Manager, Donor Experience
APLA Health provides quality healthcare, life-saving services, camaraderie, compassion, and comfort to all who come through our doors. Our dedicated team of healthcare professionals is committed to providing personalized and compassionate free and low-cost medical services, tailored specifically to meet the unique needs of each individual we serve. APLA Health serves as a medical home providing an array of integrated healthcare services through 71,000 billable patient visits and nearly 10,000 enabling services visits each year. Services provided include: medical, dental, behavioral health and HIV care; pharmacy; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, APLA Health offers housing support; benefits counseling; home healthcare; and the Vance North Necessities of Life Program food pantries; among several other critical support services. We offer great benefits, competitive pay, and great working environment! We offer: Medical Insurance Dental Insurance (no cost for employee) Vision Insurance (no cost for employee) Long Term Disability Group Term Life and AD&D Insurance Employee Assistance Program Flexible Spending Accounts 11 Paid Holidays 4 Personal Days 10 Vacation Days 12 Sick Days Metro reimbursement or free parking Employer Matched (6%) 403b Retirement Plan This is a great opportunity to make a difference! This position will pay $72,782.90 - $92,124.94 annually. Salary is commensurate with experience. POSITION SUMMARY Reporting to the Director of Development, the Manager, Donor Experience is responsible for developing, managing and a relationship- based program for APLA Health's philanthropic partners. This individual will serve as a lead staff and partner on approaches, resources and activities to expand, retain, thank and enhance supporter experiences with APLA Health, including AIDS Walk Los Angeles and Mid-level donors. The Manager of Donor Experiences will carry a portfolio of 300 prospects, donors and ERG Teams. ESSENTIAL DUTIES AND RESPONSIBILITIES · Collaborate internally and externally to set strategy for members of employee resource groups and others, and will focus on achieving three primary objectives: customer-service, proactively implement thoughtful, personalized relationship-based outreach, and connect the work of ERGs and other groups to the philanthropic goals of APLA Health. This will be done by working with a very specific group of mid-level donors and Corporate Teams. · Acknowledge and thank identified supporters for their participation with APLA Health and lay the foundation for future giving. · Work directly with donors and supporters to gain insight and understanding of current experiences and expectations of engagement, and with members of the Advancement Team to bring together resources related to donor/supporter requests. · Develop and maintain a comprehensive information database from which personalized experiences can be tracked and evaluated for effectiveness. · Share information and seek opportunities systematically and regularly to team with the Major Gifts Officer, CEO and fellow Advancement colleagues to further integration, relationship building and philanthropic cultivation strategies. · Develop and maintain positive working relationships with others to reach common goals, and develop stewardship and recognition metrics to gather self-identified interest and other data information to enhance donor /supporter activities. OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
- Los Angeles, CA
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