Financial Crimes Analyst II

FINANCIAL CRIMES ANALYST II WHAT IS THE OPPORTUNITY? Under the direction of the BSA Risk Manager, responsible for the periodic BSA internal controls testing function of the of the Bank's BSA risk assessment program. Responsible for monitoring, analyzing, and escalating issues and concerns related to BSA, AML, OFAC and the USA PATRIOT Act components of the Bank's BSA Program while utilizing sound and current compliance industry standards and practices. May assist in the development of new and/or updates policy and procedures related to BSA, AML, OFAC and the USA PATRIOT Act Bank wide. Plays a key role as a liaison with colleagues throughout the organization related to BSA, AML, OFAC and the USA PATRIOT Act. Responsible for building and maintaining relationships with internal and external customers while providing exemplary customer service. WHAT WILL YOU DO? Carries out compliance monitoring, internal controls risk assessments, and internal controls testing program ensuring that there are adequate processes, procedures and internal controls to promote an effective BSA control environment, under the guidance of the BSA Risk Manager. Prioritizes focus toward areas identified as having the highest levels of risk to the company. Works directly with business units and support management as a consultant in the development of business unit's risk self-assessment programs. Performs scheduled and periodic testing of overall business processes and controls related to the implementation and management of the bank's products and services, including geographic considerations to identify compliance gaps and potential risk exposure. Analyzes and evaluates compliance risks and recommends changes to policies, procedures, and processes to reasonably ensure risk-based and appropriate controls are instigated and maintained. Assists in the development of new and/or updates policy and procedures related to BSA, AML, OFAC and the USA PATRIOT Act Bank wide. Also, partners with business units for the development of departmental policy and procedures. Partners with business units to remediate BSA, AML, OFAC and the USA PATRIOT Act compliance findings identified in risk assessments, internal audits and/or regulatory examinations. Performs daily activities of assigned functional area; prioritizing; completing multiple activities; resolves problems as they arise. Ensures activities are in compliance with legal/regulatory requirements and CNB policy and procedure. Communicates and escalates (as assigned) identified BSA, AML, OFAC and USA PATRIOT Act operational concerns to the appropriate level of management. Maintains an up-to-date Master Compliance Audit Follow-up Log for outstanding BSA-related Audit and OCC Examination issues, and the BSA Risk Assessments Open Issues Log. Integrates activities with other departments to accomplish common goals. Maintains up-to-date knowledge of Bank policies, procedures and industry best practices. Participates in and completes bank-wide projects. Serves as resource (as needed) to internal and external customers; ensures quality customer service and effective and efficient operational support. Applies both technical and general business knowledge to resolve the most complex issues in assigned function. Performs other duties as assigned or requested. Responsible for performing testing of moderate to complex components of assigned engagements within the Financial Crimes Compliance Monitoring Program and/or Annual Test Plan Performs review and challenge of self-assurance activities conducted by the First Line of Defense Assesses controls for design and operating effectiveness in accordance with established policies WHAT DO YOU NEED TO SUCCEED? Required Qualifications* Bachelor's Degree or equivalent Minimum 3 years of experience with BSA regulations concerning KYC, EDD, Financial crime investigations and regulatory reporting. Minimum 3 years experience in a BSA specific role at a financial institution Current Certified Anti-Money Laundering Specialist (CAMS) Certification Additional Qualifications Working knowledge of banking operations, government regulations, accounting principles and account reconcilement. Experience using Microsoft Word, Excel and Access required. Knowledge and understanding of federal regulations pertaining to the Bank Secrecy Act required. BSA Testing or audit experience preferred. Excellent problem solving and analytical skills required. Excellent verbal/written and written communication skills required to interact with all levels of Bank personnel and outside contacts. Tableau experience is preferred. Experience with AML Monitoring Systems such as Actimize is preferred. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $ 55,000-$95,000 . Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks . ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us . INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

