AS400 Application Support Lead

AS400 Application Support Lead BCforward is currently seeking a highly motivated AS400 Application Support Lead remote role. Position Title: AS400 Application Support Lead Location : Remote Anticipated Start Date : 02/16/2026 Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date. Expected Duration : 6 Months contract with strong possibility of extension Job Type : (40 HOURS WEEKLY], [CONTRACT] Position Description: An experienced AS400 RPG skilled individual will be a member of the SKF account Global XA Applications Maintenance Programme. It is expected that this team member will contribute and develop their skills to eventually fulfill a tech lead role for our Export Restricted US based delivery team. XA is a third party AS400 application provided by Infor. MI and OMPS are SKF owned and written applications that are fully developed and supported by Client. For XA, DXC provides 1st and 2nd level application monitoring and support for the user and the environment. When necessary, Client will engage the 3rd party for 3rd level support on behalf of the client. For MI/OMPS, DXC provides Levels 1-3 support. The position responsibilities are as follows: Interfaces directly with the client. Provides day to day support for AMER XA installations and 2nd level support for AMER XA installations. Analyzes and resolves complex business problems related to XA application processing. Experience with and knowledge about the XA application is highly desirable. Interfaces with the 3rd Party Vendor when necessary to identify and correct application problems. Installs 3rd Party provided PTF (application fixes) and full application upgrades. Designs, prepares and executes unit and system tests to validate solutions. Provides time / resource estimates for assigned tasks and projects Requires strong written and verbal communication skills Required technical skills: More than 5 year's experience providing AS400 application support (Implementer, ILE and RPG/400, Query 400, CL, DB2/400, Source Entry Utility, Data File Utility, SQL Interactive, Application Development Toolkit (PDM), IBM Advanced Job Scheduler, FTP, Query Manager, SQL, Job Scheduler Spool Handler) Business Process Knowledge Manufacturing, Planning, XA supporting business processes. The Team Lead role is summarized as follows: Manage Team expectations, prioritizing workload, and setting calendars and deliverables Perform admin oversight for team (forecasting work efforts, requesting access to systems, etc.) Represent team to client, attending meetings for future efforts, handling questions and complaints Represent team and manage P2 and other crisis moments Handle Change Management Process (documentation, obtaining approvals and interfacing with the Change Management team) Provide project proposals for formal project requests from client (with input/support from the team) Run weekly meetings for client and for team, and run a thrice-weekly team standup call Attend weekly management meeting Interact with other teams and team managers in solving inter-group problems Manage all project documentation Provide reports and information to upper management as required About BCforward : Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work. BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process. This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration. Interested candidates please send resume in Word format Please reference job code 249740 when responding to this ad.

