AVP, COP Process Leader

Job ID: 2600097 Job Description: Role Summary/Purpose: The Client Oversight Program (COP) Process Leader is responsible for the day-to-day execution, reporting and action item follow-ups related to identified risk statements and Key Control Activities needed to oversee Client risk in accordance with the Client Oversight Program. A key component of the position will be identifying and reporting on Client trends and Enterprise themes at an aggregated level. Our Way of Working We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. Essential Responsibilities: Execute monthly, quarterly, semi-annual, and annual assessments of Key Control Activities Investigate identified process anomalies Partner with COP Manager to review and resolve process anomalies, including tracking to ensure a closed loop process Analyze data to identify risk and execute special process enhancement, automation and simplification projects Drive and coordinate COP initiatives across all clients Establish rapport with Client Teams to influence, drive change and ensure identified risks are mitigated timely Monitor and escalate Key Risk Indicator (KRI) triggers and trends Facilitate meetings to review status of key activities and/or KRI’s Partner with 1st and 2nd line stakeholders to ensure the effective execution of a closed loop process on all escalated client oversight related action items Serve as primary day to day contact for questions, concerns and identified follow-ups resulting from key control activity assessments or KRI triggers Validate process owner action plans drafted for KRI triggers address the identified risk and have been sufficiently completed Perform other duties and/or special projects as assigned Qualifications/Requirements: 3 years of demonstrated strong analytic, business presentation and people influencing skills in a large client focused organization 3 years demonstrated cross-functional project management and governance focused business process documentation and reporting skills 2 years demonstrated experience in delivering both verbal and written process performance results to senior leaders Desired Characteristics: Strong executive presence and influence skills Proficient in PowerPoint & Excel Strong leadership skills Excellent written/verbal communication skills High energy, self-motivated Demonstrated ability to independently manage multiple projects, organize workflow, and prioritize assignments Knowledge and/or experience with process enhancements/control design Ability to objectively identify risks, effectively challenge and communicate risk across the organization Influence improvement through curiosity Prior regulatory experience and/or experience in internal audit, risk or governance Grade/Level: 11 The salary range for this position is 90,000.00 – 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Job Family Group: Sales

AVP, Front-End Engineering Lead

Job ID: 2600175 Job Description: Role Summary/Purpose Billions of transactions—and you’ll touch all of them if you join our IT team as a Front-End Engineering Lead. Imagine the sheer scale of what we impact every second of every day. Now imagine what you can do with that influence—this is where you can shape the future of payments. You’ll work within multi-disciplinary teams to deliver on business goals. This person will be responsible for both the development of people and the overall success of deliveries including analysis and design, development, deployment, optimization, and day to day operations. The role can be broken down into the following key aspects: Coach: You are a mentor to your engineering team, taking every opportunity to up-skill our developers Quality control: You have battle-tested JavaScript knowledge and can dive deep into the code to provide thoughtful feedback and ensure the highest quality. It’s the ideal time to come aboard — we’re focused on the future as we continue to evolve as a company. With so many opportunities available, this is where you can make your mark and help define the FinTech industry. Our Way of Working We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. You are the right candidate if you… Have passion: Love tinkering with new software/hardware, working in open source, or are involved in the engineering community? Have common sense: Building is important, but do you think through designs to ensure they’re the best solutions first? Are slightly obsessed with solution design: Do you focus on failure scenarios, performance, data integrity, security…all the good stuff? Learn quickly and adapt to innovative technology: Let’s face it – technology changes by the minute. Are you able to quickly adapt and learn to be productive with new languages, operating systems, and tools? Think like a customer: Central to our products is our understanding of our customers’ needs and requirements. Do you consider UX in your decision making, and think like a customer? Have tech chops: You need to be ready to get into the weeds on complex technology solutions. Essential Responsibilities: Lead development teams through all phases of the Agile development life cycle Coach & mentor junior talent Influence and collaborate with software developers, UX designers, product managers, application architects, and customer application experts to create amazing apps Ensure compliance with architecture, security and technology standards set by Synchrony Participate in addressing root cause analyses, incident reports and provide direction in problem resolution Ability to analyze production defects, troubleshoot systems, identify root cause, and implement fixes Provide 24×7 on-call support periodically throughout the year Identify ways to increase efficiency and improve system performance Work with third party vendors to develop software and/or integrate their software into Synchrony’s products Qualifications/Requirements: Bachelor’s degree and a minimum of 5 years in full stack development with a strong focus on JavaScript (ReactJS in particular) OR, in lieu of degree, High School Diploma/GED with 7 years of experience in the same. Ability and flexibility to travel for business as required Desired Characteristics: Knowledge of industry-wide technology trends and best practices Ability to work in large, collaborative teams to achieve organizational goals Advanced knowledge of application, data, and infrastructure architecture disciplines Proficiency in TypeScript, JavaScript, React, Redux, Tailwind CSS, & Unit Testing frameworks Live and breathe testing Extremely self-driven and can work autonomously A desire to be in the FinTech space Good to Have Cypress e2e Implementation. Good to Have understand Accessibility, Analytics Implementation. Grade/Level: 10 The salary range for this position is 100,000.00 – 170,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology

AVP, Front-End Engineering Lead

Job ID: 2600175 Job Description: Role Summary/Purpose Billions of transactions—and you’ll touch all of them if you join our IT team as a Front-End Engineering Lead. Imagine the sheer scale of what we impact every second of every day. Now imagine what you can do with that influence—this is where you can shape the future of payments. You’ll work within multi-disciplinary teams to deliver on business goals. This person will be responsible for both the development of people and the overall success of deliveries including analysis and design, development, deployment, optimization, and day to day operations. The role can be broken down into the following key aspects: Coach: You are a mentor to your engineering team, taking every opportunity to up-skill our developers Quality control: You have battle-tested JavaScript knowledge and can dive deep into the code to provide thoughtful feedback and ensure the highest quality. It’s the ideal time to come aboard — we’re focused on the future as we continue to evolve as a company. With so many opportunities available, this is where you can make your mark and help define the FinTech industry. Our Way of Working We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. You are the right candidate if you… Have passion: Love tinkering with new software/hardware, working in open source, or are involved in the engineering community? Have common sense: Building is important, but do you think through designs to ensure they’re the best solutions first? Are slightly obsessed with solution design: Do you focus on failure scenarios, performance, data integrity, security…all the good stuff? Learn quickly and adapt to innovative technology: Let’s face it – technology changes by the minute. Are you able to quickly adapt and learn to be productive with new languages, operating systems, and tools? Think like a customer: Central to our products is our understanding of our customers’ needs and requirements. Do you consider UX in your decision making, and think like a customer? Have tech chops: You need to be ready to get into the weeds on complex technology solutions. Essential Responsibilities: Lead development teams through all phases of the Agile development life cycle Coach & mentor junior talent Influence and collaborate with software developers, UX designers, product managers, application architects, and customer application experts to create amazing apps Ensure compliance with architecture, security and technology standards set by Synchrony Participate in addressing root cause analyses, incident reports and provide direction in problem resolution Ability to analyze production defects, troubleshoot systems, identify root cause, and implement fixes Provide 24×7 on-call support periodically throughout the year Identify ways to increase efficiency and improve system performance Work with third party vendors to develop software and/or integrate their software into Synchrony’s products Qualifications/Requirements: Bachelor’s degree and a minimum of 5 years in full stack development with a strong focus on JavaScript (ReactJS in particular) OR, in lieu of degree, High School Diploma/GED with 7 years of experience in the same. Ability and flexibility to travel for business as required Desired Characteristics: Knowledge of industry-wide technology trends and best practices Ability to work in large, collaborative teams to achieve organizational goals Advanced knowledge of application, data, and infrastructure architecture disciplines Proficiency in TypeScript, JavaScript, React, Redux, Tailwind CSS, & Unit Testing frameworks Live and breathe testing Extremely self-driven and can work autonomously A desire to be in the FinTech space Good to Have Cypress e2e Implementation. Good to Have understand Accessibility, Analytics Implementation. Grade/Level: 10 The salary range for this position is 100,000.00 – 170,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology

VP, Compliance Model Governance & Supplier Management

Job ID: 2503950 Job Description: Role Summary/Purpose: The VP, Compliance Model Governance and Supplier will serve as the business and technical owner of Synchrony’s BSA/AML transaction monitoring and watchlist screening models, critical for combating financial crime and ensuring regulatory compliance. The successful candidate will be responsible for managing key aspects of the model governance process, including development, vendor management, monitoring, validation, implementation and regulatory responses. You will lead strategic initiatives to enhance the robustness, effectiveness, and accuracy of these models through rigorous oversight, collaboration with Model Risk Management (MRM), Compliance, Data Management, and external third-party vendors. This position is accountable for maintaining the highest standards in model performance, regulatory adherence, and supplier management, and will play a pivotal role influencing senior leadership decisions and regulatory examinations. Our Way of Working We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. Essential Responsibilities: Governance & Strategic Model Ownership Lead the full lifecycle governance of AML transaction monitoring and watchlist screening models, including model selection, development, validation, implementation, ongoing monitoring, tuning, and retirement. Lead model projects working closely with vendors and/or cross-functionally Work on data collection, data cleansing, methodology evaluation, model assessment, model development, testing and validation. Maintain comprehensive model documentation needed to meet regulatory requirements. Lead the model monitoring process, including root cause drivers of any material shifts in model performance and maintain model change logs Manage audit and validation requests, and develop remediation plan for timely resolution on any issues uncovered through those requests Act as the senior escalation point for model-related risks, regulatory inquiries, and audit findings. Leadership & Stakeholder Engagement Direct and mentor AML model analysts, fostering cross-functional collaboration and knowledge sharing. Build trusted advisor relationships with Legal, Data Management, Operations, Technology and third-party vendors to drive continuous improvement. Present regular model performance and risk reports to senior leadership, regulatory bodies, and risk committees. Model Performance & Continuous Improvement Champion ongoing model performance monitoring and tuning initiatives to proactively identify model degradation, false positives/negatives, and emerging risks. Lead efforts to innovate and enhance existing models leveraging advanced analytics, AI/ML techniques, and new data sources. Third-Party & Vendor Management Own the end-to-end management of third-party model providers, including rigorous onboarding, due diligence, performance monitoring, and contract compliance. Lead vendor risk assessments, audits, and remediation activities to safeguard the integrity and reliability of outsourced models. In collaboration with Sourcing and Legal, negotiate service level agreements and model performance expectations with external partners. Regulatory & Audit Readiness Maintain comprehensive, audit-ready documentation of model governance activities, validations, tuning, and issue remediation. Proactively engage with examiners and internal auditors, ensuring Synchrony’s AML models meet or exceed regulatory expectations. Lead response efforts to regulatory inquiries, internal findings, and industry developments related to AML/OFAC compliance modeling. Qualifications/Requirements: Bachelor’s degree required; advanced degree (MBA, MS in Data Science, Finance, or related field) strongly preferred; in lieu of a degree 11 years of experience in AML/BSA compliance, model risk management, financial crime, or related regulatory roles within financial services. 8 years of experience in AML/BSA compliance, model risk management, financial crime, or related regulatory roles within financial services. 2 years management experience. 6 years’ hands-on programing skills with proven experience utilizing Python, SAS, SQL, AWS, Data Lake to perform statistical analysis and manage complex or large amounts of data. Ability and flexibility to travel for business as required Desired Characteristics: Deep expertise in transaction monitoring and watchlist screening models, including practical knowledge of model development, validation, and tuning. Proven leadership capabilities managing teams and cross-departmental initiatives in a fast-paced environment. Strong understanding of regulatory frameworks (BSA, AML, OFAC, FinCEN) and experience interfacing with regulators and auditors. Excellent analytical skills and ability to translate complex model risks to senior leadership and non-technical stakeholders clearly. Experience managing third-party vendors in a regulated environment, including contract negotiation and vendor risk management. Proficiency with GRC platforms, data analytics tools, and model risk management software preferred. Grade/Level: 13 The salary range for this position is 155,000.00 – 260,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Job Family Group: Risk Management