Financial Crimes Analyst II

FINANCIAL CRIMES ANALYST II WHAT IS THE OPPORTUNITY? Under the direction of the BSA Risk Manager, responsible for the periodic BSA internal controls testing function of the of the Bank's BSA risk assessment program. Responsible for monitoring, analyzing, and escalating issues and concerns related to BSA, AML, OFAC and the USA PATRIOT Act components of the Bank's BSA Program while utilizing sound and current compliance industry standards and practices. May assist in the development of new and/or updates policy and procedures related to BSA, AML, OFAC and the USA PATRIOT Act Bank wide. Plays a key role as a liaison with colleagues throughout the organization related to BSA, AML, OFAC and the USA PATRIOT Act. Responsible for building and maintaining relationships with internal and external customers while providing exemplary customer service. WHAT WILL YOU DO? Carries out compliance monitoring, internal controls risk assessments, and internal controls testing program ensuring that there are adequate processes, procedures and internal controls to promote an effective BSA control environment, under the guidance of the BSA Risk Manager. Prioritizes focus toward areas identified as having the highest levels of risk to the company. Works directly with business units and support management as a consultant in the development of business unit's risk self-assessment programs. Performs scheduled and periodic testing of overall business processes and controls related to the implementation and management of the bank's products and services, including geographic considerations to identify compliance gaps and potential risk exposure. Analyzes and evaluates compliance risks and recommends changes to policies, procedures, and processes to reasonably ensure risk-based and appropriate controls are instigated and maintained. Assists in the development of new and/or updates policy and procedures related to BSA, AML, OFAC and the USA PATRIOT Act Bank wide. Also, partners with business units for the development of departmental policy and procedures. Partners with business units to remediate BSA, AML, OFAC and the USA PATRIOT Act compliance findings identified in risk assessments, internal audits and/or regulatory examinations. Performs daily activities of assigned functional area; prioritizing; completing multiple activities; resolves problems as they arise. Ensures activities are in compliance with legal/regulatory requirements and CNB policy and procedure. Communicates and escalates (as assigned) identified BSA, AML, OFAC and USA PATRIOT Act operational concerns to the appropriate level of management. Maintains an up-to-date Master Compliance Audit Follow-up Log for outstanding BSA-related Audit and OCC Examination issues, and the BSA Risk Assessments Open Issues Log. Integrates activities with other departments to accomplish common goals. Maintains up-to-date knowledge of Bank policies, procedures and industry best practices. Participates in and completes bank-wide projects. Serves as resource (as needed) to internal and external customers; ensures quality customer service and effective and efficient operational support. Applies both technical and general business knowledge to resolve the most complex issues in assigned function. Performs other duties as assigned or requested. Responsible for performing testing of moderate to complex components of assigned engagements within the Financial Crimes Compliance Monitoring Program and/or Annual Test Plan Performs review and challenge of self-assurance activities conducted by the First Line of Defense Assesses controls for design and operating effectiveness in accordance with established policies WHAT DO YOU NEED TO SUCCEED? Required Qualifications* Bachelor's Degree or equivalent Minimum 3 years of experience with BSA regulations concerning KYC, EDD, Financial crime investigations and regulatory reporting. Minimum 3 years experience in a BSA specific role at a financial institution Current Certified Anti-Money Laundering Specialist (CAMS) Certification Additional Qualifications Working knowledge of banking operations, government regulations, accounting principles and account reconcilement. Experience using Microsoft Word, Excel and Access required. Knowledge and understanding of federal regulations pertaining to the Bank Secrecy Act required. BSA Testing or audit experience preferred. Excellent problem solving and analytical skills required. Excellent verbal/written and written communication skills required to interact with all levels of Bank personnel and outside contacts. Tableau experience is preferred. Experience with AML Monitoring Systems such as Actimize is preferred. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $ 55,000-$95,000 . Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks . ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us . INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

Financial Crimes Analyst II

FINANCIAL CRIMES ANALYST II WHAT IS THE OPPORTUNITY? Under the direction of the BSA Risk Manager, responsible for the periodic BSA internal controls testing function of the of the Bank's BSA risk assessment program. Responsible for monitoring, analyzing, and escalating issues and concerns related to BSA, AML, OFAC and the USA PATRIOT Act components of the Bank's BSA Program while utilizing sound and current compliance industry standards and practices. May assist in the development of new and/or updates policy and procedures related to BSA, AML, OFAC and the USA PATRIOT Act Bank wide. Plays a key role as a liaison with colleagues throughout the organization related to BSA, AML, OFAC and the USA PATRIOT Act. Responsible for building and maintaining relationships with internal and external customers while providing exemplary customer service. WHAT WILL YOU DO? Carries out compliance monitoring, internal controls risk assessments, and internal controls testing program ensuring that there are adequate processes, procedures and internal controls to promote an effective BSA control environment, under the guidance of the BSA Risk Manager. Prioritizes focus toward areas identified as having the highest levels of risk to the company. Works directly with business units and support management as a consultant in the development of business unit's risk self-assessment programs. Performs scheduled and periodic testing of overall business processes and controls related to the implementation and management of the bank's products and services, including geographic considerations to identify compliance gaps and potential risk exposure. Analyzes and evaluates compliance risks and recommends changes to policies, procedures, and processes to reasonably ensure risk-based and appropriate controls are instigated and maintained. Assists in the development of new and/or updates policy and procedures related to BSA, AML, OFAC and the USA PATRIOT Act Bank wide. Also, partners with business units for the development of departmental policy and procedures. Partners with business units to remediate BSA, AML, OFAC and the USA PATRIOT Act compliance findings identified in risk assessments, internal audits and/or regulatory examinations. Performs daily activities of assigned functional area; prioritizing; completing multiple activities; resolves problems as they arise. Ensures activities are in compliance with legal/regulatory requirements and CNB policy and procedure. Communicates and escalates (as assigned) identified BSA, AML, OFAC and USA PATRIOT Act operational concerns to the appropriate level of management. Maintains an up-to-date Master Compliance Audit Follow-up Log for outstanding BSA-related Audit and OCC Examination issues, and the BSA Risk Assessments Open Issues Log. Integrates activities with other departments to accomplish common goals. Maintains up-to-date knowledge of Bank policies, procedures and industry best practices. Participates in and completes bank-wide projects. Serves as resource (as needed) to internal and external customers; ensures quality customer service and effective and efficient operational support. Applies both technical and general business knowledge to resolve the most complex issues in assigned function. Performs other duties as assigned or requested. Responsible for performing testing of moderate to complex components of assigned engagements within the Financial Crimes Compliance Monitoring Program and/or Annual Test Plan Performs review and challenge of self-assurance activities conducted by the First Line of Defense Assesses controls for design and operating effectiveness in accordance with established policies WHAT DO YOU NEED TO SUCCEED? Required Qualifications* Bachelor's Degree or equivalent Minimum 3 years of experience with BSA regulations concerning KYC, EDD, Financial crime investigations and regulatory reporting. Minimum 3 years experience in a BSA specific role at a financial institution Current Certified Anti-Money Laundering Specialist (CAMS) Certification Additional Qualifications Working knowledge of banking operations, government regulations, accounting principles and account reconcilement. Experience using Microsoft Word, Excel and Access required. Knowledge and understanding of federal regulations pertaining to the Bank Secrecy Act required. BSA Testing or audit experience preferred. Excellent problem solving and analytical skills required. Excellent verbal/written and written communication skills required to interact with all levels of Bank personnel and outside contacts. Tableau experience is preferred. Experience with AML Monitoring Systems such as Actimize is preferred. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $ 55,000-$95,000 . Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks . ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us . INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