Experienced RN - Registered Nurse (Levels 1-3) - Mother Baby - Nights

Position Title: Experienced RN - Registered Nurse (Levels 1-3) - Mother Baby - Nights Department: Mother Baby Unit Job Description: *Registered Nurse positions are available at levels I, II, or III, depending on experience and education.* New to OU Health? Ask your recruiter about our competitive total rewards package including a $10,000 sign-on bonus! General Description: An OU Health Registered Nurse (RN) I works under general supervision, providing the highest quality of care to patients in a hospital setting with health problems ranging from simple to complex. They model the OU Health Way, as evident in their work output and interactions with employees and patients, through living OU Health’s core values of putting Patients First , pursuing Relentless Excellence , showing Integrity , seeking Inclusion for all staff and patients, always Learning , and valuing Teamwork . RN I represents the nurse who is a novice or an advanced beginner advancing to competent. While advancing from novice to competent, the nurse relies on rules rather than principles which are independent of specific situations. The advanced beginner may have enough real experience to begin to formulate principles. Essential Responsibilities Aligns behaviors with OU Health values and maintains nursing professional practice standards. Assumes responsibility for an assigned patient or group of patients. Documents patient responses to nursing interventions and prescribed medical treatments, noting all changes in physician order on assigned patients. Assists physician in the examination of patients and in performing minor diagnostic procedures and treatment. Obtains and monitors physiological data of patients, observes the physiological manifestations of patients, and intervenes when necessary. Administers medication as prescribed. Initiates, regulates and monitors intravenous infusions and blood products. Delivers patient care safely and competently. Resolves patient complaints in a timely manner in accordance with policy and in collaboration with support staff. Informs patient and family of hospital procedures and shares care plan during the time of care and at the time of discharge. Makes referrals regarding patient care needs to appropriate personnel. Fosters a growth mindset through seeking mentorship, remaining open to coaching and feedback, and maintaining professional certification(s)/licensure in order to perpetually develop and uphold the skills required for proficiency within the nursing profession. Develops a professional career plan and establishes personal, performance goals in alignment with enterprise-wide metrics, frequently measuring progress with department leadership. Fosters an inclusive workforce where individual differences are valued and maximized to achieve OU Health’s winning aspiration. Delegates tasks to clinical support staff as needed. Performs other duties as assigned. *Minimum Qualifications (RN I): Education: Associate's or Bachelor's Degree in Nursing. Experience: 0-3 years of experience in patient care as a Registered Nurse. License/Certification/Registration: Current Registered Nurse License (RN License issued by the Oklahoma State Board of Nursing, or a current multistate compact Registered Nurse (eNLC)). Basic Life Support (American Heart Association) certification required upon hire. *Minimum Qualifications (RN II): Minimum Qualifications Education: Associate's or Bachelor's Degree in Nursing. Experience: 3-5 years of experience in patient care as a Registered Nurse required. License/Certification/Registration: Current Registered Nurse License (RN License issued by the Oklahoma State Board of Nursing, or a current multistate compact Registered Nurse (eNLC)). Basic Life Support (American Heart Association) certification required upon hire. *Minimum Qualifications (RN III): Minimum Qualifications Education: Bachelor's Degree in Nursing required. Master's Degree in Nursing preferred. Experience: 5 years of experience in patient care as a Registered Nurse required. License/Certification/Registration: Current Registered Nurse License (RN License issued by the Oklahoma State Board of Nursing, or a current multistate compact Registered Nurse (eNLC)). Basic Life Support (American Heart Association) certification required upon hire. Specialty certification(s) preferred. Knowledge, Skills, Abilities Knowledge of basic professional nursing theory, practices, techniques, and procedures. Ability to organize, plan, coordinate, and evaluate nursing services and apply nursing techniques. Ability to maintain civility and good working relationships with other employees. Ability to respond effectively to cultural and language needs of patients and visitors. Skilled in computer applications designed to ensure quality and safety measures for patients. Ability to establish and maintain integrity and trust with patients by advocating in the patient’s best interest. Ability to engage and manage conflicts and disagreements in a constructive manner. Ability to maintain compliance accreditation with local, state, and federal regulatory standards. Ability to foster an inclusive workplace where diversity and individual differences are valued and maximized to achieve the vision and mission of the organization. Strong written and oral communication skills characterized by candor, openness, integrity, and ability to be diplomatic. cb Current OU Health Employees - Please click HERE to login. OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.

Custodian/Driver – Contracts General

Primary Responsibility / Summary Performs full range of custodial services at Contract locations. Drives Company Vehicles and staff to contracted locations. Essential Duties & Responsibilities Performs daily cleaning tasks as assigned, including floor stripping and waxing, window washing, pressure washing and restroom cleaning. Maintains clean and sanitary conditions throughout. Maintains custodial equipment and supplies in neat, orderly condition. Interacts cooperatively with personnel and customers. Immediately advises supervisor when Government staff directs changes in contract requirements. Perform local travel (25%) as required; may drive a personal vehicle or a site-specific company vehicle. Must maintain a valid driver’s license and state-required auto insurance, with driving records that meet the company’s insurance standards. Additional Duties & Responsibilities Other duties and special projects as assigned. Education & Experience No prior experience or training. Shift flexibility and overtime when needed. Ability to work with minimal supervision. Punctual and dependable attendance. Other Qualifications Free from alcohol and drug abuse. Understands the basic philosophy of Goodwill and participates fully in carrying out its mission. Adheres to Goodwill’s values of Respect, Integrity, Service, & Excellence. Pre-Employment Testing 8 Panel Drug Screen Background Check Motor Vehicles Record

