General Manager, The Westin Maui Resort & Spa Ka'anapali (Lahaina)
Job Summary Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation, and delivering a return on investment to Marriott International and property ownership. Verifies implementation of service strategy and initiatives to meet or exceed guest expectations, increase profit and market share. Holds the property leadership team accountable for strategy execution and guides their professional development. The position verifies that sales engines are leveraged and initiates independent and proactive sales activities to generate demand. Builds owner loyalty through proactive communication and manages strong relationships with local officials, businesses, and customers. Candidate Profile Education and Experience 2‑year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in management operations, sales and marketing, finance and accounting, or related professional area. 4‑year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in management operations, sales and marketing, finance and accounting, or related professional area. Preferred Qualifications General Manager experience in limited or full‑service property. Ability and willingness to work flexible hours, including weekends, holidays and late nights. Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance. Responsibilities Business Strategy Development Stays current with industry trends and monitors strengths and weaknesses of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with the hotel’s business strategies; translates Marriott global strategic plan into one that can be executed on property. Business Strategy Execution Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with business strategies; holds the property leadership team accountable; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on performance. Sales and Marketing Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; validates that sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; verifies that property leaders leverage Marriott demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force. Talent Management and Organizational Capability Creates a cohesive and high‑performance Executive Committee; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers do the same; identifies resource needs to strengthen property team; creates succession plans; actively supports the staffing process; ensures effective work processes, systems and teamwork. Business Information Analysis Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans. Employee and Labor Relations Verifies that all employees are treated fairly and with respect; builds rapport with employees by fostering open communication; makes self‑available to employees (open door policy); verifies pay and benefits are appropriate for labor market; celebrates employee success publicly; works with Human Resources to maximize employee engagement and monitor local labor environment. Revenue Management Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction; establishes revenue strategy that supports the hotel’s positioning in local market; ensures demand forecasting and sound revenue practices are in place to maximize yield; identifies ways to grow occupancy, RevPAR, and market share by researching competitor strategies; controls labor and capital expenses. Owner Relations Builds strong rapport with property owners through proactive and ongoing communication; keeps owners informed of brand initiatives and guest experiences; provides in‑depth analysis of property performance, incorporating guest, financial and employee data; manages balance between owner interests and Marriott brand interests; develops solutions that create value for both; promotes ideas for improving service and profitability to ownership. Customer and Public Relations Management Interacts with guests and customers to obtain feedback about their experiences; utilizes guest feedback to recognize outstanding employee service and improve service delivery; holds leadership accountable for addressing service failures; establishes presence in the market by promoting an exemplary property image and developing strategic alliances; anticipates needs of large groups or high‑profile guests to deliver flawless service; verifies that products, services, and events attain appropriate publicity. Company/Brand Policy, Procedures, and Standards Compliance Verifies property compliance with legal, safety, operations, labor, and Marriott brand standards; conducts routine and short‑notice quality assurance audits; holds employees accountable for audits; conducts detailed walk‑throughs to ensure all areas are well‑maintained, safe, and meet or exceed guest expectations; validates that employees are appropriately trained and performing to standard. Brand Mission At Westin, we are committed to empowering guests to regain control and enhance their well‑being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well‑being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. J-18808-Ljbffr
