTATION - Provide routine verbal and written documentation for the initial assessment and progress of the patient to other members of the health care team in a timely manner * ORIENTATION - Participate in orientation, continuing education of staff RN's and other health care team members as appropriate * RELATED WORK - Perform related duties and responsibilities as required * ADMINISTRATION - Perform various administrative functions such as monitoring expenditures and preparing reports and correspondence; may participate in a variety of research projects to develop service plans; may propose changes to program policies and procedures * DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops * STAFF - Assist in interviewing, hiring, orienting, training, coaching, evaluating, counseling, and supervising staff * PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols * PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes * PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk * PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner * PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may "not seem right" Qualifications Education: Essential: * Bachelor's Degree Nonessential: * Master's Degree * Bachelor's Degree Education specialization: Essential: * Related Discipline Nonessential: * Related Discipline * Nursing Experience: Essential: 3 years directly related experience Nonessential: Bilingual English/Keres, Tewa, Tiwa, Towa, Zuni, or Navajo Credentials: Essential: * RN in NM or as allowed by reciprocal agreement by NM * CPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days Physical Conditions: Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. May require walking or standing to a significant degree or requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or may require working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of materials is negligible. Working conditions: Essential: * Sig Hazard: Chemicals, Bio Hazardous Materials req PPE * Subject to an annual contract and performance appraisal * Tuberculosis testing is completed upon hire and additionally as required Department: Registered Nurse

Social Worker II

Social Worker II PRIVATE The Social Worker is responsible for providing social work services to all customer groups affected by illness/disability often including lifestyle adjustment difficulties. Understands utilization criteria and case management principles in a health care setting, as well as relevant community resources, insurance, regulatory, and legal system knowledge. Minimum Education * Master's degree in Social Work (MSW) Minimum Work Experience * Two years of social work and medical crisis intervention, and knowledge of community resources or related experience preferred. * Healthcare experience a plus * Experience in individual and family therapy. * Five years' experience working in a healthcare setting preferred. Required Licenses/Certifications * BLS Certification through American Heart Association* * Completion of endorsed patient/visitor de-escalation and restraint program certification * * Eligible for rostering in preparation for licensure. *Must obtain within 3 months of hire Required Skills, Knowledge, and Abilities * NASW code of conduct principles * Psychosocial assessments, utilization and case management principles. * Demonstrates sound knowledge of group theory and dynamics with experience in facilitating and co-facilitating psychosocial and skill building groups. * Individual and family supportive advocacy. * Age-specific competencies. * Interdisciplinary collaboration. * Excellent verbal and written communication skills. * Basic Microsoft Windows desktop application and navigation skills. * Demonstrates strong communication and listening skills. * Demonstrates good knowledge of community resources. * Demonstrates excellent collaboration skills in conjunction with working with providers, legal representation, regulatory agencies and those involved with risk and compliance. * Willingness and ability to provide coverage on rotational basis.(as applicable) * Exhibits knowledge of Best Practice, DBT, CBT, and motivational interviewing. * Provides employee assistance in-services, and consultation to staff, physicians, and community providers about psychosocial aspects of care. Pay Range: $32.15 - $46.84 $5,000 Supplemental Bonus PI0a40556b5d5b-29400-40693564