AVP, Front-End Engineering Lead

Job ID: 2600175 Job Description: Role Summary/Purpose Billions of transactions—and you’ll touch all of them if you join our IT team as a Front-End Engineering Lead. Imagine the sheer scale of what we impact every second of every day. Now imagine what you can do with that influence—this is where you can shape the future of payments. You’ll work within multi-disciplinary teams to deliver on business goals. This person will be responsible for both the development of people and the overall success of deliveries including analysis and design, development, deployment, optimization, and day to day operations. The role can be broken down into the following key aspects: Coach: You are a mentor to your engineering team, taking every opportunity to up-skill our developers Quality control: You have battle-tested JavaScript knowledge and can dive deep into the code to provide thoughtful feedback and ensure the highest quality. It’s the ideal time to come aboard — we’re focused on the future as we continue to evolve as a company. With so many opportunities available, this is where you can make your mark and help define the FinTech industry. Our Way of Working We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. You are the right candidate if you… Have passion: Love tinkering with new software/hardware, working in open source, or are involved in the engineering community? Have common sense: Building is important, but do you think through designs to ensure they’re the best solutions first? Are slightly obsessed with solution design: Do you focus on failure scenarios, performance, data integrity, security…all the good stuff? Learn quickly and adapt to innovative technology: Let’s face it – technology changes by the minute. Are you able to quickly adapt and learn to be productive with new languages, operating systems, and tools? Think like a customer: Central to our products is our understanding of our customers’ needs and requirements. Do you consider UX in your decision making, and think like a customer? Have tech chops: You need to be ready to get into the weeds on complex technology solutions. Essential Responsibilities: Lead development teams through all phases of the Agile development life cycle Coach & mentor junior talent Influence and collaborate with software developers, UX designers, product managers, application architects, and customer application experts to create amazing apps Ensure compliance with architecture, security and technology standards set by Synchrony Participate in addressing root cause analyses, incident reports and provide direction in problem resolution Ability to analyze production defects, troubleshoot systems, identify root cause, and implement fixes Provide 24×7 on-call support periodically throughout the year Identify ways to increase efficiency and improve system performance Work with third party vendors to develop software and/or integrate their software into Synchrony’s products Qualifications/Requirements: Bachelor’s degree and a minimum of 5 years in full stack development with a strong focus on JavaScript (ReactJS in particular) OR, in lieu of degree, High School Diploma/GED with 7 years of experience in the same. Ability and flexibility to travel for business as required Desired Characteristics: Knowledge of industry-wide technology trends and best practices Ability to work in large, collaborative teams to achieve organizational goals Advanced knowledge of application, data, and infrastructure architecture disciplines Proficiency in TypeScript, JavaScript, React, Redux, Tailwind CSS, & Unit Testing frameworks Live and breathe testing Extremely self-driven and can work autonomously A desire to be in the FinTech space Good to Have Cypress e2e Implementation. Good to Have understand Accessibility, Analytics Implementation. Grade/Level: 10 The salary range for this position is 100,000.00 – 170,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology

AVP, Product Optimization Analyst

Job ID: 2600151 Job Description: Role Summary/Purpose: The AVP, Product Optimization Analyst will be responsible for supporting all related product optimization analytical activities across SYF new products. We are seeking a highly analytical and collaborative Product Optimization Analyst to join our team. This role offers a unique opportunity to work cross-functionally with product, credit, finance, commercial, digital, technology teams to drive analytics and optimization strategies across new and existing products, installment, revolving, digital wallet initiatives, new features, capabilities and distributions channels. The right candidate for this position will have the chance to drive product performance optimization while working on cutting-edge solutions and process innovation, including underwriting enhancements, collaborating with diverse teams to make a significant impact on our digital and financial product offerings. We are looking for an innovative, proactive and naturally curious candidate who will play a central role in working with internal and external parties to deliver best in class analytics to develop and deliver the future strategy for our new product offerings. This role reports to the SVP, Product Optimization. Our Way of Working We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. Essential Responsibilities: Provide primary analytical support for Product Optimization analytics and strategies. Analyze large and complex datasets to uncover insights that inform product optimization strategies. Collaborate with product, finance, credit, commercial, analytics, client and digital teams to support and influence the development and enhancement of new products, features, capabilities and digital wallet solutions. Analyze and segment customers by product, terms, pricing, behavior, adoption, credit performance and profitability to ensure targeting strategies meets the needs of our client partners, customers and SYF Leverage client partners data share and work with external data providers to understand “off-us” customer behaviors, economics and competitive landscape to optimize products Utilize statistical modeling, advanced analytical techniques, and data visualization tools to develop actionable recommendations for business and technical stakeholders. Design and implement analysis frameworks to measure product performance and identify opportunities for improvement Partner with SME’s across the organization to accelerate learning of data structure and contents Communicate findings clearly and effectively through reports, dashboards, and presentations to both technical and non-technical audiences. Support product testing, experimentation, and validation efforts with rigorous data analysis. Establish test and control strategies and create metrics to measure/track performance of those strategies Perform other duties and/or special projects as needed Qualifications/Requirements: Bachelor’s degree in Business, Statistics, Mathematics, Data Science, Economics and 6 years of progressive work experience with data/analytics in the banking/financial services industry, credit, finance, marketing, modeling or in lieu of degree 7 years of work experience establishing and managing analytics in the financial services, credit card, consulting, and/or payments industry 3 years using statistical analysis tools such as SAS, R, Python to perform data mining and complex statistical analyses 3 years leading large-scale analytics projects 3 years of experience in analytics roles with cross-functional stakeholders such as marketing, credit risk, finance, others 2 years of experience with data visualization tools (i.e: Tableau, SAS Viya, Power BI) Ability and flexibility to travel for business as required Desired Characteristics: Master's degree / MBA in Statistics, Economics, Mathematics, or another quantitative field Extensive knowledge of card industry P&L, drivers and assumptions Understanding of credit risk performance, targeting and segmentation, retail analytic tools and advanced skills using Excel and PowerPoint strongly preferred Experience justifying assumptions/inputs and explaining complex analytics outputs and recommending strategies to varied stakeholder groups Project management, communications, multi-tasking, ability to work independently, relationship management skills are keys to success Hands-on experience with statistical modelling and advanced analytics (machine learning) techniques Excellent communication and presentation skills with proven experience interacting with all levels of the organization including explaining complex data clear and concisely. Experience developing, testing, documenting and maintaining standardized outcome metrics meeting diverse client needs and delivering via regular data dashboards to reflect business performance Grade/Level: 11 The salary range for this position is 90,000.00 – 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Job Family Group: Credit

VP, Technical IAM Programs

Job ID: 2503007 Job Description: Role Summary/Purpose: We are seeking an innovative and results-driven leader to serve as VP, Technical IAM Programs, responsible for driving key technical initiatives within our Identity and Access Management (IAM) portfolio. This pivotal role combines strategic vision with technical execution to enhance security controls, develop automation-driven solutions, and optimize IAM technology stacks for stronger compliance and overall security posture. The ideal candidate will possess deep technical expertise and hands-on experience managing large-scale IAM programs, working closely with senior technical leaders and stakeholders across Information Security. As a strategic leader, you will guide teams, enable cross-functional collaboration, and align IAM programs with organizational objectives, particularly in critical areas such as Secrets Management, IAM Security Monitoring, and Compliance Assurance & Governance. You will blend technology insight with program management discipline to ensure success in execution and delivery. Key Qualities: A technical leader with exceptional communication skills, capable of creating actionable roadmaps, navigating complexity, and driving cross-functional partnerships. This role requires a proactive, self-starter mindset with experience in managing large-scale, complex IAM programs and strategic engagements. Our Way of Working We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. Essential Responsibilities: Lead Technical IAM Programs: Provide leadership across IAM domains, including Secrets Management (e.g., CyberArk, HashiCorp Vault), IAM Security Monitoring, and Compliance Assurance, ensuring seamless execution and security enhancement. Create and Maintain Strategic Roadmaps: Develop and execute multi-year roadmaps to drive innovation, strengthen security posture, meet regulatory requirements, and streamline IAM operations. Stakeholder Engagement: Build and nurture strong relationships across Security Operations, Technology Teams, Governance, Operational Risk, and Internal Audit, ensuring program alignment and audit readiness. Risk and Progress Management: Identify, assess, and mitigate technical and organizational risks while regularly reporting blockers, corrective actions, and program milestones to executive leadership. Solution Design & Automation: Lead and contribute to designing technical solutions for complex automation use cases, driving operational efficiency and scalability. Program Integrity: Ensure standards, policies, and procedures are accurately documented and officially maintained for audit and compliance requirements. Performance Tracking: Define, implement, and monitor Key Risk Indicators (KRIs) and Key Performance Indicators (KPIs) to measure program maturity and overall effectiveness. Problem Resolution: Independently resolve technical challenges while escalating issues with clarity when necessary. Perform other critical duties or special projects as assigned. Qualifications/Requirements: Education: BS/BA in Computer Science, Information Technology, Cybersecurity, or equivalent, plus 8 years IT experience, OR High School Diploma/GED with 10 years IT experience demonstrating progressive responsibility. Experience: Minimum 5 years leading engineering teams delivering technology solutions in medium to large enterprises. Minimum 5 years’ experience in Identity and Access Management (IAM) or closely related functions such as Security Engineering, Cyber Intelligence, Vulnerability Management. At least 2 years working with Agile methodologies in roles such as Product Owner, Scrum Master, or Technical Lead. Minimum 2 years of people management experience, leading teams of 2 engineers or contractors. Technical Expertise: Proven experience with Secrets Management technologies: secret scanning, vaulting tools (CyberArk/Delinea, HashiCorp Vault, BigID). Strong understanding of IAM directory services, such as Active Directory, LDAP, or similar. Hands-on experience with Splunk Cloud and Splunk Enterprise Security for monitoring and analytics. Skills: Exceptional written and verbal communication skills for effective cross-team collaboration and executive reporting. Strategic thinker able to develop and articulate long-term program visions and actionable roadmaps. Strong organizational and prioritization skills, capable of managing multiple concurrent projects in complex environments. Proactive problem solver with the ability to navigate ambiguity and escalate appropriately. Desired Characteristics: Proven experience leading large-scale IAM initiatives, including program design, execution, and cross-functional collaboration in complex technical environments. Exceptional communication and organizational skills, with a track record of creating and executing long-term strategic roadmaps. Strong ability to manage risk and complexity, navigate roadblocks, and drive corrective actions effectively. Demonstrated ability to lead, mentor, and manage teams while building partnerships across business units and fostering alignment to organizational goals. Experience working in highly regulated industries (Finance, Healthcare, Government). Familiarity with compliance standards such as SOX, GDPR, HIPAA, or NIST cybersecurity frameworks. Certifications such as CISSP, CISM, PMP, or relevant IAM-focused certifications. Grade/Level: 13 The salary range for this position is 155,000.00 – 260,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology

AVP, Front-End Engineering Lead

Job ID: 2600175 Job Description: Role Summary/Purpose Billions of transactions—and you’ll touch all of them if you join our IT team as a Front-End Engineering Lead. Imagine the sheer scale of what we impact every second of every day. Now imagine what you can do with that influence—this is where you can shape the future of payments. You’ll work within multi-disciplinary teams to deliver on business goals. This person will be responsible for both the development of people and the overall success of deliveries including analysis and design, development, deployment, optimization, and day to day operations. The role can be broken down into the following key aspects: Coach: You are a mentor to your engineering team, taking every opportunity to up-skill our developers Quality control: You have battle-tested JavaScript knowledge and can dive deep into the code to provide thoughtful feedback and ensure the highest quality. It’s the ideal time to come aboard — we’re focused on the future as we continue to evolve as a company. With so many opportunities available, this is where you can make your mark and help define the FinTech industry. Our Way of Working We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. You are the right candidate if you… Have passion: Love tinkering with new software/hardware, working in open source, or are involved in the engineering community? Have common sense: Building is important, but do you think through designs to ensure they’re the best solutions first? Are slightly obsessed with solution design: Do you focus on failure scenarios, performance, data integrity, security…all the good stuff? Learn quickly and adapt to innovative technology: Let’s face it – technology changes by the minute. Are you able to quickly adapt and learn to be productive with new languages, operating systems, and tools? Think like a customer: Central to our products is our understanding of our customers’ needs and requirements. Do you consider UX in your decision making, and think like a customer? Have tech chops: You need to be ready to get into the weeds on complex technology solutions. Essential Responsibilities: Lead development teams through all phases of the Agile development life cycle Coach & mentor junior talent Influence and collaborate with software developers, UX designers, product managers, application architects, and customer application experts to create amazing apps Ensure compliance with architecture, security and technology standards set by Synchrony Participate in addressing root cause analyses, incident reports and provide direction in problem resolution Ability to analyze production defects, troubleshoot systems, identify root cause, and implement fixes Provide 24×7 on-call support periodically throughout the year Identify ways to increase efficiency and improve system performance Work with third party vendors to develop software and/or integrate their software into Synchrony’s products Qualifications/Requirements: Bachelor’s degree and a minimum of 5 years in full stack development with a strong focus on JavaScript (ReactJS in particular) OR, in lieu of degree, High School Diploma/GED with 7 years of experience in the same. Ability and flexibility to travel for business as required Desired Characteristics: Knowledge of industry-wide technology trends and best practices Ability to work in large, collaborative teams to achieve organizational goals Advanced knowledge of application, data, and infrastructure architecture disciplines Proficiency in TypeScript, JavaScript, React, Redux, Tailwind CSS, & Unit Testing frameworks Live and breathe testing Extremely self-driven and can work autonomously A desire to be in the FinTech space Good to Have Cypress e2e Implementation. Good to Have understand Accessibility, Analytics Implementation. Grade/Level: 10 The salary range for this position is 100,000.00 – 170,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology

VP, Loyalty Technology Leader

Job ID: 2600172 Job Description: Role Summary / Purpose The Vice President, Loyalty Technology Leader will provide technical leadership and strategic vision for Synchrony’s loyalty systems and capabilities, with a strong focus on innovating for the future of loyalty. This role requires deep expertise in current loyalty platforms and technologies, combined with a thorough understanding of overarching business processes to ensure loyalty initiatives support broad enterprise goals. The leader will define and execute a transformative loyalty roadmap aligned with Synchrony’s long-term business objectives. This role manages a high-performing, diverse team consisting of individuals across various leadership and development stages, fostering a culture that motivates, develops, and retains talent through change and innovation. The leader will collaborate closely with the Loyalty Center of Excellence (LCOE) to co-create and execute this vision, ensuring the team is engaged and empowered throughout the journey. Our Way of Working We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. Essential Responsibilities Demonstrate deep understanding of overarching business processes to ensure loyalty program technologies and operations are aligned with broader enterprise strategies and objectives. Lead, develop, and inspire a high-performing team with diverse skill levels, including varied leadership and technical expertise, fostering professional growth and a culture of continuous improvement. Partner effectively with the Loyalty Center of Excellence (LCOE) to co-create strategy, align priorities, and drive accountability while maintaining strong team morale and engagement. Continue to enhance and evolve loyalty capabilities and features via the Synchrony Rewards System (SRS), ensuring the platform remains competitive and adaptable to future needs. Deliver critical files, APIs, and integrations to support end-to-end connectivity of loyalty solutions across Synchrony clients, internal platforms, and third-party loyalty systems. Provide visionary leadership and develop strategies to advance the loyalty product roadmap in alignment with organizational goals. Drive measurable business outcomes through innovative loyalty technology solutions that enhance customer engagement and revenue growth. Build and maintain strong cross-functional relationships with the LCOE, Growth Product Team, client marketing managers, IT leaders, architects, developers, vendors, and other stakeholders to ensure seamless delivery of loyalty services and continuity. Lead by example, fostering a collaborative and high-performance team environment that supports Synchrony’s culture and enhances employee engagement metrics. Demonstrate deep subject matter expertise in loyalty systems, especially Fiserv’s Premier Loyalty Platform and other leading loyalty technologies. Apply extensive Agile experience to lead and manage complex client launches, migrations, and loyalty platform enhancements, ensuring adherence to Agile methodology and Synchrony’s Office of Agile standards. Establish and enforce best practices for application release management, outage and change management, and operational controls. Manage and mitigate operational risks associated with loyalty program delivery, ensuring compliance with regulatory and corporate standards. Oversee program delivery timelines, budget adherence, quality control, and risk mitigation across internal teams and third-party vendors. Foster peer, cross-functional, and cross-business collaboration to drive best practices and operational effectiveness. Take financial ownership of program budgets, ensuring fiscal responsibility and resource optimization. This role requires flexibility in travel. Candidates must be comfortable with travel and adaptable to a dynamic schedule. Perform other duties and/or special projects as assigned. Qualifications/Requirements Bachelor’s degree with a minimum of 10 years of IT experience, or in lieu of degree, a high school diploma/GED with at least 15 years of IT experience. At least 5 years of loyalty-specific experience, preferably from management consulting delivering large-scale IT loyalty solutions or from outsourced application development and operations management. Minimum 10 years managing large, direct and matrixed teams demonstrating strong leadership abilities. Minimum 10 years of experience in the payments industry or a closely related financial services environment. Ability and flexibility to travel for business as required Desired Characteristics Exposure to, or interest in, AI-driven insights and emerging technologies that have the potential to transform loyalty and customer engagement. Ability to develop and communicate a compelling, forward-looking loyalty vision that integrates AI-driven insights and emerging technologies to position Synchrony as a market leader in customer engagement. Inspirational and collaborative leader with proven ability to build strong, motivated teams and foster effective cross-team collaboration. Deep knowledge of loyalty systems architecture, launch and migration strategies, with hands-on experience in Fiserv Premier Loyalty Platform being a strong plus. Familiarity with marketing strategies and analytics-driven loyalty solutions is advantageous. Strategic thinker with a track record of challenging the status quo to drive continuous improvement across clients and teams. Self-starter with a strong results orientation and ability to independently manage competing priorities under tight deadlines. Experienced in Agile software development lifecycle management with proven success leading teams in this context. Exceptional communication skills, comfortable presenting to large groups and negotiating with multiple internal and external stakeholders. Outstanding people management and leadership skills with a demonstrated ability to develop and motivate diverse teams. Ability to thrive in a complex, highly matrixed organizational environment, handling multiple priorities simultaneously. Grade/Level: 14 The salary range for this position is 170,000.00 – 290,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology

VP, Loyalty Technology Leader

Job ID: 2600172 Job Description: Role Summary / Purpose The Vice President, Loyalty Technology Leader will provide technical leadership and strategic vision for Synchrony’s loyalty systems and capabilities, with a strong focus on innovating for the future of loyalty. This role requires deep expertise in current loyalty platforms and technologies, combined with a thorough understanding of overarching business processes to ensure loyalty initiatives support broad enterprise goals. The leader will define and execute a transformative loyalty roadmap aligned with Synchrony’s long-term business objectives. This role manages a high-performing, diverse team consisting of individuals across various leadership and development stages, fostering a culture that motivates, develops, and retains talent through change and innovation. The leader will collaborate closely with the Loyalty Center of Excellence (LCOE) to co-create and execute this vision, ensuring the team is engaged and empowered throughout the journey. Our Way of Working We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. Essential Responsibilities Demonstrate deep understanding of overarching business processes to ensure loyalty program technologies and operations are aligned with broader enterprise strategies and objectives. Lead, develop, and inspire a high-performing team with diverse skill levels, including varied leadership and technical expertise, fostering professional growth and a culture of continuous improvement. Partner effectively with the Loyalty Center of Excellence (LCOE) to co-create strategy, align priorities, and drive accountability while maintaining strong team morale and engagement. Continue to enhance and evolve loyalty capabilities and features via the Synchrony Rewards System (SRS), ensuring the platform remains competitive and adaptable to future needs. Deliver critical files, APIs, and integrations to support end-to-end connectivity of loyalty solutions across Synchrony clients, internal platforms, and third-party loyalty systems. Provide visionary leadership and develop strategies to advance the loyalty product roadmap in alignment with organizational goals. Drive measurable business outcomes through innovative loyalty technology solutions that enhance customer engagement and revenue growth. Build and maintain strong cross-functional relationships with the LCOE, Growth Product Team, client marketing managers, IT leaders, architects, developers, vendors, and other stakeholders to ensure seamless delivery of loyalty services and continuity. Lead by example, fostering a collaborative and high-performance team environment that supports Synchrony’s culture and enhances employee engagement metrics. Demonstrate deep subject matter expertise in loyalty systems, especially Fiserv’s Premier Loyalty Platform and other leading loyalty technologies. Apply extensive Agile experience to lead and manage complex client launches, migrations, and loyalty platform enhancements, ensuring adherence to Agile methodology and Synchrony’s Office of Agile standards. Establish and enforce best practices for application release management, outage and change management, and operational controls. Manage and mitigate operational risks associated with loyalty program delivery, ensuring compliance with regulatory and corporate standards. Oversee program delivery timelines, budget adherence, quality control, and risk mitigation across internal teams and third-party vendors. Foster peer, cross-functional, and cross-business collaboration to drive best practices and operational effectiveness. Take financial ownership of program budgets, ensuring fiscal responsibility and resource optimization. This role requires flexibility in travel. Candidates must be comfortable with travel and adaptable to a dynamic schedule. Perform other duties and/or special projects as assigned. Qualifications/Requirements Bachelor’s degree with a minimum of 10 years of IT experience, or in lieu of degree, a high school diploma/GED with at least 15 years of IT experience. At least 5 years of loyalty-specific experience, preferably from management consulting delivering large-scale IT loyalty solutions or from outsourced application development and operations management. Minimum 10 years managing large, direct and matrixed teams demonstrating strong leadership abilities. Minimum 10 years of experience in the payments industry or a closely related financial services environment. Ability and flexibility to travel for business as required Desired Characteristics Exposure to, or interest in, AI-driven insights and emerging technologies that have the potential to transform loyalty and customer engagement. Ability to develop and communicate a compelling, forward-looking loyalty vision that integrates AI-driven insights and emerging technologies to position Synchrony as a market leader in customer engagement. Inspirational and collaborative leader with proven ability to build strong, motivated teams and foster effective cross-team collaboration. Deep knowledge of loyalty systems architecture, launch and migration strategies, with hands-on experience in Fiserv Premier Loyalty Platform being a strong plus. Familiarity with marketing strategies and analytics-driven loyalty solutions is advantageous. Strategic thinker with a track record of challenging the status quo to drive continuous improvement across clients and teams. Self-starter with a strong results orientation and ability to independently manage competing priorities under tight deadlines. Experienced in Agile software development lifecycle management with proven success leading teams in this context. Exceptional communication skills, comfortable presenting to large groups and negotiating with multiple internal and external stakeholders. Outstanding people management and leadership skills with a demonstrated ability to develop and motivate diverse teams. Ability to thrive in a complex, highly matrixed organizational environment, handling multiple priorities simultaneously. Grade/Level: 14 The salary range for this position is 170,000.00 – 290,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology

VP, Loyalty Technology Leader

Job ID: 2600172 Job Description: Role Summary / Purpose The Vice President, Loyalty Technology Leader will provide technical leadership and strategic vision for Synchrony’s loyalty systems and capabilities, with a strong focus on innovating for the future of loyalty. This role requires deep expertise in current loyalty platforms and technologies, combined with a thorough understanding of overarching business processes to ensure loyalty initiatives support broad enterprise goals. The leader will define and execute a transformative loyalty roadmap aligned with Synchrony’s long-term business objectives. This role manages a high-performing, diverse team consisting of individuals across various leadership and development stages, fostering a culture that motivates, develops, and retains talent through change and innovation. The leader will collaborate closely with the Loyalty Center of Excellence (LCOE) to co-create and execute this vision, ensuring the team is engaged and empowered throughout the journey. Our Way of Working We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. Essential Responsibilities Demonstrate deep understanding of overarching business processes to ensure loyalty program technologies and operations are aligned with broader enterprise strategies and objectives. Lead, develop, and inspire a high-performing team with diverse skill levels, including varied leadership and technical expertise, fostering professional growth and a culture of continuous improvement. Partner effectively with the Loyalty Center of Excellence (LCOE) to co-create strategy, align priorities, and drive accountability while maintaining strong team morale and engagement. Continue to enhance and evolve loyalty capabilities and features via the Synchrony Rewards System (SRS), ensuring the platform remains competitive and adaptable to future needs. Deliver critical files, APIs, and integrations to support end-to-end connectivity of loyalty solutions across Synchrony clients, internal platforms, and third-party loyalty systems. Provide visionary leadership and develop strategies to advance the loyalty product roadmap in alignment with organizational goals. Drive measurable business outcomes through innovative loyalty technology solutions that enhance customer engagement and revenue growth. Build and maintain strong cross-functional relationships with the LCOE, Growth Product Team, client marketing managers, IT leaders, architects, developers, vendors, and other stakeholders to ensure seamless delivery of loyalty services and continuity. Lead by example, fostering a collaborative and high-performance team environment that supports Synchrony’s culture and enhances employee engagement metrics. Demonstrate deep subject matter expertise in loyalty systems, especially Fiserv’s Premier Loyalty Platform and other leading loyalty technologies. Apply extensive Agile experience to lead and manage complex client launches, migrations, and loyalty platform enhancements, ensuring adherence to Agile methodology and Synchrony’s Office of Agile standards. Establish and enforce best practices for application release management, outage and change management, and operational controls. Manage and mitigate operational risks associated with loyalty program delivery, ensuring compliance with regulatory and corporate standards. Oversee program delivery timelines, budget adherence, quality control, and risk mitigation across internal teams and third-party vendors. Foster peer, cross-functional, and cross-business collaboration to drive best practices and operational effectiveness. Take financial ownership of program budgets, ensuring fiscal responsibility and resource optimization. This role requires flexibility in travel. Candidates must be comfortable with travel and adaptable to a dynamic schedule. Perform other duties and/or special projects as assigned. Qualifications/Requirements Bachelor’s degree with a minimum of 10 years of IT experience, or in lieu of degree, a high school diploma/GED with at least 15 years of IT experience. At least 5 years of loyalty-specific experience, preferably from management consulting delivering large-scale IT loyalty solutions or from outsourced application development and operations management. Minimum 10 years managing large, direct and matrixed teams demonstrating strong leadership abilities. Minimum 10 years of experience in the payments industry or a closely related financial services environment. Ability and flexibility to travel for business as required Desired Characteristics Exposure to, or interest in, AI-driven insights and emerging technologies that have the potential to transform loyalty and customer engagement. Ability to develop and communicate a compelling, forward-looking loyalty vision that integrates AI-driven insights and emerging technologies to position Synchrony as a market leader in customer engagement. Inspirational and collaborative leader with proven ability to build strong, motivated teams and foster effective cross-team collaboration. Deep knowledge of loyalty systems architecture, launch and migration strategies, with hands-on experience in Fiserv Premier Loyalty Platform being a strong plus. Familiarity with marketing strategies and analytics-driven loyalty solutions is advantageous. Strategic thinker with a track record of challenging the status quo to drive continuous improvement across clients and teams. Self-starter with a strong results orientation and ability to independently manage competing priorities under tight deadlines. Experienced in Agile software development lifecycle management with proven success leading teams in this context. Exceptional communication skills, comfortable presenting to large groups and negotiating with multiple internal and external stakeholders. Outstanding people management and leadership skills with a demonstrated ability to develop and motivate diverse teams. Ability to thrive in a complex, highly matrixed organizational environment, handling multiple priorities simultaneously. Grade/Level: 14 The salary range for this position is 170,000.00 – 290,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology

VP, Collections Digital and Contact Strategy

Job ID: 2600098 Job Description: Role Summary/Purpose: The VP, Collections Digital and Letter Contact Strategy role will lead collections contact strategy development and analytics for Synchrony’s digital (mobile app, email, text) and letter channels, leveraging statistical methods, advanced analytics, and deep domain expertise. Overseeing a global team of three strategy analysts, this role will be accountable for driving superior business outcomes by developing and continuously optimizing data-driven strategies. The VP will maximize collections performance while ensuring regulatory compliance and operational risk management. Collaborating closely with Collections & Recovery Strategy teams, Collections Operations, Growth, IT (Data Warehouse/Prism) teams, Finance, and second line of defense teams (e.g., Legal, Compliance, Fair Lending, Credit Strategy Validation), this leader will deliver top-tier results through rigorous analytics and cross-functional partnership. Core responsibilities: Own collections contact strategies for digital channels (including mobile app, email, text), letters and statement messages for secured and unsecured consumer revolving and installment portfolios. Lead development, testing and rollout of contact strategies for various sub-populations (e.g., customers who have requested no calls, customers working with debt settlement companies). Includes developing the business case, obtaining all approvals, partnering with Operations and IT to implement, ensuring appropriate controls, and ensuring robust reporting and monitoring. Lead development of collections digital and letter strategies for new client start-ups, new client conversions, new products, etc. Actively map and analyze the current customer journey for written communications, implementing refinements to drive improved customer engagement; lead development of new creatives / messages and partner with client managers to obtain required partner approvals and with business strategy implementation team and/or IT to implement. Champion the adoption of next-generation communication technologies such as mobile app communications (e.g., account status messages, push notifications) & RCS (“SMS 2.0”). Partner with Technology & Operations teams to assess digital opportunities such as Text to Pay / Pay By Text. Utilize data-driven insights to identify growth and improvement opportunities, ensuring strategies remain agile and aligned with evolving customer behaviors and business goals. Drives automation and process excellence initiatives to enhance operational efficiency, improve customer engagement, and optimize collections outcomes. Utilize generative and agentic AI technologies to advance predictive analytics, personalize customer communications, and drive smarter, more effective collections strategies. Partner with Collections Operations to identify, prioritize, test and rollout initiatives to reduce expenses and/or to improve customer experience. Partner with Compliance and Legal to complete gap assessment for new laws, regulations and regulatory guidance and, if necessary, lead and implement changes to ensure compliance. Own Collections strategy process support including strengthening test design and monitoring. Ensure robust governance, processes and controls are in place. Prevent, detect and remediate issues. Comply with company policies and control requirements for Non-Model Tools / strategies. Lead or co-lead support for frequent regulatory exams, audits and reviews including explaining policies, strategies, tests and reporting. Complete regular benchmarking. Stay abreast of industry trends to identify emerging opportunities and risks. Perform other duties and/or special projects as assigned. Qualifications/Requirements: Bachelor’s degree with a minimum 8 years of strategy, analytics or credit risk management experience or, in lieu of a Bachelor’s degree, 12 years of strategy, analytics, or credit risk management experience. 3 years of direct people management experience. Advanced proficiency with data analytics and segmentation platforms (e.g., SAS, SQL, Python/R). Demonstrated success developing and executing strategy, testing protocols, and delivering measurable results in a regulated financial services environment. Strong relationship building, communication (verbal, written) and influencing skills; must be able to communicate with and influence executives. Strong PC proficiency (Microsoft Office suite including: Word, Excel, PowerPoint, and Outlook) or comparable software application. Ability and flexibility to travel for business as required Desired Characteristics: Master's degree (Business administration or quantitative field). Collections and/or Recovery strategy experience in consumer lending (ideally credit card) industry. Experience developing collections contact strategies, including email creatives, text messages, letters and/or statement messages. Experience managing geographically dispersed teams, including offshore employees. Experience interacting with regulators, auditors and second line of defense teams. Grade/Level: 12 The salary range for this position is 135,000.00 – 230,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Job Family Group: Credit