Financial Crimes Analyst II

FINANCIAL CRIMES ANALYST II WHAT IS THE OPPORTUNITY? Under the direction of the BSA Risk Manager, responsible for the periodic BSA internal controls testing function of the of the Bank's BSA risk assessment program. Responsible for monitoring, analyzing, and escalating issues and concerns related to BSA, AML, OFAC and the USA PATRIOT Act components of the Bank's BSA Program while utilizing sound and current compliance industry standards and practices. May assist in the development of new and/or updates policy and procedures related to BSA, AML, OFAC and the USA PATRIOT Act Bank wide. Plays a key role as a liaison with colleagues throughout the organization related to BSA, AML, OFAC and the USA PATRIOT Act. Responsible for building and maintaining relationships with internal and external customers while providing exemplary customer service. WHAT WILL YOU DO? Carries out compliance monitoring, internal controls risk assessments, and internal controls testing program ensuring that there are adequate processes, procedures and internal controls to promote an effective BSA control environment, under the guidance of the BSA Risk Manager. Prioritizes focus toward areas identified as having the highest levels of risk to the company. Works directly with business units and support management as a consultant in the development of business unit's risk self-assessment programs. Performs scheduled and periodic testing of overall business processes and controls related to the implementation and management of the bank's products and services, including geographic considerations to identify compliance gaps and potential risk exposure. Analyzes and evaluates compliance risks and recommends changes to policies, procedures, and processes to reasonably ensure risk-based and appropriate controls are instigated and maintained. Assists in the development of new and/or updates policy and procedures related to BSA, AML, OFAC and the USA PATRIOT Act Bank wide. Also, partners with business units for the development of departmental policy and procedures. Partners with business units to remediate BSA, AML, OFAC and the USA PATRIOT Act compliance findings identified in risk assessments, internal audits and/or regulatory examinations. Performs daily activities of assigned functional area; prioritizing; completing multiple activities; resolves problems as they arise. Ensures activities are in compliance with legal/regulatory requirements and CNB policy and procedure. Communicates and escalates (as assigned) identified BSA, AML, OFAC and USA PATRIOT Act operational concerns to the appropriate level of management. Maintains an up-to-date Master Compliance Audit Follow-up Log for outstanding BSA-related Audit and OCC Examination issues, and the BSA Risk Assessments Open Issues Log. Integrates activities with other departments to accomplish common goals. Maintains up-to-date knowledge of Bank policies, procedures and industry best practices. Participates in and completes bank-wide projects. Serves as resource (as needed) to internal and external customers; ensures quality customer service and effective and efficient operational support. Applies both technical and general business knowledge to resolve the most complex issues in assigned function. Performs other duties as assigned or requested. Responsible for performing testing of moderate to complex components of assigned engagements within the Financial Crimes Compliance Monitoring Program and/or Annual Test Plan Performs review and challenge of self-assurance activities conducted by the First Line of Defense Assesses controls for design and operating effectiveness in accordance with established policies WHAT DO YOU NEED TO SUCCEED? Required Qualifications* Bachelor's Degree or equivalent Minimum 3 years of experience with BSA regulations concerning KYC, EDD, Financial crime investigations and regulatory reporting. Minimum 3 years experience in a BSA specific role at a financial institution Current Certified Anti-Money Laundering Specialist (CAMS) Certification Additional Qualifications Working knowledge of banking operations, government regulations, accounting principles and account reconcilement. Experience using Microsoft Word, Excel and Access required. Knowledge and understanding of federal regulations pertaining to the Bank Secrecy Act required. BSA Testing or audit experience preferred. Excellent problem solving and analytical skills required. Excellent verbal/written and written communication skills required to interact with all levels of Bank personnel and outside contacts. Tableau experience is preferred. Experience with AML Monitoring Systems such as Actimize is preferred. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $ 55,000-$95,000 . Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks . ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us . INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

CDL A Local Delivery Truck Driver

STARTING PAY $33.53 HOURLY PLUS BONUS AND INCENTIVE PAY! Job Summary: Sysco has immediate job openings for dependable local CDL A Delivery Truck Driver to safely and efficiently operate a tractor-trailer and manually unload/deliver various products (meats, produce, frozen foods, groceries, dry goods, supplies, etc.) to customer locations on an assigned route schedule. Our truck drivers build relationships with each customer using their positive, friendly attitude and become familiar with their operations to meet needs and expectations. QUALIFICATIONS Minimum Requirements 21 years of age. Must submit to a pre-employment background check and drug screen. License to drive - valid Class A Commercial Driver License (CDL) with a clean driving record. Commercial Vehicle Drivers must have the ability to read and speak the English language sufficiently to converse with the general public, to understand highway traffic signs and signals in the English language, to respond to official inquiries, and to make entries on reports and records. Touch freight - may need to lift, push or move product weighing an average of 40-60 pounds and as much as 100 pounds repeatedly. Flexibility - overtime as required, weekends and holidays as business needs require. Preferred Requirements 1 year customer delivery experience preferred. 6 months hand cart/hand truck experience preferred. 6 months Food and Beverage experience preferred. 2 years consistent work history preferred. BENEFITS Excellent pay, including productivity incentives. Most Driver Trainees have daily routes and are home nightly. Paid vacation and holidays. Ongoing job skills and leadership development training. Career growth opportunities - we promote from within! Comprehensive healthcare benefits. Generous retirement benefits. Employee discount programs. Service recognition and employee rewards. Discounts on Sysco stock (SYY). Referral programs. Safety programs. Tuition reimbursement. Uniforms. More benefits, too many to name. Sysco is more than just a place to work. Our passion for food and our customers has made us the industry leader. To remain on top, we will continue to think bigger, work harder and never give up. It takes a special kind of CDL A Delivery Truck Driver to work for Sysco. Are you ready to drive success? Click on the hyperlink to watch A Day in the Life of a Sysco Driver.