Sales & Leasing Specialist

Acura of Pleasanton Location: 4355 Rosewood Dr, Pleasanton, California 94588 Summary: Sells new or used vehicles at a profit to the dealership, while ensuring customer satisfaction. Supervisory Responsibilities: This job has no direct supervisory responsibilities. Essential Duties and Responsibilities include the following: Meets dealership sales goals. Greets customer and determines make, type, and quality of vehicle desired. Explains features and demonstrates operation of vehicle in showroom or on demonstration drive. Suggests optional equipment for customer to purchase. Computes and quotes sales price, including tax, trade-in allowance, and discount. Completes paperwork accompanying vehicle sales, including but not limited to, preparing sales slip or sales contract. Arranges for delivery and registration of vehicle. Researches availability of models and optional equipment. Engages in business development. Addresses customer concerns. Maintains CSI at or above Company standards Maintains an organized, clean and safe work area Participates in required training Records all hours worked accurately in company timekeeping system Follows Safeguards rules and regulations. Demonstrates the Company’s Core Values Complies with Company policies and procedures Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. Other duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions. Desired Education: o GED √ High School Diploma o Associate Degree o Bachelor Degree o Master Degree o Doctorate Degree Field of Study/Work Experience: o Accounting √ Automotive o Business o Human Resources o Information Technology Desired Work Experience: √ up to 3 years o 3-5 years o 5 years Education/Experience: Prior sales and/or customer service experience desired. Certificates and Licenses: √ Valid Driver’s License o Automobile Salesperson License Computer Skills: Intermediate knowledge of Microsoft Office products. Intermediate ability to learn web applications for customer management. Communication Skills: Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel. Attendance Requirements: The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays. Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. Environment Demands: Duties are performed throughout the premises, both indoors and outdoors and on customer test drives. Due to the nature of the position, may be exposed to various work environments and required to perform a variety of tasks. Heavy standing work. Work includes frequent movement around the company facilities and the outdoor car lot to interact with customers and other departments. Verbal and Writing Ability: Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees. Math Ability: Ability to add, subtract, multiply and divide. Reasoning Ability: Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Core Values: To perform the job successfully, an individual should demonstrate the following Core Values: Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them. Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level. Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make. Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers. Passion for Winning Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people. Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team. Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team. This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. The Salesperson Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $16.90. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit . Please click here to view the CPRA Job Applicant Privacy Notice: CPRA Job Applicant Privacy Notice Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf .

Accounts Receivable Collection Specialist

Overview Dialysis Clinic, Inc. is recruiting top talent interested in supporting our nonprofit mission to prioritize individualized care for patients facing chronic kidney disease. Our mission states “the care of the patient is our reason for existence,” and our dedicated team embodies our sole purpose during every patient interaction. We seek motivated, compassionate individuals to provide top-notch patient care and offer paid training, competitive pay, outstanding benefits, Sundays off and a positive, mission-driven culture. Join DCI today to build relationships and gain fulfillment serving individuals in our comfortable clinical setting with a lower caregiver-to-patient ratio than other providers. The Accounts Receivable Collection Specialist ensures timely and accurate processing of incoming payments and maintains financial records related to customer accounts. This role supports the financial health of the organization by managing billing, collections, and reconciliation processes. Success in this role is defined by maintaining low days sales outstanding (DSO), accurate ledger entries, and effective communication with internal and external stakeholders. This position will be hybrid, part remote and part time in the office in Albuquerque, NM. Schedule: Full-time, Monday-Friday. Compensation: Pay range starts at $18.75 per hour, depending on experience; experience not required Benefits: Comprehensive medical, dental and vision benefits Life and long-term disability insurance are provided at no additional expense to the employee Paid time off (PTO), including holidays Extended Sick Bank (ESB) in addition to PTO – paid time for doctor appointments, sickness or medical leave Retirement plans with $.50 of each contributed dollar matched for eligible employees, up to 8 percent Education reimbursement Employee assistance program Wellness program Among others Responsibilities What You Can Expect: Billing & Invoicing • Generate and distribute customer invoices in accordance with contract terms and billing schedules. • Review billing data for accuracy and resolve discrepancies prior to submission. • Maintain records of invoices and payments in the accounting system. Collections & Customer Communication • Monitor aging reports and follow up on overdue accounts via phone and email. • Collaborate with customers to resolve payment issues and negotiate payment plans when necessary. • Document collection efforts and escalate unresolved issues to management. Reconciliation & Reporting • Reconcile customer accounts and apply payments accurately. • Prepare monthly AR reports and assist with audit requests. • Identify and report trends in payment delays or disputes. Compliance & Process Improvement • Ensure compliance with company policies, GAAP, and applicable regulations. • Recommend and implement process improvements to enhance AR efficiency. • Maintain confidentiality of financial data and customer information.

Warehouse Associate - 3rd Shift

Warehouse Associate - 3rd Shift Pay from $28 to $34 per hour with significant growth and earning potential! Includes $2 Shift Differential Reno Branch 8800 Military Road, Reno, NV 89506 Join Uline as we grow our operations in Reno! Go-getters wanted! Looking to join a top-tier team? Join Uline as a Warehouse Associate for job stability, training and the opportunity to build a long-term career with a growing company. Don’t wait, apply now! Full-Time, Night Shift Hours: Sunday - Thursday, 8:30 PM to 5 AM. Why Warehouse at Uline? Support From Day 1: No forklift certification required - we’ll train you and support your career growth. First-Class Facilities: Bright, spotless warehouses with high quality equipment and an impressive safety record. Wellness at Work: Free on-site fitness center and walking trail to prioritize your health. Position Responsibilities Unload shipments from suppliers, ensuring accuracy and quality. Use forklifts / powered industrial trucks to replenish product stored on racking. Prepare and organize workspaces for the next day. Minimum Requirements High school diploma or equivalent. Frequently move packages weighing up to 50 - 70 lbs. Comfortable on warehouse equipment at heights up to 30 feet. Benefits Complete health insurance coverage and 401(k) with 6% employer match that starts day one ! Multiple bonus programs. Paid holidays and generous paid time off. Tuition Assistance Program that covers professional continuing education. About Uline Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations. Uline is a drug-free workplace . All new hires must complete a pre-employment hair follicle drug screening . This role is considered safety sensitive for drug testing purposes. EEO/AA Employer/Vet/Disabled LI-AJ1 LI-NV001 (IN-NVWH) ZR-NVWH Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

