Technical Writer
About Arcticom Offering a broad range of information technology solutions, Arcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. Arcticom offers impressive performance that is routinely recognized with exceptional ratings and commendations tied to installation successes. Satisfied Bering Straits Native Corporation (BSNC) family customers include the U.S. Air Force, Army, Navy, Coast Guard, the Departments of State, Justice, Commerce, Agriculture, Interior, Homeland Security, the General Services Administration, the Defense Logistics Agency and the U.S Census Bureau. About this position: Technical Writer Location – Beavercreek, OH The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Wage/Salary Range: $95,000-120,000 Applicants will be notified via phone or email within ten (10) business days of submittal. Essential Duties & Responsibilities • Documentation of the Development Lifecycle o Analysis o Design o Development o Implementation o Evaluation o Maintenance • Produce high‑quality documentation for AI/ML systems, including API references, model usage guides, SDK documentation, architecture overviews, and integration tutorials • Designing and developing technical documentation for software and non-software systems • Create diagrams, flowcharts, and conceptual visuals to explain model architecture, data flows, and system interactions • Building interactive eLearning courses and storylines • Using eLearning software and authoring tools (e.g., Adobe Captivate, Advanced PowerPoint, Articulate, etc.) • Defining objectives and curriculum outlines • Document AI lifecycle processes such as data preparation, feature engineering, model training, evaluation, deployment, monitoring, and retraining • Developing technical documentation for technical writing for technical and non-technical users. • Reviewing pertinent documentation (e.g., user stories, requirements, specifications, etc.) concerning the subject and topics to be documented • Analyzing documented requirements, developing supporting documentation and eliciting feedback from the subject matter experts, and the target audience from which the documentation is written (Developing specifications) • Analyzing and interpreting specifications from which technical documentation will be written • Developing technical procedures to support operational processing activities. • Create or modify plans and procedures to create technical documentation, taking into consideration the requirements, intended use of the system, facility constraints and equipment, and need to involve system users. • Developing and modifying procedural manuals. Required (Minimum Necessary) Qualifications • Excellent written communication skills with the ability to simplify complex technical topics • Proficiency in MS product to include, but not limited to, MS Office, MS Project, and MS Visio • Strong understanding of machine learning fundamentals, including model types, training workflows, evaluation metrics, and deployment patterns • Ability to organize and facilitate planning and demonstrations • Able to write in explanatory and procedural styles for multiple audiences • Skilled at prioritization and multi-tasking Knowledge, Skills, Abilities, and Other Characteristics • Author, Plan, develop, organize, write, and edit complex IT network surveys, migration, design and implementation procedures, plans, and manuals • Research, develop and document technical design specifications and test scripts • Produce electronic documentation in addition to hard copies • Maintain a comprehensive library of technical terminology and documentation • Analyze documents to maintain continuity of style of content • Manage updates and revisions to technical literature • Maintain schedules of multiple deployed networking teams • Manage suspense system for all deliverables and ancillary documentation needs • Interview and collaborate with stakeholders to capture, develop, and write technical documentation, migration/integration/implementation plans, flowcharts, processes, technical orders, SOPs, and more ensuring accuracy, readability, and ease of use • Develop and write standardized technical tactics, techniques, and procedures • Establish standards and document review checklists • Understanding of project task-linked dependencies Preferred • N/A Supervisory Responsibilities • This position will not have supervisory responsibilities. You may delete this line if it does not apply to the job. DOT Covered/Safety-Sensitive Role Requirements • This position is not subject to federal requirements regarding Department of Transportation “safety-sensitive” functions. You may delete this line if it does not apply to the job. Necessary Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Employees must always maintain a constant state of mental alertness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. Work Environment The work environmental characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of the role. Employees must always maintain a constant state of situational awareness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work described herein is primarily in a modern office setting. Occasional travel may be required. Additional Qualifying Factors As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain and maintain the appropriate clearance levels required and must also be able to obtain access to military installations. Shareholder Preference BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job. Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.
