Senior/Principal Engagement Manager (Palo Alto)
Overview Principal Engagement Manager role at Assured. This position involves leading large-scale client engagements, maturing delivery and success processes, and ensuring seamless implementation experiences from kickoff to long-term partnership. You will collaborate with Executive Leadership, Engineering, and Sales to drive measurable outcomes and strategic value for enterprise clients. This role is ideal for someone who thrives at the intersection of program management, customer success, and technical problem-solving, capable of setting process vision and resolving complex issues hands-on. This range is provided by Assured. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $165,000.00/yr - $185,000.00/yr Responsibilities Lead end-to-end customer implementations – Drive onboarding programs for new enterprise clients, ensuring delivery excellence, clear milestones, and alignment between internal teams and customer stakeholders. Mature and optimize engagement processes – Define, document, and refine frameworks for implementation, customer success, and ongoing account management to ensure scalability as we grow. Run structured programs with precision – Own program timelines, status reporting, stakeholder communication, and executive readouts for high-impact accounts. Introduce consistent project governance and success metrics across the client lifecycle. Drive resolution of complex scenarios – Manage escalations and deeply technical customer challenges, collaborating with Product, Engineering, and Sales to achieve swift and strategic outcomes. Enable customer adoption and expansion – Work with customers to maximize value from our platform, promote best practices, and educate them on new features, integrations, and capabilities. Be the “Voice of the Customer” – Advocate for customer needs internally. Identify opportunities to enhance our tools, processes, and product based on real-world feedback and implementation experiences. Contribute to continuous improvement – Partner with leadership to design and implement scalable methodologies for onboarding, engagement, and support, ensuring consistent excellence across all enterprise accounts. Requirements / Qualifications Extensive experience managing enterprise client implementations and post-implementation programs. Program management expertise – Proven ability to build and lead cross-functional programs, manage multiple stakeholders, and implement repeatable processes that drive measurable results. Experience managing $MM ACV enterprise clients with a white-glove approach balancing empathy, accountability, and commercial awareness. Exceptional communication and technical fluency – Ability to translate complex concepts between technical teams and business leaders with clarity. Technical acumen – Comfortable with APIs, integrations, and data exchange formats (JSON); ability to troubleshoot or collaborate effectively with engineering. Bias for action – Ownership, urgency, and resilience when driving customer and business outcomes. Process builder mentality – Passion for building structure in a fast-moving environment and creating scalable frameworks. Thrives in a high-growth environment where ambiguity is an opportunity to innovate. Benefits Competitive Compensation – Salary and equity package Comprehensive Health Care – Multiple medical plans with HSA option Dental Insurance Vision Insurance Life Insurance – Provided at no cost Paid Time Off – Uncapped vacation days and paid holidays Family Leave – Maternity and paternity leave options Financial Wellness – 401(k) with 3% company contribution Flexible Spending Accounts – Health and dependent care FSAs Our Commitment We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Reasonable accommodation is provided to participate in the job application or interview process and to perform essential job functions. Please request accommodation if needed. Compensation Range: $165K - $185K J-18808-Ljbffr