Digital Customer Care Advocate - Hybrid Flex, Late Shift with Weekends

Be Part of an Amazing Story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview As a Macy’s Digital Customer Care Advocate, you are a trusted advisor for our most valued loyalty customers. Through phone, chat, and email, you will interact with customers delivering Genuine Hospitality through warm, distinctive, and highly personalized experiences. You will be responsible for managing each customer interaction from start to finish, resolving complex inquiries related to orders, loyalty benefits, and Macy’s services. As a Digital Customer Care Advocate, you will maximize customer interactions to provide expert product advice and make recommendations to upsell and deliver a memorable customer experience that strengthen lifelong connections with Macy’s top customers. Class Start date - 3/2/2026, 3/16/2026, and 3/30/2026 in Mason OH Late Shift - 12:15pm to 8:30pm & 1:45pm to 10:00pm with 4 out of 8 weekend days How our Selling Colleagues spend their day… Creating genuine connections to build strong relationships with customers by delivering warm, personalized interactions that make them feel valued and welcomed. Foster trust through intentional, thoughtful engagement that strengthens long-term connections. Address mistakes with authenticity and empathy , acknowledging customer concerns and demonstrating a commitment to resolving issues. Take the time to understand each customer’s needs and ensure their experience is valued. Throughout the day they take ownership by proactively managing each customer interaction, providing clear communication and effective solutions. Ensure customer questions and concerns are resolved promptly, giving full attention to their needs throughout the process. Reassure the Customer by following through on commitments and keep customers informed at every step. Restore confidence when challenges arise and deliver solutions that demonstrate reliability, clarity, and care. Be Reasonable using sound judgment and empathy to make fair, balanced decisions. Anticipate customer needs, provide appropriate solutions, and empower yourself to create positive outcomes that enhance the overall experience. Who You Are Flexible and dependable, with availability including days, evenings, weekends, and holidays. Confident communicator with strong written and verbal skills, able to interact effectively with customers, colleagues, and supervisors. Customer-obsessed problem solver who thrives in a fast-paced, multi-channel environment and can manage multiple inquiries while delivering superior results. Passionate about fashion, trends, and services, with the ability to build authentic connections and make every customer feel valued. Inclusive, respectful, and collaborative, living Macy’s values of diversity, belonging, and genuine care in every interaction. Analytical thinker with strong decision-making, research, and detail-oriented skills to ensure accurate resolutions and achieve business goals. Experienced in high-touch customer service and sales (minimum 6 months preferred; prior contact center, retail, or shared services experience required). Technically proficient and comfortable navigating multiple applications, dual monitors, and Microsoft Office Suite tools. Knowledgeable about consumer protection guidelines, loyalty programs, and policies that enable exceptional customer resolutions. What You Will Do Deliver hospitality and personalized service to Macy’s most loyal Platinum customers across phone, chat, and email, building meaningful relationships that drive long-term loyalty. Resolve complex inquiries—including orders, loyalty benefits, credits, accommodations, and urgent escalations—with confidence, empathy, and attention to detail. Guide customers through product discovery, make tailored recommendations, and suggest additional products to maximize satisfaction and sales. Share product knowledge, current fashion trends, and Macy’s promotions to provide credible, luxury-caliber advice in an engaging, approachable manner. Leverage analytical insights, creative problem-solving, and technical tools to meet or exceed sales goals and service KPIs. Follow through on commitments and maintain clear communication, restoring confidence when challenges arise. Consistently embody Macy’s values by fostering genuine connections, respect, and inclusivity with customers and colleagues. Maintain dependable attendance, punctuality, and flexibility to support all service channels as business needs evolve. Essential Physical Requirements You Will Perform Talking, sitting, reaching with arms/hands; frequent use of computers and technology (including handheld equipment). Sitting and talking for at least two consecutive hours; lifting at least 10 lbs.; stooping, kneeling, crouching. Reaching, including above eye level. Close vision, color vision, depth perception, and focus adjustment. Navigating multiple computer applications from a dual monitor setup. Walking, standing, communicating, crouching; ability to sustain long periods enclosed in surveillance areas. About Us This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. Join us and help write the next chapter in our story - Apply Today! This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Same Posting Description for Internal and External Candidates This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.

