Sr. Manager, Corrective Action Program - Location Flexible
Requisition ID 172752 Job Category: Maintenance / Construction / Operations Job Level: Senior Manager Business Unit: Strategy & Growth Work Type: Hybrid Job Location: Oakland Department Overview The Electric Compliance Assurance department is part of the Electric Risk & Compliance organization, where together we will embed compliance and risk in all that we do and achieve regulatory outcomes that support the business' needs. The work of this department is critical in our efforts to find compliance challenges and identify areas of risk so that we can fix them. The main functions of this new department are identifying areas of compliance risk and opportunities to mitigate those risks, including through incident reporting and investigations, overseeing Electric Operations and Power Generation Corrective Action Program (CAP), and validating the controls on the organization. Position Summary As the Sr. Manager of Corrective Actions, you lead PG&E's most critical safety and compliance learning programs, including the Corrective Action Program (CAP), Serious Injury and Fatality (SIF) Investigations Program, and the Enforcement Action Program. These programs work together to reduce risk, address root causes, and prevent serious incidents while strengthening internal accountability through focused reviews of high-impact cases. With a strong command of operational risk, investigative discipline, and cross-functional leadership, you transform serious incidents into enterprise learning—ensuring that PG&E not only meets regulatory expectations, but continues to protect its people, the public, and the communities it serves. The selected candidate must live within PG&E's service territory, and will be expected to work in the office 2-3 days a week. PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors. A reasonable salary range is: Minimum Base Salary (Bay Area) $155,000.00 Mid Base Salary (Bay Area) $210,000.00 Maximum Base Salary (Bay Area) $265,000.00 Minimum Base Salary (California) $147,000.00 Mid Base Salary (California) $200,000.00 Maximum Base Salary (California) $252,000.00 Job Responsibilities * Lead High-Impact Investigations: Lead team to focus on high priority corrective actions to help mitigate and reduce areas of risk using CAP and cause evaluation data including barrier analysis and corrective action effectiveness. Coach team/provide insights and recommendations based on experience managing SIF and other major incident investigations, including Root Cause Evaluations (RCE), Apparent Cause Evaluations (ACE), and After-Action Reviews (AAR). * Drive CAP and Enforcement Action Programs: Lead Corrective Action Program (CAP) and Enforcement Action initiatives and processes in order to ensure timely, effective resolution of critical issues. Influence CAP best practice adoption with other lines of business and with Enterprise CAP. * Facilitate Governance Engagement: Actively improve CAP by sharing and suggesting best practices at the CAP Governance Committee, sponsor the Safety Review Team, drive CARB effectiveness and culture. Leverage experience representing investigation programs in safety governance forums and leading Corrective Action Review Board (CARB) sessions. * Monitor Performance and Maturity: Evaluate and improve CAP program and SIF investigation performance and maturity using enterprise standards and independent evaluations. Provide direction to ensure dashboards and assessment tools are effective to track CAP/SIF performance and drive maturity improvements. * Align Strategy with Risk and Compliance: Connect investigation strategies to risk priorities, operational goals, and regulatory requirements. * Apply Root Cause Methodologies: Subject matter expertise in investigative models such as EEI SCL and HECA, including use of Significance Category Levels. * Promote Best Practices and Visibility: Mature the Corrective Action Program by using knowledge of best practices to implement program improvements, drive timeliness and quality to make corrective actions effective and efficient, maintain a long-term plan and intermittent milestones to improve program health, usage and adherence. Demonstrate success in embedding CAP/SIF/Enforcement Action best practices, visual management, and benchmarking across the enterprise. * Grow and Empower Investigations Teams: Apply experience and knowledge to hire, mentor, and lead a high-performing team of investigators and analysts focused on root cause analysis, corrective action quality, enforcement action, and serious injury and fatality (SIF) prevention—building a culture of accountability, resilience, and continuous learning to the business through cause evaluation practices including (safety, compliance, operating events) and reportable incident investigations. Grow functional expertise through industry participation, benchmarking, training and development. * Communicate with Clarity & Authority: Deliver high-impact briefings, investigation findings, and risk insights to senior leaders, translating complex safety events and corrective action data into clear, actionable strategies that support enterprise decision-making. Qualifications Minimum: * Bachelor's degree in Engineering or Business Administration or equivalent experience * 9 years job related experience Desired: * Master's Degree in Engineering, Safety Management, Business Administration (MBA), or related field * PhD in Engineering * Experience managing cross-functional programs, safety governance protocols (e.g., SAFE‑0300), and operational risk mitigation strategies in regulated or matrixed utility environments. * Demonstrated use of CAP, SIF, and Enforcement Action investigation maturity models, including the EEI Safety Classification and Learning (SCL) Model and High-Energy Control Assessments (HECA). * Skilled in engaging with field teams and contractors to implement corrective actions and drive safety outcomes. * Proven ability to present safety performance and CAP outcomes to senior leadership and external regulators. * Certification in Root Cause Analysis (e.g., TapRooT®, Cause Mapping, or equivalent) * Professional Certified Investigator (PCI - ASIS) * Certified Fire and Explosion Investigator (CFEI) * Professional Engineer (P.E.) * Lean Six Sigma Certification * Deep expertise in Corrective Action Program (CAP), Serious Injury and Fatality (SIF), and Enforcement Action processes, protocols, incident classification models (e.g., Significance Category Levels), and end-to-end case lifecycle management * Expertise in root cause analysis methodologies, including barrier-based approaches and causal factor charting, to uncover systemic issues and drive corrective actions * Proven leadership in developing investigation teams, peer review structures, and a learning-focused coaching model that supports investigator growth and consistency * Strong analytical capabilities to interpret CAP, SIF, and Enforcement Action dashboards, identify trends, and translate performance metrics into meaningful safety and operational insights * Solid understanding of utility compliance frameworks, regulatory reporting protocols, and safety mandates from agencies such as CPUC, OSHA, and FERC * Skilled at engaging and aligning stakeholders across engineering, field operations, and Environmental Health & Safety (EH&S) to ensure investigation outcomes drive field adoption * Demonstrated ability to influence safety culture through credibility, transparency, and embedding lessons learned from CAP, SIF, and Enforcement Action cases into enterprise processes * Excellent communication skills with the ability to present complex investigation findings to executives, regulators, and frontline audiences with clarity and impact
