AVP, Product Optimization Analyst

Job ID: 2600151 Job Description: Role Summary/Purpose: The AVP, Product Optimization Analyst will be responsible for supporting all related product optimization analytical activities across SYF new products. We are seeking a highly analytical and collaborative Product Optimization Analyst to join our team. This role offers a unique opportunity to work cross-functionally with product, credit, finance, commercial, digital, technology teams to drive analytics and optimization strategies across new and existing products, installment, revolving, digital wallet initiatives, new features, capabilities and distributions channels. The right candidate for this position will have the chance to drive product performance optimization while working on cutting-edge solutions and process innovation, including underwriting enhancements, collaborating with diverse teams to make a significant impact on our digital and financial product offerings. We are looking for an innovative, proactive and naturally curious candidate who will play a central role in working with internal and external parties to deliver best in class analytics to develop and deliver the future strategy for our new product offerings. This role reports to the SVP, Product Optimization. Our Way of Working We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. Essential Responsibilities: Provide primary analytical support for Product Optimization analytics and strategies. Analyze large and complex datasets to uncover insights that inform product optimization strategies. Collaborate with product, finance, credit, commercial, analytics, client and digital teams to support and influence the development and enhancement of new products, features, capabilities and digital wallet solutions. Analyze and segment customers by product, terms, pricing, behavior, adoption, credit performance and profitability to ensure targeting strategies meets the needs of our client partners, customers and SYF Leverage client partners data share and work with external data providers to understand “off-us” customer behaviors, economics and competitive landscape to optimize products Utilize statistical modeling, advanced analytical techniques, and data visualization tools to develop actionable recommendations for business and technical stakeholders. Design and implement analysis frameworks to measure product performance and identify opportunities for improvement Partner with SME’s across the organization to accelerate learning of data structure and contents Communicate findings clearly and effectively through reports, dashboards, and presentations to both technical and non-technical audiences. Support product testing, experimentation, and validation efforts with rigorous data analysis. Establish test and control strategies and create metrics to measure/track performance of those strategies Perform other duties and/or special projects as needed Qualifications/Requirements: Bachelor’s degree in Business, Statistics, Mathematics, Data Science, Economics and 6 years of progressive work experience with data/analytics in the banking/financial services industry, credit, finance, marketing, modeling or in lieu of degree 7 years of work experience establishing and managing analytics in the financial services, credit card, consulting, and/or payments industry 3 years using statistical analysis tools such as SAS, R, Python to perform data mining and complex statistical analyses 3 years leading large-scale analytics projects 3 years of experience in analytics roles with cross-functional stakeholders such as marketing, credit risk, finance, others 2 years of experience with data visualization tools (i.e: Tableau, SAS Viya, Power BI) Ability and flexibility to travel for business as required Desired Characteristics: Master's degree / MBA in Statistics, Economics, Mathematics, or another quantitative field Extensive knowledge of card industry P&L, drivers and assumptions Understanding of credit risk performance, targeting and segmentation, retail analytic tools and advanced skills using Excel and PowerPoint strongly preferred Experience justifying assumptions/inputs and explaining complex analytics outputs and recommending strategies to varied stakeholder groups Project management, communications, multi-tasking, ability to work independently, relationship management skills are keys to success Hands-on experience with statistical modelling and advanced analytics (machine learning) techniques Excellent communication and presentation skills with proven experience interacting with all levels of the organization including explaining complex data clear and concisely. Experience developing, testing, documenting and maintaining standardized outcome metrics meeting diverse client needs and delivering via regular data dashboards to reflect business performance Grade/Level: 11 The salary range for this position is 90,000.00 – 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Job Family Group: Credit

