Logistics

Integrated Marketing Lead

Location: Onsite listed in the job posting. Summary The Integrated Marketing Lead is a senior marketing professional and strategic partner responsible for architecting and executing multi-channel marketing programs that drive awareness/favorability, client acquisition and deepening that support the goals of the business. This role bridges corporate strategy and ground-level execution, collaborating closely with business line leaders, product teams, compliance, and external agency partners to bring complex financial products and services to market in a compelling and compliant manner. The ideal candidate brings deep expertise in financial services marketing, a strong command of data-driven campaign management, and a proven track record of leading integrated programs from strategy through measurement. Essential Duties and Responsibilities Strategic Planning & Program Development Lead the development of integrated marketing strategies in support of specific lines of business. Serve as a strategic marketing partner to business line executives, translating business strategy, competitive positioning, insights and macroeconomic context into cohesive go-to-market plans. Identify market opportunities and client insights to inform campaign strategy, messaging architecture, and tactics. Campaign Execution & Channel Management Plan, activate, and optimize full-funnel campaigns across channels. Oversee the development of marketing materials including briefs, copy, design, digital assets, and production-ensuring consistency and regulatory compliance throughout. Collaborate with internal and external partners and agencies to define scopes of work, manage timelines, and to ensure accountability to performance standards. Budget Management & Performance Analytics Own the integrated marketing budget for a specific line (or lines) of business: develop annual plans, allocate spend across tactics and initiatives, track expenditures, and optimize to maximize return on marketing investment. Define, monitor, and report on key performance indicators (KPIs) including lead volume, cost per acquisition, campaign ROI, and engagement rates. Leverage marketing analytics tools and CRM data to generate actionable insights, inform ongoing optimization, and present results to senior leadership. Cross-Functional Collaboration & Leadership Collaborate with a wide variety of stakeholders across marketing, product, line-of-business, corporate communications, finance, etc. Lead, mentor, and develop direct reports, establishing clear goals, providing ongoing coaching, and cultivating a high-performance, inclusive team culture. Champion a data-driven, test-and-learn approach to marketing; advocate for continuous improvement and innovation across programs and processes. Perform other duties as assigned by leadership. Compliance, Risk & Regulatory Alignment Partner with compliance and legal to ensure all marketing materials and campaigns adhere to applicable banking regulations and internal policies. Maintain thorough documentation and approval workflows for regulated communications; stay current on evolving compliance requirements affecting financial services marketing. Supervisory Responsibilities This role carries direct supervisory responsibility for a team of marketing professionals. Responsibilities include recruiting and onboarding talent, conducting regular performance reviews, setting individual development goals, managing workload allocation, and resolving personnel matters in accordance with company policy. Qualifications Education & Experience Bachelor's degree in Marketing, Communications, Business Administration, or a related field required; MBA or advanced degree preferred. 8-12 years of progressive marketing experience, with a minimum of 5 years in banking, financial services, or a comparable industry. Demonstrated success building and executing integrated, multi-channel marketing campaigns for financial products such as deposits, lending, wealth management, payments, or treasury/commercial banking services. Leadership & Interpersonal Skills Proven ability to influence and manage cross-functional stakeholders at all levels, including senior executives, compliance/legal teams, technology partners, and agency relationships. Exceptional written and verbal communication skills; ability to distill complex financial products, regulatory constraints, and data into clear, compelling narratives for diverse audiences. Strong project management discipline with the ability to manage multiple concurrent initiatives in a fast-paced environment. Collaborative leadership style with a demonstrated commitment to team development, inclusion, and organizational culture. About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