Digital Customer Care Advocate - Hybrid Flex, Early Shift with Weekends

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview As a Macy’s Digital Customer Care Advocate, you are a trusted advisor for our most valued loyalty customers. Through phone, chat, and email, you will interact with customers delivering Genuine Hospitality through warm, distinctive, and highly personalized experiences. You will be responsible for managing each customer interaction from start to finish, resolving complex inquiries related to orders, loyalty benefits, and Macy’s services. As a Digital Customer Care Advocate, you will maximize customer interactions to provide expert product advice and make recommendations to upsell and deliver a memorable customer experience that strengthen lifelong connections with Macy’s top customers. Class Start date - 3/2/2026, 3/16/2026, and 3/30/2026 in Mason OH Early Shift - 7:45am to 4:00pm w/4 out of 8 weekend days How our Selling Colleagues spend their day… Creating genuine connections to build strong relationships with customers by delivering warm, personalized interactions that make them feel valued and welcomed. Foster trust through intentional, thoughtful engagement that strengthens long-term connections. Address mistakes with authenticity and empathy , acknowledging customer concerns and demonstrating a commitment to resolving issues. Take the time to understand each customer’s needs and ensure their experience is valued. Throughout the day they take ownership by proactively managing each customer interaction, providing clear communication and effective solutions. Ensure customer questions and concerns are resolved promptly, giving full attention to their needs throughout the process. Reassure the Customer by following through on commitments and keep customers informed at every step. Restore confidence when challenges arise and deliver solutions that demonstrate reliability, clarity, and care. Be Reasonable using sound judgment and empathy to make fair, balanced decisions. Anticipate customer needs, provide appropriate solutions, and empower yourself to create positive outcomes that enhance the overall experience. Who You Are Flexible and dependable, with availability including days, evenings, weekends, and holidays. Confident communicator with strong written and verbal skills, able to interact effectively with customers, colleagues, and supervisors. Customer-obsessed problem solver who thrives in a fast-paced, multi-channel environment and can manage multiple inquiries while delivering superior results. Passionate about fashion, trends, and services, with the ability to build authentic connections and make every customer feel valued. Inclusive, respectful, and collaborative, living Macy’s values of diversity, belonging, and genuine care in every interaction. Analytical thinker with strong decision-making, research, and detail-oriented skills to ensure accurate resolutions and achieve business goals. Experienced in high-touch customer service and sales (minimum 6 months preferred; prior contact center, retail, or shared services experience required). Technically proficient and comfortable navigating multiple applications, dual monitors, and Microsoft Office Suite tools. Knowledgeable about consumer protection guidelines, loyalty programs, and policies that enable exceptional customer resolutions. What You Will Do Deliver hospitality and personalized service to Macy’s most loyal Platinum customers across phone, chat, and email, building meaningful relationships that drive long-term loyalty. Resolve complex inquiries—including orders, loyalty benefits, credits, accommodations, and urgent escalations—with confidence, empathy, and attention to detail. Guide customers through product discovery, make tailored recommendations, and suggest additional products to maximize satisfaction and sales. Share product knowledge, current fashion trends, and Macy’s promotions to provide credible, luxury-caliber advice in an engaging, approachable manner. Leverage analytical insights, creative problem-solving, and technical tools to meet or exceed sales goals and service KPIs. Follow through on commitments and maintain clear communication, restoring confidence when challenges arise. Consistently embody Macy’s values by fostering genuine connections, respect, and inclusivity with customers and colleagues. Maintain dependable attendance, punctuality, and flexibility to support all service channels as business needs evolve. Essential Physical Requirements You Will Perform Talking, sitting, reaching with arms/hands; frequent use of computers and technology (including handheld equipment). Sitting and talking for at least two consecutive hours; lifting at least 10 lbs.; stooping, kneeling, crouching. Reaching, including above eye level. Close vision, color vision, depth perception, and focus adjustment. Navigating multiple computer applications from a dual monitor setup. Walking, standing, communicating, crouching; ability to sustain long periods enclosed in surveillance areas. About Us This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. Join us and help write the next chapter in our story - Apply Today! This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.

Digital Customer Care Advocate - Hybrid Flex, Mid Shift with weekends

Be Part of an Amazing Story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview As a Macy’s Digital Customer Care Advocate, you are a trusted advisor for our most valued loyalty customers. Through phone, chat, and email, you will interact with customers delivering Genuine Hospitality through warm, distinctive, and highly personalized experiences. You will be responsible for managing each customer interaction from start to finish, resolving complex inquiries related to orders, loyalty benefits, and Macy’s services. As a Digital Customer Care Advocate, you will maximize customer interactions to provide expert product advice and make recommendations to upsell and deliver a memorable customer experience that strengthen lifelong connections with Macy’s top customers. Class Start date - 3/2/2026, 3/16/2026, and 3/30/2026 in Mason OH Mid shift - 11:00am to 7:15pm w/4 out of 8 weekend days How our Selling Colleagues spend their day… Creating genuine connections to build strong relationships with customers by delivering warm, personalized interactions that make them feel valued and welcomed. Foster trust through intentional, thoughtful engagement that strengthens long-term connections. Address mistakes with authenticity and empathy , acknowledging customer concerns and demonstrating a commitment to resolving issues. Take the time to understand each customer’s needs and ensure their experience is valued. Throughout the day they take ownership by proactively managing each customer interaction, providing clear communication and effective solutions. Ensure customer questions and concerns are resolved promptly, giving full attention to their needs throughout the process. Reassure the Customer by following through on commitments and keep customers informed at every step. Restore confidence when challenges arise and deliver solutions that demonstrate reliability, clarity, and care. Be Reasonable using sound judgment and empathy to make fair, balanced decisions. Anticipate customer needs, provide appropriate solutions, and empower yourself to create positive outcomes that enhance the overall experience. Who You Are Flexible and dependable, with availability including days, evenings, weekends, and holidays. Confident communicator with strong written and verbal skills, able to interact effectively with customers, colleagues, and supervisors. Customer-obsessed problem solver who thrives in a fast-paced, multi-channel environment and can manage multiple inquiries while delivering superior results. Passionate about fashion, trends, and services, with the ability to build authentic connections and make every customer feel valued. Inclusive, respectful, and collaborative, living Macy’s values of diversity, belonging, and genuine care in every interaction. Analytical thinker with strong decision-making, research, and detail-oriented skills to ensure accurate resolutions and achieve business goals. Experienced in high-touch customer service and sales (minimum 6 months preferred; prior contact center, retail, or shared services experience required). Technically proficient and comfortable navigating multiple applications, dual monitors, and Microsoft Office Suite tools. Knowledgeable about consumer protection guidelines, loyalty programs, and policies that enable exceptional customer resolutions. What You Will Do Deliver hospitality and personalized service to Macy’s most loyal Platinum customers across phone, chat, and email, building meaningful relationships that drive long-term loyalty. Resolve complex inquiries—including orders, loyalty benefits, credits, accommodations, and urgent escalations—with confidence, empathy, and attention to detail. Guide customers through product discovery, make tailored recommendations, and suggest additional products to maximize satisfaction and sales. Share product knowledge, current fashion trends, and Macy’s promotions to provide credible, luxury-caliber advice in an engaging, approachable manner. Leverage analytical insights, creative problem-solving, and technical tools to meet or exceed sales goals and service KPIs. Follow through on commitments and maintain clear communication, restoring confidence when challenges arise. Consistently embody Macy’s values by fostering genuine connections, respect, and inclusivity with customers and colleagues. Maintain dependable attendance, punctuality, and flexibility to support all service channels as business needs evolve. Essential Physical Requirements You Will Perform Talking, sitting, reaching with arms/hands; frequent use of computers and technology (including handheld equipment). Sitting and talking for at least two consecutive hours; lifting at least 10 lbs.; stooping, kneeling, crouching. Reaching, including above eye level. Close vision, color vision, depth perception, and focus adjustment. Navigating multiple computer applications from a dual monitor setup. Walking, standing, communicating, crouching; ability to sustain long periods enclosed in surveillance areas. About Us This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. Join us and help write the next chapter in our story - Apply Today! This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Same Posting Description for Internal and External Candidates This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.

Financial Crimes Analyst II

FINANCIAL CRIMES ANALYST II WHAT IS THE OPPORTUNITY? Under the direction of the BSA Risk Manager, responsible for the periodic BSA internal controls testing function of the of the Bank's BSA risk assessment program. Responsible for monitoring, analyzing, and escalating issues and concerns related to BSA, AML, OFAC and the USA PATRIOT Act components of the Bank's BSA Program while utilizing sound and current compliance industry standards and practices. May assist in the development of new and/or updates policy and procedures related to BSA, AML, OFAC and the USA PATRIOT Act Bank wide. Plays a key role as a liaison with colleagues throughout the organization related to BSA, AML, OFAC and the USA PATRIOT Act. Responsible for building and maintaining relationships with internal and external customers while providing exemplary customer service. WHAT WILL YOU DO? Carries out compliance monitoring, internal controls risk assessments, and internal controls testing program ensuring that there are adequate processes, procedures and internal controls to promote an effective BSA control environment, under the guidance of the BSA Risk Manager. Prioritizes focus toward areas identified as having the highest levels of risk to the company. Works directly with business units and support management as a consultant in the development of business unit's risk self-assessment programs. Performs scheduled and periodic testing of overall business processes and controls related to the implementation and management of the bank's products and services, including geographic considerations to identify compliance gaps and potential risk exposure. Analyzes and evaluates compliance risks and recommends changes to policies, procedures, and processes to reasonably ensure risk-based and appropriate controls are instigated and maintained. Assists in the development of new and/or updates policy and procedures related to BSA, AML, OFAC and the USA PATRIOT Act Bank wide. Also, partners with business units for the development of departmental policy and procedures. Partners with business units to remediate BSA, AML, OFAC and the USA PATRIOT Act compliance findings identified in risk assessments, internal audits and/or regulatory examinations. Performs daily activities of assigned functional area; prioritizing; completing multiple activities; resolves problems as they arise. Ensures activities are in compliance with legal/regulatory requirements and CNB policy and procedure. Communicates and escalates (as assigned) identified BSA, AML, OFAC and USA PATRIOT Act operational concerns to the appropriate level of management. Maintains an up-to-date Master Compliance Audit Follow-up Log for outstanding BSA-related Audit and OCC Examination issues, and the BSA Risk Assessments Open Issues Log. Integrates activities with other departments to accomplish common goals. Maintains up-to-date knowledge of Bank policies, procedures and industry best practices. Participates in and completes bank-wide projects. Serves as resource (as needed) to internal and external customers; ensures quality customer service and effective and efficient operational support. Applies both technical and general business knowledge to resolve the most complex issues in assigned function. Performs other duties as assigned or requested. Responsible for performing testing of moderate to complex components of assigned engagements within the Financial Crimes Compliance Monitoring Program and/or Annual Test Plan Performs review and challenge of self-assurance activities conducted by the First Line of Defense Assesses controls for design and operating effectiveness in accordance with established policies WHAT DO YOU NEED TO SUCCEED? Required Qualifications* Bachelor's Degree or equivalent Minimum 3 years of experience with BSA regulations concerning KYC, EDD, Financial crime investigations and regulatory reporting. Minimum 3 years experience in a BSA specific role at a financial institution Current Certified Anti-Money Laundering Specialist (CAMS) Certification Additional Qualifications Working knowledge of banking operations, government regulations, accounting principles and account reconcilement. Experience using Microsoft Word, Excel and Access required. Knowledge and understanding of federal regulations pertaining to the Bank Secrecy Act required. BSA Testing or audit experience preferred. Excellent problem solving and analytical skills required. Excellent verbal/written and written communication skills required to interact with all levels of Bank personnel and outside contacts. Tableau experience is preferred. Experience with AML Monitoring Systems such as Actimize is preferred. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $ 55,000-$95,000 . Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks . ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us . INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