VP, Compliance Model Governance & Supplier Management

Job ID: 2503950 Job Description: Role Summary/Purpose: The VP, Compliance Model Governance and Supplier will serve as the business and technical owner of Synchrony’s BSA/AML transaction monitoring and watchlist screening models, critical for combating financial crime and ensuring regulatory compliance. The successful candidate will be responsible for managing key aspects of the model governance process, including development, vendor management, monitoring, validation, implementation and regulatory responses. You will lead strategic initiatives to enhance the robustness, effectiveness, and accuracy of these models through rigorous oversight, collaboration with Model Risk Management (MRM), Compliance, Data Management, and external third-party vendors. This position is accountable for maintaining the highest standards in model performance, regulatory adherence, and supplier management, and will play a pivotal role influencing senior leadership decisions and regulatory examinations. Our Way of Working We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. Essential Responsibilities: Governance & Strategic Model Ownership Lead the full lifecycle governance of AML transaction monitoring and watchlist screening models, including model selection, development, validation, implementation, ongoing monitoring, tuning, and retirement. Lead model projects working closely with vendors and/or cross-functionally Work on data collection, data cleansing, methodology evaluation, model assessment, model development, testing and validation. Maintain comprehensive model documentation needed to meet regulatory requirements. Lead the model monitoring process, including root cause drivers of any material shifts in model performance and maintain model change logs Manage audit and validation requests, and develop remediation plan for timely resolution on any issues uncovered through those requests Act as the senior escalation point for model-related risks, regulatory inquiries, and audit findings. Leadership & Stakeholder Engagement Direct and mentor AML model analysts, fostering cross-functional collaboration and knowledge sharing. Build trusted advisor relationships with Legal, Data Management, Operations, Technology and third-party vendors to drive continuous improvement. Present regular model performance and risk reports to senior leadership, regulatory bodies, and risk committees. Model Performance & Continuous Improvement Champion ongoing model performance monitoring and tuning initiatives to proactively identify model degradation, false positives/negatives, and emerging risks. Lead efforts to innovate and enhance existing models leveraging advanced analytics, AI/ML techniques, and new data sources. Third-Party & Vendor Management Own the end-to-end management of third-party model providers, including rigorous onboarding, due diligence, performance monitoring, and contract compliance. Lead vendor risk assessments, audits, and remediation activities to safeguard the integrity and reliability of outsourced models. In collaboration with Sourcing and Legal, negotiate service level agreements and model performance expectations with external partners. Regulatory & Audit Readiness Maintain comprehensive, audit-ready documentation of model governance activities, validations, tuning, and issue remediation. Proactively engage with examiners and internal auditors, ensuring Synchrony’s AML models meet or exceed regulatory expectations. Lead response efforts to regulatory inquiries, internal findings, and industry developments related to AML/OFAC compliance modeling. Qualifications/Requirements: Bachelor’s degree required; advanced degree (MBA, MS in Data Science, Finance, or related field) strongly preferred; in lieu of a degree 11 years of experience in AML/BSA compliance, model risk management, financial crime, or related regulatory roles within financial services. 8 years of experience in AML/BSA compliance, model risk management, financial crime, or related regulatory roles within financial services. 2 years management experience. 6 years’ hands-on programing skills with proven experience utilizing Python, SAS, SQL, AWS, Data Lake to perform statistical analysis and manage complex or large amounts of data. Ability and flexibility to travel for business as required Desired Characteristics: Deep expertise in transaction monitoring and watchlist screening models, including practical knowledge of model development, validation, and tuning. Proven leadership capabilities managing teams and cross-departmental initiatives in a fast-paced environment. Strong understanding of regulatory frameworks (BSA, AML, OFAC, FinCEN) and experience interfacing with regulators and auditors. Excellent analytical skills and ability to translate complex model risks to senior leadership and non-technical stakeholders clearly. Experience managing third-party vendors in a regulated environment, including contract negotiation and vendor risk management. Proficiency with GRC platforms, data analytics tools, and model risk management software preferred. Grade/Level: 13 The salary range for this position is 155,000.00 – 260,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Job Family Group: Risk Management

AVP, COP Process Leader

Job ID: 2600097 Job Description: Role Summary/Purpose: The Client Oversight Program (COP) Process Leader is responsible for the day-to-day execution, reporting and action item follow-ups related to identified risk statements and Key Control Activities needed to oversee Client risk in accordance with the Client Oversight Program. A key component of the position will be identifying and reporting on Client trends and Enterprise themes at an aggregated level. Our Way of Working We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. Essential Responsibilities: Execute monthly, quarterly, semi-annual, and annual assessments of Key Control Activities Investigate identified process anomalies Partner with COP Manager to review and resolve process anomalies, including tracking to ensure a closed loop process Analyze data to identify risk and execute special process enhancement, automation and simplification projects Drive and coordinate COP initiatives across all clients Establish rapport with Client Teams to influence, drive change and ensure identified risks are mitigated timely Monitor and escalate Key Risk Indicator (KRI) triggers and trends Facilitate meetings to review status of key activities and/or KRI’s Partner with 1st and 2nd line stakeholders to ensure the effective execution of a closed loop process on all escalated client oversight related action items Serve as primary day to day contact for questions, concerns and identified follow-ups resulting from key control activity assessments or KRI triggers Validate process owner action plans drafted for KRI triggers address the identified risk and have been sufficiently completed Perform other duties and/or special projects as assigned Qualifications/Requirements: 3 years of demonstrated strong analytic, business presentation and people influencing skills in a large client focused organization 3 years demonstrated cross-functional project management and governance focused business process documentation and reporting skills 2 years demonstrated experience in delivering both verbal and written process performance results to senior leaders Desired Characteristics: Strong executive presence and influence skills Proficient in PowerPoint & Excel Strong leadership skills Excellent written/verbal communication skills High energy, self-motivated Demonstrated ability to independently manage multiple projects, organize workflow, and prioritize assignments Knowledge and/or experience with process enhancements/control design Ability to objectively identify risks, effectively challenge and communicate risk across the organization Influence improvement through curiosity Prior regulatory experience and/or experience in internal audit, risk or governance Grade/Level: 11 The salary range for this position is 90,000.00 – 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Job Family Group: Sales