  • Memphis, MS

  • no content

Intern - Finance FP&A

Location: On site at location listed in job posting. Internship Program Duration : 10 Weeks - June 1, 2026 - August 7, 2026 Pay : $20 Summary Our 10-week internship offers a comprehensive and immersive experience for students interested in gaining practical knowledge and skills in the banking industry. Each week, you will be exposed to different leaders and aspects of the line of business. You will have the opportunity to complete projects that will help you understand the day-to-day operations of a bank and develop a well-rounded skillset. Additionally, you will have the chance to receive guidance from experienced professionals in the field, participate in meetings, and network with other interns and associates. By the end of the program, you will have gained valuable insights, built a solid foundation in banking practices, and potentially set the stage for future career opportunities at First Horizon. Work schedule: Monday - Friday 8:00 a.m. - 5:00 p.m. / Average 40 hours per week. The Intern position will support various managers and activities within the finance department. Primarily, the position can assist with some essential duties listed below: Collaborate across Accounting/Controllership, FP&A, Internal Relations, Treasury, Procurement, and other departments to align financial plans with operational execution. Support monthly forecasting and budgeting process using financial systems and spreadsheet models; partnering with senior leadership to develop accurate, actionable plans Support various stakeholders across the organization by reporting and tracking business drivers, financial impacts, and progression toward strategic objectives Perform variance analysis, identify key drivers of performance opportunities and risks, and provide insightful commentary to explain results to management Present information to Senior Leadership Develop and maintain comprehensive financial models and dashboards to track key performance indicators and metrics Prepare monthly, quarterly, and annual financial reports for senior management, creating charts and visual presentations to highlight trends and foster understanding Responsible for monthly forecasting and the annual budgeting processes using financial systems and spreadsheet models, working closely with Senior Leadership to develop accurate and actionable financial plans. Mini rotation with another finance group to broaden skills and experience. Qualifications Full-time undergraduate student with anticipated graduation date between December 2025 and June 2026 GPA of 2.75 or above Strong interest in business and finance, though no specific major or field is required Resourcefulness, team-oriented, enthusiastic Entrepreneurial spirit Demonstrated leadership and self-development (work or campus) Ability to interface and network with people at all levels of an organization Strong communication and collaboration skills Strategic and critical thinking skills Computer and Office Equipment Skills Microsoft Office Suite About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

  • Memphis, MS

  • no content

Senior Financial Analyst

No sponsorship or visas will be provided for this opportunity Location: On site in Memphis, TN or Charlotte, NC Overview Growth oriented Corporate Treasury team looking to add an experienced financial analyst to help build and run FHN's liquidity risk management function. To be effective in this high visibility role the analyst must be well-organized, detail-oriented, possess superior analytical and communications skills, and have a strong work ethic. Top candidates must be able to demonstrate history of: Constructing well controlled, governed, and documented processes for financial analysis, data management, and reporting Summarizing key findings and preparing succinct presentations for senior management and the Board of Directors Meeting deadlines while independently taking initiative to drive complex projects to completion Exciting opportunity to join a high caliber team! Top performers will be rewarded with exposure to key leaders across multiple departments and opportunities for formal and informal mentorship. Key Responsibilities Include Analysts on the Liquidity team are responsible for executing and cross-training across a variety responsibilities such as: Developing and producing dashboards to monitor Key Risk Indicators, peer comparisons, and other metrics Conducting liquidity stress tests and assisting in development of scenarios, assumptions, and back-testing Analyzing drivers of change in the liquidity position (cash flow and customer trends) Testing key sources of liquidity included in the Contingency Funding Plan Performing economic, industry, and regulatory research including review of proposed regulations to provide impact assessment Partnering with risk management, internal audit, and model validation to ensure processes and procedures are appropriate, executed, and follow Company and regulatory guidelines Assisting other teams in the Corporate Treasury department on ad-hoc projects covering asset/liability management, loan and deposit pricing, and capital planning as needed Qualifications Include Bachelor's degree; advanced degree and/or certification such as CFA or CPA preferred 3-5 years experience in the banking industry (Finance, Risk, Audit, Business Intelligence, or Product team) preferred; open to training experienced professionals with transferable skills Ability to generate high quality work product with strong attention to detail Demonstrated ability to summarize analysis and research clearly and concisely in verbal and written form Team orientation and excellent interpersonal skills Ability to self-identify process gaps and weaknesses Strong organization, time management, and multi-tasking skills to manage responsibilities described above Proficient in Microsoft Office suite. Excel, PowerPoint, and Word required with Power BI, Visio, and VBA a plus. Experience with database reporting and programming tools such as SQL, Python, R, etc. a plus About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

