Project Coordinator
JOB TITLE: Project Coordinator JOB LOCATION: Boston MA - hybrid WAGE RANGE*: $40-45/hr. JOB NUMBER: ITS77 RFR-FY26-002 - Project Coordinator Minimum Entrance Requirements Five plus years in a Project/Program Coordinator role or a bachelor's degree in communications, business administration, or related field is preferred. Contributes to a positive and respectful workplace defined by competence, integrity, and collaboration. Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint, Word,) and other relevant software applications. JOB DESCRIPTION: CTR is seeking a Project/Program Coordinator to join our team to provide Learning Management System (LMS) Support & Instructional Design Assistance for the organization. This role is responsible for supporting the day-to-day operations of the Adobe Learning Manager (ALM) platform and assisting in the production of high-quality training materials. The ideal candidate is a detail-oriented, "power user " who can navigate complex software to enroll users, generate reports, and update existing eLearning content. This position is subject to the mandatory requirements issued by the Office of the Comptroller (CTR) for its employees, including compliance with CTR policies and procedures, as well as completion of assigned mandatory trainings. This position is eligible to participate in CTR's Flexible Worksite Policy. Specific Duties: 1. Adobe Learning Manager (ALM) Content & User Support Course Deployment: Upload SCORM/xAPI packages and other digital assets (PDFs, Videos) into the LMS. User Enrollment Support: Manually or bulk-enroll users into specific courses or learning paths based on provided lists. Transcript Reports: Prepare user transcript reports at the request of the Learning & Development Manager or their designee. Course Reports: Provide weekly and bi-weekly Mosaic course enrollment and completion reports. Identify Departments with below and above average enrollment. LMS Help Desk: Provide direct support to learners experiencing issues with course launches or navigation. 2. Instructional Design & Tool Support Articulate Storyline: Review updated Mosaic training. Review process includes ensuring updated content is grammatically accurate, links are working properly, closed captioning is enabled, and graphics are aligned to the Mosaic application. PowerPoint Formatting: Apply corporate templates to draft presentations and ensure they are optimized for uploading to virtual classroom and online document management systems. Accessibility Checks: Verify that content meets basic accessibility standards before publishing. 3. Data & Documentation Support Excel Data Handling: Use Excel to cross-reference HR lists with LMS user lists to ensure enrollment accuracy. SharePoint Coordination: Keep the project's SharePoint site organized by managing version control for all source files (Storyline, PPT, and CSVs). 4. Quality Assurance (QA) Testing: Test new courses to ensure Adobe Connect or Zoom links are included, Outlook invitations are deployed from ALM, and course completions are tracked correctly in ALM. Course Retirements: Ensuring course retirements occur as planned when course instances are completed and/or when courses have reached their fiscal year or seasonal completion date. Link Verification: Periodically check all external links within courses to ensure they remain active. Required Qualifications: Proven experience supporting an LMS in an operational or coordinator capacity. Demonstrated experience or ability to upload, organize, and maintain digital learning content (SCORM/xAPI packages, videos, PDFs, assessments) Understanding of basic instructional design principles and content QA Skilled collaboration and working effectively with others. Effective written and verbal communication skills, with strong active listening skills. Excellent attention to detail with accuracy in data entry, content review, version control, and record-keeping. Skills in providing user support and troubleshooting course access or navigation issues. Ability to manage multiple tasks and prioritize deadlines Demonstrated professionalism, sound judgement, and polished communication when engaging with stakeholders at all levels. Ability to work independently with minimal supervision while also contributing effectively to team-driven projects. Preferred Qualifications: Experience with Adobe Learning Manager (ALM) or another enterprise LMS Familiarity with eLearning authoring tools such as Articulate and Storyline Knowledge of accessibility standards (WCAG) and experience performing basic accessibility checks Experience with quality assurance processes for digital learning including course testing, link testing, and content validation Background in Learning and Development, instructional design, or training operations Experience working in government, higher-ed, financial services, or other regulated environments. Understanding of virtual classroom platforms and how they integrate with digital course content. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities * While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.
