HR Specialist I ( Italian, Polish , Spanish)
About Mindlance: Founded in 1999, Mindlance has been ranked as one of the fastest growing US Staffing firms by SIA for 9 consecutive years. We provide workforce solutions to Global 1000 companies in Technology, Engineering, Finance, Clinical Research, Scientific, Digital/Creative/Marketing space. Mindful of the opportunity gap, we provide balanced solutions for both employers and job seekers—elevating the standards of recruitment practice to a whole new level. Our aim is to make a difference in the lives of job seekers by providing them with opportunities that broaden career horizons and expand skill sets. We take pride in being a strong driver of mindfulness and balance at workplace. Job Title: HR Specialist I ( Italian, Polish , Spanish) Job Category: HR Industry: Pharmaceutical Job Location: North Chicago, IL 60064 ( Hybrid ) Zip Code: 60064 Top 3/5 Skills: 1. Italian language speaking in a professional business environment 2. Polish language speaking in a professional business environment 3. Spanish language speaking in a professional business environment 4. HR experience, preferably in a call center type environment 5. Customer Service experience Min & Max Pay Rate (Ex: $25.00 /hr. – $27.50/hr.) HR Specialist I - HR Job Description This role is responsible for routine customer experience inquiries related to the Service catalog (e.g., HR, Payroll, Benefits, Talent etc.) and provides Employee and Manager self-service support. This role opens tickets / cases and answers HR customer questions through the assistance of standard screens, scripts, and developed procedures for inquiry resolution. Responsibilities: · Answers general questions and redirects misplaced calls · Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to answer employee and manager inquiries and resolving employee and manager HR transactions · Guides HR Employee Self-Service and Manager Self-Service transactions · Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed · Inputs data into Workday to transact on customer requests · Escalates Employee and Manager inquiries to Tier II Functional Specialists when specific, in-depth functional knowledge is required · Works closely with local Business Human resources partners to resolve cases and continually process improve · Documents all employee inquiries, issues, and transactions in case management tools as required (i.e. Service NOW and Workday) Job Description: HRConnect is the name for our central HR and Payroll support and services focused on providing excellent customer experience as a primary principle. Service Centers based in Illinois, Tokyo, Singapore, and Krakow are dedicated to support our FTE Employees and Managers with their administrative and operational needs. This role would be based out of North Chicago, Illinois and have responsibility for Poland and Italy as part of our Europe, Middle East and Africa team. Job Responsibiltiies · Answers general questions and redirects misplaced calls · Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to answer employee and manager inquiries and resolving employee and manager HR transactions · Guides HR Employee Self-Service and Manager Self-Service transactions · Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed · Inputs data into Workday to transact on customer requests · Escalates Employee and Manager inquiries to Tier II Functional Specialists when specific, in-depth functional knowledge is required · Works closely with local Business Human resources partners to resolve cases and continually process improve · Documents all employee inquiries, issues, and transactions in case management tools as required (i.e. Service NOW and Workday)