  • Memphis, MS

  • no content

Marketing Data Enablement Manager

Location: On site at location listed in job posting. Summary of Position: The Marketing Data Enablement Manager is a member of the Marketing team, reporting to the VP, Marketing Data Enablement and Production Support. This position is responsible for leading a team of data analysts. Partnering with key stakeholders, the Marketing Data Enablement Manager shapes and delivers data driven, integrated customer and banker experiences within the Marketing technology stack and enables data pipelines necessary to launch and successfully manage Marketing campaigns and events. The person in this role will focus heavily on retail, small business, and commercial banking-related enablement and will serve as the main steward to advance the campaign and data delivery capabilities in the Marketing and Data Enablement space. This candidate possesses a demonstrated knowledge of industry leading platforms and tools related to banking core systems, CDPs, marketing automation, digital, sales and service, CX, CRM, Data Cloud, and personalization. The candidate can effectively analyze requirements and manage tasks to a deadline. This role will involve designing Alteryx workflows, ETL processes, connecting with data in Salesforce, Data Cloud, and Databricks, ensuring data and process quality, implementing consistent patterns and reusable components. Roles and Responsibilities: Lead a small team of data analysts focused on launching and supporting Marketing campaigns and projects in a fast-paced environment. Partner with the Analytics, Integrated Marketing and/or Brand Strategy teams to define audience, segmentation, and measurement requirements for program and campaign delivery across multiple channels. Work with cross-functional teammates to follow standard operating procedures to test and validate data processes for quality and accuracy. Ensure data accuracy and integrity across multiple sources and systems. Identify gaps and opportunities in process, quality, and efficiency, and recommend targeted adjustments. Adhere to regulatory and compliance requirements for industry privacy and consent. Related Qualities: Must have strong oral and written communication skills, communicating complex findings in a clear and understandable manner. Be customer focused on understanding and appropriately drive innovative solutions. The ability to successfully partner with multiple stakeholders and thrive in a fluid environment while managing multiple priorities. Demonstrated critical thinking skills, ability to accurately analyze information and make sound decisions. Provides a high level of accuracy on deliverables and communication, even under pressure. Demonstrated ability to work independently while take initiative and accountability for achieving results. Reads, researches, and remains up to speed on emerging technologies and practices. Important Knowledge and Skills: Data Platforms & Tools: CDPs, core data platforms such as MS SQL, Oracle, IBM DB2, Alteryx, and Salesforce Data Cloud, Databricks/Dataiku. CRM, Marketing Automation and Operations: Salesforce CRM, Salesforce Marketing Cloud, Salesforce Privacy Center, and Salesforce Loyalty Cloud. Banking and Financial Services: Domain knowledge related to retail banking, digital banking, commercial / wholesale banking, business banking / small business, treasury management, wealth management, contact center. Qualifications: 5 years of experience in managing a data engineering team within a Marketing and production environment. 2 years working with Data Cloud and querying data using Salesforce APIs. About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

  • Memphis, MS

  • no content

Wire Transfer Processor - Bilingual

Location: Onsite listed in the job posting. Hours : Monday - Friday 8:00 AM - 5:00 PM At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. Summary: The Wire Transfer Processor - Bilingual provides internal and external support for customers processing wire transactions. Responsibilities include: processing outgoing/incoming customer wire requests; effectively communicating with external customers and internal business partners, providing excellent customer service, telephone courtesy and professionalism. Processes wires to meet departmental standards; strives to process transactions 100% error free, with no monetary loss. Contributes to the success of the Wire Transfer team by supporting and achieving the productivity and quality goals of the department. Essential Duties and Responsibilities: Key Activities: Processes wire transfer requests from internal business partners and external customers. Answers a high volume of telephone calls from external customers and internal business partners. Handles difficult customer situations with professionalism. Maintains open communication with internal business partners. Follows up with customers and/or managers to ensure problems are resolved. Meets or exceeds customer service needs and reports barriers. Shares knowledge and experience with team in support of high performance. Ensures compliance with established bank policies, guidelines and regulatory requirements. Customer Service: Fosters a positive working environment. Provides timely, complete and accurate response to inquiries. Addresses client needs by involving the right people at the right time. Solves problems by asking probing questions. Demonstrates a strong sense of optimism, ownership and a commitment to achieving meaningful results. Projects a positive image and acknowledges others efforts and accomplishments, exerts extra effort and a personal commitment to work. Tailors communication style and content to the audience. Handles all situations in a professional, ethical manner. Escalates special situations or problems as necessary. Productivity: Ensures all goals and departmental service standards (SLAs) are met. Meets productivity goals. Consistently meets quality control and data integrity standards. Effectively utilizes available tools. Education and/or Work Experience Requirements: Bilingual skills required. Ability to communicate in writing and in speech in Spanish. Excellent written and verbal communication skills Understanding of Wire Transfer controls and procedures Basic understanding of deposit and lending processes and functions Exhibits a high level of ownership and accountability to meet deadlines Utmost commitment to quality Strong customer orientation Awareness of regulatory environment and implications High School graduate or similar certificate and experience in a related field required. 5 years banking related experience, customer service experience or bachelor's degree preferred. Ability to promote the appropriate company image and maintain a professional attitude in an ever-changing environment Ability to work under pressure and meet deadlines Knowledge of Excel and other Microsoft Office software Physical Requirements: Basic keyboarding or other repetitive motions Must be able to talk, listen and speak clearly on telephone Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

  • Hickory Hill, TN

  • no content

Business Systems Manager - Fraud

Location: On site at location listed in job posting. Hours: Monday through Friday, 8am - 5pm At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. Summary: The Business System Manager (BSM) has primary responsibility for managing the system(s) supporting Fraud Protection. Fraud Protection has responsibility for reducing fraud across all transaction rails for our clients. This includes transaction monitoring to proactively identify and prevent fraud as well as improvement of the client experience when recovering from a fraud event. The BSM manages the daily functions of the systems that support the fraud protection processes to include oversight of business requirements, defects, communications, system access, user-acceptance testing and production certification. The BSM plays a key role in defining solutions for production problems, conversions, de-conversions, new products, enhancements and regulatory changes. The BSM is the primary contact for issues or changes related to business functions supported by the system. The BSM partners with business unit managers in Operations, Product Management, Technology and Lines of Business to deliver agreed upon business objectives. The BSM analyzes those objectives, translates them into system requirements with the Technology BA, designs business processes and drives initiatives to support these processes. The BSM analyzes, measures and reports on the status of implementation efforts. The ideal candidate possesses impeccable customer service skills, excellent problem-solving skills and the ability to maintain poise under pressure. Essential Duties and Responsibilities: Consultation and Analysis Drives initiatives and has primary responsibility for approving business requirements Manages definition of business case and approves business requirements and functional designs for system enhancements Considers impact to vendor, workflow of existing processes and other related systems Uses analytical skills to streamline business processes Understands and applies limitations and unique advantages of existing enterprise capabilities Analyzes marketplace, industry, company and technology trends and best practices Influences external business partners and service providers regarding priorities, software selection, vendor selection, etc. Designs and documents business processes to improve efficiency Actively listens and interprets requirements and specifications to ensure optimal functional designs and identify potential issues and shortfalls Develops solutions to business problems or new business requirements Creates maps of current and future processes Manages system SLAs, Disaster Recovery, Business Continuity, and user access Serves as primary subject matter expert contact for the system Defines and drives system strategy to align with organizational strategies Researches and analyzes the root cause of system issues Execution Manages multiple initiatives effectively Interfaces with technical and non-technical contributors to ensure that deliverables accurately meet business goals Develops detailed plans and timelines Produces system-related job aids and provides training content for training facilitators Performs and coordinates User Acceptance Testing Reviews and approves Quality Assurance test plans Performs or schedules production certification activities Communication Relates well with all levels of the organization and builds appropriate rapport Builds positive relationships with external business partners through personal integrity and through added value as evidenced in project outcomes Manages end-user system communications Communicates with manager proactively regarding any capacity issues or opportunities Knowledge Knowledge of deposit processing, payment processing, fraud monitoring and bank operations. Understanding of deposit account and payment processing functions. Knowledge of both Waterfall and Agile project management processes. Jira knowledge is a plus. Awareness of regulatory environment and implications. Education and/or Work Experience Requirements: Excellent computer proficiency (MS Office - Word, Excel and Outlook) Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary service Excellent organizational, analytical, and customer service skills Bachelor's degree or related experience 5 or more years system implementation and/or operations experience System implementation experience with payment/deposit systems preferred Skills: Ability to establish a mutual understanding with team members Can decide and act without having the total picture Can easily pose future scenarios Can present the unvarnished truth in an appropriate and helpful manner Excellent verbal and written skills Project Management or Business Analyst experience beneficial Abilities: Ability to read situations quickly Ability to decompose a problem into detail Ability to influence business partners without formal reporting relationships Ability to travel as necessary Ability to monitor and communicate detailed findings Ability to communicate ideas, concepts and positions Physical Requirements: Basic keyboarding or other repetitive motions Must be able to talk, listen and speak clearly on telephone Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standard, including meeting qualitative and/or quantitative productivity standards. About Us: First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. Benefit Highlights: Medical with wellness incentives, dental, and vision HSA with company match Maternity and parental leave Tuition reimbursement Mentor program 401(k) with 6% match More FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Corporate Diversity Commitment: We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do. Follow Us: Facebook X formerly Twitter LinkedIn Instagram YouTube

  • Hickory Hill, TN

  • no content

Fraud Protection Analyst

Location: On site at location listed in job posting. Weekly Scheduled Hours : Monday-Friday 10am-7pmET/11am-8pm CT, occasional Saturday 10am-2pm ET/9am-1pm CT SUMMARY At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. The primary role of this position is supporting the Director of Fraud Prevention ensuring the organization's goals and objectives are achieved. As a result of the bank's sophisticated risk rules, certain customer payments are outsorted and will require further review and authentication prior to completion. The Fraud Analyst must investigate outsorted items and follow required processes to complete this activity while meeting all payment and customer deadlines. Balancing customer expectations as well as fraud loss is a critical success factor of this role. Providing feedback to the Fraud Protection Services team on changing trends and effectiveness of the process given the changing attack vectors of the fraudsters requires an end-to-end understanding of the payments process. The Fraud Analyst will work with their leader to enhance automation to improve the experience for both employees and customers. This individual must demonstrate strong analytical, critical thinking, change management, and interpersonal skills to work with the Fraud Protection Services team while also possessing technical acumen and the ability to communicate across the organization. Essential Duties and Responsibilities: Develops and maintains skills required to correctly decision all outsorted exception payments before committed processing deadlines. Constantly evaluates opportunities for process improvement. Understands the importance of being knowledgeable/balanced in payments and customer satisfaction. Given the speed of new fraud attack vectors, eagerness to learn and develop new skills to combat fraud. Develop an understanding of the end-to-end flow within Fraud Protection Services to effectively communicate across the organization. Ability to adjust as needed to maintain KPIs for various payment rails. Evaluates risk factors when making critical transaction decisions. Performs other duties as required. Education and/or Work Experience Requirements: Bachelor Degree required Minimum of two years of fraud industry experience preferred. Must be able to travel domestically as required, etc. About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available a t www.FirstHorizon.com . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