Integration Engineer – OnePay

Job ID: 2600186 Job Description: Role Summary/Purpose: Synchrony is seeking a motivated Integration Engineer to join our integration team dedicated to supporting OnePay, a Synchrony partner serving millions of customers in a new, first-of-its-kind credit card program for Walmart. In this role, you will contribute as a key technical team member supporting the design, development, and maintenance of scalable, reliable integration solutions that facilitate the OnePay partnership. Working closely with technical leaders, architects, product owners, and engineers, you will help ensure API performance, security, and seamless interoperability between Synchrony and OnePay systems. The role provides a valuable opportunity to develop hands-on integration expertise and grow technical leadership capabilities in a collaborative agile environment. This role is a great fit for individuals seeking to deepen their technical integration skills while gradually taking on more responsibility within an agile team supporting a key strategic partner like OnePay. Our Way of Working We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. Essential Responsibilities: Act as a technical contributor within the OnePay Integration Agile team, supporting development, deployment, and maintenance of APIs and partner integrations. Collaborate with team members and architects to design and implement reliable and scalable integration components aligned with architectural standards. Assist in translating business requirements into technical tasks and deliverables. Follow and promote best practices around API development, security, monitoring, and error handling. Support automation of testing and deployment pipelines within the CI/CD framework. Monitor API operations and assist in troubleshooting integration issues, escalating complex problems to senior team members. Document integration designs, data flows, and operational procedures to maintain team knowledge base. Participate actively in Agile ceremonies (stand-ups, sprint planning, retrospectives) and contribute to continuous improvement initiatives. Support other duties or projects as assigned by the AVP Integration Engineer or Agile leadership. Qualifications/Requirements: Bachelor’s degree in Computer Science, or related field AND 2-4 years’ experience across multiple IT areas OR 6 years’ experience across multiple IT areas (in lieu of degree) Experience developing and supporting RESTful APIs and microservices using Java Spring Boot or equivalent frameworks. Familiarity with testing tools such as JUnit, Postman, or JMeter. Basic knowledge of front-end JavaScript frameworks (React JS, Angular JS) is a plus. Exposure to cloud platforms or PaaS environments such as AWS or Pivotal Cloud Foundry. Awareness of API management platforms like Apigee or similar tools. Understanding of secure API design principles and scalable architecture fundamentals. Good verbal and written communication skills with the ability to collaborate across technical and non-technical teams. Experience working in Agile Scrum or Kanban teams; eagerness to develop leadership skills. Ability and flexibility to travel for business as required Desired Characteristics: Interest or limited experience in fintech/payments or consumer financing systems integration. Analytical thinker with a proactive and solution-oriented approach to challenges. Willingness to learn from and work closely with senior engineers and architects. Familiarity with API gateways and good security and reliability practices for integrations. Enthusiasm for staying updated on emerging integration technologies and industry trends. Exposure to event-driven or message-based architectures is beneficial but not required. Grade/Level: 09 The salary range for this position is 85,000.00 – 140,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology

Integration Engineer – OnePay

Job ID: 2600186 Job Description: Role Summary/Purpose: Synchrony is seeking a motivated Integration Engineer to join our integration team dedicated to supporting OnePay, a Synchrony partner serving millions of customers in a new, first-of-its-kind credit card program for Walmart. In this role, you will contribute as a key technical team member supporting the design, development, and maintenance of scalable, reliable integration solutions that facilitate the OnePay partnership. Working closely with technical leaders, architects, product owners, and engineers, you will help ensure API performance, security, and seamless interoperability between Synchrony and OnePay systems. The role provides a valuable opportunity to develop hands-on integration expertise and grow technical leadership capabilities in a collaborative agile environment. This role is a great fit for individuals seeking to deepen their technical integration skills while gradually taking on more responsibility within an agile team supporting a key strategic partner like OnePay. Our Way of Working We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. Essential Responsibilities: Act as a technical contributor within the OnePay Integration Agile team, supporting development, deployment, and maintenance of APIs and partner integrations. Collaborate with team members and architects to design and implement reliable and scalable integration components aligned with architectural standards. Assist in translating business requirements into technical tasks and deliverables. Follow and promote best practices around API development, security, monitoring, and error handling. Support automation of testing and deployment pipelines within the CI/CD framework. Monitor API operations and assist in troubleshooting integration issues, escalating complex problems to senior team members. Document integration designs, data flows, and operational procedures to maintain team knowledge base. Participate actively in Agile ceremonies (stand-ups, sprint planning, retrospectives) and contribute to continuous improvement initiatives. Support other duties or projects as assigned by the AVP Integration Engineer or Agile leadership. Qualifications/Requirements: Bachelor’s degree in Computer Science, or related field AND 2-4 years’ experience across multiple IT areas OR 6 years’ experience across multiple IT areas (in lieu of degree) Experience developing and supporting RESTful APIs and microservices using Java Spring Boot or equivalent frameworks. Familiarity with testing tools such as JUnit, Postman, or JMeter. Basic knowledge of front-end JavaScript frameworks (React JS, Angular JS) is a plus. Exposure to cloud platforms or PaaS environments such as AWS or Pivotal Cloud Foundry. Awareness of API management platforms like Apigee or similar tools. Understanding of secure API design principles and scalable architecture fundamentals. Good verbal and written communication skills with the ability to collaborate across technical and non-technical teams. Experience working in Agile Scrum or Kanban teams; eagerness to develop leadership skills. Ability and flexibility to travel for business as required Desired Characteristics: Interest or limited experience in fintech/payments or consumer financing systems integration. Analytical thinker with a proactive and solution-oriented approach to challenges. Willingness to learn from and work closely with senior engineers and architects. Familiarity with API gateways and good security and reliability practices for integrations. Enthusiasm for staying updated on emerging integration technologies and industry trends. Exposure to event-driven or message-based architectures is beneficial but not required. Grade/Level: 09 The salary range for this position is 85,000.00 – 140,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology

AVP, Front-End Engineering Lead

Job ID: 2600175 Job Description: Role Summary/Purpose Billions of transactions—and you’ll touch all of them if you join our IT team as a Front-End Engineering Lead. Imagine the sheer scale of what we impact every second of every day. Now imagine what you can do with that influence—this is where you can shape the future of payments. You’ll work within multi-disciplinary teams to deliver on business goals. This person will be responsible for both the development of people and the overall success of deliveries including analysis and design, development, deployment, optimization, and day to day operations. The role can be broken down into the following key aspects: Coach: You are a mentor to your engineering team, taking every opportunity to up-skill our developers Quality control: You have battle-tested JavaScript knowledge and can dive deep into the code to provide thoughtful feedback and ensure the highest quality. It’s the ideal time to come aboard — we’re focused on the future as we continue to evolve as a company. With so many opportunities available, this is where you can make your mark and help define the FinTech industry. Our Way of Working We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. You are the right candidate if you… Have passion: Love tinkering with new software/hardware, working in open source, or are involved in the engineering community? Have common sense: Building is important, but do you think through designs to ensure they’re the best solutions first? Are slightly obsessed with solution design: Do you focus on failure scenarios, performance, data integrity, security…all the good stuff? Learn quickly and adapt to innovative technology: Let’s face it – technology changes by the minute. Are you able to quickly adapt and learn to be productive with new languages, operating systems, and tools? Think like a customer: Central to our products is our understanding of our customers’ needs and requirements. Do you consider UX in your decision making, and think like a customer? Have tech chops: You need to be ready to get into the weeds on complex technology solutions. Essential Responsibilities: Lead development teams through all phases of the Agile development life cycle Coach & mentor junior talent Influence and collaborate with software developers, UX designers, product managers, application architects, and customer application experts to create amazing apps Ensure compliance with architecture, security and technology standards set by Synchrony Participate in addressing root cause analyses, incident reports and provide direction in problem resolution Ability to analyze production defects, troubleshoot systems, identify root cause, and implement fixes Provide 24×7 on-call support periodically throughout the year Identify ways to increase efficiency and improve system performance Work with third party vendors to develop software and/or integrate their software into Synchrony’s products Qualifications/Requirements: Bachelor’s degree and a minimum of 5 years in full stack development with a strong focus on JavaScript (ReactJS in particular) OR, in lieu of degree, High School Diploma/GED with 7 years of experience in the same. Ability and flexibility to travel for business as required Desired Characteristics: Knowledge of industry-wide technology trends and best practices Ability to work in large, collaborative teams to achieve organizational goals Advanced knowledge of application, data, and infrastructure architecture disciplines Proficiency in TypeScript, JavaScript, React, Redux, Tailwind CSS, & Unit Testing frameworks Live and breathe testing Extremely self-driven and can work autonomously A desire to be in the FinTech space Good to Have Cypress e2e Implementation. Good to Have understand Accessibility, Analytics Implementation. Grade/Level: 10 The salary range for this position is 100,000.00 – 170,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology

AVP, Front-End Engineering Lead

Job ID: 2600175 Job Description: Role Summary/Purpose Billions of transactions—and you’ll touch all of them if you join our IT team as a Front-End Engineering Lead. Imagine the sheer scale of what we impact every second of every day. Now imagine what you can do with that influence—this is where you can shape the future of payments. You’ll work within multi-disciplinary teams to deliver on business goals. This person will be responsible for both the development of people and the overall success of deliveries including analysis and design, development, deployment, optimization, and day to day operations. The role can be broken down into the following key aspects: Coach: You are a mentor to your engineering team, taking every opportunity to up-skill our developers Quality control: You have battle-tested JavaScript knowledge and can dive deep into the code to provide thoughtful feedback and ensure the highest quality. It’s the ideal time to come aboard — we’re focused on the future as we continue to evolve as a company. With so many opportunities available, this is where you can make your mark and help define the FinTech industry. Our Way of Working We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. You are the right candidate if you… Have passion: Love tinkering with new software/hardware, working in open source, or are involved in the engineering community? Have common sense: Building is important, but do you think through designs to ensure they’re the best solutions first? Are slightly obsessed with solution design: Do you focus on failure scenarios, performance, data integrity, security…all the good stuff? Learn quickly and adapt to innovative technology: Let’s face it – technology changes by the minute. Are you able to quickly adapt and learn to be productive with new languages, operating systems, and tools? Think like a customer: Central to our products is our understanding of our customers’ needs and requirements. Do you consider UX in your decision making, and think like a customer? Have tech chops: You need to be ready to get into the weeds on complex technology solutions. Essential Responsibilities: Lead development teams through all phases of the Agile development life cycle Coach & mentor junior talent Influence and collaborate with software developers, UX designers, product managers, application architects, and customer application experts to create amazing apps Ensure compliance with architecture, security and technology standards set by Synchrony Participate in addressing root cause analyses, incident reports and provide direction in problem resolution Ability to analyze production defects, troubleshoot systems, identify root cause, and implement fixes Provide 24×7 on-call support periodically throughout the year Identify ways to increase efficiency and improve system performance Work with third party vendors to develop software and/or integrate their software into Synchrony’s products Qualifications/Requirements: Bachelor’s degree and a minimum of 5 years in full stack development with a strong focus on JavaScript (ReactJS in particular) OR, in lieu of degree, High School Diploma/GED with 7 years of experience in the same. Ability and flexibility to travel for business as required Desired Characteristics: Knowledge of industry-wide technology trends and best practices Ability to work in large, collaborative teams to achieve organizational goals Advanced knowledge of application, data, and infrastructure architecture disciplines Proficiency in TypeScript, JavaScript, React, Redux, Tailwind CSS, & Unit Testing frameworks Live and breathe testing Extremely self-driven and can work autonomously A desire to be in the FinTech space Good to Have Cypress e2e Implementation. Good to Have understand Accessibility, Analytics Implementation. Grade/Level: 10 The salary range for this position is 100,000.00 – 170,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology

AVP Integration Engineer – OnePay

Job ID: 2600185 Job Description: Role Summary/Purpose: Synchrony is seeking a skilled and motivated Integration Engineer to join our integration team dedicated to supporting OnePay, a Synchrony partner serving millions of customers in a new, first-of-its-kind credit card program for Walmart. In this role, you will act as a technical leader within the agile team, contributing hands-on expertise to design, develop, and maintain scalable, reliable integration solutions supporting the OnePay partnership. Working closely with architects, product owners, program managers, and engineers, you will ensure that API performance, security, and interoperability between Synchrony and OnePay systems are optimized. You will help guide technical activities on the team, foster best practices, and collaborate to deliver high-quality integration solutions. This position offers an excellent opportunity to step into a technical leadership role within an agile team environment while deepening your expertise in fintech integrations. This role is ideal for someone who enjoys hands-on technical work, thrives in agile environments, and wants to grow as a technical leader contributing directly to strategic partnership initiatives like OnePay. Our Way of Working We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. Essential Responsibilities: Serve as a technical leader within the OnePay Integration Agile team for development, deployment, and support of APIs and partner system interfaces. Lead the team’s efforts in designing and implementing reliable, scalable integration solutions that align with architectural principles and enterprise standards. Drive technical delivery deadlines and ensure high-quality outcomes across all integration projects and releases. Collaborate with product managers, senior architects, and external partners (OnePay) to translate business requirements into well-defined technical tasks. Promote best practices around API development, security, error handling, and performance tuning within the agile team. Provide technical guidance, mentorship, and support to engineers on the Integration team, facilitating knowledge sharing, skill development, and team growth. Take ownership of continuous improvement initiatives by identifying and championing innovations in integration architectures, tooling, and development processes. Participate in defining and refining CI/CD pipelines, code repository management, and testing automation to enhance delivery velocity and quality. Proactively monitor and address API reliability and availability issues, driving root cause analysis, preventive measures, and operational excellence. Help evolve integration patterns and tools to improve system interoperability and partner collaboration. Document architectural decisions, integration flows, and technical designs to support ongoing team operations and knowledge retention. Contribute actively to Agile ceremonies (daily stand-ups, sprint planning, retrospectives) to ensure aligned, high-performing teamwork. Perform other duties or special projects as assigned by the AVP, Solution Architect, or Agile leadership Qualifications/Requirements: Bachelor's degree in Computer Science or related field AND at least 4 years’ experience across multiple IT areas OR 8 years’ experience across multiple IT areas (in lieu of degree) Proven experience developing, deploying, and supporting RESTful APIs and microservices with Java Spring Boot or equivalent frameworks. Hands-on expertise with testing tools and frameworks such as JUnit, Postman, or JMeter. Familiarity with front-end JavaScript frameworks (e.g., React JS, Angular JS) is advantageous. Practical experience with cloud platforms and PaaS environments like AWS or Pivotal Cloud Foundry. Working knowledge of API management tools such as Apigee or similar platforms. Demonstrated understanding of secure API design principles and scalable, resilient architectures. Strong communication skills with the ability to translate technical concepts to diverse audiences. Experience working in Agile Scrum or Kanban teams, and comfortable playing a technical leadership role within the team. Ability and flexibility to travel for business as required Desired Characteristics: Exposure to fintech or payment systems integration, particularly related to credit card or consumer financing products. Strong problem-solving abilities combined with a proactive and solution-focused mindset. Ability to mentor and uplift the capabilities of peers in a collaborative, team-oriented environment. Familiarity with API gateways and best practices for secure, scalable & reliable API deployments Critical thinking, creativity, and a solution-driven mindset Eagerness to stay current on emerging technologies and industry trends relevant to API integrations and cloud solutions. Experience with event-driven architectures and message-based integrations is a plus. Grade/Level: 10 The salary range for this position is 100,000.00 – 170,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology

VP, Compliance Model Governance & Supplier Management

Job ID: 2503950 Job Description: Role Summary/Purpose: The VP, Compliance Model Governance and Supplier will serve as the business and technical owner of Synchrony’s BSA/AML transaction monitoring and watchlist screening models, critical for combating financial crime and ensuring regulatory compliance. The successful candidate will be responsible for managing key aspects of the model governance process, including development, vendor management, monitoring, validation, implementation and regulatory responses. You will lead strategic initiatives to enhance the robustness, effectiveness, and accuracy of these models through rigorous oversight, collaboration with Model Risk Management (MRM), Compliance, Data Management, and external third-party vendors. This position is accountable for maintaining the highest standards in model performance, regulatory adherence, and supplier management, and will play a pivotal role influencing senior leadership decisions and regulatory examinations. Our Way of Working We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. Essential Responsibilities: Governance & Strategic Model Ownership Lead the full lifecycle governance of AML transaction monitoring and watchlist screening models, including model selection, development, validation, implementation, ongoing monitoring, tuning, and retirement. Lead model projects working closely with vendors and/or cross-functionally Work on data collection, data cleansing, methodology evaluation, model assessment, model development, testing and validation. Maintain comprehensive model documentation needed to meet regulatory requirements. Lead the model monitoring process, including root cause drivers of any material shifts in model performance and maintain model change logs Manage audit and validation requests, and develop remediation plan for timely resolution on any issues uncovered through those requests Act as the senior escalation point for model-related risks, regulatory inquiries, and audit findings. Leadership & Stakeholder Engagement Direct and mentor AML model analysts, fostering cross-functional collaboration and knowledge sharing. Build trusted advisor relationships with Legal, Data Management, Operations, Technology and third-party vendors to drive continuous improvement. Present regular model performance and risk reports to senior leadership, regulatory bodies, and risk committees. Model Performance & Continuous Improvement Champion ongoing model performance monitoring and tuning initiatives to proactively identify model degradation, false positives/negatives, and emerging risks. Lead efforts to innovate and enhance existing models leveraging advanced analytics, AI/ML techniques, and new data sources. Third-Party & Vendor Management Own the end-to-end management of third-party model providers, including rigorous onboarding, due diligence, performance monitoring, and contract compliance. Lead vendor risk assessments, audits, and remediation activities to safeguard the integrity and reliability of outsourced models. In collaboration with Sourcing and Legal, negotiate service level agreements and model performance expectations with external partners. Regulatory & Audit Readiness Maintain comprehensive, audit-ready documentation of model governance activities, validations, tuning, and issue remediation. Proactively engage with examiners and internal auditors, ensuring Synchrony’s AML models meet or exceed regulatory expectations. Lead response efforts to regulatory inquiries, internal findings, and industry developments related to AML/OFAC compliance modeling. Qualifications/Requirements: Bachelor’s degree required; advanced degree (MBA, MS in Data Science, Finance, or related field) strongly preferred; in lieu of a degree 11 years of experience in AML/BSA compliance, model risk management, financial crime, or related regulatory roles within financial services. 8 years of experience in AML/BSA compliance, model risk management, financial crime, or related regulatory roles within financial services. 2 years management experience. 6 years’ hands-on programing skills with proven experience utilizing Python, SAS, SQL, AWS, Data Lake to perform statistical analysis and manage complex or large amounts of data. Ability and flexibility to travel for business as required Desired Characteristics: Deep expertise in transaction monitoring and watchlist screening models, including practical knowledge of model development, validation, and tuning. Proven leadership capabilities managing teams and cross-departmental initiatives in a fast-paced environment. Strong understanding of regulatory frameworks (BSA, AML, OFAC, FinCEN) and experience interfacing with regulators and auditors. Excellent analytical skills and ability to translate complex model risks to senior leadership and non-technical stakeholders clearly. Experience managing third-party vendors in a regulated environment, including contract negotiation and vendor risk management. Proficiency with GRC platforms, data analytics tools, and model risk management software preferred. Grade/Level: 13 The salary range for this position is 155,000.00 – 260,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Job Family Group: Risk Management