Claims Processor

Job Title Claims Processor Location Carmel, IN | Onsite Compensation & Schedule • Pay: $18/hour • Hours: Monday–Friday, 8-hour shift with lunch break; flexible start times between 7:00am–8:00am • Employment Type: W2 • Assignment Length: 6 months (potential for long-term consideration based on performance) • Start Date : Targeting 2/17 ROLE IMPACT The Claims Processor supports the Claims and Recovery Department by ensuring accurate, timely handling of claims and related administrative tasks. This role helps maintain compliance, data integrity, and service quality while supporting daily operational workflows. Success is defined by accuracy, responsiveness, and the ability to manage multiple priorities in a structured environment. Key Responsibilities • Monitor and manage the claims inbox in Outlook, responding to emails and faxes and attaching requested documentation • Process ACH, check, and draft payments to ensure accurate claim disbursement • Perform data entry and prepare claim records in accordance with established standards • Verify coverage using internal systems and attach supporting documentation to claims • Review claim data for accuracy, identify discrepancies, and perform reconciliations • Prepare and distribute claims-related correspondence • Assist with report preparation (daily, weekly, monthly) using Excel and internal systems • Support administrative tasks such as stuffing envelopes and mailing documents to borrowers • Maintain accurate records of claim actions in appropriate systems • Provide quality customer service to internal and external stakeholders • Communicate effectively and respond promptly to email communications • Support special projects and other duties as assigned Minimum Qualifications • High School Diploma or GED required • 1–2 years of related administrative, claims, or data entry experience • Proficiency with Microsoft Outlook and basic Excel functions Core Tools & Systems • Microsoft Outlook • Microsoft Excel • Internal claims and reporting systems Preferred Skills • Strong attention to detail and data accuracy • Ability to multitask and prioritize in a structured environment • Problem-solving skills and the ability to follow written and verbal instructions Legal Notice By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy

Project Manager - EDU / Historical projects - Franklin, TN

One of Tennessee's oldest General Contractor's is experiencing rapid growth and offering a clear pathway for career advancement. Consistently recognized for its top-rated company culture, with an impressive backlog of repeat business. Client Details Our client is a well established general contractor in Tennessee recognized for their quality of work and exceptional leadership. With a focus on innovation, responsibility, and client satisfaction, this general contractor has a strong backlog of repeat clients and upcoming projects; hence why we are looking to grow their team with a Project Manager. Specializing in large commercial projects, EDU, Health care, and Hospitality, they offer exciting and challenging opportunities that promote personal and professional growth. Description Run/manage project from start to finish Oversee Subcontractors and full construction project on a daily bases Coordinate subcontractors, architects, inspectors, and suppliers to resolve any problems with materials or methods. Establish and maintain an effective and professional on site working relationship with Owners, Architects, Consulting Engineers and other parties related to the project. Enforce a safe work environment, practices and culture on the project. Profile 5 years of Commercial Construction experience Strong knowledge of MEP & FP, and mission critical systems Completed Commercial projects greater than $5M (please include a list of projects completed with resume) Efficient in MS Project, Bluebeam, and Microsoft Outlook Job Offer Generous compensation package Full medical, dental, and health benefits 401k package Bonus incentives, company vehicle and monthly expenses. Company Vehicle MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

CNC Manufacturing Engineer - Aerospace - Windsor, CT

In this role you will have the opportunity to work on high tech machinery to fulfill customers needs. You will get to work with programming on CNC machines to produce the highest quality products. Client Details My client is a aerospace & defense manufacturing company located in Windsor, CT that prides itself on its innovative and continuous improvement approach to manufacturing. The company utilizes technology that isn't found anywhere else in New England and offers extensive learning and growth opportunity throughout the organization. Description You will report directly into the Director of Engineering and have the opportunity to: Develop and optimize CNC machining processes, including tooling, fixtures, and programming for multi-axis machines. Create and refine CNC programs using CAD/CAM software, ensuring compliance with specifications and quality standards. Analyze workflows to enhance productivity, reduce cycle times, and minimize waste. Collaborate with design engineers to ensure manufacturability, providing DFM input. Lead troubleshooting and root-cause analysis, implementing corrective actions. Assess and select CNC equipment, tooling, and technologies for production. Maintain process documentation, including work instructions and SOPs. Train and mentor staff on CNC processes, best practices, and quality standards. Support Lean Manufacturing initiatives, including 6S, Six Sigma, and Kaizen. Ensure compliance with safety, environmental, and regulatory requirements. Profile A successful candidate will have: 5-10 years CNC programming/machining experience Hands on experience with CNC programming, setup, and operation CAD/CAM software experience Siemens NX programming skills Multi-axis CNC machinery skills (3,4,&5 axis mills & lathes) GD&T and ANSI y14.5 understanding Job Offer The candidate will receive: Competitive salary and potential for salary growth Comprehensive benefits package, including health insurance, retirement plans, and vacation/sick leave Opportunities for professional development and career advancement A positive work environment that values collaboration and innovation Work-life balance and flexible scheduling options Access to cutting-edge technologies and resources Engaging and challenging projects that foster skill development Supportive and inclusive company culture Networking opportunities within the industry Potential for performance-based bonuses or incentives MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