  • Hickory Hill, TN

  • no content

Fraud Protection Services - Claim Resolution Specialist

Location : On site at location listed in job posting. Weekly Scheduled Hours: Monday - Friday 8AM to 5PM EST At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. Our Claim Resolution Specialists are dedicated to putting clients first and consistently delivering exceptional service experiences. Aligned with our core values-client focus, caring for people, commitment to excellence, expanding access, and fostering team success-our specialists play a key role in upholding the integrity of our operations and strengthening relationships with both internal and external clients. Core Responsibilities: Serve as a trusted point of contact for First Horizon clients navigating fraud or dispute claims, ensuring a seamless and supportive experience. Thoroughly review, research, and resolve claim cases with a strong commitment to quality, accuracy, and regulatory compliance (including Reg E, Reg Z, and other relevant guidelines). Collaborate with associates across teams to identify operational issues, minimize errors, and share knowledge for continuous improvement. Conduct detailed phone interviews with clients and/or external agencies to gather information critical to claim resolution and risk assessment. Prepare and send timely client notifications in line with all applicable regulatory and internal standards. Complete appropriate documentation and routine reporting to maintain transparent and auditable records. Respond promptly, professionally, and courteously to client inquiries, demonstrating empathy and a client-first mindset. Execute necessary adjustments to client accounts, identify recoverable transactions, and initiate merchant chargebacks as needed. Actively contribute ideas and feedback to improve processes and enhance both client and associate experiences. Core Competencies and Values Alignment: Demonstrated passion for client service and advocacy, providing solutions that put the client's needs at the forefront. Commitment to caring about people, with a focus on supporting and developing fellow associates. Excellence in verbal and written communication-articulate, diplomatic, and tailored to diverse audiences. Strong critical thinking, data analysis, and problem-solving skills for standardized and unique scenarios. High attention to detail, professional demeanor, and respect for the confidentiality of sensitive information. Strong organizational abilities and capacity to manage shifting priorities while delivering results. Technical proficiency with multi-system navigation and adoption of new digital tools and processes. Drive to foster team success by collaborating, sharing knowledge, and celebrating group achievements. Education and/or Work Experience Requirements: High school diploma or equivalent required; advanced education is a plus. 2 or more years of experience in client service, financial operations, or a related field. Strong analytical and problem-solving skills. Excellent communication skills. Strong ethical background with a keen eye for detail. About Us First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

  • Hickory Hill, TN

  • no content

Trust Client Specialist (Full - Time Temporary)

Location: Onsite a location listed on posted. Summary: The primary function of the Trust Client Specialist is to provide general and clerical administrative support to an individual, or small group of individuals, relieving them of clerical, administrative, and business detail. This particular job is in the Trust Division where the individual will assist Trust Officers in the administration and management of trust and estate accounts, prepares and reviews management reports; maintains records; coordinates information with various departments; interfaces with clients, staff and management; meets standards for Trust Division quality goals. Specific Duties included: Daily and weekly cash movement between Trust and DDA's for clients Research and Notify appropriate parties of Class Actions Coordinating directed trades (purchase and sells) with Trust Portfolio Manager. Special Situation Assets, maintain working list, obtain statements, balance, and provide updated information to TSS for posting and maintenance Coordinate Bank Services for Trust clients as their need may dictate. This may involve working with other areas of the bank in an effort to maintain an operational consistency between the clients trust services and his/her other banking needs. Serve as a liaison between the Administrator and the Client and also as the liaison between these two parties with other areas of the bank. Distribution of funds by check, wire, or by direct deposit into checking and investment accounts at other institution upon direction of the client and/or administrative officer's request Initiate entries to pay bills for Trust clients Communicating with Trust Administrator regarding liquidity needs for living expenses, gifting purposes, and tax purpose Setting up quarterly, annual, and monthly distributions for clients and assuring that these transactions are accurate and completed in a timely manner. This will involve setting up regular payments on the trust system. These payments are usually done via check or direct deposit into the clients checking or investment account at another institution Follow procedures for opening and closing Trust Accounts Gathering and distribution of tangible and intangible assets (stocks, bonds, cash, limited partnerships, and other assets) Setting up statements on the trust system, which will enable clients to receive account information on monthly, quarterly, bi annual or annual basis Preparing court accountings and other documents in a timely manner Make sure that client records are correct on the system and that new information is added to and maintained correctly in the vault on file Assist the Administrator in performing daily operational tasks, such as client contact, faxing, copying, delivering of documents, answering phones, loading documents in Compliance Services and serving in a backup role in the absence of the Trust Officer Education and/or Work Experience Requirements: Ability to operate a PC Proficiency in Microsoft Office applications (Word and Excel) a must Preferred Trust/Securities and processing experience Must be highly detailed oriented Must be able to prioritize, manage time, finish projects timely, and complete daily tasks with little or limited supervision Must have good oral & written skills and ability to communicate well with clients & co-workers The ability to work as a team member Must be highly service oriented Hours: MONDAY - FRIDAY 8AM - 5PM About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

  • Hickory Hill, TN

  • no content

Director of Equities

Location: Onsite listed in the posting. SUMMARY The incumbent will possess the knowledge, experience and capability to analyze and manage complex investment portfolios with a focus on equity securities and experience with liquid alternative investments. They will be knowledgeable in risk models and quantitative strategies. They will have a strong foundation in asset allocation across global capital markets. The incumbent will lead equity portfolio management activities setting policy and strategy. In addition to quantitative skills, they will have strong interpersonal skills and the ability to present investments and service relationships. They will possess the skills and desire to effectively present to boards, foundations, high net worth families, and employees within the organization while building strong working relationships with their fellow bankers and bank management and centers of influence to build and grow the overall business. ESSENTIAL DUTIES AND RESPONSIBILITIES • Quantitative orientation to portfolio construction and selection including experience with risk models and optimization. • Asset allocation skills across a broad range of investable assets, including equities, alternative assets, etc. • Clearly articulate the purpose and benefit of investment decisions, asset allocation, and asset selection • Actively participate in establishing the criteria, weightings and rebalancing the global multi-asset class allocation models • Analyze prospect or client's portfolios and recommend the most appropriate asset allocation or equity strategies to achieve their goals • Assist in market write-ups, quarterly commentary, and product reviews • Communicate with relationship managers, outside product and service providers, service partners - CPAs, attorneys, other professionals as necessary to formulate solutions to specific client needs • Conducts formal regulatory investment reviews • Effectively implement investment decisions in line with IPS • Provide guidance to equity portfolio management staff • Works in concert with the bank's officers, lenders and trust relationship management staff • Engages in presentations to further the awareness of our fiduciary and asset management services • Performs all other duties as assigned SUPERVISORY RESPONSIBILITIES 1. Directly responsible for directing, coordinating, and evaluating designated units or certain personnel in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; providing pay change recommendations; disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position: 1. Bachelor (4-year college) degree and 15-20 years of experience or equivalent combination of education and experience COMPUTER AND OFFICE EQUIPMENT SKILLS Microsoft Office suite About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

  • Pineville, NC

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Lending Services Processor - Collateral Lien Release

Location: Onsite at the location in the posting. At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. SUMMARY The Lending Services Processor is responsible for processing collateral lien release tasks for consumer and commercial loans. The processor prepares lien release documents for various types of collateral including real estate, vehicle titles, UCC filings, stock certificates and saving/CD accounts. The Collateral Lien Release Processor demonstrates high standards for quality, quantity and a high concentration level for protecting the loan assets of the bank. This position will support the Collateral Release and Lien Perfection Team. The Processor also demonstrates a high level of customer service with internal and external customers. ESSENTIAL DUTIES AND RESPONSIBILITIES 30% Productivity: Meets productivity goals within established time frames (measured by Service Level Agreements). Meets our strategic goal of reduction in expenses YOY. 30% Service Quality: Delivers on our service promise in Lending services (measured by Service Level Agreements, customer feedback, error reports) 20% Risk Management: Quality and accuracy (measured by PEM or various auditors). Ensuring sound risk management and internal controls are met 20% Lives Our Company Values: Embraces change and ensures an inclusive, positive work climate, engages with team members. Areas of responsibility include: Responsible for ensuring proper preparation of collateral lien release documents within the required SLA time frame Responsible for processing Consumer and Commercial Paid Loan Reports Responsible for processing Consumer and Commercial Integrity Reports Responsible for processing consumer and commercial legacy loan release requests Responsible for communicating with state and county recording clerk's offices Responsible for the accurate placement of collateral release documents in ARX imaging system Responsible for ensuring First Horizon Bank's lien is accurately released on the appropriate collateral documents Responsible for communicating with Third Party vendors Maintain compliance with policy and procedures Work with others to ensure that the entire team's work is within SLA Work closely with other departments to ensure proper communication Responsible for procedure/system testing or assisting with procedure writing Demonstrate a high level of customer service to our internal and external customers QUALIFICATIONS Education and/or Work Experience Requirements: High school diploma with 2 - 5 years of experience in lending or related field required. College degree with Loan - Consumer and/or Commercial experience, or experience working with or identifying loan documents preferred but not required. Knowledge - General banking products or lending knowledge Skills - Strong written and verbal communications skills; Teamwork/Teambuilding skills; General office skills including: typing, filing (alphabetically and numerically), and applicable technology (ARX, ALS, FDR, Hogan, etc.); High attention to detail and concentrate on work in spite of distractions; Strong computer skills (Word, Excel, Outlook); Strong organizational and prioritization skills are needed Abilities : Ability to follow procedures and to handle multiple tasks Ability to respond quickly to problem situations Ability to work efficiently and independently Ability to work in a fast-paced environment with a high volume of work and minimal errors Ability to work under pressure and remain calm & pleasant Ability to work well with others in a team setting but also be accountable for individual tasks Ability to adapt to frequent change Ability to prioritize and reprioritize About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

  • Hickory Hill, TN

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Audit Project Manager Senior - Bank Operations

Location: Onsite at location listed. Summary: Primarily responsible for completing audit engagement assignments with minimal supervision. The Audit Project Manager II is expected to: understand and identify the full range of risks related to processes, regulatory compliance, organization, policy, and technology, evaluate control design adequacy in complex business processes, perform control testing, and document work performed in conformance with internal audit methodology. Essential Duties and Responsibilities Leads a team focused on assigned audit, providing supervision and assignments to team members as Auditor In Charge as well as reviewing work papers completed by staff and drafting audit report Contact with management regarding audit scope, status, and findings Responsible for meeting time and staffing budgets for assigned audits Provide on-the-job training for staff auditors, including meaningful and relevant feedback for improvement in the form of coaching notes and verbal discussions Objective opinion on the adequacy and effectiveness of the system of control Efficiency of performance of the activities being reviewed Prepare and supervise the preparation of work papers that accurately document work performed and support conclusions Adhere to Departmental policies and guidelines Conduct findings follow up validation Ensure audit issues are well-defined, root causes are identified, and recommendations for improved controls and processes are communicated to management Supervise findings follow up validation SUPERVISORY RESPONSIBILITIES None QUALIFICATIONS Bachelor's Degree (4-Year Accredited College) 5 - 8 Years related auditing experience Relevant financial services industry knowledge (Deposit Operations, Treasury Management, Retail Banking, Electronic Funds Transfer, Items Processing, Deposit Product Management, Digital Banking, Regulatory Compliance) Excellent oral and written communication skills Ability to plan, organize, and prioritize assignments, and to meet critical and established deadlines Thorough understanding of Institute of Internal Auditors (IIA) Standards Certification highly preferred (CIA, CPA, CISA, or other relevant professional designations) COMPUTER AND OFFICE EQUIPMENT SKILLS Microsoft Office Suite TeamMate (preferred) CERTIFICATES, LICENSES, REGISTRATIONS Certification preferred (CIA, CPA, CISA, or other relevant professional designations) About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

  • Lafayette Square, LA

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