AVP, Product Optimization Analyst

Job ID: 2600151 Job Description: Role Summary/Purpose: The AVP, Product Optimization Analyst will be responsible for supporting all related product optimization analytical activities across SYF new products. We are seeking a highly analytical and collaborative Product Optimization Analyst to join our team. This role offers a unique opportunity to work cross-functionally with product, credit, finance, commercial, digital, technology teams to drive analytics and optimization strategies across new and existing products, installment, revolving, digital wallet initiatives, new features, capabilities and distributions channels. The right candidate for this position will have the chance to drive product performance optimization while working on cutting-edge solutions and process innovation, including underwriting enhancements, collaborating with diverse teams to make a significant impact on our digital and financial product offerings. We are looking for an innovative, proactive and naturally curious candidate who will play a central role in working with internal and external parties to deliver best in class analytics to develop and deliver the future strategy for our new product offerings. This role reports to the SVP, Product Optimization. Our Way of Working We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. Essential Responsibilities: Provide primary analytical support for Product Optimization analytics and strategies. Analyze large and complex datasets to uncover insights that inform product optimization strategies. Collaborate with product, finance, credit, commercial, analytics, client and digital teams to support and influence the development and enhancement of new products, features, capabilities and digital wallet solutions. Analyze and segment customers by product, terms, pricing, behavior, adoption, credit performance and profitability to ensure targeting strategies meets the needs of our client partners, customers and SYF Leverage client partners data share and work with external data providers to understand “off-us” customer behaviors, economics and competitive landscape to optimize products Utilize statistical modeling, advanced analytical techniques, and data visualization tools to develop actionable recommendations for business and technical stakeholders. Design and implement analysis frameworks to measure product performance and identify opportunities for improvement Partner with SME’s across the organization to accelerate learning of data structure and contents Communicate findings clearly and effectively through reports, dashboards, and presentations to both technical and non-technical audiences. Support product testing, experimentation, and validation efforts with rigorous data analysis. Establish test and control strategies and create metrics to measure/track performance of those strategies Perform other duties and/or special projects as needed Qualifications/Requirements: Bachelor’s degree in Business, Statistics, Mathematics, Data Science, Economics and 6 years of progressive work experience with data/analytics in the banking/financial services industry, credit, finance, marketing, modeling or in lieu of degree 7 years of work experience establishing and managing analytics in the financial services, credit card, consulting, and/or payments industry 3 years using statistical analysis tools such as SAS, R, Python to perform data mining and complex statistical analyses 3 years leading large-scale analytics projects 3 years of experience in analytics roles with cross-functional stakeholders such as marketing, credit risk, finance, others 2 years of experience with data visualization tools (i.e: Tableau, SAS Viya, Power BI) Ability and flexibility to travel for business as required Desired Characteristics: Master's degree / MBA in Statistics, Economics, Mathematics, or another quantitative field Extensive knowledge of card industry P&L, drivers and assumptions Understanding of credit risk performance, targeting and segmentation, retail analytic tools and advanced skills using Excel and PowerPoint strongly preferred Experience justifying assumptions/inputs and explaining complex analytics outputs and recommending strategies to varied stakeholder groups Project management, communications, multi-tasking, ability to work independently, relationship management skills are keys to success Hands-on experience with statistical modelling and advanced analytics (machine learning) techniques Excellent communication and presentation skills with proven experience interacting with all levels of the organization including explaining complex data clear and concisely. Experience developing, testing, documenting and maintaining standardized outcome metrics meeting diverse client needs and delivering via regular data dashboards to reflect business performance Grade/Level: 11 The salary range for this position is 90,000.00 – 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Job Family Group: Credit

AVP, Front-End Engineering Lead

Job ID: 2600175 Job Description: Role Summary/Purpose Billions of transactions—and you’ll touch all of them if you join our IT team as a Front-End Engineering Lead. Imagine the sheer scale of what we impact every second of every day. Now imagine what you can do with that influence—this is where you can shape the future of payments. You’ll work within multi-disciplinary teams to deliver on business goals. This person will be responsible for both the development of people and the overall success of deliveries including analysis and design, development, deployment, optimization, and day to day operations. The role can be broken down into the following key aspects: Coach: You are a mentor to your engineering team, taking every opportunity to up-skill our developers Quality control: You have battle-tested JavaScript knowledge and can dive deep into the code to provide thoughtful feedback and ensure the highest quality. It’s the ideal time to come aboard — we’re focused on the future as we continue to evolve as a company. With so many opportunities available, this is where you can make your mark and help define the FinTech industry. Our Way of Working We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. You are the right candidate if you… Have passion: Love tinkering with new software/hardware, working in open source, or are involved in the engineering community? Have common sense: Building is important, but do you think through designs to ensure they’re the best solutions first? Are slightly obsessed with solution design: Do you focus on failure scenarios, performance, data integrity, security…all the good stuff? Learn quickly and adapt to innovative technology: Let’s face it – technology changes by the minute. Are you able to quickly adapt and learn to be productive with new languages, operating systems, and tools? Think like a customer: Central to our products is our understanding of our customers’ needs and requirements. Do you consider UX in your decision making, and think like a customer? Have tech chops: You need to be ready to get into the weeds on complex technology solutions. Essential Responsibilities: Lead development teams through all phases of the Agile development life cycle Coach & mentor junior talent Influence and collaborate with software developers, UX designers, product managers, application architects, and customer application experts to create amazing apps Ensure compliance with architecture, security and technology standards set by Synchrony Participate in addressing root cause analyses, incident reports and provide direction in problem resolution Ability to analyze production defects, troubleshoot systems, identify root cause, and implement fixes Provide 24×7 on-call support periodically throughout the year Identify ways to increase efficiency and improve system performance Work with third party vendors to develop software and/or integrate their software into Synchrony’s products Qualifications/Requirements: Bachelor’s degree and a minimum of 5 years in full stack development with a strong focus on JavaScript (ReactJS in particular) OR, in lieu of degree, High School Diploma/GED with 7 years of experience in the same. Ability and flexibility to travel for business as required Desired Characteristics: Knowledge of industry-wide technology trends and best practices Ability to work in large, collaborative teams to achieve organizational goals Advanced knowledge of application, data, and infrastructure architecture disciplines Proficiency in TypeScript, JavaScript, React, Redux, Tailwind CSS, & Unit Testing frameworks Live and breathe testing Extremely self-driven and can work autonomously A desire to be in the FinTech space Good to Have Cypress e2e Implementation. Good to Have understand Accessibility, Analytics Implementation. Grade/Level: 10 The salary range for this position is 100,000.00 – 170,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology

VP, Loyalty Technology Leader

Job ID: 2600172 Job Description: Role Summary / Purpose The Vice President, Loyalty Technology Leader will provide technical leadership and strategic vision for Synchrony’s loyalty systems and capabilities, with a strong focus on innovating for the future of loyalty. This role requires deep expertise in current loyalty platforms and technologies, combined with a thorough understanding of overarching business processes to ensure loyalty initiatives support broad enterprise goals. The leader will define and execute a transformative loyalty roadmap aligned with Synchrony’s long-term business objectives. This role manages a high-performing, diverse team consisting of individuals across various leadership and development stages, fostering a culture that motivates, develops, and retains talent through change and innovation. The leader will collaborate closely with the Loyalty Center of Excellence (LCOE) to co-create and execute this vision, ensuring the team is engaged and empowered throughout the journey. Our Way of Working We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. Essential Responsibilities Demonstrate deep understanding of overarching business processes to ensure loyalty program technologies and operations are aligned with broader enterprise strategies and objectives. Lead, develop, and inspire a high-performing team with diverse skill levels, including varied leadership and technical expertise, fostering professional growth and a culture of continuous improvement. Partner effectively with the Loyalty Center of Excellence (LCOE) to co-create strategy, align priorities, and drive accountability while maintaining strong team morale and engagement. Continue to enhance and evolve loyalty capabilities and features via the Synchrony Rewards System (SRS), ensuring the platform remains competitive and adaptable to future needs. Deliver critical files, APIs, and integrations to support end-to-end connectivity of loyalty solutions across Synchrony clients, internal platforms, and third-party loyalty systems. Provide visionary leadership and develop strategies to advance the loyalty product roadmap in alignment with organizational goals. Drive measurable business outcomes through innovative loyalty technology solutions that enhance customer engagement and revenue growth. Build and maintain strong cross-functional relationships with the LCOE, Growth Product Team, client marketing managers, IT leaders, architects, developers, vendors, and other stakeholders to ensure seamless delivery of loyalty services and continuity. Lead by example, fostering a collaborative and high-performance team environment that supports Synchrony’s culture and enhances employee engagement metrics. Demonstrate deep subject matter expertise in loyalty systems, especially Fiserv’s Premier Loyalty Platform and other leading loyalty technologies. Apply extensive Agile experience to lead and manage complex client launches, migrations, and loyalty platform enhancements, ensuring adherence to Agile methodology and Synchrony’s Office of Agile standards. Establish and enforce best practices for application release management, outage and change management, and operational controls. Manage and mitigate operational risks associated with loyalty program delivery, ensuring compliance with regulatory and corporate standards. Oversee program delivery timelines, budget adherence, quality control, and risk mitigation across internal teams and third-party vendors. Foster peer, cross-functional, and cross-business collaboration to drive best practices and operational effectiveness. Take financial ownership of program budgets, ensuring fiscal responsibility and resource optimization. This role requires flexibility in travel. Candidates must be comfortable with travel and adaptable to a dynamic schedule. Perform other duties and/or special projects as assigned. Qualifications/Requirements Bachelor’s degree with a minimum of 10 years of IT experience, or in lieu of degree, a high school diploma/GED with at least 15 years of IT experience. At least 5 years of loyalty-specific experience, preferably from management consulting delivering large-scale IT loyalty solutions or from outsourced application development and operations management. Minimum 10 years managing large, direct and matrixed teams demonstrating strong leadership abilities. Minimum 10 years of experience in the payments industry or a closely related financial services environment. Ability and flexibility to travel for business as required Desired Characteristics Exposure to, or interest in, AI-driven insights and emerging technologies that have the potential to transform loyalty and customer engagement. Ability to develop and communicate a compelling, forward-looking loyalty vision that integrates AI-driven insights and emerging technologies to position Synchrony as a market leader in customer engagement. Inspirational and collaborative leader with proven ability to build strong, motivated teams and foster effective cross-team collaboration. Deep knowledge of loyalty systems architecture, launch and migration strategies, with hands-on experience in Fiserv Premier Loyalty Platform being a strong plus. Familiarity with marketing strategies and analytics-driven loyalty solutions is advantageous. Strategic thinker with a track record of challenging the status quo to drive continuous improvement across clients and teams. Self-starter with a strong results orientation and ability to independently manage competing priorities under tight deadlines. Experienced in Agile software development lifecycle management with proven success leading teams in this context. Exceptional communication skills, comfortable presenting to large groups and negotiating with multiple internal and external stakeholders. Outstanding people management and leadership skills with a demonstrated ability to develop and motivate diverse teams. Ability to thrive in a complex, highly matrixed organizational environment, handling multiple priorities simultaneously. Grade/Level: 14 The salary range for this position is 170,000.00 – 290,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology