Shift Manager – Customer Service Associate (Restaurant)
Learn More About the MRCO Family at https://www.mrco.net with benefits that include Competitive Pay, Optional Daily Pay, Flexible Scheduling, Paid Time Off, Free Meal During Shift, and Career Path Opportunities! Role: The Shift Manager will support the RGM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others. Responsibilities and Accountabilities: Ensuring Consistent Customer Satisfaction - Executes the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed. - Ensures that all Team Members complete their Shift Excellence tasks for their assigned position(s). - Ensures that all employees present a neat clean appearance and wear company uniform. - Personally demonstrates that the Customer needs are the highest priority. - Ensures food safety, quality and accuracy of orders. - Resolves customer complaints quickly while maintaining positive customer relations. - Greets customers with a smile, is polite and pleasant when speaking with customers. - Works with urgency. - Works with management and fellow employees. - Cooperates with peers – works with fellow employees as part of a team, helps others when they need a hand. Developing People - Provides regular feedback to the RGM on the performance of Team Members. - Provides ongoing constructive and complimentary feedback to Team Members. - Actively participates in the training of Team Members. - Handles conflicts constructively and works with RGM to achieve resolution. Act Like an Owner - Assists in Profit and Loss management by following cash control/security procedures, maintaining inventory and managing labor. - Oversees proper product preparation, rotation, portioning, cooking and holding times. - Assists RGM with facility maintenance and ensure health and safety standards are followed at all times. - Performs other duties as required by manager. Job Requirements and Essential Functions: - Strong preference for internal promote form Hourly Champion position. - Must be at least 18 years old. - Must have reliable transportation. - Able to do basic business math. - Able to stock shelves and coolers. - Able to oversee and manage subordinate employees and provide direction. - Able to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside bin. - Able to clean the parking lot and grounds surrounding the restaurant. - Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time. - Demonstrates a positive and enthusiastic attitude with co-workers. - Must pass background check criteria. Attendance - Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks. Provides appropriate notice when unable to be at work. - Understands and uses approved time keeping system, including accurately recording all hours worked. Initiative and Energy - Acts without being told, goes beyond what is simply required and maintains a high activity level. This list of job duties and responsibilities is not all inclusive. Employees typically average 30 hours a week, but hours may vary depending on the operational needs of the business. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice. EEO - MRCO is an equal opportunity employer and prohibits discrimination and harassment of any kind. MRCO is committed to the principal of equal employment opportunity for all employees with a work environment free of discrimination and harassment. All employment decisions at MRCO are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. MRCO will not tolerate discrimination or harassment based on any of these characteristics. MRCO encourages applicants of all ages (16 or older). Benefits - Competitive pay - Early Pay with the Rain App - Flexible schedule - Paid vacation time - Free meal during shift - Bonus Program - Career Path Opportunities - 401k and Health/Dental/Vision “You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.”