Reporting Analyst III

REPORTING ANALYST III WHAT IS THE OPPORTUNITY? The Reporting Analyst III is an integral part of the Enterprise Fraud Management team. The role is accountable for owning and evolving Fraud Risk Management managerial reporting. Reporting includes gathering data from Tableau dashboards, the Fraud Data Hub, and other sources, conducting data analysis, synthesizing insights, developing appropriate visuals, and creating executive ready presentations. The role entails engaging with Fraud Management, Line of Business, Product, or Operations partners to mature current state reporting needs, and to develop and implement future state capabilities. WHAT WILL YOU DO? Assume accountability for Enterprise Fraud Risk's managerial reporting which entails data analysis, insight synthesis, and creation of executive ready presentations. Support the development of an ‘on-demand' reporting function that is responsive to Line of Business and Product leader requests for fraud risk insights. Evolve managerial reporting by automating components, where appropriate, to drive accuracy. Create automated reporting tools leveraging Tableau or other data visualization / managerial reporting tools. Monitor Fraud Risk metrics and identify trends and opportunities. Work closely with the Fraud Management partner teams to develop and improve fraud risk metrics and reporting. Support the development and augmentation of managerial reporting controls and procedures. Support a high-performance environment by fostering an inclusive work environment, helping/elevating peers, and taking ownership of individual developmental goals. Act as brand ambassador of the Enterprise Fraud Management team by developing strong working relationships across the organization. Contribute to ad-hoc assignments and special projects. WHAT DO YOU NEED TO SUCCEED? Required Qualifications* Bachelor's Degree or equivalent Minimum 5 years years of experience with SAS or SQL, or other data management, reporting and query tool or as a Business Analyst Minimum 3 years in the Financial Services Industry Additional Qualifications Experience crafting data driven messaging for executive leader consumption. Advanced capabilities in Microsoft Excel and PowerPoint Fraud Risk Management experience is preferred. Master's Degree in a related field is preferred. Experience in a Management Consulting role. Excellent verbal and written communication skills. Experience creating Tableau dashboards and other reporting and data visualization tools. Experience with SQL, Alteryx and other and query tools. Experience with Snowflake Experience working with Finance partners and with General Ledger data. Demonstrated ability to translate business requirements into solutions utilizing a customer-friendly approach. Demonstrated ability to manage multiple projects and priorities and work in a fast paced environment. Strong leadership and organizational skills Ability to work independently, as well as in a team environment. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $87,027 - $138,965 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks . ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us . INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. CA-NW. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.CA-NW.

Financial Crimes Analyst II

FINANCIAL CRIMES ANALYST II WHAT IS THE OPPORTUNITY? Under the direction of the BSA Risk Manager, responsible for the periodic BSA internal controls testing function of the of the Bank's BSA risk assessment program. Responsible for monitoring, analyzing, and escalating issues and concerns related to BSA, AML, OFAC and the USA PATRIOT Act components of the Bank's BSA Program while utilizing sound and current compliance industry standards and practices. May assist in the development of new and/or updates policy and procedures related to BSA, AML, OFAC and the USA PATRIOT Act Bank wide. Plays a key role as a liaison with colleagues throughout the organization related to BSA, AML, OFAC and the USA PATRIOT Act. Responsible for building and maintaining relationships with internal and external customers while providing exemplary customer service. WHAT WILL YOU DO? Carries out compliance monitoring, internal controls risk assessments, and internal controls testing program ensuring that there are adequate processes, procedures and internal controls to promote an effective BSA control environment, under the guidance of the BSA Risk Manager. Prioritizes focus toward areas identified as having the highest levels of risk to the company. Works directly with business units and support management as a consultant in the development of business unit's risk self-assessment programs. Performs scheduled and periodic testing of overall business processes and controls related to the implementation and management of the bank's products and services, including geographic considerations to identify compliance gaps and potential risk exposure. Analyzes and evaluates compliance risks and recommends changes to policies, procedures, and processes to reasonably ensure risk-based and appropriate controls are instigated and maintained. Assists in the development of new and/or updates policy and procedures related to BSA, AML, OFAC and the USA PATRIOT Act Bank wide. Also, partners with business units for the development of departmental policy and procedures. Partners with business units to remediate BSA, AML, OFAC and the USA PATRIOT Act compliance findings identified in risk assessments, internal audits and/or regulatory examinations. Performs daily activities of assigned functional area; prioritizing; completing multiple activities; resolves problems as they arise. Ensures activities are in compliance with legal/regulatory requirements and CNB policy and procedure. Communicates and escalates (as assigned) identified BSA, AML, OFAC and USA PATRIOT Act operational concerns to the appropriate level of management. Maintains an up-to-date Master Compliance Audit Follow-up Log for outstanding BSA-related Audit and OCC Examination issues, and the BSA Risk Assessments Open Issues Log. Integrates activities with other departments to accomplish common goals. Maintains up-to-date knowledge of Bank policies, procedures and industry best practices. Participates in and completes bank-wide projects. Serves as resource (as needed) to internal and external customers; ensures quality customer service and effective and efficient operational support. Applies both technical and general business knowledge to resolve the most complex issues in assigned function. Performs other duties as assigned or requested. Responsible for performing testing of moderate to complex components of assigned engagements within the Financial Crimes Compliance Monitoring Program and/or Annual Test Plan Performs review and challenge of self-assurance activities conducted by the First Line of Defense Assesses controls for design and operating effectiveness in accordance with established policies WHAT DO YOU NEED TO SUCCEED? Required Qualifications* Bachelor's Degree or equivalent Minimum 3 years of experience with BSA regulations concerning KYC, EDD, Financial crime investigations and regulatory reporting. Minimum 3 years experience in a BSA specific role at a financial institution Current Certified Anti-Money Laundering Specialist (CAMS) Certification Additional Qualifications Working knowledge of banking operations, government regulations, accounting principles and account reconcilement. Experience using Microsoft Word, Excel and Access required. Knowledge and understanding of federal regulations pertaining to the Bank Secrecy Act required. BSA Testing or audit experience preferred. Excellent problem solving and analytical skills required. Excellent verbal/written and written communication skills required to interact with all levels of Bank personnel and outside contacts. Tableau experience is preferred. Experience with AML Monitoring Systems such as Actimize is preferred. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $ 55,000-$95,000 . Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks . ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us . INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