RN - OUTPATIENT

Compensation Disclaimer Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations. Department: Outpatient Treatment Ctr FTE: 1.00 Full Time Shift: Days Position Summary: Provide safe, direct patient care utilizing the nursing process in the ambulatory setting. Provide clinical leadership for staff. Provide clinical mentorship to staff. Serve as role model. Provide full range of patient education to patients and family members. Assume relief charge duties, when designated. Under direction of designated shift supervisor. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include neonate, pediatric, adolescent, adult and geriatric age groups. Detailed responsibilities: * PATIENT CENTERED MED - Adhere to and promote the core expectations of the Patient Centered Medical Home or Patient Centered Specialty Practice as applicable * PATIENT CARE - Assist physician with special tests, procedures and complex treatments * SUPPORT - Process data and generates reports; assist in the reception and discharge areas; handle patient calls and triage using documentation * SUPPORT - Ensure patient medical records contain necessary information; document medical history or chief complaint; triage and initiate care for walk-in patients * SUPPORT - Document lab cultures; ensure follow-up on abnormal results * EMERGENCY MEASURES - Assist with or institute emergency measures for sudden, adverse developments in patients * PATIENT CARE - Assess patient's condition and nursing needs; set goals and utilize appropriate nursing actions to achieve goals * PATIENT CARE - Provide and document nursing care * PATIENT CARE - Ensure that physician's orders are carried out * PATIENT CARE - Administer medications and perform routine treatments * TRAINING - Participate in orientation and evaluation of new personnel * PATIENT CARE - Assist team members in patient care; coordinate patient care in conjunction with procedures by other UH departments and clinics * SUPPORT - Ensure that equipment is maintained; monitor supply and medicine requisitions; maintain supply stock levels * SUPPORT - Record and report pertinent observations and reactions regarding patients to medical staff * MENTOR - Serve as a mentor to patients to promote self management, hope and empowerment * PATIENT EDUCATION - Provide education for patients and/or families about preventive care, medical issues, and the use of prescriptive medical treatment * PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols * PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes * PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk * PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner * PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may "not seem right" Qualifications Education: Essential: * Program Graduate Nonessential: * Bachelor's Degree Education specialization: Essential: * Nationally Accredited Nursing Graduate Nonessential: * Nursing Experience: Essential: Nonessential: Bilingual English, Spanish, Keres, Tewa, Tiwa, Towa, Zuni, or Navajo 3 years directly related experience Credentials: Essential: * CPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days * RN in NM or as allowed by reciprocal agreement by NM Physical Conditions: Heavy Work: Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects or people. Physical Demand requirements are in excess of those for Medium Work. Working conditions: Essential: * Med Haz: Mod exposure to chemicals/dangerous equip/materials * Tuberculosis testing is completed upon hire and additionally as required Sign-On Bonus Available Relocation Assistance Available Department: Registered Nurse

Behavioral Health Nurse

Receive 17% Weekday Nights, 26% Weekend Nights and 15% Weekend Day shift differentials Compensation Disclaimer Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations. Department: UPC Inpatient/Geriatrics FTE: 0.90 Full Time Shift: Days Position Summary: Provide professional nursing care for assigned patients in a mental health/psychiatric environment. Design nursing care plans and assist in the development of overall care plans for psychiatric patients, ensure administration of appropriate overall care in a manner conducive to recovery. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include pediatric, adolescent, adult and geriatric age groups. Detailed responsibilities: * PATIENT CARE - Interview, examine, and assess the health status of psychiatric patients with various cognitive, emotional, developmental, social, and behavioral disorders * PATIENT CARE - Observe patient behavior, activities, and mental status; perform triage and crisis intervention * PATIENT CARE - Write treatment plans; coordinate patient drug and procedure activities; administer medication and treatment; provide and coordinate nursing care of assigned patients; may facilitate group therapy and/or education sessions * PATIENT CARE - Chart and report observed symptoms, reactions, treatments, and changes in the patients' conditions; collect and document data and information; may perform computerized data entry * PATIENT CARE - Perform nursing intakes, draw blood and other patient specimens; may perform or coordinate laboratory tests * PATIENT CARE - Educate patients and families on treatment regimens, management of side effects, and compliance with the treatment plans; provide emotional support and acts as advocate for patients and families * PATIENT CARE - Provide information and facilitate communication between physicians, medical students, staff, patients, families, and community; coordinate and consult with a milieu of service providers * POLICY & PROCEDURE - Follow established departmental policies, procedures, and objectives, continuous quality improvement objectives, and safety, environmental, and/or infection control standards * DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops * ADMINISTRATION - Perform various administrative functions such as monitoring expenditures and preparing reports and correspondence; may participate in a variety of research projects to develop service plans; may propose changes to program policies and procedures * PRECEPTOR - Participate in orientation, and having successfully completed preceptor training, assume precepting and evaluation responsibilities of new personnel * TESTS AND PROCEDURES - Assist with special tests and procedures, ensure proper consent has been obtained * EMERGENCY MEASURES - Assist with or institute emergency measures for sudden, adverse developments in patients * MEDICATION - Administer medication, including IV medication, via the Seven Rights; document and communicate clinical findings * ENVIRONMENT - Maintain a safe, comfortable, and therapeutic environment for patients/families in accordance with Hospitals standards * PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols * PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes * PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk * PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner * PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may "not seem right" Qualifications Education: Essential: * Program Graduate Nonessential: * Bachelor's Degree Education specialization: Essential: * Nationally Accredited Nursing Graduate Nonessential: * Nursing Experience: Essential: Nonessential: Bilingual English, Spanish, Keres, Tewa, Tiwa, Towa, Zuni, or Navajo 1 year directly related experience Credentials: Essential: * CPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days * RN in NM or as allowed by reciprocal agreement by NM * Obtain and maintain Agressive Behav Cer w/in 30 days of hire Physical Conditions: Heavy Work: Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects or people. Physical Demand requirements are in excess of those for Medium Work. Working conditions: Essential: * Sig Haz: Physical risk/injuries due to combative patients * Sig Hazard: Chemicals, Bio Hazardous Materials req PPE * Tuberculosis testing is completed upon hire and additionally as required Sign-On Bonus Available Relocation Assistance Available Department: Registered Nurse

Pharmacy Technician / Pharm Tech Apprenticeship

Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you'll be front and center – interacting with our customers and developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support – including the latest technology – to grow their careers and reach their goals. Walgreens is proud to invest & champion an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP & Department of Labor. This apprenticeship program gives you an entry point to a career in health care by guiding you in taking steps towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician and helping you maintain the high level of skill required in the pharmacy care industry. Arming you with a nationally recognized, portable credential that will help you advance your career. Whether you are new to working in pharmacies or are an experienced Pharmacy Technician Apply Now! Walgreens will train you to use your skills and talents to serve and care for our patients and customers. The courses, learning activities, and resources provided to you in our pharmacy technician training program are designed to give you foundational and advanced knowledge, skills, and on-the-job experiences you need to prepare to become a certified pharmacy technician. In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers. Models and delivers a distinctive and delightful customer experience. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Develops strong relationships with most valuable customers. Operations Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct. Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow. Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities. Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products. Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians. Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager. Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs. May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers. Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities. Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. Otherwise, earns PTCB certification as condition of promotion to senior technician. Attends training requested by Manager and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments. Basic Qualifications Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) Requires willingness to work flexible schedule, including evening and weekend hours. Preferred Qualifications Prefer six months of experience in a retail environment. Prefer to have prior work experience with Walgreens. Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications. Prefer good computer skills. Prefer the knowledge of store inventory control. Prefer PTCB certification. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Salary Range: $16.5 - $20 / Hourly

Certified Registered Nurse Anesthetist

Amazing Patients, Inspiring Careers: CRNA’s at the New York Certified Registered Nurse Anesthetist – CRNA - NYP/Hudson Valley- 16/24 shifts- SIGN ON BONUS AVAILABLE At NewYork-Presbyterian Hospital, Certified Registered Nurse Anesthetists (CRNAs) deliver incredible care that is unseen anywhere else in the world. Our growing team of CRNAs provide patient-centered anesthesia for all types of surgical procedures, cardiac cath labs and OB. Nurse Anesthetists administer general, regional and monitored anesthesia care for scheduled and emergency surgical, obstetric and diagnostic procedures. Bring your passion for team-building and drive excellence across the anesthesia department. Coordinate all aspects of clinical care to ensure the delivery of high-quality, patient-centered services to our patients, manage staffing needs, provide staff development opportunities, plan activities, recognition, and training sessions to increase engagement and cohesion among a growing team of experienced CRNAs. . It’s the kind of practice environment that requires an unwavering commitment to excellence and a constant spirit of professionalism. And it’s your opportunity to enjoy flexible scheduling, shared clinical decision-making, inspirational leadership and a collegial anesthesia care team model. You will work primarily on B & B cases, heavy Ortho, OB This is a full-time position located at NewYork-Presbyterian/Hudson Valley. 16/24 hour shifts. Preferred Criteria At least 1 year of experience as a Certified Registered Nurse Anesthetist Required Criteria Certification of Nurse Anesthetists Masters of Science in Nursing Current New York State RN license (or willingness to obtain) BCLS Certification ACLS Certification Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today. Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP. NYP will not reimburse for travel expenses . __________________ 2024 “Great Place To Work Certified” 2024 “America’s Best Large Employers” – Forbes 2024 “Best Places to Work in IT” – Computerworld 2023 “Best Employers for Women” – Forbes 2023 “Workplace Well-being Platinum Winner” – Aetna 2023 “America’s Best-In-State Employers” – Forbes “Silver HCM Excellence Award for Learning & Development” – Brandon Hall Group NewYork-Presbyterian Hospital is an equal opportunity employer. Salary Range: $270,000-$335,000/Annual It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.