Mgr Applications

Job Summary The IT Application Manager – Customer Service is responsible for the overall management and strategic oversight of the organization’s Contact Center as a Service (CCaaS) platform. This role focuses on maintaining, optimizing, and evolving the contact center technology to deliver exceptional customer service experiences, enable operational efficiency, and support business growth. The manager will lead efforts to identify and implement AI and automation capabilities to streamline operations, enhance agent productivity, and improve customer engagement. The manager will collaborate closely with IT teams, business stakeholders, and operational leaders to ensure seamless system performance, effective integration with enterprise applications, and alignment with organizational goals and customer service strategies. Job Description JOB RESPONSIBILITIES: Provide leadership and direction to a team of professionals responsible for managing application. Set clear goals, objectives, and performance expectations for the team. Coach, mentor, and develop team members, enabling their professional growth. Oversee day-to-day operations of assigned applications, ensuring reliability, performance, and security. Collaborate with product owners, business analysts, and stakeholders to define and prioritize the product roadmap and deliverables. Establish and enforce application governance practices, including change management, release management, and documentation. Monitor application performance, availability, and scalability, taking proactive measures to optimize performance and minimize downtime. Identify and implement optimizations, upgrades, and configurations to enhance system efficiency and functionality. Act as a liaison between IT and other business units, facilitating effective communication and understanding. Coordinate with IT teams and stakeholders for smooth project execution and post-launch support. Identify opportunities to enhance existing applications or introduce new technologies to drive business efficiency and innovation. Work with business intelligence and analytics teams to generate meaningful reports and insights on customer interactions, system usage, and performance metrics. Foster a culture of continuous improvement within the team, encouraging innovative ideas and process enhancements. 10% domestic travel is expected for this role. QUALIFICATIONS: Education Bachelor's degree in computer science, Information Technology, Business Administration or related field. Relevant Work Experience 5–10 years of overall IT experience, with at least 3–5 years specifically in contact center technologies. Hands-on experience managing CCaaS platforms (e.g., Genesys Cloud, NICE inContact, Amazon Connect, Five9, Cisco UCCE/UCCX, Avaya). Experience with telephony infrastructure, SIP, VoIP, call routing, and network performance related to voice systems. Familiarity with CRM integrations (e.g., Salesforce, Microsoft Dynamics 365) within the contact center environment. Understanding of IVR design and implementation, call flows, and digital engagement (chat, email, SMS, social). Experience with workforce engagement tools – WFM, QM, analytics dashboards. Experience with automation, RPA, or AI/virtual agents in the contact center. Familiarity with compliance/security frameworks relevant to voice/data handling (e.g., PCI, HIPAA, GDPR). Preferred Qualifications Prior experience leading cross-functional teams, including vendor partners, system integrators, and internal support teams. Proven ability to run IT operations for a contact center – ensuring uptime, performance SLAs, and issue resolution. Experience managing project delivery, including upgrades, migrations, or new feature rollouts. Budget planning and license/contract/vendor management related to contact center systems. Experience collaborating with business stakeholders to translate service goals into technical solutions. Exposure to contact center KPIs – ASA, AHT, FCR, CSAT – and how technology impacts these. Excellent problem-solving, communication, and stakeholder management skills. DISCLAIMER All duties and requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This position description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor(s)/manager(s). This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $134,000.00 - $201,000.00 Annual The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here . For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here . Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.