Financial Crimes Analyst II

FINANCIAL CRIMES ANALYST II WHAT IS THE OPPORTUNITY? Under the direction of the BSA Risk Manager, responsible for the periodic BSA internal controls testing function of the of the Bank's BSA risk assessment program. Responsible for monitoring, analyzing, and escalating issues and concerns related to BSA, AML, OFAC and the USA PATRIOT Act components of the Bank's BSA Program while utilizing sound and current compliance industry standards and practices. May assist in the development of new and/or updates policy and procedures related to BSA, AML, OFAC and the USA PATRIOT Act Bank wide. Plays a key role as a liaison with colleagues throughout the organization related to BSA, AML, OFAC and the USA PATRIOT Act. Responsible for building and maintaining relationships with internal and external customers while providing exemplary customer service. WHAT WILL YOU DO? Carries out compliance monitoring, internal controls risk assessments, and internal controls testing program ensuring that there are adequate processes, procedures and internal controls to promote an effective BSA control environment, under the guidance of the BSA Risk Manager. Prioritizes focus toward areas identified as having the highest levels of risk to the company. Works directly with business units and support management as a consultant in the development of business unit's risk self-assessment programs. Performs scheduled and periodic testing of overall business processes and controls related to the implementation and management of the bank's products and services, including geographic considerations to identify compliance gaps and potential risk exposure. Analyzes and evaluates compliance risks and recommends changes to policies, procedures, and processes to reasonably ensure risk-based and appropriate controls are instigated and maintained. Assists in the development of new and/or updates policy and procedures related to BSA, AML, OFAC and the USA PATRIOT Act Bank wide. Also, partners with business units for the development of departmental policy and procedures. Partners with business units to remediate BSA, AML, OFAC and the USA PATRIOT Act compliance findings identified in risk assessments, internal audits and/or regulatory examinations. Performs daily activities of assigned functional area; prioritizing; completing multiple activities; resolves problems as they arise. Ensures activities are in compliance with legal/regulatory requirements and CNB policy and procedure. Communicates and escalates (as assigned) identified BSA, AML, OFAC and USA PATRIOT Act operational concerns to the appropriate level of management. Maintains an up-to-date Master Compliance Audit Follow-up Log for outstanding BSA-related Audit and OCC Examination issues, and the BSA Risk Assessments Open Issues Log. Integrates activities with other departments to accomplish common goals. Maintains up-to-date knowledge of Bank policies, procedures and industry best practices. Participates in and completes bank-wide projects. Serves as resource (as needed) to internal and external customers; ensures quality customer service and effective and efficient operational support. Applies both technical and general business knowledge to resolve the most complex issues in assigned function. Performs other duties as assigned or requested. Responsible for performing testing of moderate to complex components of assigned engagements within the Financial Crimes Compliance Monitoring Program and/or Annual Test Plan Performs review and challenge of self-assurance activities conducted by the First Line of Defense Assesses controls for design and operating effectiveness in accordance with established policies WHAT DO YOU NEED TO SUCCEED? Required Qualifications* Bachelor's Degree or equivalent Minimum 3 years of experience with BSA regulations concerning KYC, EDD, Financial crime investigations and regulatory reporting. Minimum 3 years experience in a BSA specific role at a financial institution Current Certified Anti-Money Laundering Specialist (CAMS) Certification Additional Qualifications Working knowledge of banking operations, government regulations, accounting principles and account reconcilement. Experience using Microsoft Word, Excel and Access required. Knowledge and understanding of federal regulations pertaining to the Bank Secrecy Act required. BSA Testing or audit experience preferred. Excellent problem solving and analytical skills required. Excellent verbal/written and written communication skills required to interact with all levels of Bank personnel and outside contacts. Tableau experience is preferred. Experience with AML Monitoring Systems such as Actimize is preferred. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $ 55,000-$95,000 . Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks . ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us . INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.