Pharmacy Technician / Pharm Tech Apprenticeship

Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you'll be front and center – interacting with our customers and developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support – including the latest technology – to grow their careers and reach their goals. Walgreens is proud to invest & champion an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP & Department of Labor. This apprenticeship program gives you an entry point to a career in health care by guiding you in taking steps towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician and helping you maintain the high level of skill required in the pharmacy care industry. Arming you with a nationally recognized, portable credential that will help you advance your career. Whether you are new to working in pharmacies or are an experienced Pharmacy Technician Apply Now! Walgreens will train you to use your skills and talents to serve and care for our patients and customers. The courses, learning activities, and resources provided to you in our pharmacy technician training program are designed to give you foundational and advanced knowledge, skills, and on-the-job experiences you need to prepare to become a certified pharmacy technician. In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers. Models and delivers a distinctive and delightful customer experience. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Develops strong relationships with most valuable customers. Operations Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct. Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow. Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities. Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products. Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians. Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager. Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs. May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers. Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities. Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. Otherwise, earns PTCB certification as condition of promotion to senior technician. Attends training requested by Manager and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments. Basic Qualifications Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) Requires willingness to work flexible schedule, including evening and weekend hours. Preferred Qualifications Prefer six months of experience in a retail environment. Prefer to have prior work experience with Walgreens. Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications. Prefer good computer skills. Prefer the knowledge of store inventory control. Prefer PTCB certification. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Salary Range: $16.5 - $20 / Hourly

Industrial Engineer, BlueOval Battery Park Michigan

We made history, and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters. Ford’s legacy of innovation is about to reach new heights. Imagine being on the ground floor of something truly extraordinary. At BlueOval Battery Park Michigan, we’re not just assembling battery systems; we’re leading a transformation. As a key member of our start-up team, you’ll have a once-in-a-lifetime opportunity to launch a state-of-the-art manufacturing facility from the ground up. Imagine: you, at the forefront of the electrification movement, helping to bring the next generation of vehicles to driveways, job sites, and highways everywhere. At BlueOval Battery Park, Michigan, you will • Use your entrepreneurial skills and team mindset to come up with data-driven solutions • build and lead an agile team to deliver the advanced technology that drives the future • create a culture of trust, encourage diversity of thought, and foster leadership in others • be part of the historic transformation of the automotive industry. What You'll Do Improve capacity through methods such as equipment capacity loss analysis, line balance analysis, fixed loss analysis, and improvements. Plan tooling and auxiliary facilities based on future capacity plans. Monitor coating speed, analyze issues, and implement improvements to achieve the planned speed. Analyze the OEE of equipment engineers to identify opportunities for capacity improvement. Organize activities such as Gemba Work, workshops, and brainstorming sessions to find improvement opportunities. Engage personnel in designing and evaluating improvement plans to enhance equipment efficiency and reduce operating costs. Support and coordinate various resources to handle on-site issues, including 5S management, production resource coordination, daily improvements, ad-hoc tasks, and production meetings. Work with the site management team to ensure stable and efficient production line operations. Support new line construction, including managing equipment arrival schedules, assisting with equipment handling and positioning, and overseeing equipment installation and commissioning progress. Willingness to work various shifts and hours, including weekends as needed. You'll have 1-3 years relevant professional experience. Bachelor's degree in industrial engineering, manufacturing engineering, or related fields Proficiency in industrial engineering, ergonomics, lean production, project management, and other related knowledge. Proficiency in using CAD, EXCEL, PowerPoint, and other office software. Even better, you'll have Master's degree in industrial engineering, mechanical engineering, automation, and engineering or related fields. MODAPTS Experience Bilingual speaking- Mandarin Chinese Be proactive, take ownership of projects and problems, and be a team player to get things done. You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including: • Immediate medical, dental, vision and prescription drug coverage • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year’s Day • Paid time off and the option to purchase additional vacation time. This position is a salary grade 5 and ranges from $63,480-106,680., This position is a salary grade 6 and ranges from $72,480-121,440., This position is a salary grade 7 and ranges from $84,480-141,360., This position is a salary grade 8 and ranges from $96,720-162,120. For more information on salary and benefits, click here: https://fordcareers.co/GSR Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660. LI-Onsite LI-OG1